Outdoor pool, open 8:00 AM to 11:00 PM, pool umbrellas, pool loungers
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Reviews of Itza Hotel Akumal - Hotel - Hostel

1.5 out of 5
Itza Hotel Akumal - Hotel - Hostel
Xaac, Manzana 2, Lote 12 S/N, Akumal, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 7 out of 9 reviews" "
Rating 8 - Good. 0 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 0 out of 9 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Erick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good if you plan on just leaving bags somewhere.
You get what you paid for. We were traveling from Cancun to Tulum and decided to stop here for one night. Best we didn't actually sleep here rather just have a safe place to retreat to. Bathrooms are very outdated and cleaned to a bare minimal. Same goes for the wash towels they left us
Stayed 1 night in Jan 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an affordable location, walking distance to the beach (15 minutes?) and the animal sanctuaries. Very close to the colectivos that zip you to Tulum or Playa. Definitely not “touristy” Mexico— this is where the people working in the resorts etc live. Seemed safe, a good restaurant around the corner (El Ultimo Maya). The rooftop area and pool were lovely and the free breakfast was both a surprise and lovely (great fruit plate and my 12 year old loved the hotcakes). Very clean. Safe in room for valuables. AC and ceiling fan and screened windows for all ambient temperature preferences. TV with States programming (Netflix, Disney). Being in the pueblo (town), it is a tad noisy (dogs, music) but this calms down later in the night. Big thunderstorm with lightning took out the electricity all over town— glad I had packed flashlights! (It came back on 2 hours later, but it was DARK, so word to the wise, pack a flashlight!). Great owners who are concerned about your comfort. Friendly neighborhood street dogs come to visit in the lobby. Kitchen and fridge access if you want to cook your own meals, and purified water available (free).
Stayed 3 nights in Dec 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Value
The location was very convenient and in walking distance to the main attractions nearby, including Akumal Beach. The staff were very friendly and accommodating. The building was very clean and updated for the location it is in, and the rooftop pool was a very nice amenity-- only thing that was missing was a rooftop bar!
Stayed 2 nights in Sep 2023
Response from Lara on 6 Nov 2023
Thank you Natalia, it was a pleasure to have you with us and we hope to see you again some day!

6/10 Okay

Jose Luis Rojas

Disliked: Property conditions & facilities
Response from Lara on 22 May 2023
Gracias Jose Luis por su reseña, no dude en ponerse en contacto con nosotros para decirnos como mejorar nuestro servicio. Le deseamos lomejor y esperemos volverlo a ver pronto.

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2022
Response from Lara on 18 Jan 2023
Gracias Igor!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend!!!!<3
Best accommodation in Mexico! Everything was perfect, had an amazing stay. Love it!
Stayed 2 nights in Nov 2022
Response from Lara on 14 Nov 2022
Thank you for this great review, we are really glad that you enjoyed your stay with us and hope to see you again :)