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Reviews of Crowne Plaza Aberdeen Airport, an IHG Hotel

3.5 out of 5
Crowne Plaza Aberdeen Airport, an IHG Hotel
2-3 International Gate, Dyce, Aberdeen, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 201 out of 362 reviews" "
Rating 8 - Good. 115 out of 362 reviews" "
Rating 6 - Okay. 26 out of 362 reviews" "
Rating 4 - Poor. 13 out of 362 reviews" "
Rating 2 - Terrible. 7 out of 362 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Melody

Stayed 1 night in Mar 2024
Response from Jim Thomson- General Manager on 25 Apr 2024
Thank you for reviewing the hotel

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room with comfy bed. Very welcoming staff. Great hotel overall
Stayed 1 night in Mar 2024
Response from Jim Thomson- General Manager on 11 Mar 2024
Hi Paul,I am delighted you had a comfortable stay. I will pass your kind words onto my team.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from Jim Thomson- General Manager on 29 Feb 2024
Than you for reviewing the hotel.

10/10 Excellent

Carol, New Plymouth

Stayed 1 night in Feb 2024
Response from Jim Thomson- General Manager on 25 Mar 2024
HI Carol,Thank you for taking the time to review the hotel.

6/10 Okay

Daniele

Breakfast overpriced. Awful cappuccino
Stayed 1 night in Feb 2024
Response from Jim Thomson- General Manager on 29 Feb 2024
Hi Daniele I am sorry you did not enjoy your breakfast. This saddens me as we recieve lots of compliments about the food.

8/10 Good

Peter

Stayed 1 night in Jan 2024
Response from Jim Thomson- General Manager on 25 Jan 2024
Thabk you Peter for taking the tie to review the hotel.Kind regards,

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jim Thomson- General Manager on 25 Jan 2024
Hi Stephen,Thanks for the 10 out of 10. We hope to welome you back soon.Thanks

8/10 Good

Nigel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jim Thomson- General Manager on 8 Jan 2024
Hi Nigel.Thank you for reviewing the hotel. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent stay. Room was lovely and the staff were brilliant, especially the waitress in the restaurant. Excellent fish and chips! Will stay again.
Stayed 1 night in Dec 2023
Response from Jim Thomson- General Manager on 21 Dec 2023
Hi Susan,Thank you for your kind review. I am delighted you enjoyed yourstay and thank you for your loyalty.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jim Thomson- General Manager on 21 Dec 2023
Hi Helen,Thank you for taking the time reviewing the hotel.We hope to welcome you back soon

6/10 Okay

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jim Thomson- General Manager on 11 Dec 2023
Hi JamesThank you for taking the time to review the hotel.We hope to welcome you back soonKind regards,JimGeneral Manager

2/10 Terrible

Patryk

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Jim - General Manager on 11 Dec 2023
Hi Patryk,I am sorry you feel the need to score us a one out of five. We admit that sometimes we do sometimes make mistakes. We have awknowledged this to you and apoligised before you left the hotel. We believed that we had rectified the situation?It saddens me that you still feel this way.Kind regrards,JimGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jim Thomson- General Manager on 29 Nov 2023
Thank you for taking the time to review the hotel

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel!
Stayed 1 night in Nov 2023
Response from Jim Thomson- General Manager on 29 Nov 2023
Thank you for taking the time to review the hotel Mark

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jim Thomson- General Manager on 20 Nov 2023
Thank you for taking the time to review the hotel.

6/10 Okay

David

Stayed 1 night in Nov 2023
Response from Jim Thomson- General Manager on 20 Nov 2023
Thank you for reviewing the hotel.

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jim Thomson- General Manager on 30 Oct 2023
Thank you Janette for your 5 star review.

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and reliable
I enjoyed the breakfast, and the friendliness of the waiting staff, especially Diane.
Stayed 2 nights in Oct 2023
Response from Jim Thomson- General Manager on 19 Oct 2023
Thanks for your very kind review, which I'll share with Diane. We appreciate your feedback, and we're glad you enjoyed your experience at Crowne Plaza Aberdeen Airport. Hope to see you again soon.

4/10 Poor

William

Business traveller
Liked: Room comfort
Disliked: Staff & service
25 mins to check in is not acceptable
Stayed 1 night in Sep 2023
Response from Jim Thomson- General Manager on 12 Oct 2023
Hi William,Thank you for your feedback and we totally agree. Please accept my sincere apoligies.The problem has been rectified and we do hope that it does not deter you from staying with us again.Kind regrads,JimGeneral Manager

10/10 Excellent

Clifford

Stayed 1 night in Sep 2023
Response from Jim Thomson- General Manager on 30 Oct 2023
Hi CliffordThank you for your 5 star review.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great airport area hotel. All was wonderful with one complaint. The vegetarian and vegan food options were not very tasty.
Stayed 1 night in Sep 2023
Response from Jim Thomson- General Manager on 26 Sept 2023
Hi Anna,Thank you for your kind words. I appreciate your feedback and will feed it back to the kitchen. It is only through customer comments, that we can strive to improve.Thanks once again

8/10 Good

Loris

Liked: Staff & service, property conditions & facilities
Liked everything about it.
Stayed 1 night in Sep 2023
Response from Jim Thomson- General Manager on 26 Sept 2023
Thank you Loris for your kind review

10/10 Excellent

Audrey

Stayed 1 night in Sep 2023
Response from Jim Thomson- General Manager on 6 Sept 2023
Hi Audrey,Thank you for your 5 star review.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, quiet top floor room and very helpful check in and evening dining supervisor
Stayed 1 night in Aug 2023
Response from Jim Thomson- General Manager on 6 Sept 2023
Hi James,I am delighted you enjoyed your stay with us.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 2 nights in Aug 2023
Response from Jim Thomson- General Manager on 6 Sept 2023
Hi JamesThanks for reviewing our hotel.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for airport connections
Stayed 1 night in Aug 2023
Response from Jim Thompson- General Manager on 6 Sept 2023
Hi StevenThanks for reviewing the hotel.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Have stayed in this hotel many a time but not for a couple of years due to change of job. Booked 2 rooms for a family overnight and found a few issues such as iron plug very loose which could be dangerous, iron itself only heated up when on max so no good for anything that needed less heat. Air con didn’t seem to do much at all unless on full heat which was too hot, just didn’t do anything on lower settings so room was either too hot or pretty cold. On that theme the bar / restaurant area was freezing in the evening too, maybe had same problems all through the hotel. Had to wait for nearly 5 minutes at the car park gate to be let out, this was the same for most as could see them queuing from our room window. Food wasn’t great in the evening, pretty bland but when paying £21 for fish and chips I’d think it should be better than bland! Just think the place needs some investment to bring it back to IHG / Crowne Plaza standards
Stayed 1 night in Jul 2023

10/10 Excellent

Donal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jim Thompson- General Manager on 28 Jul 2023
Hi NickHi Donal,Thank you for reviewing the hotel.We look forwards to welcoming you backKind regards,JimGeneral Manager

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from Jim Thompson- General Manager on 27 Jul 2023
Hi RobertThank you for your 10 out of 10 review.I am delighted you had a good stay.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room. Housekeeping a little incomplete. Used mugs and glasses not replaced
Stayed 3 nights in Jul 2023
Response from Jim - General Manager on 17 Jul 2023
Hi David, thanks for your review. I'm sorry we missed the mugs and glasses, but glad you enjoyed the room overall. Hope you'll stay again.

8/10 Good

JOHN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely and the food was nice the servers were good
Stayed 1 night in Jul 2023
Response from Jim - General Manager on 17 Jul 2023
Hi JOHN, we're so glad that you had a lovely experience when you stayed. Thank you, we appreciate your positive comments!

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jim - General Manager on 17 Jul 2023
Hi Ian, thanks for your review. We hope you had a good stay.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jim - General Manager on 9 Jul 2023
Thanks Michael for staying and for your 10/10 review. Best regards

10/10 Excellent

Mary

Stayed 1 night in Jul 2023
Response from Jim - General Manager on 9 Jul 2023
Thank you Mary for your 10/10 review. We're glad you enjoyed your stay!Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Karen, Cluster Director of Sales on 28 Jun 2023
Thank you for reviewing The Crowne Plaza Aberdeen

10/10 Excellent

IAN, Peterhead

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in, clean modern rooms. Friendly staff and good breakfast.
Stayed 1 night in Jun 2023
Response from Karen, Director of Sales on 26 Jun 2023
Thank you Ian for taking the time to reviewing our hotel.I will pass you kind feedback onto the team.We look forward to welcoming you back soon

10/10 Excellent

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast in Dyce
Clean, new and fresh hotel with the best food around ABZ airport.
Stayed 1 night in Jun 2023
Response from Karen, Director of Sales on 21 Jun 2023
Thank you Graeme.I am delighted you enjoyed your stay.We look forward to welcome you back soon!

2/10 Terrible

Michael

Stayed 1 night in Jun 2023
Response from Karen, Director of Sales on 3 Jul 2023
HI Michael,I am sorry you had a disappointing stay.

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Suffocating stay
Air conditioning in the room didn't work and the window did not open, it was like trying to sleep in a sauna.
Stayed 1 night in May 2023
Response from Karen, Director of Sales on 7 Jun 2023
Hi Thank you for taking the time to review the hotel.We can not find any rooms with airconditioning problems so would be grateful if you could contact the hotel and let us know what room number you was in please, and we will investigate this further.ThanksKaren

10/10 Excellent

Patricia, Chatham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that its easily walkable to the airport - just go through the car rental area and through a second covered walkway. 10 minutes tops.Rooms spacious and quiet despite being so close to airport. Staff very friendly and accommodating.Breakfast is an excellent deal.
Stayed 1 night in May 2023
Response from Karen, Director of Sales on 31 May 2023
Hi Patricia,I am delighted you enjoyed your stay with us. I will pass your kind comments on to our team.We look forward to welcome you back soon.

8/10 Good

Robert

Stayed 1 night in May 2023
Response from Karen, Director of Sales on 31 May 2023
Thank you for your kind review.

10/10 Excellent

Stephen

Stayed 2 nights in May 2023
Response from Karen, Director of Sales on 13 Jun 2023
Thank you Stephen for your 5 star review.We look forward to welcoming you back soon!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from John, Cluster General Manager on 22 May 2023
Thank you James for your review.We really do apprciate it!

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked its proximity to the airport and how cosy it felt and looked but I didn't like the fact that getting a taxi to and from the city centre was almost impossible.
Stayed 1 night in May 2023
Response from John, Cluster General Manager on 17 May 2023
Thank you Isaac.I am delighted you had an enjoyable stay.We hope to welcome you back soon

10/10 Excellent

Patricia, Chatham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly. Rooms exceptionally quiet despite being so close to airport. Short walk from airport to hotel. Make sure to cross through the car rental drop off area. Breakfast buffet was also very good! Will definitely stay there again!
Stayed 1 night in May 2023
Response from John, Cluster General Manager on 17 May 2023
Hi Patrica,Thank you for the 5 star review!We look forward to welcoming you back soon.Kind regards,

6/10 Okay

Tor Ole Reitan

Stayed 1 night in Apr 2023
Response from John, Cluster General Manager on 1 May 2023
Hi Simon,Thank you for your review.Kind regards,

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from John, Cluster General Manager on 1 May 2023
Hi Simon,Thank you for your review.Kind regards,

10/10 Excellent

Rachael

Stayed 1 night in Apr 2023
Response from John, Cluster General Manager on 21 Apr 2023
Hi Rachel,Thank you for your 10 out of 10 review.Thanks

8/10 Good

Alan

Stayed 1 night in Apr 2023
Response from John on 14 Apr 2023
Thank you Alan for taking the time to review the hotel

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 1 night in Mar 2023
Response from John, Cluster General Manager on 12 Apr 2023
Thanks Maria,We do take pride in our cleanliness.Thanks