Standard Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi

Reviews of Super 8 by Wyndham Albany

2 out of 5
Super 8 by Wyndham Albany
2 Wolf Road, Albany, NY

Reviews

7.0

Good

Rating 10 - Excellent. 269 out of 1005 reviews" "
Rating 8 - Good. 303 out of 1005 reviews" "
Rating 6 - Okay. 169 out of 1005 reviews" "
Rating 4 - Poor. 133 out of 1005 reviews" "
Rating 2 - Terrible. 131 out of 1005 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Levi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Levi, We are disheartened to hear about the cleanliness issue you encountered at our hotel. Guest feedback is valuable, and we will address this with our team to ensure a high standard of cleanliness is maintained for all future guests. Your input helps us improve, thank you for bringing this to our attention.

4/10 Poor

Ivette

Liked: Staff & service
Disliked: Property conditions & facilities
Tv remote didnt work no soap in the room had to call front deskto get some and toilet was Loose
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Ivette, We are sorry to hear about the inconveniences you encountered during your stay. Your feedback is valuable, and we will address these issues to improve our services for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

William

Disliked: Amenities
Not the cleanest place but not as bad as the other places
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello William, We appreciate your feedback and will continue to work towards improving our cleanliness standards. Thank you for choosing to stay with us.

2/10 Terrible

Zion

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 17 May 2024
Hello Zion, We're sorry to hear that you didn't fully enjoy your stay. Please feel free to reach out to us directly with any specific feedback you may have so we can address it accordingly. Your satisfaction is important to us.

2/10 Terrible

Ricky, Lake City

Disliked: Cleanliness, staff & service, property conditions & facilities
Unprofessional and limited services
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Ricky, We regret to hear about your experience and appreciate your feedback to help us improve our services for future guests. Please feel free to reach out to our management team directly with further details regarding your stay. Your input is valuable to us for making necessary enhancements to our offerings.

4/10 Poor

Kristen

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were extremely outdated, did not look or smell clean, everything was dusty and our towels were stained and had hair on them as if they hadn’t been cleaned. The bathtub didn’t drain and there was no breakfast despite the Hotel saying that breakfast is included. Definitely not worth the money.
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Kristen, We appreciate you sharing your detailed feedback with us. We take all guest comments seriously and will address your concerns regarding the cleanliness of the room and the breakfast service with our team. Your input helps us improve, and we hope you will consider staying with us again in the future for a better experience.

2/10 Terrible

Mary

Stayed 3 nights in May 2024
Response from Manager on 13 May 2024
Hello Mary, We are sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have, so we can address them accordingly.

4/10 Poor

Clarissa

Someone tried to use my card to go out to dinner.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Clarissa, We take matters like these very seriously. Please contact our management team at your earliest convenience for further assistance and investigation into this issue.

10/10 Excellent

Roselle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice comfortable room! I slept for 8 hours straight
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Roselle,We are delighted to hear that you enjoyed your comfortable room and had a restful night's sleep. Your satisfaction is important to us, and we appreciate your feedback. Should you have any further comments or need assistance, please feel free to reach out to our management team for further assistance.

10/10 Excellent

Ernan

Stayed 3 nights in Apr 2024
Response from Manager on 10 May 2024
Hello Ernan,We are delighted to hear that you had a pleasant experience during your stay with us! We look forward to welcoming you back in the future.

8/10 Good

Karl

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Standard two-star property with some dirt and grime in the corners. Breakfast, but didn't put out bagels until we asked. Were helpful when the TV didn't work. Clean tub and sheets, small room. A good stop when we were desperate for sleep. A bit overpriced for the facilities.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Karl,We appreciate your feedback on your recent stay with us. It's great to hear that you found our staff helpful during your visit. We're glad you were able to get a good night's sleep in our clean room. Your comments regarding our breakfast service have been noted for improvement. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 Terrible

John

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel was listed with breakfast, the only breakfast was a cup of coffee. Room was smelly. TV didn’t work properly. No soap or toilet paper in the room.
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello John,We regret to hear about your experience and appreciate your feedback for us to address accordingly. We encourage all future guests to contact us directly during their stay with any concerns, as we strive to make improvements based on valued input. Our team will look into these matters to ensure a more enjoyable stay for all.

6/10 Okay

Kayla

Disliked: Staff & service, amenities
Everything Was Good Until Check Out, Unprofessional And Rudenesses..
Stayed 2 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello Kayla, We regret hearing about your check-out experience and apologize for any inconvenience caused. Your feedback is valuable, and we will address this with the team for improvement. We appreciate your stay and hope to welcome you back for a better all-around experience.

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, amenities
I don't expect much from a 2 star motel, but when the floor is so filthy that your socks turn black, there's something to be said. Room also smelled like musty smoke, which was quickly remedied by cleaning the air filters in the cooling/heating unit. Next time just leave cleaning supplies so I don't have to use your towels as a mop, or the bed throws as area rugs
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Andrew, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our team for review. We strive to provide a comfortable stay for all guests and will take your suggestions into consideration for future improvements.

2/10 Terrible

Kelsey, Newburgh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely not a safe place to stay at all, people banging on my door at 6am, no toilet paper at all.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Kelsey, We are sorry to hear about your experience and regret any inconvenience caused during your stay. Our team encourages guests to reach out if any disturbances occur, and we apologize for the oversight with the toiletries. Your feedback is valuable for enhancing our services moving forward.

2/10 Terrible

Joe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not even stay sheet were burned no lock on the door and im still trying to contact a manager there even had Roaches
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Joe, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Nathan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is by far the dirtiest hotel I have ever stayed at.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Nathan,We appreciate your feedback and regret to hear that your experience fell short of expectations. Our team aims to maintain high cleanliness standards, but we apologize for any oversights. Your comments will be shared with our housekeeping department for further review and improvement. Thank you for bringing this to our attention.

10/10 Excellent

sahal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place near mall very safe
Stayed 1 night in Jan 2024
Response from Manager on 26 Jan 2024
Hello sahal,Thank you for sharing your positive experience at our hotel. We're glad to hear that you enjoyed our convenient location near the mall and felt safe during your stay. We appreciate your feedback and hope to welcome you back in the future for another great stay.

6/10 Okay

Corey

Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Corey, We appreciate you choosing our hotel for your stay. Should you have any feedback or concerns about your experience at our property, please don't hesitate to reach out to us directly so that we may address them promptly. We hope to have another opportunity to welcome you in the future.

10/10 Excellent

Annamae

Travelled with family and small children, Travelled with pets
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Hello Annamae,We're thrilled to hear that you had a fantastic experience at our hotel! We strive to provide exceptional service to all our guests, and we're glad to know that we met your expectations. Should you have any further feedback or if there's anything we can do to make your future stays even more enjoyable, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

4/10 Poor

Katie

Travelled with partner
Disliked: Staff & service
The staff just opened my door because I cracked a window. No phone call or nothing to ask to shut it.
Stayed 2 nights in Dec 2023
Response from Manager on 17 Dec 2023
Hello Katie,Thank you for bringing this matter to our attention. We apologize for any inconvenience caused. The safety and security of our guests are of utmost importance to us. We will look into this incident and take appropriate measures to ensure that it does not happen again in the future.

6/10 Okay

Alexis

Liked: Staff & service
It was ok staying for one night, could be better but close to everything. Good customer service
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Alexis, Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our location convenient and appreciated our customer service. We value your feedback and will take it into consideration as we strive to improve our services. If there's anything else we can assist you with, please don't hesitate to contact us.

2/10 Terrible

Rich

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Rich, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We encourage you to reach out to our management team directly to discuss your concerns further.

2/10 Terrible

Scott, Manhasset

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here! When I went to take a shower and was rinsing my hair, I noticed two huge spots of black mold on the ceiling. I went and complained. The second room they showed me had the beginnings of mold and the third room smelled. I decided to go to another hotel, and they refused to give me my money back.
Response from Manager on 9 Nov 2023
Hello Scott, We apologize for any inconvenience you experienced during your stay. Our team takes cleanliness seriously and regularly conducts checks to ensure our rooms meet our high standards. We regret that the issues you encountered were not brought to our attention earlier so that we could address them promptly. Please reach out to our management team directly so that they can further assist you with your concerns.

4/10 Poor

claude

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 8 Nov 2023
Hello claude,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 Terrible

Jacoob

Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Hello Jacoob,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We strive to provide excellent service and will ensure that your concerns are addressed with our team. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
- The room has multiple stains and discolorations on that white sheets combined with a smell on the sheets and pillows that indicated they were not washed. - The towel rack back fell off the wall immediately. - The room itself had an off door and smell of smoke that had been attempted to be cleaned up with deodorizers. - The TV unit also did not work. This was all notice immediately when checking in and I returned to the desk to request a refund. A second room was showed which was also dirty, had stains and hair on the sheets and overall was not acceptable. When we got back to the desk they said they couldn't issue an immediate refund and I would have to request one through Expedia. I asked if I could reenter the room I paid for in order to take pictures for the refund request and the front desk called their manager and ultimately said no, but they could reverse the check-in in their system to make it seem like I never checked. When I said that isn't helpful and politely insisted I be able to take pictures of the room, the manager on the phone instructed the front desk to order me to leave and to call the cops if I did not.
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Hello Ryan, We regret to learn about the unpleasant experience you had during your stay with us. We apologize for any inconvenience caused by the condition of the room, the towel rack, the smell, and the TV unit. We take your feedback seriously and assure you that we will forward it to the relevant departments for further investigation and improvement. We understand your frustration regarding the refund process and apologize for any miscommunication. Please contact Expedia for assistance in requesting a refund. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Taaliba

Travelled with family
Disliked: Property conditions & facilities
Nothing was great about this stay the room was disgusting and the staff didn’t care not one bit. Just horrible never again
Stayed 1 night in Sep 2023
Response from Manager on 18 Oct 2023
Hello Taaliba, We're sorry to hear about your disappointing experience. Please provide us with more details so we can address your concerns.

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023
Response from Manager on 18 Oct 2023
Hello Jennifer,Thank you for your exceptional rating! We are delighted to have exceeded your expectations and we look forward to welcoming you back soon.

2/10 Terrible

Muhammad

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was terrible -dirty, unfriendly, unprofessional. Never stay there!
Stayed 7 nights in Sep 2023
Response from Manager on 14 Oct 2023
Hello Muhammad ,We appreciate the time you've taken to give us your thoughtful review. It is our primary aim to give you a memorable experience and it is disheartening that we left a bad impression instead. It is always our goal to give you a 5-star experience and we apologize for failing to do so. We do hope you'll return and let us show you a far better experience.

4/10 Poor

Katherine

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Breakfast was pathetic. Coffee had grounds in it. I understand not wasting food but the minimal selection of breakfast items was piecemeal.
Stayed 1 night in Sep 2023
Response from Manager on 13 Oct 2023
Hello Katherine ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple
This is a simple motel. Whenever I travel alone to Albany for a conference, this is the hotel I book. The price is cheaper than most in the area. Its a place to sleep at night and shower. If that is all you need, this hotel is ok for you.
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hi Michael,Thank you for your review and welcome back! I’m glad you find our cleanliness and simple accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

2/10 Terrible

Deborah

Travelled with group
Disliked: Amenities, property conditions & facilities
It was centrally located. Across from a mall and since there was only 1 bagel for the 4 of us. We had the ihop down the street
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Deborah ,It is wonderful to hear from you! We're glad that you enjoyed the value and the convenient location of our hotel! We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

Jason

Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Jason,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 1 night in Oct 2023
Response from Manager on 7 Oct 2023
Hello Fabiola,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 Terrible

Nick

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Did not feel safe when we arrived as there was a man standing in the parking lot screaming into his phone for at least 15 minutes. He did not look like a guest. The room was tiny and floor needed some repairs. The bed was stained. The towels were also stained. There was only a tiny bar of soap.
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Hello Nick,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

8/10 Good

Bart

Stayed 1 night in Sep 2023
Response from Manager on 21 Oct 2023
Hello Bart,Thank you for your positive rating! We strive to provide the best service possible and we look forward to welcoming you back.

10/10 Excellent

Laura

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The property is old but clean. The staff was very helpful and the bed was comfortable. The amenities are minimal. The breakfast was cereal and coffee. We were only spending the night for an early doctor visit so this was perfect. We didn't want to spend a fortune for a clean bed and shower for one night.
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello Laura,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

10/10 Excellent

Bilal

Stayed 2 nights in Jul 2023
Response from Manager on 13 Oct 2023
Hello Bilal,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

2/10 Terrible

Armonie

Stayed 1 night in Aug 2023
Response from Manager on 31 Aug 2023
Hello Armonie, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Hello Victoria,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

jonathan

Both Expedia and this hotel lie on their advertising. For a no show, the penalty is first night. I couldn’t make it for a 2 night stay and I am still refused a refund for the second night.
Stayed 2 nights in Jun 2023
Response from Manager on 1 Sept 2023
Hello jonathan, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Mike

Liked: Staff & service
Disliked: Property conditions & facilities
Only decaf coffee
Stayed 1 night in Aug 2023
Response from Manager on 8 Sept 2023
Hello Mike,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

2/10 Terrible

Raiyan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty
Stayed 1 night in Aug 2023
Response from Manager on 27 Aug 2023
Hello Raiyan, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

8/10 Good

Elena

Business traveller
Liked: Cleanliness, staff & service
It was good overall. But there were pro lems from organizational pount of view.
Stayed 1 night in Aug 2023
Response from Manager on 27 Aug 2023
Hello Elena,It means so much to have earned your business. We appreciate the feedback regarding our view. We appreciate you taking the time to share your experience.

4/10 Poor

Ricardo

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 27 Aug 2023
Hello Ricardo,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

Robert

Liked: Staff & service
Disliked: Amenities
This property needs a serious upgrade
Stayed 1 night in Aug 2023
Response from Manager on 27 Aug 2023
Hello Robert,We appreciate that you've taken the time to share with us regarding our property. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love coming there. Everyone is always so friendly and the rooms are very clean. Desirable location.
Stayed 1 night in Aug 2023
Response from Manager on 25 Aug 2023
Hi Eva,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

8/10 Good

Bruce

Disliked: Property conditions & facilities
Limited parking, adjacent to highway
Stayed 1 night in Aug 2023
Response from Manager on 22 Aug 2023
Hi Bruce,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

4/10 Poor

Jason

Stayed 3 nights in Aug 2023
Response from Manager on 13 Aug 2023
Hello Jason,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.