Ratings based on 189 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
69% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by Bryan from Carlsbad NM

The staff was very nice, Hotel Needs TLC

Posted 15-Apr-2014
The rooms were okay, the mattresses are a bit hard. The pool had a large amount of Sand on the bottom of it. You can actually play with it with your toes. It's a decent location and a good price just could use a little more TLC to make the stay nicer.
2 out of 5
by A verified traveller

Good location, but overall quality is lacking

Posted 01-Apr-2014
Pros: Despite the deficiencies, the bed was comportable and the room was clean.
Cons: Just about every aspect that goes with operating a hotel.
Seemed more like a ghost hotel. The hotel staff was hard to find when needed and the breakfast bar was in need of attention. No coffee!
5 out of 5
Recommended
for Everyone
by A verified traveller

Wish it was cheaper

Posted 01-Apr-2014
Its was a nice stay loved the room it was close to where I needed to stay
3 out of 5
Recommended
for Everyone
by sandra from el paso tx

Nice hotel overpriced for value

Posted 18-Mar-2014
Hotel is nice. Beds are worn out not too confortable. Disapointed on quality of breakfast choices. They offer microwaveable pancakes and pastries offered were not fresh. We have had better breakfast experience at less priced hotels. Pool area was nice however water had too much chlorine. Chunks of chlorine tablets and tons of powder chlorine sitting of bottom of the pool and hot tub. Friendly staff
3 out of 5
Recommended
for Everyone
by A verified traveller

Convenient

Posted 15-Mar-2014
No trash cans Water drained very very very slow in shower Recliner didn't work Keys never worked
5 out of 5
Recommended
for Everyone
by A verified traveller

Very good hotel!

Posted 11-Mar-2014
The room was very clean. The staff was friendly. The cleaning service was very good.
4 out of 5
Recommended
for Everyone
by Tony from El Paso, TX

Ok for the price

Posted 10-Mar-2014
Pros: Staff was very friendly. Price per room reasonable.
Cons: Maintenance in rooms. Bathroom bathtub and sink slow flowing. Windows dirty you could not see out. Pool need to be painted.
Location: Location is great
Rooms are comfortable but lack maintenance in the rooms. Tub and sink where draining very slow. Window so dirty on the outside you could not see out of your room. Indoor pool in need of some paint.
2 out of 5
by A verified traveller

Any body home.

Posted 24-Feb-2014
Apparently there is not enough staff. Sign at at counter says ring or if no one is here and there is never anyone there. Very inconvenient.
3 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 14-Jan-2014 on Hotels.com
2 out of 5
by Michele from Texas

Blah hotel

Posted 11-Jan-2014
This hotel was by far the worst establishment I have stayed in while in Ruidoso. First of all, the pictures on the website do not look match what the hotel really looks like. The rooms smelled musky and were not clean. The ice bucket was even dirty.The shower curtain was stained with black markings.The faucets had calcium deposits. The refrigerator did not work but was replaced at our request. The ice machine broke while we were there, as well as, the elevator. Both were repaired but a huge inconvenience when having children & a large amount of luggage. Also the ceiling on the second floor hallway above the ice machine had a leak, the floor was covered in water and sheet rock debris while the ceiling was caving in.It was not a safe environment. It posed a physical health hazard. This hotel needs some serious remodeling and an inspection is seriously overdue.