Alamo Trip

Being locked out of room in middle of night and waiting forever for someone to take care of the issue

I called the day before to confirm and they said my room would be ready by 2 (an hour early). When I arrived at 3:30, (3 o’clock is check in) it was not ready and the front desk didn’t know how long it would be. They told me if I paid an extra $100 they could get me in right away (for a better room supposedly). I couldn’t have my family standing around and we had all of our luggage, so was out of options. I paid the $100. Once I got into the room, it was the same exact room that I paid for originally(deluxe king suite). I felt Like I got taken for an additional $100. I was a bit upset, but it was what it was. We had a great time and the hotel was nice as always. I don’t know if I will book again after what happened, but I may. I guess time will tell. We usually stay at the Venetian when we go to Vegas but……

A little dated but still very nice.

Mandalay is always a great hotel The odd issue with gurgling sink or shower that chooses its own temperature-the occasional check in issue (they seem to not have terrific check in staff) Rooms are usually terrific and pools are great Service staff at pool are good too Smells great in there!

Too far from everything. Extremely expensive $16 to use the coffee machine in our room. $12 for a small bottle of water. Crazy