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Reviews of Queen of the Loch, Balloch by Marston's Inns

4 out of 5
Queen of the Loch, Balloch by Marston's Inns
Old Luss Road, Alexandria, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 197 out of 377 reviews" "
Rating 8 - Good. 131 out of 377 reviews" "
Rating 6 - Okay. 37 out of 377 reviews" "
Rating 4 - Poor. 8 out of 377 reviews" "
Rating 2 - Terrible. 4 out of 377 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Allan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient after arriving at Glasgow airport and commencing our driving tour of Scotland. Good well priced meals at the adjoining pub.
Stayed 1 night in May 2024

8/10 Good

David

Good location, staff were friendly and helpful.
Stayed 1 night in May 2024

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds, clean, enjoyed our stay.
Stayed 1 night in May 2024

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not have many gluten free options in the restaurant. Had to go to another hotel restaurant for gluten free meal’s.
Stayed 2 nights in May 2024

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness
Didn’t like that we were told didn’t need to book for dinner. When we went for dinner was then told we do have to book.we were accommodated though. Food was ok. Didn’t like that we had to use a phone app to order. People of a certain age can’t use that fortunately for us there was a younger member of our group who did this for usWon’t eat there again.
Stayed 2 nights in May 2024

10/10 Excellent

Margaret, Glasgow

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed with my children twice and everybody was so friendly and very family friendly even dogs get a drink at the bar love visiting Balloch and staying at the Queen of the loch lovely stay all round
Stayed 1 night in May 2024

10/10 Excellent

LINDA HELEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Verena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, quiet room and I had a good night's sleep.
Stayed 1 night in May 2024

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities
One night stopover with family. Room was clean. The staff were very pleasant and efficient.
Stayed 1 night in Apr 2024

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
When I arrived, there was a leak in the bathroom. The manager was really helpful in getting a plumber to attend and kindly offered a free drink at the bar for the inconvenience.
Stayed 1 night in Apr 2024

6/10 Okay

Frances

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
freindly helpfull wecomimg staff, good food.
Stayed 1 night in Apr 2024

8/10 Good

Gina

Stayed 1 night in Apr 2024

8/10 Good

Deepthi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family room we booked was quite spacious. It was clean and well equipped. There's plenty of parking space and quite close to a few attractions in the area. We enjoyed our 3 day stay at the hotel.
Stayed 3 nights in Apr 2024

8/10 Good

Claire

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location for The Shores and Balloch village. Nice family rooms and good value for money.
Stayed 2 nights in Apr 2024

8/10 Good

Semiha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and mainly just used it to sleep as we adventured out for most of the day. The room was clean and spacious. It would have been nice to have a mini fridge/microwave in the family rooms and additional bathroom amenities for the family room. The location was very convenient to get to the places we wanted to see. Was great to have parking right in front of our room. Thank you very much for our stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Adolfo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything good. Great professional, friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Margaret

Liked: Amenities
It was in a very central location, the bar diner very cosy, and food was of a good standard
Stayed 3 nights in Mar 2024

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Sandy

Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay. Got the room for a great price. The place was clean and quiet :)
Stayed 2 nights in Mar 2024

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is great, food is amazing and prices also good
Stayed 1 night in Mar 2024

10/10 Excellent

Markha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice bar/restaurant. The carvery was excellent value. Beautiful comfortable dining area. Friendly staff. Thanks heaps x
Stayed 2 nights in Feb 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Great welcome from the young lady in the restaurant, very polite & helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Hotel accommodation was outstanding as usual from Marstons Inns
Stayed 1 night in Feb 2024

10/10 Excellent

miss s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff where very friendly n clean also dog friendly even though I never had a dog food was brill
Stayed 2 nights in Feb 2024

10/10 Excellent

Gillian

Stayed 1 night in Feb 2024

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints!
We had a great time at Queen of the Loch! Great bedroom, nice and quiet, friendly place, good location and brilliant price
Stayed 1 night in Jan 2024

10/10 Excellent

Grace Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Gage

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Fantastic service and a lovely hotel!
Stayed 1 night in Jan 2024

10/10 Excellent

RAVI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Great location, for the price, brilliant.
Stayed 2 nights in Jan 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stephen
The room was clean & warm, the shower was great.
Stayed 1 night in Jan 2024

2/10 Terrible

Jade amanda

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Dont stay if you wsnt to sleep
Do not stay if you want to sleep. Despite calling 3 times regarding children going in and out of rooms until 0130, screaming , when i asked the parents to stop this i was told to get beck in room! Called manager and csme o ce and asked then to "try" and stay in room . On calling and messaging a further 3 times no one came !
Stayed 1 night in Jan 2024

8/10 Good

Mitul

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Walkable Macdonalds.
Stayed 1 night in Dec 2023

10/10 Excellent

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff always went above and beyond to make your stay pleasurable, from housekeeping to the restaurant/ bar staff they were extremely friendly.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jayesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy space with ample parking space. Breakfast and helpful staff when you need it most was there
Stayed 1 night in Dec 2023

8/10 Good

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely warm welcome from staff and manager food was ok plenty of space in restaurant the room was warm and comfortable spotlessly clean
Stayed 1 night in Nov 2023

10/10 Excellent

Thapelo Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Troy

Stayed 1 night in Dec 2023

10/10 Excellent

Rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in a quiet locations, hotel is adjacent to restaiurant. Rooms were well maintained and services and the staff were all friendly.
Stayed 2 nights in Nov 2023

8/10 Good

Colin

Liked: Staff & service, room comfort
Go Cubs 🐻
Huge shout out to the check-in and bar/restaurant staff. Marvellously polite, very attentitive and down to Earth.
Stayed 4 nights in Nov 2023

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Eamonn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very quick check in by very friendly staff, good food.
Stayed 1 night in Nov 2023

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
I enjoyed my stay lovely accommodation loads of room to move about would recommend. I would definitely stay again
Stayed 2 nights in Nov 2023

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean well appointed rooms excellent location close to restaurants and bars very friendly staff superb breakfast. All in all great value for money
Stayed 1 night in Nov 2023
Response from Queen Of The Loch Balloch Pub on 16 Nov 2023
Hi Diane, thank you for taking the time to leave a review for us at Queen Of The Loch by Marston's Inns. We're happy we could meet your expectations! Thank you again for the great review!

10/10 Excellent

MAFIJUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Queen Of The Loch Balloch Pub on 16 Nov 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!

6/10 Okay

Sarah

Travelled with partner
We booked two rooms and requested each with 2 twin beds. But they only given us rooms with double bed. Upon request, they finally agreed to change one room to two twin beds.
Stayed 1 night in Nov 2023

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jenny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room and well-equipped accessible & very clean bathroom. Nowhere to store clothes etc & room would have been very crowded if 4th bed had been used. Although I'd requested in advance for a single bed to be provided this had not been done when we arrived. Good menu choices and tasty food in restaurant.
Stayed 2 nights in Oct 2023