Bar (on property)

Reviews of Leonardo Hotel Bradford - Formerly Jurys Inn

4 out of 5
Leonardo Hotel Bradford - Formerly Jurys Inn
2 Thornton Road, Bradford, England

Reviews

8.2

Very good

Rating 10 - Excellent. 392 out of 1004 reviews" "
Rating 8 - Good. 395 out of 1004 reviews" "
Rating 6 - Okay. 127 out of 1004 reviews" "
Rating 4 - Poor. 48 out of 1004 reviews" "
Rating 2 - Terrible. 42 out of 1004 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
the location was fine but off road parking was expensive for multiple days so that was a cost we hadn't anticipated
Stayed 2 nights in Mar 2024
Response from Team Bradford on 22 Mar 2024
Thanks for taking the time to leave us a review.Next time you come and see us please take advantage of our 20% discount that we offer for the NCP next door to the hotel.

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team Bradford on 20 Mar 2024
Good morning, thanks for taking the time to leave us a review.We look forward to welcoming you back to the hotel soon.

8/10 Good

Sam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay alwsys comfortable and clean friendly staff
Stayed 2 nights in Mar 2024
Response from Team Bradford on 12 Mar 2024
This is amazing to read. Thanks for taking the time to leave us a review. We look forward to welcoming you back soon.

10/10 Excellent

Muhammad

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Team Bradford on 6 Mar 2024
Amazing! Thanks for the full marks/

8/10 Good

paris

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great staff and very clean hotel
Stayed 1 night in Mar 2024
Response from Team Bradford on 9 Mar 2024
Good evening, thank you for taking the time to leave us a review.We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Colin, Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
My first time at this hotel and I was pleasantly surprised. A warm welcome from reception, clean room, a good breakfast buffet, easy check out. If I'm in Bradford again; I'd probably stay here again.
Stayed 1 night in Mar 2024
Response from Team Bradford on 6 Mar 2024
Thanks for the full marks. We look forward to welcoming you back soon.

4/10 Poor

Neil

Business traveller
Disliked: Staff & service, amenities
Travelled all the way from London and arrived at 7.30, large que for check in, told restaurant open until 9.30, came down for food at 8.15 and was told kitchen is closed.
Stayed 2 nights in Feb 2024
Response from Team Bradford on 6 Mar 2024
Good evening, thanks for taking the time to leave us a review. I remember that night in question, there was an issue with the kitchen equipment. I am sorry top hear that this wasnt correctly communicated to you at check in.This will not happen again, and we do hope this hasn't deterred you from wanting to book again.

6/10 Okay

Priya

Disliked: Staff & service
Served the purpose. But the food i requested wasnt nice and even though freshly made it felt like it had been made in advance and warmed up.
Stayed 1 night in Feb 2024
Response from Team Bradford on 28 Feb 2024
Thanks for taking the time to leave us a review.Issues raised here have been passed on to the relevant departmental head to avoid these issues arising again in the future.

8/10 Good

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice and clean
Stayed 1 night in Feb 2024
Response from Team Bradford on 26 Feb 2024
Good afternoon, thanks for taking the time to leave us a review. Thank-you very much for the high score too.We look forward to welcoming you back soon.

10/10 Excellent

Tendai

Travelled with partner
Liked: Amenities
Fantastic
Stayed 1 night in Feb 2024
Response from Team Bradford on 22 Feb 2024
Amazing, thanks for the full marks. See you soon.

2/10 Terrible

Kamran

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Response from Team Bradford on 22 Feb 2024
Thanks for taking the time to leave us a score, clearly something was afoot with you stay. Could we please have some more details.

4/10 Poor

Saba

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Comfortable bed, but no heating overnight despite following instructions, so room was cold. Also noisy, one pillow with stains, and floor looked like it could do with a vacuum. I normally go for Travelodge, but fancied an upgrade to a Jurys Inn, how disappointing!
Stayed 1 night in Feb 2024
Response from Team Bradford on 22 Feb 2024
Good afternoon Saba, thanks for taking the time to leave us a review. The issues raised here will be passed onto the relevant departmental heads to avoid them happening again in the future. We hope to see you again soon.

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy place
Stayed 1 night in Jan 2024
Response from Team Bradford on 28 Jan 2024
Good evening Alexandria, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

8/10 Good

olu

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Jan 2024
Response from Team Bradford on 28 Jan 2024
Good evening Olu, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

6/10 Okay

Yvonne

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Leonardo Hotel Bradford on 28 Jan 2024
Good evening Yvonne, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leonardo Hotel Bradford on 12 Jan 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

8/10 Good

Angela

Business traveller
Liked: Amenities, property conditions & facilities
Very affordable nice rooms, they come in every two days to empty the bins. Cleanliness could have been better there was dirt and dust on things. The keycard was an issue as well you had to keep getting it re magnetised and it wouldn’t work when it got to my room 5 floors up and I had to come back down with my suitcase. I would stay again as it was in a very convenient location for me and was reasonably priced. The doors are quite heavy so you hear a lot of those slamming when you are trying to sleep and also when I stayed kids on the fifth floor were running up and down the hallway screaming and playing in the lifts. There are cameras in the place so I’m not sure why this was allowed to continue for over an hour late at night.
Stayed 5 nights in Jan 2024
Response from Leonardo Hotel Bradford on 12 Jan 2024
Good morning, thanks for taking the time to leave us a review. The issues raised here will be passed on to the relevant departmental head to avoid these issues arising again in the future.

6/10 Okay

Muhammad

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Leonardo Hotel Bradford on 12 Jan 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on 12 Jan 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

8/10 Good

Jacob

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on 12 Jan 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

2/10 Terrible

Rebecca

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Leonardo Hotel Bradford on 12 Jan 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

6/10 Okay

Lewis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on 12 Jan 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Sajid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff.
The staff were very friendly and place was very clean.
Stayed 2 nights in Dec 2023
Response from Leonardo Hotel Bradford on 12 Jan 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

8/10 Good

Rayhaan

Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on 12 Jan 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Sabba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on 12 Jan 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Sadaqat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on 12 Jan 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Ionela

Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on 12 Jan 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

William

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on 12 Jan 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on 12 Jan 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

6/10 Okay

Anne

Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on 12 Jan 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Wendy

Stayed 3 nights in Nov 2023
Response from Leonardo Hotel Bradford on 12 Jan 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

2/10 Terrible

Nusrat

Stayed 2 nights in Dec 2023
Response from Leonardo Hotel Bradford on 12 Jan 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT. Got value for my money
Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on 10 Dec 2023
Thanks for taking the time to leave us a review.We look forward to welcoming you back to the hotel soon.

6/10 Okay

Leila

Stayed 2 nights in Dec 2023
Response from Leonardo Hotel Bradford on 10 Dec 2023
Thankyou very much for the score!We look forward to welcoming you back soon.

10/10 Excellent

Mariam Temitope

Travelled with family
Liked: Cleanliness, staff & service, amenities
I really enjoy my stay Thank you
Stayed 1 night in Dec 2023
Response from Leonardo Hotel Bradford on 10 Dec 2023
That's amazing to hear, thanks for the fantastic feedback.See you next time!

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great service
Stayed 1 night in Nov 2023
Response from Leonardo Hotel Bradford on 10 Dec 2023
This is amazing to read, thanks for taking the time to provide tis feedback. See you next time.

10/10 Excellent

Vimbai

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean,
Stayed 2 nights in Nov 2023
Response from Leonardo Hotel Bradford on 29 Nov 2023
Good evening Vimbai, Thanks for taking the time to leave us a review.We sincerely look for to welcoming you back to the hotel soon.

8/10 Good

Mr yakub

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I/we visited this hotel formerly known as jury's Inn with same good service henceforth good reference of Leonardo hotel.
Stayed 2 nights in Nov 2023
Response from Leonardo Hotel Bradford on 29 Nov 2023
Good evening, thanks for taking the time to leave us a review.We really are, looking forward to welcoming you back to the hotel soon.

8/10 Good

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location in the city centre. Rooms are big enough and beds are comfy. Major downside that we have been promised parking when booking, then were told on arrival that we have to go to the NCP nearby and pay for parking. Could see a massive empty car park in the internal court of the hotel building. As well aircon was not working, they must have known about it as straight away offrered us a portable heater, which appeared to be very small but noisy. Nevertheless it was warm at night without heater.
Stayed 1 night in Nov 2023
Response from Leonardo Hotel Bradford on 29 Nov 2023
Good afternoon, thanks for taking the time to leave us a review. We are happy to read that you room was ok for you. In terms of parking we don't have any for guests, are you able to give the hotel a call and ask for a duty manager, ideally we need to know where you were told this as its the incorrect information. The internal courtyard car park doesn't belong to us either I'm afraid, we do hope that you took full advantage of the discount we offer for guests parking at the NCP.

2/10 Terrible

Shyamkant

Stayed 1 night in Nov 2023
Response from Leonardo Hotel Bradford on 12 Jan 2024
Good morning, thanks for taking the time to leave us a review. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always try to stay here when in Bradford It’s central, clean, and comfortable. The staff are friendly as well.
Stayed 1 night in Nov 2023
Response from Leonardo Hotel Bradford on 23 Nov 2023
Good evening, thanks for taking the time to leave us a review.We look forward to welcoming you back soon.

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rebecca on 18 Nov 2023
Good Morning Betty, Thank you for taking the time to send us your feedback. we are delighted you had a great stay with us and look forward to welcoming you back in the future. Best regards, Rebecca

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rebecca on 18 Nov 2023
Good Morning Jonathan, Thank you for taking the time to send us your feedback. we are delighted you had a great stay with us and look forward to welcoming you back in the future. Best regards, Rebecca

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Rebecca on 15 Nov 2023
Dear Paul, Hope you are well and thank you for taking the time to give us your feedback. we are delighted you had a good stay with us and look forward to welcoming you back in the future. Best regards, Rebecca

10/10 Excellent

Wolodymyr

Stayed 1 night in Nov 2023
Response from Rebecca on 15 Nov 2023
Good Morning Wolodymyr, Hope you are well and thank you for taking the time to give us your feedback. we are delighted you had a good stay with us and look forward to welcoming you back in the future. Best regards, Rebecca

8/10 Good

Sonam

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Leonardo Hotel Bradford on 11 Nov 2023
Thanks for the score of 8/10!We look forward to welcoming you back to the hotel soon.

6/10 Okay

Shyamkant

Business traveller
Disliked: Staff & service
It was average compared to other properties. Also they provided complimentary coupons but that is not what their staff is aware and happy to serve.
Stayed 1 night in Nov 2023
Response from Rebecca on 9 Nov 2023
Good Evening Shyamkant, hope you are well and thank you for taking the time and sending us your feedback. I will make sure to review this with the front office team. Hope to see you stay with us again in the future. Bests regards, Rebecca

8/10 Good

Adil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location if you will like to be close to downtown, which was closed mostly for construction. Terrible traffic in the area. Parking is offsite.
Stayed 2 nights in Nov 2023
Response from Rebecca on 9 Nov 2023
Good Evening Adil, thank you for taking the time to send us your feedback. we are glad you had a lovely stay with us and look forward to welcoming you back in the future. Best regards, Rebecca

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Rebecca on 7 Nov 2023
Good Afternoon Sam, Hope you are all well and thank you for taking the time to send us your review. we are delighted you had a great stay with us and look forward to welcoming you back in the future.Best regards, Rebecca

4/10 Poor

Ashley

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is OK but if booked through Expedia the rather unfriendly staff refuse to give you an invoice which is an issue when travelling for work. Location is in a really rough part of town.
Stayed 1 night in Nov 2023
Response from Leonardo Hotel Bradford on 4 Nov 2023
Good evening, as you booked through expedia I am afraid you would have to procure the invoice from them. I sincerely apologise for the rude encounter however, this matter will be looked into further.We really hope this wont deter you from wanting to book with us in the future.