Overall a decent hotel, recently renovated. Property was neat and Staff was helpful. However, some incorrect information on Expedia as hotel does not have wifi in the rooms (only available in lobby). Additionally, no central heating in the rooms which means you have to use traditional room heater (though it's convenient).
Warm water provided through boiler and hence not available 24 hours. Hotel is 5 mins walk from the dal gate but the stretch gets dark post 7 pm in winters and you wouldn't feel comfortable stepping out post that.
Everything was excellent except we were getting no messages from people who telephoned and left messages. Also the staff's telephone manners was bad, they were not nice to people calling in to the hotel to talk to us, many from overseas countries. The staff, we were told, were rude and could not speak proper English, the lined were cut off in the middle of conversations. They donot (it seems) have a telephone operator and we cannot figure out who answers the phone calls.
The staff in person was excellent, and helpful.
Highly disgusting experience, though claimed to be three star facility but it was miles away from any star rating .No Concept of buffet breakfast and Dinner.Hot water availability only for a limited period in the morning and that too on first come first basis.
The Location of the resort is terrible,located at the back yard of a house Boat.Access to main land is only thru shikara .No Mobile Network and Net connectivity.Once in the resort you are cut off from the world.No concept of hospitality or courtesy to the guest.
I spoiled my holiday,wasted lot of money and came back as a disappointed person.
Other guest with whom we interacted had similar experience.I will suggest expedia to remove this resort from your site so that people do not get trapped.
*For these packages, package savings is at least equal to the cost of the flight or hotel if booked separately. Note: For packages including flights, you will be charged by the airline for the flight, but your savings on the package will equal the cost of the flight.