Everything about room was uncomfortable, and staff were unpleasant.
Room looked clean when viewed from afar but up close, there were areas of unvacuumed carpet under desks and around the air conditioning. It was so bad that i found other guests' hair ties there. Internet also didn't work for our room. I also tried to contact the hotel prior to check in through phone and expedia messaging to arrange a late check in, however i was rudely ignored via email, and over the phone they asked me to send an email which i already did. So in the end, i didn't get a late check in and had to rearrange the plans for the day (including changing shinkansen tickets) just to check in early. Not pleased at all.