6/10 Okay
Martin
Travelled with partner
12 Apr 2024
We loved all the pools and their surroundings. The areas around them were clean, provided sufficient chairs and tables to accommodate the number of people each pool can receive.
The entire site with the pools, cabanas, main complex and the newer buildings is exquisite.
Our ´Luxury’ room was a disappointment. The Block C where it was located is obviously not complete; the hallways dirty, the room was new but lacked furniture. The bathroom is poorly designed, with light switches located behind the door, room to hang only 1 towel (for a place where people spend a good portion of their time in or around water!) our toilet seat was loose and on the first morning the toilet paper holder came off the wall. We wrote to reception about it but got nothing fixed after 3 nights there. No tissues provided and no face clothes provided. We had to chase people to get fresh towels or hand in the wet ones from the pools.
There is framework for other conveniences in the room, like for a small fridge, but there was none. The closet only had 2 hangers. No iron nor ironing board. The soundproofing of the room is overrated.
On the 2 morning of our stay, at 8:30 am the breakfast buffet had empty pans for scrambled eggs, empanadas and we were told there was no more although breakfast was on until 10am.
Generally the food in the restaurant was average at best. The service was good however, except for one overzealous server on our first night. Greeting at reception was luke warm at best and insu
Martin
Stayed 3 nights in Apr 2024