Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi

Reviews of Extended Stay America Suites San Diego Fashion Valley

2.5 out of 5
Extended Stay America Suites San Diego Fashion Valley
7444 Mission Valley Rd, San Diego, CA

Reviews

6.0
Rating 10 - Excellent. 157 out of 859 reviews" "
Rating 8 - Good. 182 out of 859 reviews" "
Rating 6 - Okay. 154 out of 859 reviews" "
Rating 4 - Poor. 169 out of 859 reviews" "
Rating 2 - Terrible. 197 out of 859 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Feb 2024
Response from Hotel Management on 24 Mar 2024
Dear Michelle, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely,Hotel Management

10/10 Excellent

Argelia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024

8/10 Good

Suzi

Travelled with family
Liked: Staff & service
Disliked: Amenities
We arrived late in the evening, door was locked. One person on duty was tending to a room need. We waited about 10 minutes. There was no sign on the door. The phone outside didn't answer. They DID accommodate my request for a 1st floor room. "Continental Breakfast" was packaged granola bars and muffins. Don't need to visit this one again.
Stayed 1 night in Jan 2024
Response from Hotel Management on 2 Feb 2024
Dear Suzi, Thank you for choosing Extended Stay America for your recent stay. We apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management

8/10 Good

Brea

Liked: Cleanliness, staff & service, property conditions & facilities
It could be better but fair for you get what you pay for ?!!
Stayed 1 night in Jan 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Stayed 1 night in Dec 2023

4/10 Poor

Jill

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Water continually streamed from the tub faucet no matter what I tried to do to stop it. It was run down and the floors were dirty. Lots of smoke odor around even though there is a designated smoking area and it was really loud. The staff did not seem to care about the water running when I reported it. There was not an option to move to another room as SD was super busy with conventions.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 12 Dec 2023
Dear Jill, Please accept our apologies for not meeting your expectations regarding the condition of your suite. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We also apologize for disrupting your stay due to the lingering smell of smoke and the noise disturbance in the building. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We assure you that what you experienced is unacceptable by our standards, and we will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

10/10 Excellent

Melanie

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

ANDREW, LOS ANGELES

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Sunam

Stayed 1 night in Nov 2023

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Victoria

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The place has seen brighter days. It is adequate but barely. you have to now pay $5 per day for parking, must ask if you want shampoo (they will supply but not automatically) sheets in room stained and wrinkley - probably clean but it looks suspicious. Everything looks worn out and over used. high time for a renovation. also the "breakfast" is as cheap as humanly possible. cheap coffee, cheap creamer, cheap breakfast snacks. It was adequate for one night. I will pay up a few dollars more and go with a bigger hotel next time. They did have great AC though - chilly in the room. :-)
Stayed 1 night in Oct 2023
Response from Hotel Management on 23 Oct 2023
Dear Victoria, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t clean my room at all or pickup dirty towels& sheets
Stayed 4 nights in Oct 2023
Response from Hotel Management on 19 Oct 2023
Dear Donna, Thank you for your feedback regarding your recent stay. We apologize for any inconvenience you experienced during your stay. Please understand that our housekeeping services may differ from traditional hotels, as we aim to respect the privacy of our guests during extended stays. Our front desk can assist you if you ever need fresh towels or linens. We appreciate your feedback and will use it to improve our services. Thank you for choosing to stay with us, and we hope you'll consider returning for a more comfortable experience in the future.Sincerely,Hotel Management

2/10 Terrible

Donna

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The maintenance man never came toilet is stopped up sink was stopped up. I had to go buy the stuff to unstop the sink and the tub.but I’m stuck here now because I don’t feel like moving to a another location
Stayed 7 nights in Oct 2023
Response from Hotel Management on 16 Oct 2023
Dear Donna, We sincerely apologize for the inconvenience you experienced in your bathroom. Unfortunately, maintenance issues arise occasionally, and we are sorry for being unable to resolve this immediately. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. Please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you consider this an isolated incident and return for another visit.Sincerely,Hotel Management

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2023

6/10 Okay

Chen

Liked: Amenities
cant find front desk for a very long time. The room door is slightly stuck. cleanliness ok.
Stayed 1 night in Sep 2023
Response from Hotel Management on 7 Oct 2023
Dear Chen, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration caused by the absence of our front desk staff team. Such an instance is unacceptable by our standards, and we have shared your feedback with our team and have taken measures to ensure this does not happen again. We also apologize for the inconvenience caused by the stuck room door, and we'll address this concern with our maintenance team to ensure it's resolved promptly. We're glad you found the cleanliness satisfactory and appreciate your feedback. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

8/10 Good

Stella

Travelled with family
Liked: Staff & service, room comfort
Decent stay
Customer service was great, very friendly helpful staff. There was a roach in the kitchen climbing in microwave. I stayed in second floor it was pretty quiet.
Roach in kitchen
Stayed 1 night in Sep 2023
Response from Hotel Management on 5 Oct 2023
Dear Stella, Thank you for staying at Extended Stay America and posting such a generous review. It is always a pleasure to have our devoted associates recognized, and we are pleased that you had a pleasant stay. We are grateful for each of your comments as we continually strive to improve our guest experience. We look forward to accommodating you again whenever your travels bring you to the city.Sincerely,Hotel Management

4/10 Poor

Leah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash under bed, cup of water full of cigarette butts in the corner near the window and a smell that an open window couldn’t fix. Poor location (though I knew booking an in land hotel would be cheaper) but damn this hotel was NOT worth $160 a night. Spend another $40 and stay somewhere clean and with staff that don’t look like they hate their life.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 27 Sept 2023
Dear Leah, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during your room preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Our front desk can help you with anything while with us. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

10/10 Excellent

Natalie

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Sep 2023
Response from Hotel Management on 12 Sept 2023
Dear Bernard, We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have another chance to provide you with the seamless stay you should always expect from us.Sincerely,Hotel Management

10/10 Excellent

Karthik

Liked: Cleanliness, staff & service, property conditions & facilities
The property was safe and front desk staff were very hospitable and treated us nicely. Overall we liked our stay at this place and we will return again in future. Thank you to all the staff .
Stayed 2 nights in Sep 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place for towels
It was a good stay at this place. The only thing I think would be nice is places to hang the towels in the bathroom, the only place was full of clean towels but no place to hang towels after use for the shower.
Stayed 2 nights in Aug 2023
Response from Hotel Management on 21 Aug 2023
Dear Kimberly, We appreciate you choosing Extended Stay America and are thrilled you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. However, we are sorry for the difficulties you had in the bathroom. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management

10/10 Excellent

Starlin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect easy and very clean
Stayed 1 night in Aug 2023

4/10 Poor

Carlos

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Jose Evaristo Flores

Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The amenities listed on the site were not in our room. I booked specifically because it was an air conditioned room which is was, however it did NOT cool the room at all. I had to buy fans at a nearby Costco. When I mentioned it to the front desk I was told they would make it right by discounting my stay which never happened. Lesson learned will not be booking at any Extended Stay in the future which is unfortunate because the location is so close to my family member which I visit quite often.
Stayed 2 nights in Aug 2023
Response from Hotel Management on 8 Aug 2023
Dear Guest, Thank you for your recent review of your stay at our hotel. We sincerely apologize for the inconvenience you experienced during your stay. We regret that the amenities didn't meet your expectations and the air conditioning didn't provide the desired comfort. Your feedback is invaluable, and we take it seriously. We are also sorry for the misunderstanding regarding the discount. We hope you reconsider and give us another chance to provide you with a comfortable and satisfactory experience in the future.Sincerely,Hotel Management

6/10 Okay

Michael, Greenfield

Travelled with family
Liked: Cleanliness, staff & service
It was located in a business area and was close to restaurants and shopping. It was centrally located and the Zoo, Baseball Park, Downtown, the beach were all within a 15 minute drive. The room was a little dated so that was why I gave it an average rating. The staff was friendly and helpful.
Stayed 4 nights in Jul 2023
Response from Hotel Management on 29 Jul 2023
Dear Michael, Thank you for being our guest. We are glad you had a pleasant time here and were pleased with our location close to the business area and shopping. However, we are sorry for the inconvenience caused in the room. We have noted your observation and shared it with appropriate individuals to update certain areas so that our future guests do not have the same issue. Our housekeeping and maintenance team is working to address the problems mentioned immediately. Please give us another opportunity to provide you with the hospitality for which we are known.Sincerely,Hotel Management

2/10 Terrible

Keith

Travelled with family
Disliked: Cleanliness, property conditions & facilities
TERRIBLE, Worst Extended Stay EVER. Took a trip from LA with my wife and identical twin brother to see Padres play for our 50th birthday. TERRIBLE CHOICE, picking this Dump. Nasty gnats and bugs flying all around the room, couldn't make love on my birthday night because sleeping in our clothes was the only way to catch a nap. I really want a REFUND. PAY THE GASLAMP PRICES, THIS Extended stay will disappoint if your standards are above a 4 on a scale where 10 is best.
Stayed 1 night in Jun 2023
Response from Hotel Management on 20 Jun 2023
Dear Keith, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement. Meanwhile, reach out to us at the hotel so we can review your charges and assist you further. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

2/10 Terrible

cirilo

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I don’t recommend it
Stayed 3 nights in Jun 2023
Response from Hotel Management on 14 Jun 2023
Dear cirilo, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

2/10 Terrible

Frank

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room door did not lock and the room smelled of old dirty carpet. Strange thing is the floor was vinyl 🤔. I was mov3d to another room with a door that locked, but smelled the same ans this time the tv did not work. 3rd room was a charm, same smell, but the door locked and the tv worked. Very run down and old rooms. Staff was very helpful and nice, but hotel definitely needs some upgrades. Not work the $$ I paid.
Stayed 1 night in Jun 2023
Response from Hotel Management on 14 Jun 2023
Dear Frank, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by switching rooms multiple times. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We appreciate your compliments to our team, and we are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

4/10 Poor

Kevin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I was truly displeased at the number of flys and gnats soaring around in the room. It was very annoying. I felt as if I was on an indoors version of Naked & Afraid suffering with insects flying in my face all night. I thought they could be coming in from the outside vent while the A/C was on; so I turned it off and dealt with the heat. It didn't help. I barely slept and couldn't wait to get out of the room the next day.
Stayed 1 night in Jun 2023
Response from Hotel Management on 6 Jun 2023
Dear Kevin, We apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. Please give us another chance and revisit for an outstanding experience.Sincerely,Hotel Management

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk staff - not helpful. Asked to locate a room. They just argued with me. The room was filthy. There was hair in the towels. The area was unsafe. No security. Lots of people on the street nearby. Did not feel safe at all. Requested nonsmoking room. The room smelled completely like smoke.
Stayed 1 night in Jun 2023
Response from Hotel Management on 6 Jun 2023
Dear Samantha, Thank you for being our guest. We are sorry for not meeting your expectations. Our housekeeping team works hard to keep the area clean and fresh, but they missed a few spots, which impacted your time with us. In response to your feedback, we will be working to address this in a better way for our future guests. Also, we regret the disappointment of not getting a smoke-free room. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management

8/10 Good

Brad

Sorry but not sorry
It’s an over priced location as far as conditions of the property but it is excellent for its physical location being centrally located and the customer service can go either way some staff are nice and polite and some are far from but what can you do
Stayed 1 night in May 2023
Response from Hotel Management on 30 May 2023
Dear Brad, Thank you for staying with us and posting your kind remarks about our hotel, Extended Stay America. It is wonderful that you enjoyed our outstanding service and convenient location and found us an excellent value. We are thrilled to share your feedback with our team, as they always love hearing feedback from our guests. We apologize that you feel overpriced for the value of our property and that some of the staff not meeting your expectation. It was a pleasure having you stay with us, and we hope you will choose us again as we continue to improve for a much better experience.!Sincerely,Hotel Management

4/10 Poor

Sylvia

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The remote did not work the toilet was dirty
Stayed 1 night in May 2023
Response from Hotel Management on 25 May 2023
Dear Sylvia, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that need attention. We apologize for the inconvenience caused; your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 Excellent

Kenny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay! Breakfast could better? Why not strike a deal with a local food truck vender to provide a Hot breakfast option?? Suggest this idea to Cooperate Management! I will be back---Thank you!
Stayed 3 nights in May 2023

2/10 Terrible

Cary

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Mattress and Noisy.
The mattress needed to be replaced about 10 years ago. It was soft, lumpy and I swear I could feel every spring. The hotel is close to a major road and the traffic noise is very noticeable.
Stayed 2 nights in May 2023
Response from Hotel Management on 16 May 2023
Dear Cary, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our apologies for your issues with the bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Also, we are sorry for the highway noise issues you experienced. Our front desk is always available to help make you as comfortable as possible by changing your room with less noise and improving the time. We hope you will allow us to serve you better in the future. Sincerely,Hotel Management

4/10 Poor

Heidi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Felt like a typical road-side motel. Very old and dated. Bathroom cabinet did not close. No elevator, which being on the 2nd floor, was not ideal. Mold in bathroom. Definitely could use updating. Only plus was the fridge.
Stayed 2 nights in Apr 2023
Response from Hotel Management on 25 Apr 2023
Dear Heidi, Thank you for reviewing your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we can improve and what you enjoyed about your time with us. It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again. Sincerely,Hotel Management

4/10 Poor

Florante

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Leftover in the fridge (fish n cheese) left by the previous guest not removed…have to ask the front desk for shampoo , soap and others
Stayed 2 nights in Apr 2023
Response from Hotel Management on 21 Apr 2023
Dear Florante, We apologize for the housekeeping issue you experienced in your suite. Our team must have overlooked this when making your room ready for occupancy. We also apologize for the lack of toiletries in the room and the inconvenience of going to the front desk for it. Your frustration is entirely understandable, and we assure you we will take adequate measures to correct this. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No bueno
The first room I was given had a broken door handle and it was extremely unsafe. I immediately went to the office to switch to a different room. The other room had a shower head that didn’t work and all the furnishings are in poor shape.
Stayed 1 night in Apr 2023
Response from Hotel Management on 8 Apr 2023
Dear Guest, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay and appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Thank you for bringing this to our attention. Although your experience is not typical, we have room to improve and you have our assurance that we will. Please give us a chance to make it up to you on a future visit.Sincerely,Hotel Management

4/10 Poor

Paresh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Martha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

6/10 Okay

Patricia

Stayed 1 night in Mar 2023

8/10 Good

elsie, Fresno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location safety and parking. We noticed the chair in the room was a little weathered. Our stay served it's purpose. A comfortable good night's sleep. Thank you.
Stayed 1 night in Mar 2023
Response from Hotel Management on 22 Mar 2023
Dear Elsie, Thank you for your pleasant feedback. It was a pleasure to read that our hotel served the purpose of your stay. Our team works hard to deliver seamless service and accommodations, and we are delighted to read about the enjoyable parts of your visit. We also appreciate you letting us know how we can improve as we continually strive to enhance our guest's satisfaction. We will review your comments with our team to address the lacking aspects of our suite. Thank you again for the helpful review. We hope to welcome you back soon for another exceptional experience.Sincerely,Hotel Management

4/10 Poor

Stephanie

Stayed 3 nights in Mar 2023

8/10 Good

Anudeep

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is nice, equipped with kitchen and ask them for vessels. We are traveling with aged people and asked for downstairs room and they said nothing available, we were sad because they can't take stairs and they don't have elevators. Breakfast options are standard, we are fine with that. Parking is not free, so make sure you have to pay 5$ per night.
Stayed 1 night in Mar 2023