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"Expedia and Hotel did not refund me the advance payment of the stay. Not even when I contact in advance and explained I was not able could not arrive on time due to broken leg and also issues with Visa... I just wanted and asked to be reschedule... instead, I got no support and no empathy from Expedia first and lastly from the Hotel Akumal... INACEPTABLE treatment to customers."

"Family friend establishment with clean rooms and lovely room service was hard to make dinner reservations however overall really great food and so many places to go, eat and drink "

"hotel is verry old bath tub exploted when we open the water safety lock was gone saftybox didnt work I purchase the all inclusive drink sucked cheapest liquor when we c "

"I want to start by saying that this review has nothing to do with the staff, every single person we encountered was amazing, kind, and attentive. A special thank you to the team at the Katok restaurant in the Akumal resort, especially Oliva, Obdulia, Francisca, the chef who came out to greet us, and the captain waiter. Their service truly stood out and made us feel very welcome. Unfortunately, my experience was deeply affected by the food. During my stay, I got food poisoning twice, and the last time was extremely severe. I experienced fever, vomiting, chills, and diarrhea. I am still recovering from it. It was honestly very difficult to travel back home in that condition. I had a fever while flying and could not keep any food down due to how upset my stomach was. This was very disappointing, especially because everything else, particularly the staff, was so wonderful. I hope the resort takes this feedback seriously and reviews their food safety standards so that future guests do not go through the same experience. "

"yes"

"The hotel was very clean. Check in and out went smooth. Overall the kids really enjoyed our stay. "

"Rooms are clean, WiFi worked great, smart tv, pool, beachfront was beautiful. Tony who runs the place is a great, kind, and helpful person. "

"The accommodations were excellent. Very clean and well maintained. The staff were all very friendly and willing to assist in any way possible. "

"Our week-long stay at the Bahia Principe Akumal was amazing. My only frustration was that the app can be improved with more information about where activities are taking place and brief descriptions of them. Also, the à la carte reservation process was frustrating. We shouldn't have to scramble every night furiously checking the app if a reservation happens to open up."