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Reviews of Termales del Otoño

4 out of 5
Termales del Otoño
Km 5 Antigua Vía al Nevado del Ruiz, Villamaria, Caldas

Reviews

8.2

Very good

Rating 10 - Excellent. 227 out of 479 reviews" "
Rating 8 - Good. 134 out of 479 reviews" "
Rating 6 - Okay. 60 out of 479 reviews" "
Rating 4 - Poor. 29 out of 479 reviews" "
Rating 2 - Terrible. 29 out of 479 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Staffing amenities or amazing. Highly recommend.
Stayed 3 nights in Apr 2024

8/10 Good

Yuliana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I did like the place very peaceful and beautiful but the service was okey and the food was way overpriced for the quality. But the pools are amazing
Stayed 3 nights in Apr 2024

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, beautiful nature scene, super clean
Stayed 2 nights in May 2024

6/10 Okay

Martin

Travelled with partner
We loved all the pools and their surroundings. The areas around them were clean, provided sufficient chairs and tables to accommodate the number of people each pool can receive. The entire site with the pools, cabanas, main complex and the newer buildings is exquisite. Our ´Luxury’ room was a disappointment. The Block C where it was located is obviously not complete; the hallways dirty, the room was new but lacked furniture. The bathroom is poorly designed, with light switches located behind the door, room to hang only 1 towel (for a place where people spend a good portion of their time in or around water!) our toilet seat was loose and on the first morning the toilet paper holder came off the wall. We wrote to reception about it but got nothing fixed after 3 nights there. No tissues provided and no face clothes provided. We had to chase people to get fresh towels or hand in the wet ones from the pools. There is framework for other conveniences in the room, like for a small fridge, but there was none. The closet only had 2 hangers. No iron nor ironing board. The soundproofing of the room is overrated. On the 2 morning of our stay, at 8:30 am the breakfast buffet had empty pans for scrambled eggs, empanadas and we were told there was no more although breakfast was on until 10am. Generally the food in the restaurant was average at best. The service was good however, except for one overzealous server on our first night. Greeting at reception was luke warm at best and insu
Stayed 3 nights in Apr 2024

2/10 Terrible

Manuel F

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

luis, NEWARK

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked the view of the area, I don’t like the time waiting for the room and the towels system in the room to deliver; the customer services was very poor in the restaurant and they request the gratuity fee services in some invoice and another requested like room services some time was in the invoice and another invoice doesn’t put? What this means?
Stayed 2 nights in Dec 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities
The amount of pools was good. Temperture of msny pools wetr not hot enough.
Stayed 1 night in Dec 2023

6/10 Okay

Alejandro

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Location of the hotel, room and the thermal baths were the features to highlight. We got the biggest suite which was huge and we had our own thermal pool. We had a fireplace and plenty of wood (staff takes care of that). Communication with the front desk and restaurant was only via WhatsApp which was non-efficient. Front desk staff was helpful and they took care of our requests (fireplace, heating). The poorest service was the from the restaurant. Room services typically got the wrong order, took a long time and was not very responsive. They seem to be short staffed. Food was less than average and they didn’t have available many items on their menu (to me the best plates - at least in paper). They should improve their wine list. Finally, not the best hotel for small kids as it has not amenities. Maybe a good option for couples and not more than one night stay.
Stayed 4 nights in Dec 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and the staff was very friendly.

2/10 Terrible

Karen

Stayed 1 night in Nov 2023

10/10 Excellent

Boyd

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful place to rest. Polite staff. It is amazing to be around of nature.
Stayed 1 night in Oct 2023

6/10 Okay

Lina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not too impressed!
The installation was really nice, however the termales (hot springs) were not hot at all - of the the 6-7 semi private pools only two were truly hot. The staff was friendly but the service was horrendous. The servers would see you enter the dinning room and it would still take them 15-20 min to come to welcome you. Don’t get me wrong they were friendly, but completely understaffed. We waited for a coke for about 20min! We were there one night and asked for a robe - they did not have any available two days in a row. For gods sake you are in the middle of the woods at a high altitude and it’s not fun coming out of the pool wet with that temperature - maybe warn guest to BYOR?!? Lastly, the hotel needs up-keeping - the rooms numbers are missing digits, the faucet is nearly outside the sink (Rm 105) and when you turn open the water it falls all over the counter and onto the floor. The only plus was the bed - very confortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Luis, Arlington

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The property has a lot of potential but it's poorly operated and the surroundings are not nice at all. The jacuzzi in the room was not clean when we arrived and the room was not ready. There was no hot water and no hair dryer available. We asked for a hair dryer and they sent us a small one that didn't work properly. We asked to talk to the manager and he refused to talk to us.

8/10 Good

Fany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Julius, Oranjestad

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Property and the facilities are good. But the waiting time to check inn or out are terrible. Check inn time starts at 4pm, I got to the property at 6pm and had to wait about 15 minutes before they attended me just to hear that my room was not yet ready. To get clean towels you basically have to beg the front desk agents. Check out was a real nightmare. Waiting line to check out was terrible.
Stayed 1 night in Sep 2023

6/10 Okay

Mereline

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We didn't like the reception/ frontdesk. We did not received our room on time. We suppose to check in by 4pm but we came by4:30pm and received our room by 5:50 pm. Take to long to che k in and also check out. They had Lso overcharged us on taxes but because we notice we claim them and they give us a credit. But I have to say the place is very beautiful. Only a bad service from the frontdesk.
Stayed 1 night in Sep 2023

4/10 Poor

Adi

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not worth the price
Too expensive for what you get. No hot water or water at all at the shower or toilets. The cabin shape is not meeting the price they charging. The customer service is horrible don’t expect to any attention or professionalism from the staff. The food is horrible need to bring food with you or drive 15 min to the city to find something to eat The only thing it’s nice it’s the pools and the nature around. Not worth the price.
Stayed 1 night in Sep 2023

10/10 Excellent

RICARDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to enjoy the life.
Stayed 1 night in Aug 2023

10/10 Excellent

Sunkyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

juan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Terrible hotel. Service is horrible. Never going back
Stayed 1 night in Jul 2023

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023

4/10 Poor

Manuela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The streets leading to the hotel are in very bad shape.Room full of spiders. not one vegan option and they don’t even make the effort to accommodate you, had to leave the premises in order to eat. They sell the hotel as tranquil and relaxing; it is everything but that, the pools are open 24 hours and guests take speakers with them and don’t let you sleep. Very displeased with my stay.
Stayed 2 nights in Jul 2023

6/10 Okay

Edward and Brady

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property overall is quite lovely. I would say they fail, mainly in communication and customer service.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ronald

Stayed 1 night in Jul 2023

2/10 Terrible

Cindy

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The property is very nice. However, the staff is not very attentive or informative at all. We had three rooms and they all had and were missing different things. We were provided with two towels for each room and we had 4 people staying in each room. The safe deposit boxes didn’t work, we asked for someone to take a look and no one did. Two of the rooms didn’t have hot water, we asked for someone to take a look and no one did. We also asked for two blankets since it was cold and they were not provided. The property is big and is lacking signs. If you don’t care for the service then this is a great place to stay and only care for the looks then this is a great place for you. If you care for good service, then go somewhere else. Won’t be coming back to this place.
Stayed 1 night in Jul 2023

10/10 Excellent

Luz

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Ana

Travelled with family
Stayed 1 night in Jul 2023

10/10 Excellent

JOSE

Stayed 1 night in Jul 2023

8/10 Good

Solangie, Orlando

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, service and cleanliness. The restaurant was slightly overpriced but overall a great experience. The staff was super friendly and helpful. Definitely recommended

10/10 Excellent

ELDA, MAYWDOO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful hotel. The staff is nice but I think they are under staffing. We had to wait 2 hours for someone to turn the fireplace in a cold and rainy day. Also the day of checking out I was charged for consumption I didn’t do. It was taxes but they were wrong coded. Which was so confuse.
Stayed 3 nights in May 2023

4/10 Poor

john

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

Sonia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great, facilities were very pretty. However I was charged for beers that had been paid by my cousin. Please upon checkin out ensure you ask for a receipt. They didn’t provide one, I guess because I was a tourist.
Stayed 2 nights in Apr 2023

4/10 Poor

Bettina

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel may have been nice at some point, but it no longer is. We had booked 3 rooms and arrived at 6pm, only to find that they were not ready, and by the time we were allowed in, one room had not been cleaned at all. The rooms were barely furnished. The only good thing about the room was the hot shower. The food was terrible, they tried to overcharge us for 3 bottles of wine instead of 2 glasses of wine, which we ordered. The wine glasses were only half filled. To get to the hotel you have to navigate a giant recycling facility. We will not come back to this place for sure.

4/10 Poor

Clara, Homewood

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude front desk person.
Stayed 1 night in Mar 2023

2/10 Terrible

Jaime

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Jorge

Stayed 1 night in Mar 2023

4/10 Poor

Hani

Travelled with family
Disliked: Amenities
loved the vegetation and outdoor grounds. did not like the inside care or up keep of the building/facility. very poorly maintained. it couldve easily been a 4 to 5 star. but food and conditions renderers it a solid 2.. in addition, the area coming to the facility is horrible as you pass through some rough heavy industrial plants and trucking area.... bad road and poorly cared for.
Stayed 1 night in Mar 2023

6/10 Okay

Hani

Travelled with family
Disliked: Cleanliness, property conditions & facilities
So far a total disappointment. Way below expectations
Stayed 1 night in Mar 2023

8/10 Good

Ligia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice hotel. Loved the feeling of being surrounded by nature
Stayed 2 nights in Feb 2023

6/10 Okay

Ali

Stayed 2 nights in Feb 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming place
Place is very charming. Hotel provided advanced checking upon our arrival. Things to think about: there is service around spring water pools, would be very nice if time on time someone pass by to check guests needs. Gym treadmills did not work.
Stayed 1 night in Feb 2023

10/10 Excellent

Delcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Rene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2023

8/10 Good

Jairo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, excellent customer service.
Stayed 1 night in Jan 2023

6/10 Okay

Mauro

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Great: location, amenities Good: food, restaurant staff Bad: lobby staff, cleaning staff, very outdated rooms on some areas, lack of consistency with services like use of towels for wet areas, fixing rooms until late hours, knocking the door because there are signs to hang on door, there are no phones in rooms to request services, safety box did not work and was not fixed.
Stayed 5 nights in Jan 2023

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El cuarto un poco frío. En la noche los meseros estuvieron muy ocupados y de demoraron en traer un jugo que pedí Las termales excelentes

6/10 Okay

luz

Liked: Amenities

10/10 Excellent

Jorge, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent to stay and get in touch with nature. Outstanding service from Fabio (room service), Sebastian who assisted us with lighting up the fire and bringing our bags to the parking lot after we checked out. Overall an amazing experience.
Stayed 1 night in Jan 2023