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Reviews of Terrazas Apartments by Bahia Principe

4 out of 5
Terrazas Apartments by Bahia Principe
Carretera Chetumal- Cancun km 250, Akumal, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 11 out of 19 reviews" "
Rating 8 - Good. 5 out of 19 reviews" "
Rating 6 - Okay. 3 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 0 out of 19 reviews" "

9.2/10

Cleanliness

7.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
Very nice apartment and well communicated and quiet area. It could have better ammenities in the kitchen like dish detergent, napkins and purified water!
Stayed 1 night in Feb 2020
Response from Arturo on 26 Feb 2020
We appreciate your feedback about your experience. Thank you for staying with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very private and peaceful. Pool area is really great and condo is finished well. Kitchen is lacking in basics like dish soap, tea towels and paper towels. Best to pack some. All appliances and electronics directions are in Spanish only, no English. Wifi is excellent.
Stayed 6 nights in Dec 2019
Response from Arturo on 5 Jan 2020
Thank you for your feedback and for choosing Bahia Principe Vacation Rentals. We look forward to welcoming you back soon

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Condo
Great condo, tons of room and very comfortable. Issues with the room were corrected immediately. As everyone has mentioned, it is best if you have a car rental to get around the property and Tulum / Playa...
Stayed 3 nights in Mar 2019

10/10 Excellent

Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, well-equipped apartment in paradise!
Beautiful apartment near the swimming pool in a lovely gated community. We arrived quite late, but the gate security escorted us to the main hotel counter, where our key was waiting. Pro tip: Pay in advance online if you think you’ll arrive late in the day. Smooth sailing!
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2019

6/10 Okay

Kris

Travelled with family
Liked: Property conditions & facilities
Really wanted to like this place but found it mediocre. This apartment is part of a larger resort complex but on the other side of the busy road from the beach. As residents of the apartments, you can use the beach and club house but without the perks of being an exclusive guest. We could not figure out how to pay for anything since they said we did not have a house account. We paid for an overpriced buffet dinner which was pretty bad - unhealthy American food with no substance. We paid for a bottle of wine and although it was listed as $28 USD, the waiter and manager wanted to charge us $40 since they translated it to pesos and back to dollars at two unfavorable exchange rates. The manager stood over us with a walkie talkie for 5 minutes talking to someone else trying to sort it out before my husband jumped in and said it was inappropriate to rude to us and everyone around us. They finally admitted their mistake. The apartment was clean but was musty. We won’t stay again. Nicest person was at the beach hut who spoke to us not a member of staff but just as a local resident.
Stayed 2 nights in Dec 2018

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury at a bargain
Incredible value. Was due to a last minute schedule change and very very thankful I found it. Will book here again.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a private property, not resort living if you’re planning on staying here. It’s connected to the resort but you have access to it without the all inclusive feature but you can go to the clubhouse and purchase day passes. If you want privacy with your own pool & quiet time then this is the place to be. Also if you want to explore the city & not be tied down to a resort I suggest you stay here.
Stayed 5 nights in Oct 2018

10/10 Excellent

jorge luis

Travelled with family
Liked: Cleanliness, room comfort
Recomendable muy buena calidad va precio si volvería
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Arturo. on 31 Mar 2020
Thank you for your score

6/10 Okay

Jorge

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
mal servicio en el counter
Si llegas despues de las 6 no puedes entrar. Nosotros perdimos la llave el sabado y la persona que se quedo de noche que hacia cuentas, no nos queria ayudar por que "el no estaba para eso" solo para hacer cuentas. Despues nos que nos dio la llave, nos dio la de otra habitacion. Hay que caminar del check in al apartamento 15 minutos por una calle oscura.
Stayed 3 nights in Feb 2020
Response from Arturo on 24 Feb 2020
Estimado Jorge. Muchas gracias por compartir con nosotros estos comentarios. Nuestro servicio de atención en la recepción de la casa club, esta disponible desde las 8 de la mañana hasta las 10 de la noche. Lamentamos que el personal que le brindó asistencia no estuviera a la altura de los standares de calidad y servicio que ofrecemos. Haremos un seguimiento interno para corregir este tipo de actitudes y evitarlas en el futuro. Por favor acepte nuestras disculpas por esta incomoda situación.

6/10 Okay

Magdalena

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Lurade
Bodde 3 nätter på Terrazas apartments Bahia i Akumal. Fina fräscha lägenheter men hela toasitsen nerkissad till vår bedrövelse. Vi valde hotellet med anledning till det äventyrsbad det visar på sina bilder. Denna bild tillhör ett hotell som vi inte ens hade tillträde att vara på. Påpekade detta för ansvarig och han bad så mkt om ursäkt och skulle genast ändra på hotels (vilket fortfarande inte är gjort ) detta framgår inte nånstans, inte heller i det finstilta att vi inte skulle ha tillgång till badet med rutschkanor. Vi bokade 3 nätter för vår son som är 2,5 år och ansvarig gav oss som kompensation inträde till hotellet för att få använda just badet, tackade först nej eftersom kl var över 16 dagen innan avresa och vi hade andra planer men han kunde inte kompensera oss på annat sätt så vi ändrade våra planer och åkte dit,när vi kom dit så fick vi ändå inte bada för han var för liten. Fult att använda sig av bilder som överhuvudtaget inte har med själva boendet att göra och sen spela förvånad när det påpekas men ändå inte gör något åt saken /Magdalena
Stayed 3 nights in Jan 2020
Response from Arturo on 10 Feb 2020
Kära kund Tack för din kommentar. Vi kommer att vidta åtgärder för att korrigera bilder och andra situationer som inte var som förväntat. notera: Detta har varit en översättning med Google Translator. Få en ursäkt om det finns fel eller dålig formulering

8/10 Good

Ana

Liked: Cleanliness, property conditions & facilities, room comfort
Muy cómoda estancia
Todas las instalaciones muy adecuadas, pero el personal nunca sabía darnos información de eventos y servicios de comidas...
Stayed 2 nights in Dec 2019
Response from Arturo. on 13 Dec 2019
Ana. Gracias por su comentario. nos complace saber que las instalaciones cumplieron con sus expectativas. Nos gustaría saber más en detalle sobre el personal que no estuvo en la capacidad de dar información certera sobre los eventos y servicios de comida. Sus comentarios nos ayudan a mejorar el nivel y calidad de servicio Muchas gracias Equipo de Rentas Vacacionales

10/10 Excellent

Sagrario

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Es un lugar extraordinario, tranquilo, limpio y muy cómodo
Stayed 2 nights in Nov 2019
Response from Arturo on 21 Nov 2019
Estimado Sagrario. Nos alegra saber que tuvo una estancia placentera y le agradecemos su preferencia en medio de tantas opciones de alojamiento en la zona. Esperamos recibirle nuevamente en un futuro cercano. Bahía Principe Vacation Rental

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
aucune indication ou récupérer les clef pour le condo, information reçu pour le fonctionnement de l'emplacement trop rapide et manquant . Coffre de sécurité non fonctionnel, et personne ne nous a aidé pour régler le problème
Stayed 9 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Pepe, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
Es un departamento super comodo con todas las amenidades de una casa, y las areas comunes estan muy bonitas y acogedoras.
Stayed 1 night in Sep 2018
Response from Alberto on 28 Sept 2018
Agradecemos sus comentarios, estamos a sus órdenes para sus próximas vacaciones. Saludos.

10/10 Excellent

Niki, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern apartments
Beautiful resort, clean, modern, spacious apartments with everything you need to make your vacations comfortable. We travelled with little kids so having the apartment next to the swimming pool was a big plus! Highly recommended!
Stayed 2 nights in Aug 2018
Response from Rentals on 19 Sept 2018
Thank you for your review. For us is a great pleasure be part of your amazing vacations. A big warm hugh from Bahia Principe Golf