Search Hotels Near A J Muss Bertolino Park, New Orleans

"The room was very clean. The air conditioning worked great. We left at 4:00 AM and did not have any breakfast. It was noisy but it was not the hotel's fault."

"Clean and location is not far from everything "

"huge hotel room and very clean. Breakfast was very basic. we stayed here for one night before going to french quarter and for that the hotel met our needs. free shuttle from airport was prompt and convenient"

"The rooms were clean and hotel was clean. However, it would be nice if the restaurant didn’t give you stale bread as toast. It would be nice follow through when you ask for clean towels and empty trash that staff follow through with the request. "

"We had to be move 3 times. The sink was stopped up, toilet would not flush, the pool was green, no tissue paper in room and house keeping didn’t clean the room. Breakfast was only cold boil eggs and oatmeal. I do not recommend this hotel. "

"While the room was clean the general condition of the room, coverlet, elevator, pool were poor. They needed repair and or updating "

"DO NOT STAY HERE. I should have known when I walked in and there were no fewer that 3 signs that said NO REFUNDS. The parking lot was FULL of trash. We were there exactly 10 minutes. The room was FILTHY. I spilled water on the floor and used a towel to wipe it up and the towel was brown. The floor has not been swept. The lampshades had stains. The bedspreads were filthy/stained. The fan that was blowing at the pillows of the bed was dusty/dirty and gross and the cord of that fan was covered in mold. There was a giant power board/extension cord by the bed as well that was filthy. I complained to the front desk and the front desk called someone regarding a refund. Surprisingly our refund was approved-and then I was told that we would have to pay for a full night because my daughter took a 5 minute shower. (She jumped in the shower as soon as we arrived because we had been driving for 2 days and had an event when we hit town.) I asked for confirmation of the refund and was told their “word was gold” but that would have to secure my refund through Hotels.com. I spent 4 hours over 2 days trying to get this refund because each time Hotels.com trod to co tact the hotel to approve the refund the manager was unavailable. While waiting for the management to be called I began researching this hotel on other sites and learned that the mold/filth issues are common as are difficulties with management. FWIW-the woman at the front desk was pleasant/helpful. Housekeeping called us liars."

"Obviously not a fancy place, but it does everything well. Clean, good breakfast included, even a small well kept pool, airport shuttle, rooms are well thought out."

"As always, this hotel pleases! Clean, respectful and courteous staff, free breakfast, and very nice rooms!! "