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Reviews of Hotel Ashish Palace

3.5 out of 5
Hotel Ashish Palace
Tourist Complex Area, Fatehabad Road, Agra, Uttar Pradesh

Reviews

6.2
Rating 10 - Excellent. 4 out of 21 reviews" "
Rating 8 - Good. 5 out of 21 reviews" "
Rating 6 - Okay. 4 out of 21 reviews" "
Rating 4 - Poor. 4 out of 21 reviews" "
Rating 2 - Terrible. 4 out of 21 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Commandant md Asif

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor service
Stayed 1 night in Nov 2023
Response from Manager Hotel Ashish Palace, on 1 Dec 2023
Dear Sir, We are sorry for the inconvenience in service caused to you during your stay.

10/10 Excellent

Naoto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Manager, Hotel Ashish Palace, Agra on 1 Dec 2023
Thanks for your review and we appreciate the same.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
There was no hot water for long period of time. At night few kitchen staff came and knock my door asking for tips. Food was cold.
Stayed 1 night in Jan 2020
Response from Manager on 27 Jan 2020
Dear guest, Hot water is available at all times. Some time it takes time to come from pipe line as centralized plant is in operation. Regarding tips, we are inquiring the facts and will take appropriate action in the matter.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Munna Baboo, on 15 Jan 2020
Dear Guest, Thanks for your review. It is our endeavour to provide best services and comfort to our guests. However, in case of any shortcoming, please inform us to improve the area. Regards.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean atall restroom to family room, too noisy
Stayed 3 nights in Dec 2019
Response from Manager, Hotel Ashish Place, Agra on 25 Dec 2019
Dear Sir, We are sorry to note your review. Some minor repairs and renovation in the hotel might have caused noise for which we are extremely sorry.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Mananger on 2 Feb 2019
Dear Sir, Thanks for your review. Please inform the areas of short comings you noticed so that we can improve them.

4/10 Poor

Armando

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay at the palace
Hotel had roaches and the linens were dirty.
Stayed 1 night in Jan 2019
Response from Manager on 30 Jan 2019
Dear Sir, We are sorry to learn that you had some inconvenience during stay. We have noted your concern and will do the needful.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2018
Response from Munna Baboo on 31 Dec 2018
Dear Sir,Thanks for your review on our hotel. It is our endeavour to provide best possible service to our guests for their satisfaction. However, any suggestion is always welcome.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
TLDR; We were extremely dissatisfied with the cleanliness of our room and the facilities, or lack thereof. Fridge had mould and was unusable, water from the shower overflowed when used for more than 2 minutes because of poor drainage, bedsheets had stains and the previous renters' footprints were clearly visible on 2 of the pillow covers. The staff curtly replaced the sheets (brought different set of sheets that we had to spread on top of the existing ones) and the new set was ever so slightly better. Luke warm water ran through the hot water pipes. Wifi and TV wasn't working and the staff kept repeating that it is supposed to work and will send someone up to the room to check/repair (which never happened). We had 2-nights stay in Agra and would have liked to move after seeing the plight of the room. We had tight plans for the day and did not find any better reviewed hotels near the Taj Mahal available. The staff arranged travel/ car for us and suggested place to eat nearby - no complaints there.
Stayed 2 nights in Nov 2018
Response from Munna Baboo on 6 Dec 2018
Dear Sir, We regret and apologize for the inconvenience caused. However, we would like to inform that we take utmost care to make the stay comfortable of our valued guest. Some time it may take a little bit time in attending the services.

10/10 Excellent

SUUK, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort room and helpful staff
massive bed, helpful staffs! But little bit hard to find here. If you are first in Varanasi, I recommend you to take taxi to get there. All staff of here is very kind and help everything you need.
Stayed 2 nights in Nov 2018
Response from Munna baboo on 9 Nov 2018
Thanks for the review.

8/10 Good

Freelanders, London

Liked: Cleanliness, room comfort
An agreeable hotel
An agreeable hotel near the main sites of Agra. The rooms were clean and the hotel is current undergoing redecoration. The breakfast menu was varied and the food good.
Stayed 1 night in Aug 2018
Response from Munna Baboo on 15 Aug 2018
Thanks for the review.

2/10 Terrible

SS, New York, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were dirty, bed sheet had stains, there were cockroaches in the room, there was a pair of fake eyelashes in the room. It looked like hourly hotel. Water pressure was very low in the shower. Saff was not courteous at all and at the time of checkout asked for tip. The mirror in the room had hand prints on them. I wouldn’t recommend this hotel to anyone.
Stayed 1 night in Aug 2018
Response from Munna Baboo on 17 Aug 2018
We feel sorry for inconvenience. We have taken a note of your review and will investigate the matter seriously.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Close to landmarks, but you get what you pay for.
Hotel is close to Taj Mahal and Red Fort. Price is fair, room is large, air conditioning is cold and staff are helpful. Room is dirty you do not want to walk on the floor without shoes. Fridge was mouldy and shower had no pressure and a bad smell. There is a bucket and ladel supplied to overcome shower pressure. Ok for one night.
Stayed 1 night in Jul 2018
Response from Munna Baboo on 16 Aug 2018
Thanks for the review. We have taken a note and taking necessary steps to improve the service.

8/10 Good

TJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful, comfortable, spacious
Very friendly and efficient reception staff. We were given a very pleasant family room which served us very well. The only downside is that the breakfast menu is extremely limited (we all had toast in the end).
Stayed 1 night in Apr 2018
Response from Munna Baboo on 18 Apr 2018
Dear guest Thanks for your review. We always try to serve best to make our guests satisfied. However, any suggestions are always welcomed.

10/10 Excellent

vijay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at Hotel Ashish Palace
Hotel Ashish Palace is a very nice place to stay. Our stay was very comfortable and the staff was very friendly. Was in close proximity to important sight seeing places. Breakfast was yummy. Only suggestion would be to fix the hot water for shower. The water from Solar heating wasn't hot enough due to cloudy weather and we preferred to take hot showers during the cold weather but ended up taking with warm water. Other than that it was a nice stay. Will definitely recommend to our friends.
Stayed 1 night in Dec 2017
Response from Munna Baboo on 11 Jan 2018
Dear Sir, It is very pleasant to see your comments on your stay at Hotel Ashish Palace, Agra. It is our endeavour to serve our guest with full devotion. However, any suggestion for betterment are always welcome. Thanks once again Sir, Regards.

10/10 Excellent

Parutappa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Dear Guest, Thanks for your review on Hotel Ashish Palace, Agra. We apologize not responding your review quickly. We value your review and will try to satisfy our guests in future also. Munna Baboo Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice option near taj
Decent hotel. The family room was spacious for 2 adults and 2 kids. The room's ac worked well.
Stayed 1 night in Jul 2017
Response from Munna Baboo on 23 Jul 2017
Dear guest, Thank u very much Sir for yr review. It is our endeavour to serve best services to our valued guests.

4/10 Poor

Toshiharu

Disliked: Cleanliness, amenities, property conditions & facilities
小バエが多く、掃除が行き届いていない。
Stayed 1 night in Nov 2023
Response from MB on 14 Nov 2023
Since the review is in Japanese language, we could not understand the real problem. However, we will make all our efforts to improve service wherever it is lacking.

8/10 Good

Andreas

Liked: Staff & service
Fine
Fine
Stayed 2 nights in Jan 2019
Response from Munna Baboo, Manager on 14 Jan 2019
Thanks Mr. Andreas for your review on staying with us at Hotel Ashish Palace, Agra.

2/10 Terrible

Rene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On nous a transférer dans l'hotel Oyo à coté du même proprio. dégueulasse, les enfants courrent et crient. Après 2 jours nous avons exigé de retourner à l'hotel que nous avions payé pour. Finalement ce fut mieux.
Stayed 3 nights in Nov 2018
Response from Munna Baboo on 4 Dec 2018
Dear Sir, As informed you, we had a marriage party staying and ceremonising the marriage causing lot of noise. Hence we decided to make your stay comfortable and arranged room in adjacent hotel. Later we shifted to our hotel. However, we regret for the inconvenience.

4/10 Poor

Dal, Köln

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zentral, aber 0 Komfort!
Beim Check-In hat alles auf Anhieb geklappt. Das Zimmer war groß genug. Das Bett leider nicht sehr angenehm. hinzu kam, dass es nur dicke Wolldecken gab. Es gab also nicht wirklich frische Bettwäsche. Auf heisses Wasser muss man erst ein paar Minuten warten. Und jetzt das schlimmste: nachts eine Kakerlake im Badezimmer vorgefunden. Das Frühstück wurde uns erst gar nicht angeboten, aber uns war der Appetit eh nach dem Anblick im badezimmer vergangen. Wifi-Code bekommt man auch erst auf mehrfachem Nachfragen und dann für 2 Personen nur ein Wifi-Code. Das Hotel ist aber dafür zentral gelegen. 1,8 km bis zum Taj Mahal, da kann man auch mal zu Fuß hinlaufen. Auf der gleichen Straße finden sich verschiedene Restaurants und kleine Souvenirläden.
Stayed 1 night in Dec 2017
Response from Munna Baboo on 9 Jan 2018
Dear guest We are sorry to know your inconvenience. We could have served you better, had you just asked us any of your requirement.