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Reviews of Hotel Luna

2.5 out of 5
Hotel Luna
1383 Washington Avenue, Albany, NY

Reviews

7.8

Good

Rating 10 - Excellent. 263 out of 749 reviews" "
Rating 8 - Good. 259 out of 749 reviews" "
Rating 6 - Okay. 133 out of 749 reviews" "
Rating 4 - Poor. 59 out of 749 reviews" "
Rating 2 - Terrible. 35 out of 749 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Giovanna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible carpet
Stayed 1 night in May 2024

4/10 Poor

Rachel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fairfield Inn and Suites is now Hotel Luna, as of December. It is no longer nice (continental breakfast is minimal at best, coffee is weak, clogged and peeling tubs, rundown, etc) and is slowing converting to student studios. I hope the student rooms have been renovated. I've stayed there twice since the switch. Will never go back.
Stayed 1 night in May 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Chelsea

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Ended up finding blood on the blankets of one of the beds very late. Expedia honored by giving credit. Would not stay again.
Stayed 1 night in May 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our room door's panel molding was coming apart and the door was broken at the bottom corner. Hotel closing in July so scaled back breakfast was disappointing. Room itself was fine.
Stayed 1 night in May 2024

10/10 Excellent

Thomas

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and attentive staff, easy check in and check out!
Stayed 1 night in May 2024

10/10 Excellent

GLENDON

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel is closing
Stayed 3 nights in Apr 2024

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Next to university at Albany
Stayed 3 nights in Apr 2024

8/10 Good

nichole

Liked: Property conditions & facilities
A working man’s hotel. No bells and whistles, but exceptionally clean.
Stayed 1 night in Apr 2024

4/10 Poor

Juan, Floridablanca

Business traveller
Disliked: Cleanliness
There was no breakfast despite of the reservation said it was included.
Stayed 1 night in Apr 2024

4/10 Poor

Anna

Travelled with family and small children, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We booked two rooms, one of them stunk of marihuana so bad my daughter started to have SEVERE reaction within 10 minutes staying in the room (coughing, itchy and watery eyes). Staff refused to change the room claiming they were all booked. We had to ask our friend to give up his room, because otherwise we would rush to the hospital with severe respiratory distress few hours after check in (and no, it is not an exaggeration). Our friend had to force the window wide open to ventilate a little. Heater/AC was not working properly and also was giving out marihuana smell. All this with outside temperature in mid 40F. We also had a baby with us - no cribs! Although on the website it stated clearly that cribs are available. Breakfast had to be served 7am-10am. At 8:15 there was no more food, nothing, not even an apple. You would think that if the hotel is all booked (as we were told by the receptionist) that they would order more food to accommodate everyone. Nope. Overall, not a good experience.
Stayed 1 night in Apr 2024

4/10 Poor

Joe

I will not be returning to this property. Disappointed after all the positive reviews.Check-in was delayed by a malfunctioning check-in computer/internet issue. Foul smell in hallway after getting off elevator. Power outlets on only one side of the bed forced me (a CPAP user) to try sleeping on the opposite side of bed I'm comfortable on. Poor breakfast selection and the waffle maker was unplugged and the cooler for the batter was a wreck. Asked front desk staff if waffle maker was broken and got a curt response of "I guess so" (as opposed to a polite 'I'm sorry we're out of batter', 'the prep person called out' or 'the batter cooler is broken')
Stayed 1 night in Apr 2024

10/10 Excellent

Jeanne

Travelled with family
Liked: Property conditions & facilities
Nice place
Stayed 1 night in Apr 2024

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with very comfortable bed!!!! Grateful for Hotel Luna!
Stayed 1 night in Apr 2024

2/10 Terrible

Henry

Disliked: Staff & service
Called ahead to confirm staff would be there for 1:30am check in. When I arrived there was no front desk attendant and I had to find another hotel.
Stayed 1 night in Apr 2024
Response from Becca on 14 Apr 2024
Sounds Unfortunate Henry and we're sorry you had that experience. However check in is between 3pm and 12 am. Hopefully next time you are in the area you will give us another chance.

8/10 Good

Nelson, Staten Island

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
location is near U Albany campus
Stayed 1 night in Apr 2024
Response from Becca on 14 Apr 2024
Thanks for taking the time to leave us a review!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front was very polite and accommodating to my situation!
Stayed 1 night in Apr 2024
Response from Becca on 14 Apr 2024
Thank you for taking out the time to leave a review Joseph!

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the job site and decent price
Stayed 1 night in Apr 2024

2/10 Terrible

PETER

Travelled with family
Disliked: Staff & service
The hotel did not honor my reservation. When I arrived at the hotel, I was told that there was not an available room for me. The only rooms that were not occupied were dirty and the maid service was gone for the day.
Stayed 1 night in Apr 2024

4/10 Poor

Emilie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Watch out, they tried to double charge me after I had already paid through Expedia. Fortunately Expedia was able to rectify the situation. The room was clean but the common areas were not. There was a pile of dirty sheets and towels on the floor in the hallway that didn’t get picked up the entire time I was there! Breakfast was extremely limited, there wasn’t even coffee left in the pots and no employee in sight to help out.
Stayed 1 night in Mar 2024
Response from Becca on 6 Apr 2024
So sorry we didn't meet your expectations! Hope you give us another try next time your in town!

10/10 Excellent

Dionne

Travelled with partner
Handy. We were going to a basketball game in downtown area and bus stop close by
Stayed 1 night in Mar 2024
Response from Becca on 1 Apr 2024
We appreciate your feedback Dionne!

8/10 Good

Francine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not organized, I did not get my breakfast the first day I leave to work by 6:30 on Saturday nothing was ready
Stayed 3 nights in Feb 2024
Response from Becca on 18 Mar 2024
Hello Francine thank you for your honest review. Unfortunately on Saturday and Sunday breakfast hours are from 7 am until 10. Hopefully next time you stay your schedule will allow you to give us another chance. There is an assortment of bagels, muffins, yogurts, cereal eggs and sausage and make your own waffles with fun extras.

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well me and my wife lost power in our house for the night so we decided to get a room for the night price was fair room was clean good parking staff was friendly only issue we had was baby Nextdoor was not happy around 1am no big deal just not used to a baby waking me up at least not for the last 15 yrs lol
Stayed 1 night in Mar 2024
Response from Becca on 20 Mar 2024
Hello Richard thank you for taking the time to leave us a review. Glad you had a positive experience. Thanks for staying with us.

6/10 Okay

Jing

Business traveller
Disliked: Cleanliness
No one did cleaning even you requested
Stayed 4 nights in Feb 2024
Response from General Manager on 7 Mar 2024
Dear Jing,On behalf of our entire staff at Hotel Luna – Albany University Area we apologize for the concerns you shared about your experience at this hotel. I have addressed Cleaning issue with our Housekeeping Team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 Excellent

MATIAS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Luna is a great option in Albany. Rooms are ample and clean, with contemporary deco. Walking distance from SUNY Albany, and downtown Albany is 20 minutes away by bus (stop is just in front of the hotel)
Stayed 3 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Mathias,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our ample and clean rooms. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 Excellent

Maya

Travelled with partner
This was my second stay at Hotel Luna. It was amazing both times. I’m upset they will be closing soon. I definitely want to try and stay at least one more time. Staff is friendly and the hotel is always clean.
Stayed 3 nights in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Maya,Thank you for your feedback and for taking the time to write about your experience. We appreciate the compliments about your amazing stays. We are sorry we will be closing at the end of July. We look forward to your next stay when your travels brig you back to the Albany Area.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

8/10 Good

Robert

Travelled with family
There are not many amenities, but for the price it is well worth it
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Robert,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you appreciate the value for the price paid. We hope to see you soon and look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

6/10 Okay

William

Travelled with family
Liked: Property conditions & facilities
the bad: there were painting and wall repair supplies (spackle, a gallon of paint brushes mixing can and other supplies) left in the room. Sink didn't drain at first. there were only 2 hand towels. There were only sheer see through curtains that anyone could see into the room, being on the ground floor. the good beds were comfortable breakfast was ok.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
We apologize you were not satisfied with the condition of the hotel during your stay. We apologize our Maintenance tech left the spackle and the gallon of paint in the room. As for the curtains, we have blackout curtain and they are directly behind the shears. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Shelly,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read your compliment on out our cleanliness. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the easy lay out of the building and amenities available.
Stayed 2 nights in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Gregory,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the layout of the building and the amenities available. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

6/10 Okay

Jenna

Stayed 2 nights in Feb 2024
Response from Rebecca on 10 Feb 2024
Thank you for taking the time to post this review Jenna, please feel free to reach out and let us know how we could have made your stay better. Thank you for staying with us at Hotel Luna!

4/10 Poor

Karl

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Light fixtures not functioning. Plumbing issues. Dirty towels. Hotel could be cleaner
Stayed 1 night in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Karl,We apologize you were not satisfied with the condition of the hotel during your stay. I have informed out Maintenance Team of the lighting and plumbing issues. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.We hope you will consider us again when you are in the area.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

8/10 Good

Kshitij

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Mediocre
Some things are some are not!
Stayed 1 night in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Kshitij,Thank you for your feedback and for taking the time to rate your experience. We are delighted to see you enjoyed your stay with us. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 Excellent

JANE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly hospitality
Stayed 3 nights in Jan 2024
Response from Becca on 2 Feb 2024
Thank you Jane! We look forward to seeing you again here at Hotel Luna.

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a very nice property but the morning coffee is very bad.
Stayed 6 nights in Jan 2024
Response from Becca on 2 Feb 2024
Thank you for the honest review Darrren, we will share this feedback with our team!

6/10 Okay

Frank

No vending. Nowhere to purchase any snacks or anything to drink, juice, soda, just nothing.
Response from General Manager on 29 Jan 2024
Dear Frank,Thank you for your feedback and for taking the time to write about your experience. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We are looking into reopening our Sundries Market as we transition away from the Marriott branded products. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean would stay again
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Summer,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the cleanliness of our hotel. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome
Stayed 1 night in Jan 2024
Response from General Manager on 27 Jan 2024
Dear Raymond,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read "This place is awesome". We truly appreciate your compliments and review. We look forward to your next stay when your travels bring you back to the Albany Area.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 Excellent

Amelda

Stayed 1 night in Nov 2023
Response from General Manager on 27 Jan 2024
Dear Amelda,Thank you for taking the time to rate your experience. with us. We are delighted to see that you enjoyed your stay at the Hotel Luna Albany University Area. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Desk staff was welcoming. The room was clean and the bed very comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great check in and staff waa friendly.
Stayed 2 nights in Nov 2023

6/10 Okay

kimberley

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Could have been better
Thee bathroom garbage was not emptied. There was hair in the tub. Saturday breakfast was to start at 7am. We were on such a tight schedule. It was after 7 a n d we had to leave. Had we known it would be 7ish....we would have purchased a breakfast to go at a restaurant and left earlier
Stayed 1 night in Nov 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Everything in hotel looks new and the front desk was friendly and very helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a hotel should be...
What a hotel should be. Clean, friendly and good service. I'll pay top dollar for that any day.
Stayed 2 nights in Nov 2023

6/10 Okay

Cheryl

Liked: Cleanliness, staff & service
First of all the dining area was in renovation, if i had known at time of booking, I would not have booked in this hotel as it was very inconveniencing. There was no coffee, our bathroom was blocked, when you press the 0 button to call reception to inform them, the phone remained in dial tone so i had to go downstairs to inform them. Don't think I'll be back
Stayed 1 night in Oct 2023

8/10 Good

Kelie

Liked: Staff & service
Stayed 1 night in Oct 2023

6/10 Okay

michael

Liked: Room comfort
Average nothing special
Did not meet expectations for a fairfield
Stayed 3 nights in Oct 2023

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine.
The only problem I had was with the lights. The hallway light was flickering and I couldn’t figure out how to turn the light on by the bed. Otherwise it was fine. Bed and pillows were comfortable, breakfast was good although they stop it at 9 am.
Stayed 1 night in Oct 2023

6/10 Okay

Heath

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Location was convenient, Hotel staff was friendly and helpful. However had to change room 3 times do to an AC issue. Also all the rooms had an odor issue. The shower did not drain well.
Stayed 2 nights in Oct 2023