"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!).
He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not...
"Lovely clean rooms with a nice sized restroom. Bed and pillows were comfortable. Our room included a large outdoor area with table and chairs that our children enjoyed. Front desk staff was friendly and accommodating to our requests. The breakfast buffet was wonderful with lots of options for the whole family."