The car park spaces are small and narrow with limited numbers onsite, the hotel telling us on arrival carparking would be two blocks away. There was no mention of this in the online advertisement. Additionally, our room (and the entire floor) suffered from wind tunnel noise - with the advice to place a ‘snake’ at the base of the door to stop it. A good night sleep was definitely not assured. Additionally, the rooms were somewhat ‘tired’.
We decided not to check in and attempted to cancel our two-day booking upon arrival, with the first day being problematic for Wotif due to its cancellation policy. I pointed out that the hotel was not as advertised online. While it is centrally located, and the price was competitive for its description with parking included, needing to park offsite should have been clearly mentioned as we did not want to walk two blocks to the car. Additionally, with the wind noise, the hotel did not deserve a 4-star rating. Had it been rated 3 or 3.5 stars, we would have been alerted prior to booking that it was probably not in the category we expected and saved everyone the trouble and not booked. We are still not sure if we will be the first day fully refunded. The staff themselves are friendly - Wotif needs to ensure that ratings match the hotels.