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"We loved the place but thought the meals included and were SHOCKED to get a huge bill- at the end of our stay. We felt a bit taken advantage of……"

"Overall nice stay at this Toyoko inn the front desk staff were exceptionally helpful in having an item we left at another hotel delivered to us, special thanks. Breakfast staff very efficient and helpful."

"Amazing old place, old japenese style, the hosts were very helpful, the food is delicious and there is an onsen included."

"The manager (owner?) and his wife were incredibly welcoming and pleasant. They take great pride in their hotel and it shows in every aspect of our stay. "

"Excellent service, friendly and helpful english speaking staff, an amazing facility with great baths, all in an incredible location. We would recommend anyone going to Yamanouchi and Shibu onsen stay at Kokuya "

"Manager and staff were super friendly and helpful. Room was very spacious. Traditional sleeping mat was very comfortable and I probably got my best night's sleep while on this trip. Walls are a little thin, but all guests were quiet and respectful of others. Baths looked great but unfortunately didn't get to use them. With size 15 feet I wouldn't expect any of the hotel slippers to fit. We had excellent meals within a 5 minute walk. Really enjoyed Yamanouchi!"

"Friendly staff, quiet room and great amenities (free apple juice, tea, water and coffee in the rooms). This hotel is close to Nagano station and lots of restaurants and shops."

"Great buffet breakfast, awesome staff and clean room."

"I appreciated the assistance that the staff provided us at every opportunity."

"Staff was kind and attentive, we got a great authentic experience with the dinner and breakfast addition. We would love to come back!"

"Great traditional ryokan! Perfect to travel and feel the local culture! "