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Reviews of The Lawn Guest House

3.5 out of 5
The Lawn Guest House
30 Massetts Road, Horley, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 305 out of 557 reviews" "
Rating 8 - Good. 165 out of 557 reviews" "
Rating 6 - Okay. 48 out of 557 reviews" "
Rating 4 - Poor. 24 out of 557 reviews" "
Rating 2 - Terrible. 15 out of 557 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shanel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve never stayed in a hotel like this before and I loved how personalized and convenient it was! The host was very lovely and made sure I had everything I needed. Quick walking distance to the towns center and places to eat. With shuttle and breakfast service. The Lawn Guest House had everything I needed for my one night stay and I felt so welcome and comfortable here!
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated Victorian Mansion.
Stayed 1 night in Apr 2024

10/10 Excellent

Rimsa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely service and room. The whole party felt looked after and appreciated the thoughtfulness of the host.
Stayed 1 night in Apr 2024

10/10 Excellent

Emma

Liked: Staff & service
We stayed here during an overnight layover in London. Quasim was very helpful when it came to organizing a late check in, an early check out, and a taxi to the airport. We enjoyed the village of Horley and even made it out for a pint! We would stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Les

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I was looking for. Thank you.
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was charming and the amenities are modern.. one feel safe and comfortable. I will certainly stay and recommend this place. The Host was very helpful, and sensitive to the needs of its guests.
Stayed 1 night in Mar 2024

10/10 Excellent

Clare

Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The owner was extremely helpful and pleasant. We were able to arrive after midnight from Gatwick airport with a prearranged access system. Our room was warm, clean and comfortable. Would definitely recommend and will definitely book again
Stayed 1 night in Jan 2024

10/10 Excellent

rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FANTASTIC GUEST HOUSE.
FANTASTIC . GREAT GUEST HOUSE CONVENIENT FOR THE AIRPORT . FRIENDLY AND CLEAN , PLENTLY OF PLACES TO EAT WITHIN 5-10 MINS WALK. LOVERLY BREAKFAST ROOM , TRANSPORT TO/ FROM AIRPORT CAN BE ARRANGED IF REQUIRED. ON SITE PARKING AT A COST CAN BE ARRANGED IF SPACE AVAILABLE.
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was made to feel welcome at the start and until we left. Great host and great place.
Stayed 1 night in Jan 2024

10/10 Excellent

Teslim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay
Very clean apartment. The guy i met was really cool, nice and helpful. He helped sort out airport logistics.
Stayed 3 nights in Jan 2024

10/10 Excellent

Avery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really nice place. The room was spacious, and everything looked very nice. The host was able to book us a taxi to the airport for a decent price (cash only). The journey to the airport was very brief. The strange thing about it was that the shower had no door separating it from the bedroom, which is a bit strange for a room with two twin beds. Fine for a couple, but a bit awkward in other situations. Otherwise, it was a very pleasant place to stay near the airport!
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Would not stay here again
Good location, adequate sized room for family of 4. Good bathroom. Polite and helpful owner. Tight parking. Incredibly hot rooms with no ventilation. Despite it being a frosty December night, we had to have a fan on all night, heating turned to '0' and window open about 3" (the most it would open) but were still uncomfortable. Wafer thin walls allowed every exaggerated word of insane woman in next room's repeated phone calls to be heard until gone 3am. Worse nights sleep ever!
Stayed 1 night in Dec 2023

8/10 Good

Kristin

Liked: Cleanliness, property conditions & facilities, room comfort
Airport convenience
The proprietor was not present when we arrived, but was able to buzz us in remotely. The room was very attractive and comfortable, but the heat did not come on in the house until several hours after we arrived. Breakfast was basic and vegetarian. The location was excellent for walking to a wide variety of appealing restaurants for dinner.
Stayed 1 night in Nov 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager, Quasim, picked me up from the airport very quickly, and provided an excellent itinerary and directions, allowing me to see many attractions in nearby London in the very short time I had. He even drove me to the train station, and helped me purchase a travel pass, so that I could catch the train on time.
Stayed 1 night in Nov 2023

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very close to Gatwick airport and in quiet road. We were given a warm welcome by Quasim. Room was very clean and adequate for an overnight stay. Parking excellent. What I didn't like was that a wet towel had been left on back of entry door, probably missed by housekeeping. The room also smelled of stale smoke. I understand this is illegal in hotels and guest houses so perhaps there is something else that smells similar? I would stay again although perhaps not in room 6 due to the smell.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room in a good location. 5 minute walk to Horley High Street. Room, and the entire facility, was spotlessly clean and nicely decorated. Check-in and reception was fast and staff was friendly and helpful. We will be back next time we fly in or out of LGW.
Stayed 1 night in Nov 2023

8/10 Good

William, EDMONTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good property to stay at for the night while waiting for your flight. Close to the shops and services in Horley.
Stayed 1 night in Oct 2023

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, accommodating host. Good breakfasts.
Stayed 3 nights in Oct 2023

10/10 Excellent

Merle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming guest house
Convenient for Gatwick, clean and spacious with lovely decor. Host very welcoming, very charming building easy to get to from Horley station with local shops 5 mins away
Stayed 2 nights in Oct 2023

6/10 Okay

xuehua

Travelled with family
Disliked: Amenities
Average
Stayed 1 night in Oct 2023

10/10 Excellent

Roni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
The property was good. Location was great. Very close to many dining options as well as the train station. Gods value for the money.
Stayed 2 nights in Oct 2023

8/10 Good

Douglas

Stayed 1 night in Oct 2023

10/10 Excellent

Jeremy

Stayed 1 night in Aug 2023

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Lovely stay, all you need before your fligt.
Stayed 1 night in Oct 2023

10/10 Excellent

Wai'oli

Stayed 1 night in Sep 2023

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely spot to spend the night between flights from Gatwick airport. Quasim is an amazing host and the place was clean and within a 5-minute walk to restaurants. The transportation service to and from the airport was a bonus. We only had carry-on luggage so taking it up and down the stairs was no problem, as there is no lift. Would definitely stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Great !!
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Stayed 1 night in Oct 2023

10/10 Excellent

candice, san francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to airport.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful guest house conveniently located to rail station and Gatwick. Lots of restaurants in walking distance too. Staff and service great. Would recommend this property.
Stayed 1 night in Sep 2023

6/10 Okay

Ronald

Travelled with partner
The owner was friendly and outgoing however there was a musty smell in the bedrooms that didn’t go away with windows open. The rooms could have been cleaner as evidenced by the failure to remove dirty coffee cups from our room. There were lights bulbs burnt out in our room which the owner didn’t look after even after being told and it was annoying to have to reach up and reset the breaker when the bathroom lights were turned on. Even after these issues, we still had a good stay.
Stayed 4 nights in Sep 2023

8/10 Good

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay near Gatwick
Personable and hospitable service from our host. For £15, he collected us from Gatwick South to his Guesthouse in a lovely Mercedes MPV and shared local information on the way, including getting iff ar Horley would have saved us the taxi fare. That's a great host, when it's not all about what he can charge. Room was lovely and had a comfortable sleep, especially as they had provided a large fan, which was very much needed. Would stay again.
Stayed 1 night in Sep 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here the night before we flew out of Gatwick. Great customer service. Lots of things to walk to for dinner.
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room here last minute due to our flight being cancelled last minute. Quasim welcomed us and was very hospitable. Nothing was too much trouble. Highly recommend
Stayed 1 night in Sep 2023

8/10 Good

Bonnie

Stayed 1 night in Sep 2023

2/10 Terrible

Atal

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No AC( my bad for not catching) Room was Very dirty. left over a bottle of liquor left on shelf. Dusty candy and sugar packets on the floor under a chair, carpet, old and dirty. Took the cover off at the duvet, it was too hot, the duvet was covered in yellow stains, disgusting.
Stayed 1 night in Sep 2023

10/10 Excellent

Karan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really happy with the Lawn guest house. Room was very nice, people that run it were really helpful and it is walking distance to have a local Meal. Parking is secure on site which was an added benefit to me. I would Highly recommend to others
Stayed 1 night in Sep 2023

8/10 Good

veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet area. Nicely furnished rooms and areas. Breakfast fell down a bit. Comfy beds
Stayed 1 night in Sep 2023

10/10 Excellent

Victoria

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Timothy

Stayed 1 night in Aug 2023

10/10 Excellent

Ayisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

David

Stayed 1 night in Aug 2023

10/10 Excellent

richard, Leeds

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent guest house bear Gatwick and 7 minutes walk from Horley Station
Stayed 1 night in Aug 2023

4/10 Poor

Andrea

Travelled with family
Disliked: Amenities
No help with luggage, no lifts, struggled with all our bags, upstairs then down some stairs. Room wasnt updated except the bathroom. Stain on the bedding, 3 people 2 bath towels, hanger for clothes right over where kettle is. Cabinets are dated. Upstairs was very loud, walking. Saturday our taxi was taken by someone, we were struggling with our bags again. I was informed we were late. Not very pleasantly. Taxi was cash only and £15, she dropped us about 10 min walk away from the doors. Not very helpful knowing the amount of bags and my mother in law had a walking stick. All in all i wouldnt stay there again. All the places ive stayed this has got to be the worst for us.
Stayed 1 night in Aug 2023
Response from Quasim on 20 Aug 2023
Dear Andrea, I am sorry I was unable to help with your luggage owing to a wrist injury which is due to carrying luggage for the past 15 years. I cannot risk damaging my wrist any longer. You was most welcome to leave your luggage with me downstairs and I would have looked after it for you. I am sorry due to this that you did not enjoy your stay with us.Best wishesQuasim

10/10 Excellent

Leah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe, convenient and close proximity to food places and a great overnight stay with flexible check in and check out times to go to the airport which was also closeby.
Stayed 1 night in Aug 2023

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfy guest house lovely close to Gatwick
Really lovely guest house. Easy to find, and parking, lovely welcome and room was comfortable, clean and space for luggage. Very close 5 min drive to Gatwick
Stayed 1 night in Aug 2023

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023