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"The towels were so badly conditions reception staff so rude fridge leaking in the room ruin my shoes and. Clothes reported the matter no one followed it up gym equipment dangerous breakfast staff were the only people who were polite "

"Great location, staff, breakfast! The only downside was the quality of the soaps and shampoos. We even got discounted parking rate as we stayed for 6 nights."

"We spent five nights in a standard 7th-floor double room. The room was bright, modern (generically appealing), soundproof, spacious and comfortable, accommodating my and my mum's needs. Although, personally, the bed (a queen rather than double) was more on the firmer side for us. The en-suite was lovely and sizeable, with a shower (walk-in) and toilet entered through one main door but segregated by a sliding door, which provided us with enough privacy and convenience. There was an entryway...

"Good location and nice property "

"Customer service is impecable. Mr. Victor remended us of great restaurants near by. "

"Very nice rooms"

"Its missing tea or coffee making facilities in all rooms ive been in so far ive been in 3 different ones on my syays "

"The street in wich this hotel is located is in the red zone of madrid so there are lots of homeless and prostitutes."

"Just great all around Keep up the great job"

"Great location. Great customer service. Very clean. Close to all the main attractions and next to Gran Vía."