Exterior

Reviews of Hotel De Anza, a Destination by Hyatt Hotel

4 out of 5
Hotel De Anza, a Destination by Hyatt Hotel
233 W Santa Clara St, San Jose, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 503 out of 1007 reviews" "
Rating 8 - Good. 265 out of 1007 reviews" "
Rating 6 - Okay. 115 out of 1007 reviews" "
Rating 4 - Poor. 71 out of 1007 reviews" "
Rating 2 - Terrible. 53 out of 1007 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Esteffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay

6/10 Okay

Brian

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was loud protesting for hours on the street. Employees there aren’t happy about pay. The rooms smelled heavily of carpet cleaning chemicals, gave me a headache. Had to open the window. Bed is comfortable. The concierge parking was great. Small coffee shop has iced coffee on the menu, but said they didn’t have ice…even though there’s ice on every floor. Service was good- they gave us another room, but it smelled heavily of chemicals too. They tried their best, but the hotel needs updating.
Stayed 1 night in Mar 2024

8/10 Good

Matthew

Stayed 2 nights in Feb 2024

10/10 Excellent

Rigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly and welcoming, 5 stars!
Stayed 1 night in Mar 2024

10/10 Excellent

Cyrra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historic hotel in a nice part of San Jose. We enjoyed restaurants and entertainment, walking distance to the sharks game. Staff was very friendly and room is very comfortable.
Stayed 1 night in Feb 2024

4/10 Poor

Tom

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Didn’t have power, smelled like weed. Horrible bed.
Stayed 1 night in Feb 2024

10/10 Excellent

Mariela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, room was clean and comfortable. Great location.
Stayed 1 night in Feb 2024

8/10 Good

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, downtown San Jose has turned into a dump site
Stayed 1 night in Feb 2024

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Navid

Stayed 1 night in Feb 2024

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night to attend a Sharks game. Was perfect location to easily walk to and back, they provided ear plugs which made me nervous but definitely not needed. Very cute and charming place to stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nicely updated. Limited choices for breakfast.
Stayed 1 night in Jan 2024

2/10 Terrible

Tari

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a paraplegic and they would not allow my party to check in. They profiled the guests that were approved to stay there. They took our payment for the room and refused to let us check in and refuse to refund a room that we were not allowed to check in to.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Jennifer

Stayed 1 night in Jan 2024

8/10 Good

Daniel, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained. The staff were friendly and helpful. We had a nice view of the city lights from our room.There are several dining options within reasonable walking distance. Otherall the hotel was very nice with a bit of an old world classic theme. Our only disappointment was that the Jazz Bar/lounge is no longer in operation. This was one of the main reasons for picking this hotel. The web site was inconsistent concerning the Jazz Bar status and we thought it was in operation ... until we arrived and were informed by the staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Bryan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, would have given a 4.5/5 only because I could hear everything outside and a good amount from other rooms and outside my room. Staff does provide earplugs for sleep as they are located in a busier downtown area but it was worth a mention. Would stay again in the future but may elect a different hotel if my stay was longer than 2 nights.
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin, Antioch

Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Stayed 1 night in Dec 2023

10/10 Excellent

Vanilla

Stayed 1 night in Dec 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sara

Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ingridt

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great customer service
Stayed 1 night in Dec 2023

6/10 Okay

Drew

Travelled with group
Liked: Cleanliness, amenities
I’m a sports fan. I was there for a sporting event. I can’t believe, with all of the channels they had available on TV, no ESPN. Might not be a biggie to some, but was annoying to me.

6/10 Okay

Heather

disappointing.
Unfortunatly the reason we were going was a concert that got cancelled. The hotel would not refund the night nor would they change the night to a new night so we had to go or lose the money. We were excited because we researched and there was a jazz lounge on site that we wanted to check out. - However, there was not a resturaunt on site like we expected. Also there is a surprie $47 valet fee if you want to park your car and another $15 "resort" fee you pay for zero resort ameneties....
Stayed 1 night in Dec 2023

4/10 Poor

john

Liked: Cleanliness
Stayed 1 night in Nov 2023

6/10 Okay

Valerie

Stayed 1 night in Nov 2023

8/10 Good

Ronald

Stayed 2 nights in Nov 2023

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Elton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They allowed me to check in early. Staff was very friendly & helpful. I would absolutely recommend this motel.
Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Quit and easy going staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Jose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Manuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Okay for me not sure if I would stay again.
Disappointed again because restaurant and bar closed, no coffee and the coffee maker in the room was defective and didn’t work well. Bed was very comfortable but had a hard time controlling the AC for some reason. Parking was available but you had to pay using a meter or valet which cost $41.00 dollars. Would be nice if they included that somewhere. But the service clerks were nice and polite and professional.
Stayed 1 night in Nov 2023

10/10 Excellent

Fabiola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a very convenient location. Highly recommend!

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Matt

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff couldn’t have been friendlier. Easy check-in process. Clean room.
Stayed 1 night in Nov 2023

10/10 Excellent

Denice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was in town for 24 hours for a concert. The location was very convenient many food options around. Staff was friendly and welcoming.
Stayed 1 night in Oct 2023

6/10 Okay

Ken

Liked: Staff & service
Decline
The DeAnza mirrors the slide of downtown San Jose. Once billed as an “iconic boutique experience” this property is a shell of its former self. Staffing and services have been slashed. There is no restaurant or any form of food service. The once-promoted historic jazz bar had no jazz, and was totally shuttered on a Saturday night. The remaining staff are doing their best and are pleasant.
Stayed 2 nights in Oct 2023

6/10 Okay

Crystal

Stayed 1 night in Oct 2023

2/10 Terrible

Munir

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience
Very noisy. Not so clean. Coffee maker in the room doesn't work. No onsite coffee service
Stayed 7 nights in Oct 2023

10/10 Excellent

Timothy

Stayed 1 night in Oct 2023

6/10 Okay

Georgia

Travelled with partner
Nice enough. Really really close to the downtown night life. Was hard to find parking when calling the front desk for recommendations. I don’t feel I should of had push for an address for the closest 24h parking garage. It would’ve been better service after a really stressful day of driving and arriving late at night.
Stayed 2 nights in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023