Breakfast served, beach views

Reviews of Metro Mirage Hotel Newport

4 out of 5
Metro Mirage Hotel Newport
2 Queens Parade West, Newport, NSW

Reviews

7.6

Good

Rating 10 - Excellent. 186 out of 659 reviews" "
Rating 8 - Good. 249 out of 659 reviews" "
Rating 6 - Okay. 127 out of 659 reviews" "
Rating 4 - Poor. 64 out of 659 reviews" "
Rating 2 - Terrible. 33 out of 659 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location makes up for the slightly tired nature of this property. The staff were great and it was so convenient to a great area to explore.
Stayed 2 nights in Feb 2024

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was quite old and looked aged. Conveniently right opposite The Newport pub. Parking on the property, if you have a smaller type car, is fine but for anything bigger you’ll be parking on the street
Stayed 1 night in Jan 2024

6/10 Okay

Nharyan

Liked: Cleanliness, staff & service
The parking was a bit painful and the building feels very worn and in need of renovations.
Stayed 1 night in Jan 2024

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay. Helpful staff, room and facilities are serviceable, great location.
Stayed 2 nights in Dec 2023

8/10 Good

Kay

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our 2 night stay was quite good however property has Hugh potential for update and is really needed .. it was a very convenient location for us.. on site parking was very difficult with tight spots.. staff were extremely accommodating and very helpful. Price was great for our lovely view although a balcony would have been fabulous
Stayed 2 nights in Dec 2023

4/10 Poor

Bernadette

Disliked: Staff & service, property conditions & facilities
This hotel is very tired and nothing like the photos. First night I was kept awake with doors banging and people talking. We booked 3 rooms, the room on level 1 ( they had a baby ) outside their room was a common area and after they came home from the pub, stopped outside near the pool and smoked and were very loud. Booked for 3 nights didn’t bother with the 3rd. Very disappointed.
Stayed 3 nights in Dec 2023

6/10 Okay

Bruce

Stayed 1 night in Nov 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Sally

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Limited customer parking available. No dead lock on hotel room door. Bathroom exhaust fan was excessively loud and shower was mouldly. The rest of the room was nice.
Stayed 1 night in Oct 2023
Response from Chris Hooper GM on 29 Oct 2023
Hi SallyMany thanks for your feedback,Your feedback has been shared with our housekeeping contractors and maintenance teams. We hope to see you again on your next trip to the northern beaches.Kind Regards

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place to stay. Nice view of the water
Stayed 1 night in Oct 2023

6/10 Okay

Dawn

Travelled with partner
Liked: Cleanliness, staff & service
Stayed at the Mirage for a staycation up on the Northern Beaches. Yes the property is tired and really there aren’t any facilities you’re going to use except your room, but that’s what you get for the price. It’s priced appropriately, and well located for everything Newport, Avalon and the northern beaches offers, and right opposite the Newport Arms and Bert’s (the new fine diner within it). The staff couldn’t be friendlier and more accomodating too. Is it fancy? No. Is it priced accordingly? Yes. Just don’t expect more than a bed for the night in a great spot. And take your ear plugs, rooms are a bit noisy.
Stayed 2 nights in Sep 2023

2/10 Terrible

Jose

Business traveller, Travelled with partner
Disliked: Amenities
We checked out after 30 mins the bed was so hard you couldn’t even sleep in it it was bad enough just sitting on it. Badly needed updating and cleaning!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Toshiyuki

Stayed 1 night in Sep 2023

8/10 Good

Tony, Fingal Head

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were very professional. They were each exceptional. The room was comfortable but there is mold on the ceiling above the entrance and above frig cabinet. The parking garage is a nightmare.
Stayed 1 night in Aug 2023

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Mary jane

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, needs updating
Stayed 1 night in Aug 2023

6/10 Okay

Melinda

Business traveller
Liked: Staff & service
Service was friendly. Rooms need a revamp, but were clean. WiFi was excellent.
Stayed 4 nights in Jul 2023

4/10 Poor

Sandra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was what we call down the dungeon No sun. Horrible view
Stayed 2 nights in Jun 2023

6/10 Okay

John

Stayed 1 night in Jun 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

verna

Disliked: Property conditions & facilities
limited guest parking
Stayed 2 nights in May 2023

10/10 Excellent

Diana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location
Stayed 1 night in May 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Maria Luisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Ian vander

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Laura

Travelled with family and small children
Location itself was beautiful. Buffet breakfast was one of the worst I had.
Stayed 2 nights in Apr 2023

8/10 Good

Buddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location suited our needs
Stayed 3 nights in Apr 2023

4/10 Poor

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelt very bad like a wet dog, the shower leaked
Stayed 1 night in Apr 2023

8/10 Good

tim

Travelled with group
Liked: Cleanliness
rooms were clean and tidy
Stayed 1 night in Mar 2023

2/10 Terrible

Eamonn

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a humming sound all night.I didnt have air conditioning on and I couldnt isolate it as something coming from outside.My conclusion is that it's in the building, walls.I was also awakened by the fridge humminig at 5am.This hotel is tired and needs a revamp. There was also a brown smear on the carpet at the end of the bed.
Stayed 1 night in Apr 2023

4/10 Poor

Chad

Travelled with family, Business traveller
Disliked: Cleanliness
The sheets were dirty
Stayed 1 night in Apr 2023

6/10 Okay

Michael

Travelled with partner
Disliked: Amenities, property conditions & facilities
TV was so old it only supports standard definition channels.
Stayed 1 night in Mar 2023
Response from Metro Mirage Hotel Newport on 4 Apr 2023
Dear Michael Thank you so much for taking your time to give us your honest feedback. we had a great time with you stay with us, we are sorry that you find our hotel not as good as your expectations.Please be advised that we will take your feedback importantly to improve ourselvesWe hope you will recommend to your friends and family. our perfect location with 5-10 mins walking Newport beach, and 2 mins to Palm Beach Motor Yachts. We are grateful to see your next visit. Metro Mirage Hotel Newport

8/10 Good

Philip

Travelled with partner
Liked: Staff & service
The room size and view was very good. Loved the layout. It would be fantastic if re decorated which I hope is in the pipeline. Likewise accessible food options would be nice but not a deterrent. Parking was very tight to get in and out of.. But we would like to stay again!
Stayed 2 nights in Mar 2023
Response from Metro Mirage Hotel Newport on 23 Mar 2023
Dear PhilipThank you so much for taking your time to give us your honest feedback. we had a great time with you stay with us, we are happy that you find our hotel as good as your expectations.Please be advised that we will take your feedback importantly.We hope you will recommend to your friends and family. our perfect location with 5-10 mins walking Newport beach, and 2 mins to Palm Beach Motor Yachts. We are grateful to see your next visit. Metro Mirage Hotel Newport

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find!
Always good! I have been here alone and with friends. Great location. Great amenities. Great value for money. Quiet. Comfortable. Clean. Seriously, what more do you need?
Stayed 1 night in Mar 2023
Response from Metro Mirage Hotel Newport on 23 Mar 2023
Dear Pam Thank you so much for taking your time to give us your honest feedback. we had a great time with you stay with us, we are happy that you find our hotel as good as your expectations.Please be advised that we will take your feedback importantly.We hope you will recommend to your friends and family. our perfect location with 5-10 mins walking Newport beach, and 2 mins to Palm Beach Motor Yachts. We are grateful to see your next visit. Metro Mirage Hotel Newport

4/10 Poor

Robyn

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Old and very in need of a refurbish
Stayed 1 night in Feb 2023
Response from Metro Mirage Hotel Newport on 2 Mar 2023
Dear RobynThank you so much for taking your time to give us your honest feedback. we had a great time with you stay with us, we are sorry that you find our hotel not as good as your expectations.Please be advised that we will take your feedback importantly to improve ourselvesWe hope you will recommend to your friends and family. our perfect location with 5-10 mins walking Newport beach, and 2 mins to Palm Beach Motor Yachts. We are grateful to see your next visit. Metro Mirage Hotel Newport

4/10 Poor

Sadie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dilapidated hotel. Room was in poor condition. Broken sink, furniture was chipped, or laminate was peeling. Public areas were in a poor state, and some areas unclean. Facilities not accessible.
Stayed 1 night in Feb 2023
Response from Metro Mirage Hotel Newport on 2 Mar 2023
Dear SadieThank you so much for taking your time to give us your honest feedback. we had a great time with you stay with us, we are sorry that you find our hotel not as good as your expectations.Please be advised that we will take your feedback importantly to improve ourselvesWe hope you will recommend to your friends and family. our perfect location with 5-10 mins walking Newport beach, and 2 mins to Palm Beach Motor Yachts. We are grateful to see your next visit. Metro Mirage Hotel Newport

10/10 Excellent

Reg

Stayed 1 night in Feb 2023
Response from Metro Mirage Hotel Newport on 23 Mar 2023
Dear RegThank you so much for taking your time to give us your honest feedback. we had a great time with you stay with us, we are happy that you find our hotel as good as your expectations.Please be advised that we will take your feedback importantly.We hope you will recommend to your friends and family. our perfect location with 5-10 mins walking Newport beach, and 2 mins to Palm Beach Motor Yachts. We are grateful to see your next visit. Metro Mirage Hotel Newport

10/10 Excellent

david

Stayed 1 night in Jan 2023

8/10 Good

John

6/10 Okay

stuart, Tanilba Bay

Travelled with partner
Disliked: Property conditions & facilities
Old tired and needing updating.
Response from Metro Mirage Hotel Newport on 16 Jan 2023
Dear stuart Thank you so much for taking your time to give us your honest feedback. we had a great time with you stay with us, we are sorry that you find our hotel not as good as your expectations.Please be advised that we will take your feedback importantly to improve ourselvesWe hope you will recommend to your friends and family. our perfect location with 5-10 mins walking Newport beach, and 2 mins to Palm Beach Motor Yachts. We are grateful to see your next visit. Metro Mirage Hotel Newport

6/10 Okay

David

Liked: Cleanliness
Disliked: Property conditions & facilities
The $100 room deposit showed up as a cash withdrawal on the credit card with no reference to hotel Parking spaces between concrete bays and columns a hazard to bigger cars No breakfast served
Response from Metro Mirage Hotel Newport on 28 Dec 2022
Dear DavidThank you so much for taking your time to give us your honest feedback. we had a great time with you stay with us, we are sorry that you find our hotel not as good as your expectations.Please be advised that we will take your feedback importantly to improve ourselvesFor the 100 Room deposit, please confirmed with your bank ensure is only pending, and it will release.Do let us know if you need any information for the transaction. We hope you will recommend to your friends and family. our perfect location with 5-10 mins walking Newport beach, and 2 mins to Palm Beach Motor Yachts. We are grateful to see your next visit. Metro Mirage Hotel Newport

4/10 Poor

Vicky

Stayed 2 nights in Dec 2022
Response from Metro Mirage Hotel Newport on 21 Dec 2022
Dear Vicky Thank you so much for taking your time to give us your honest feedback.We had a great time with you stay with us, we are happy that you find our hotel not as good as your expectations. we hope you will recommend to your friends and family.Our perfect location with 5-10 mins walking Newport beach, and 2 mins to Palm Beach Motor Yachts.We are grateful to see your next visit.Metro Mirage Hotel Newport

6/10 Okay

Hayley

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff are kind and welcoming. The hotel it self is located in a beautiful spot. However, Air con didn’t work, rooms are dirty and need some love
Response from Metro Mirage Hotel Newport on 21 Dec 2022
Dear Hayley Thank you so much for taking your time to give us your honest feedback. We had a great time with you stay with us, we are sorry that you find our room not as good as your expectations. we hope you will recommend to your friends and family. Our perfect location with 5-10 mins walking Newport beach, and 2 mins to Palm Beach Motor Yachts. We are grateful to see your next visit. Metro Mirage Hotel Newport

6/10 Okay

Oona

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property is in dire need of revamping and TLC. It is jaded and from the 80’s in style. The location is superb. The hotel does not have a restaurant or offer any breakfast either, relying heavily on the coffee shop up the road; or the Newport hotel across the road. There is also someone/or something that sounds remarkably like a leaf blower the starts every morning at about eight to ensure you don’t sleep in. I did have a good time in the Northern Beaches but didn’t have it enriched by the hotel. A bed with a pillow was my deduction.
Response from Metro Mirage Hotel Newport on 21 Dec 2022
Dear Hayley Thank you so much for taking your time to give us your honest feedback. We had a great time with you stay with us, we are sorry that you find our hotel not as good as your expectations. Please be advised that we will take your feedback importantly to improve.We hope you will recommend to your friends and family. Our perfect location with 5-10 mins walking Newport beach, and 2 mins to Palm Beach Motor Yachts. We are grateful to see your next visit. Metro Mirage Hotel Newport

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property in a state of repair. Room air con didnt work properly and was hot and stuff. Mould on skirting board and room cleaning not great. Was staying for one night only so we got out as soon as we could..
Stayed 1 night in Dec 2022
Response from Metro Mirage Hotel Newport on 21 Dec 2022
Dear DavidThank you so much for taking your time to give us your honest feedback. We had a great time with you stay with us, we are sorry that you find our hotel not as good as your expectations. Please be advised that we will take your feedback importantly to improve.We hope you will recommend to your friends and family. Our perfect location with 5-10 mins walking Newport beach, and 2 mins to Palm Beach Motor Yachts. We are grateful to see your next visit. Metro Mirage Hotel Newport

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night in Northern Beaches
Nice hotel in great location. Everything we expected.
Stayed 1 night in Dec 2022
Response from Metro Team on 14 Dec 2022
Dear Mike,We are delighted to hear that you LOVED your stay at the Newport Mirage. We were thrilled to read you enjoyed the beautiful location of our Pittwater residence, and were impressed with the standard of service provided by our team. We will be sure to share your positive comments with them.

8/10 Good

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room and comfy bed. Nice surprise to get a view of the harbour.
Response from Metro Newport hotel on 14 Dec 2022
Dear Roberto,We are delighted to hear that you LOVED your stay at the Newport Mirage. We were thrilled to read you enjoyed the beautiful location of our Pittwater residence, and were impressed with the standard of service provided by our team. We will be sure to share your positive comments with them.