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Reviews of Days Inn by Wyndham Suites San Antonio North/Stone Oak

2.5 out of 5
Days Inn by Wyndham Suites San Antonio North/Stone Oak
1505 Bexar Crossing Street, San Antonio, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 188 out of 379 reviews" "
Rating 8 - Good. 87 out of 379 reviews" "
Rating 6 - Okay. 50 out of 379 reviews" "
Rating 4 - Poor. 21 out of 379 reviews" "
Rating 2 - Terrible. 33 out of 379 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Steve

Disliked: Staff & service
Staff was very unfriendly
Stayed 2 nights in Jan 2024
Response from Manager on 28 Mar 2024
Hello Steve,We regret to hear about your experience and apologize for any inconvenience caused. Guest feedback is valuable to us, and we will address this matter with our team to ensure exceptional service in the future. We appreciate you sharing your thoughts with us.

2/10 Terrible

Doug

Disliked: Staff & service
I came in late. arrived 6am. They turned me away. I got upset and stood my ground. How could my nap and shower on my paid reservation be a big problem?
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Doug,We regret any inconvenience you experienced during your recent stay. Our check-in time is at [specific time], and we strive to accommodate all guests within these guidelines for the comfort of all visitors. Your feedback is important to us, and we recommend reaching out to our management team directly to address any concerns or feedback you may have from your stay.

10/10 Excellent

Daryl, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and affordable.
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Daryl,We are pleased to hear that you found our hotel to be clean and affordable. Your feedback is appreciated as we strive to provide a great experience for all our guests. Thank you for choosing to stay with us.

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Imelda,We're thrilled to hear you had a wonderful experience during your stay with us! We hope to welcome you back soon for another great visit!

6/10 Okay

Tim

Business traveller
Liked: Cleanliness, staff & service
I didnt get my deposit back? Not sure why?
Stayed 5 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Tim,We're sorry to hear about the issue. Please reach out to our management team for further assistance regarding your deposit refund. Thank you for sharing your feedback with us.

4/10 Poor

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Victoria, We value your experience and apologize for falling short of your expectations. Please feel free to contact us directly with any further details on your stay so we can address any concerns raised.

4/10 Poor

Marisol

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Marisol,We're sorry to hear that your experience didn't meet your expectations. Feel free to contact us directly to discuss any concerns you may have. We value your input to improve our services for future guests.

6/10 Okay

Samantha

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Samantha,We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Jose

Stayed 1 night in Feb 2024
Response from Manager on 16 Mar 2024
Hello Jose,We are thrilled to hear you had a wonderful stay with us! Your satisfaction is our priority, and we look forward to welcoming you back in the future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Karen,Thanks for rating us highly. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Shelly

Travelled with family
Newly remodeled rooms!
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Shelly,We're thrilled you enjoyed our newly remodeled rooms! Your feedback is valuable to us, and we hope to welcome you again in the future.

4/10 Poor

Adrian, McAllen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The shower and the sink water would not go down. The tube system is old. Whenever we would shower the water would go up to our ankles, it was utterly disgusting. The toilet seat was almost separated from the toilet so whenever we would sit down we would wiggle on the seat, very uncomfortable. A staff member tried to open our door in the middle of the night. It was only after he attempted opening the door without permission that he finally knocked. There was no sense of awareness or privacy. I had to come downstairs in the middle of the night to ask the front desk why in the world someone would try to open our door before knocking, knowing they were part of the staff, turns out it was a reception issue and they wanted to make sure we were the correct individuals in the room. Our experience was horrible and nerve wracking.
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar 2024
Hello Adrian, I apologize for any inconvenience you experienced during your stay. Our maintenance team regularly inspects and addresses any plumbing issues - your feedback will be reviewed for further improvements. Rest assured, your concerns regarding privacy will be shared with our front desk team for training purposes. Your feedback is invaluable to us for ensuring a better experience for all guests.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
There was only one chair in the room and could not have another one when asked, said it wasn't allowed.
Stayed 2 nights in Mar 2024
Response from Manager on 13 Mar 2024
Hello Mary, We regret to hear about your experience with the chair in your room. The hotel's policies ensure a comfortable guest experience. For any further assistance or feedback, please contact our management team directly.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The service was good. Only broken in room was closet doors which needed to be put together
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Mary,We appreciate your feedback on our service. In the future, please don't hesitate to reach out to management directly for any maintenance concerns. Thank you for choosing to stay with us, and we hope to welcome you back soon.

2/10 Terrible

Craig Allen

Travelled with family, Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
Would never book with this property again
Stayed 2 nights in Feb 2024
Response from Manager on 9 Mar 2024
Hello Craig Allen, We're sorry to hear about your experience and appreciate your feedback. Our team is constantly working to improve our services to better serve our guests. If you have any further concerns, please don't hesitate to reach out to our management team directly.

6/10 Okay

Lilie

Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Lilie, We appreciate you choosing our hotel for your stay. If you have any concerns or issues from your experience, please feel free to reach out to us directly so we can address them accordingly. Your satisfaction is our top priority.

4/10 Poor

Michael

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on 6 Mar 2024
Hello Michael, We're sorry to hear that your stay did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your time with us. We value your feedback and would appreciate the opportunity to address any issues you experienced.

10/10 Excellent

Septimus

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious
Stayed 2 nights in Feb 2024
Response from Manager on 3 Mar 2024
Hello Septimus,We are pleased to hear that you found our hotel clean and spacious. Our team strives to provide a comfortable environment for all our guests. Your feedback is appreciated as we continue to maintain high standards and exceed expectations.

6/10 Okay

Jorge

Liked: Staff & service
J
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Jorge, We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Your comments are valuable for our continuous improvement efforts. Should you wish to discuss your stay further, our management team is available to address any concerns you may have. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 Excellent

Septimus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room
Stayed 2 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello Septimus,We appreciate your feedback regarding the spacious room during your stay. It is always great to hear when guests enjoy the accommodations provided. If you have any further comments or suggestions, feel free to reach out to our management team. Safe travels!

6/10 Okay

Salina

Travelled with partner, Travelled with group
Property was average. Breafast was lacking. O Lu had cereal, cinnamon buns, muffins, coffee and orange juice. No waffles or butter for toast. Room was average. You get what you pay for. Property smelled heavily of weed.
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb 2024
Hello Salina,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your comments regarding our breakfast options and will take them into consideration for future improvements. As for the room, we strive to provide a comfortable experience for our guests. Rest assured, we have noted your concerns about the property's smell and will address it accordingly. Thank you again for your valuable input.

8/10 Good

Suleman

Business traveller
Friendly staff, clean rooms but breakfast need little TLC
Stayed 4 nights in Feb 2024
Response from Manager on 16 Feb 2024
Hello Suleman,Thank you for your feedback! We appreciate your kind words about our friendly staff and clean rooms. We apologize for any inconvenience you experienced with breakfast, and we will certainly take your comments into consideration for future improvements. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

6/10 Okay

Nicci

Liked: Staff & service
Tiles in my batheroom were cracked, charges in room wouldn’t work. They had not second options for charges when I contacted the front desk I was met with basically my problem nothing they could do. For what I paid was expecting better. Was it horrible, no but would expect that kind of room at a lower rated hotel. Otherwise the shuttle driver an other staff were amazing.
Stayed 1 night in Dec 2023
Response from Manager on 15 Feb 2024
Hello Nicci, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team strives to provide exceptional service, and we regret that we fell short of your expectations in regards to the issues with the bathroom tiles and charges in your room. We appreciate your kind words about our shuttle driver and other staff members. We value your feedback and will use it to improve our guest experience going forward.

6/10 Okay

Lena

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Lena, Thank you for choosing to stay at our hotel. We value your experience and apologize for any shortcomings you may have encountered during your stay. We encourage you to reach out to our hotel directly to share any feedback you have, so we can address any areas of improvement.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the stay
Stayed 5 nights in Feb 2024
Response from Manager on 10 Feb 2024
Hello Michael,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that your stay was worth it. Our team strives to provide exceptional service and a memorable experience for all our guests. We look forward to welcoming you back in the future for another enjoyable stay.

2/10 Terrible

Cathleen

Stayed 4 nights in Jan 2024
Response from Manager on 9 Feb 2024
Hello Cathleen,We're sorry to hear that your experience at our hotel was not satisfactory. We would appreciate it if you could reach out to our hotel directly to provide us with more details about your stay so that we can address any issues and make improvements. We value your feedback and hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

Jose G

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel because it was 8.4 rating and it was nothing close to an 8.4. The room was not clean, nothing worked properly, and the overall stay was not pleasant.
Stayed 4 nights in Jan 2024
Response from Manager on 7 Feb 2024
Hello Jose G, Thank you for choosing our hotel for your recent stay. We apologize if the cleanliness of your room did not meet your expectations. Our housekeeping team strives to provide a clean and comfortable environment for our guests, and we apologize for any oversight in this regard. We appreciate your feedback and will address the maintenance issues mentioned to ensure a more pleasant stay for our future guests.

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was my first first worst experience booking a room at this location. The room was unmade from the guest before bed, dirty, dirty towels laying around the lobby was dirty. The hallway floor was dirty leading to the room, got the wrong booking the room that I didn’t want overall experience was a very, very bad experience thumbs Down all the way around
Stayed 2 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Susan,Thank you for your feedback. We apologize for any inconvenience you encountered during your stay. We appreciate you bringing these concerns to our attention and we will be addressing them with our team. We strive to provide a clean and comfortable environment for all our guests and we apologize if we fell short. We value your feedback and will take steps to ensure a better experience in the future.

10/10 Excellent

Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Mario,Thank you for your kind review! We're delighted to hear that you had a great experience during your stay. We strive to provide excellent service and a comfortable environment for all our guests. We hope to welcome you back again in the future for another fantastic stay.

8/10 Good

Edgar

Stayed 1 night in Jan 2024
Response from Manager on 20 Mar 2024
Hello Edgar,We're delighted you enjoyed your stay with us! Please feel free to reach out if you have any further comments or suggestions to share.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay without concerns, rooms are always clean and in good condition.
Stayed 2 nights in Jan 2024
Response from Manager on 1 Feb 2024
Hello Andrea,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found your stay with us comfortable and that our rooms were always clean and in good condition. Your feedback is greatly appreciated and we look forward to welcoming you back for another enjoyable stay in the future.

2/10 Terrible

James

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The check in process was awful. The property was paid in advance and a credit authorization was filled out prior to arrival. It was not saved in their system and we were given a tremendous hassle by the lady at the desk. On top of that I had a service animal that I travel every where with. I am quite self conscious about my need for one but she has become part of my life. The clerk was terribly rude regarding my need for a service dog, charged me a pet deposit fee despite my insistence that my service dog was not a pet, and reminded me several times that they weren’t a pet friendly establishment. I am a disabled veteran that travels substantially for work and have never had such a problem with Days In or Wyndham. I will never stay at this hotel again.
Stayed 1 night in Jan 2024
Response from Manager on 26 Jan 2024
Hello James,Thank you for providing feedback on your recent stay with us. We apologize for any inconvenience you may have experienced during the check-in process. While we strive to ensure a smooth and efficient check-in for all guests, we understand that mistakes can happen. Regarding your service animal, we apologize if there was any miscommunication or misunderstanding. Our policy is to accommodate service animals without any additional fees. We value your loyalty and regret to hear that your stay did not meet your expectations. We appreciate your service and hope you consider giving us another chance in the future.

8/10 Good

Veronica, McAllen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room itself was clean and updated. The property was clean. We were disapointed with the breakfast that was offered we wanted to have a waffle and everything stuck even though we used the spray that was provided. There wasn't any milk left for cereal and there was noone around to ask for assistance.
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Veronica, Thank you for sharing your feedback on your recent stay. We're pleased to hear that you found our hotel room clean and updated, as well as our property well-maintained. We apologize for any inconvenience you experienced with the breakfast offerings. We appreciate your observations about the waffle maker and will address this with our team. We apologize for the absence of milk and will ensure adequate supplies are available in the future. We value your input to continue improving our guests' experience.

2/10 Terrible

linh, renton

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello linh, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and would appreciate it if you could please reach out to us directly so we can address any specific concerns you may have had during your stay. We hope to have the opportunity to make it right for you in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I have stayed there .I will definitely stay there there in the future.
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello David,Thank you for your loyalty and for choosing our hotel once again. We're thrilled to hear that you enjoyed your stay and that you plan to return in the future. We look forward to welcoming you back and providing you with another excellent experience.

6/10 Okay

Daniela

Stayed 1 night in Jan 2024
Response from Manager on 14 Feb 2024
Hello Daniela, I'm sorry to hear that your experience at our hotel was not entirely satisfactory. We value our guests' feedback and would appreciate it if you could reach out to us directly to share any specific concerns or issues you may have encountered during your stay. We always strive to provide the best possible service and would welcome the opportunity to address any areas in need of improvement.

10/10 Excellent

Rosalinda

Business traveller
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello Rosalinda,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. We hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Arcesio

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 14 Jan 2024
Hello Arcesio,We are thrilled to hear that you had a wonderful experience during your stay at our hotel. We appreciate your feedback and hope that you had a memorable time with us. If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Robin

Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Robin,We're delighted to hear that you had a wonderful experience during your stay with us! We strive to provide exceptional service and create lasting memories for our guests. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back in the future!

10/10 Excellent

Justin

Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Justin,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and it's always rewarding to receive positive feedback. We hope to welcome you back in the future.

2/10 Terrible

JINWOOK

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello JINWOOK, We're sorry to hear that you didn't have a great experience during your stay. Please reach out to our hotel directly so we can address any concerns you may have. We value your feedback and strive to improve our services.

10/10 Excellent

arline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on 10 Feb 2024
Hello arline,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. Our team takes great pride in providing exceptional service and creating a memorable stay for our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Chuck

Travelled with partner
Liked: Staff & service, property conditions & facilities
Decent area, close to a lot of things and easily accessible
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Chuck,Thank you for staying with us and for taking the time to share your feedback. We're glad to hear that you found our hotel's location convenient and easily accessible to nearby attractions. We hope you had a pleasant stay and would love to welcome you back in the future.

2/10 Terrible

Desiree

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Desiree, We're sorry to hear that you were not completely satisfied with your stay. We encourage you to reach out to us directly with any specific feedback you have so that we can address the issues you experienced. We value your opinion and hope to have the opportunity to better serve you in the future.

6/10 Okay

Crystal

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Crystal, We appreciate you choosing our hotel for your stay. Should you have any comments or concerns about your experience, please do not hesitate to reach out to us. We value your feedback and would love to address any issues you may have encountered. Thank you for considering us, and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Karla

Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Karla,We're sorry to hear that you had a less than satisfactory experience during your stay. Please feel free to reach out to us directly with any specific feedback so that we can address your concerns and improve our services for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Hong

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service and amenities
Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Hong,Thank you for sharing your experience with us. We apologize if our service and amenities did not meet your expectations. We value your feedback and will use it to improve our services moving forward. If you have any further concerns, please reach out to our management directly for assistance. We appreciate your patronage and hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service
The floor in the bathtub sank and felt like there was no support under it.
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Julie,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will forward it to our maintenance team for immediate review.

8/10 Good

Drew

Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Drew,Thank you for choosing our hotel for your recent stay! We're glad to hear that you had a positive experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Joseph, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.