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"Staff goes out of the way to help"

"This property is very outdated. The 1st room we had was unsafe as the balcony door did not even lock. Rooms are in need of severe updating. Lack of hot water in as much we had to use other rooms to have a shower. If the hotel was busy this would been a major problem. The staff changed our first room but was not much better. Balcony crumbling concrete above us. When asked about the NYE gala staff did not know what I was talking about. I appreciate englishbis the staffs second language. But just...

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"I made a booking months ago and also paid in the advance. I had a 24 hour layover in Delhi Upon arrival, saw my reservation on the computer. Produced my identification. Advised by employee that guests with foreign addresses cannot check into the hotel. Spoke with two manager's and they advised this was a government regulation. Never heard of this before. Had to go online and find another hotel. As this was not mentioned to me prior, rating is Terrible for everything. "

"Not upto the mark"

"It was good"

"Hôtel ou plutot chambres d'hôtes éloigné de delhi pas très loin d'une station de métro. Pas vraiment de petit déjeuner. Wifi ok. Problème d'eau chaude dans la salle de bain. La propreté peut être meilleure."

"The hotel staff is pretty friendly. Though it is just a mid segment hotel so would recommend for the people who are looking for an economic option."

"We booked online with a breakfast included and got to the hotel only to find out that because of some computer problems it didn’t show that our breakfast was included. Instead of being apologetic and helpful the manager spent a long time arguing with us about how we had purchased the wrong thing and that they couldn’t do anything because it was a computer problem. In the end Expedia reimbursed us for all the meals. Thank you Expedia."

"the hotel denied my check-in because they didn't get the confirmation email from hotels.com"