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Reviews of Regal Inn & Suites

2 out of 5
Regal Inn & Suites
8005 Pulaski Hwy, Rosedale, MD

Reviews

3.4
Rating 10 - Excellent. 13 out of 397 reviews" "
Rating 8 - Good. 23 out of 397 reviews" "
Rating 6 - Okay. 41 out of 397 reviews" "
Rating 4 - Poor. 69 out of 397 reviews" "
Rating 2 - Terrible. 251 out of 397 reviews" "

3.6/10

Cleanliness

4.2/10

Staff & service

3.2/10

Amenities

3.4/10

Property conditions & facilities

3.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sherry

Stayed 1 night in Oct 2021

2/10 Terrible

Shaye

Stayed 1 night in Mar 2021

2/10 Terrible

Tia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sad
They was rude i paid for a hot tub room the hot tub didn't work and the tv was broke they wouldn't give us another room i will never go back
Stayed 2 nights in Nov 2021
Response from R M on 2 Dec 2021
Dear Tia On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 Terrible

Aamer

Travelled with group
Liked: Staff & service
It was ok
Stayed 1 night in Nov 2021
Response from R M on 2 Dec 2021
DeaOn behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.r Aamer

2/10 Terrible

Alicia

Stayed 1 night in Nov 2021

2/10 Terrible

George

Disliked: Staff & service, amenities, property conditions & facilities
it was dirty tv din't work all around bad
Stayed 1 night in Nov 2021
Response from R M on 2 Dec 2021
Dear George On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 Terrible

Adeleke

Stayed 1 night in Nov 2021

2/10 Terrible

Lakaisha

Stayed 1 night in Oct 2021

2/10 Terrible

Margaret

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and his mother were absolutely horrified by this hotel and refused to check in. They were fearful they would be murdered in their sleep. I will be calling for a full refund. I had to find them another hotel. Expedia needs to know this.
Stayed 1 night in Oct 2021
Response from R M on 31 Oct 2021
Dear Margaret On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 Terrible

Donnell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021
Response from R M on 14 Oct 2021
Dear Donnell On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 Terrible

Edward Mullin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff is incredibly kind and helpful. The rooms and buildings are just in a state of disarray. There are burn marks everywhere, the room was filthy, insects in the room, and the doorframe was broken from where someone had broken down the door. L
Stayed 1 night in Oct 2021
Response from R M on 9 Oct 2021
Dear Edward On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 Terrible

Joan

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2021

2/10 Terrible

Celandia

Stayed 1 night in Aug 2021
Response from R M on 18 Sept 2021
Dear Celandia On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Ailyn Stefanny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021

2/10 Terrible

Harry

Disliked: Staff & service
Stayed 1 night in Aug 2021
Response from R M on 18 Sept 2021
Dear Harry On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
This is my worst experience in hotels property is so old dirty, NO INTERNET in the room and when I called the receptionist about that she said sorry the system is down.. NO remote control for TV , plus the lady in the Office is extremely rude
Stayed 1 night in Aug 2021
Response from R M on 22 Aug 2021
On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Heather

Stayed 3 nights in Aug 2021
Response from R M on 18 Sept 2021
Dear Heather On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
The room"s floors were uncarpeted and filthy. Overhead light in bedroom out of order. No tv remote, replacement remote did not work on TV. Bathroom floor and mirror filthy. No hot or cold water in bathroom sink. Absolutely horrible. Someone should inspect this place and close it down !!
Stayed 1 night in Aug 2021
Response from R M on 13 Aug 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Agnes

Disliked: Cleanliness, staff & service
The room was dirty cigarette burns on the sheet and blanket holes in the walls just a nightmare
Stayed 1 night in Aug 2021
Response from R M on 18 Sept 2021
Dear Agnes On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ignorant service
Very ignorant and unhelpful service desk person. Was told my reservation never went through even though I had confirmation on my phone. And then to find out my card was still charged.
Stayed 1 night in Aug 2021
Response from R M on 19 Aug 2021
Dear Deborah On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Oluwasegun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
Its a waste of money to stay in this hotel period
Stayed 1 night in Jul 2021
Response from R M on 10 Aug 2021
Dear Oluwasegun Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The roach motel
Stayed 1 night in Jul 2021
Response from R M on 10 Aug 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Shira

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRID CONDITIONS!!!
DO NOT STAY HERE!! I REPEAT, DO NOT STAY HERE!! YOU HAVE BEEN WARNED!!! HIDEOUS CONDITIONS, HORRIBLE EVERYTHING !!! DIRTY, STINKY, FILTHY. HOLES IN THE CURTAINS, BLANKETS, EVERYTHING!! WE WERE THERE FOR 5 MINUTES.
Stayed 2 nights in Jul 2021
Response from R M on 18 Sept 2021
Dear Shira On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Amunique

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from R M on 10 Aug 2021
Dear Amunique Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
wasnt going to stay the lady at the desk was rude, demanded cash didnt even have my reservation on hand
Stayed 2 nights in Jul 2021
Response from R M on 10 Aug 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
They need to shut it down it’s drug city over there and it’s so old the building looks like it’s going to fall
Stayed 2 nights in Jul 2021
Response from R M on 10 Aug 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
damage walls and doors, improperly installed electrical wiring, wifi doesnt work, no way to contact staff for assistance.
Stayed 1 night in Jul 2021
Response from R M on 10 Aug 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price
Stayed 4 nights in Jun 2021
Response from R M on 10 Aug 2021
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, please give us a call. We hope to see you again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from R M on 10 Aug 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Aaron

Stayed 2 nights in Jun 2021
Response from R M on 10 Aug 2021
Dear Aaron Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t spend money here if it was the last place on earth their racist, the man at the front desk assumed I was the other “black people” he threw out earlier this was my first time staying here I only booked because I was tired and it was cheap the worst idea ever I had to call the police on him because I paid for the room which was later resolved after an hour and with the police being there. Once I got the room the room was dirty no one had cleaned it and I seen two roaches i tried laying down on top of the sheet but my skin started itching so bad so I left and contacted my booking site to get my money back the worst experience in my entire im only 21 and to have gone through this because im black something I can’t change it hurts my feelings
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I even begin...a mistake was made at another Hotel and my reservation was never made. After attempting to find a vacancy at near by lodging, we settled on the Regal Inn, more accurately the Not so Regal Inn. The man behind the counter took over 30 minutes to check us in, stating he could not find my reservation, all while my girlfriend was outside smoking dodging and maneuvering away from all sorts of aggressive, rude, men attempting to get her attention with yelling, staring, offering money, watching from a distance like a lion would it’s prey (a very unsettling and uncomfortable situation as one would imagine). After FINALLY been given our key we were led to our room of Regality...it stunk of urine and cigarettes, the size only slightly larger than a prison cell. The bed dirty, cigarette burns dotted through out. The TV which looked as if It didn’t work, sat upon a desk with all the drawers missing or removed. The bathroom was disgusting and that is being as nice as can be. Stains of some sort everywhere. Mold or mildew was in every crevice and opening. The shower and bath didn’t even look as if it had been used in decades, probably since the place was built, and I’m sure the typical clientele had no use for a shower and shave. To top it off and what nearly broke my heart was the my girlfriend began to cry when she saw our room. Our stay at the Not so Regal Inn was under an hour and that was more than enough. Do yourself a favor and spend a little more money on a p
Stayed 1 night in May 2021

2/10 Terrible

Alayah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible
the owners where terrible and rude the bed was all burned up and it stunk so bad
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Keycards arent even labeled, i was just handed the keycard and told the room number and had to memorize it. First room i was given was incredibly dirty with, im guessing, pieces of a tobacco product riddled all over the bed, bathroom sink and toilet. The toilet didnt even flush it was so clogged up and filthy. Second room was a bit better but smelled like cigarettes despite it being a non-smoking room, ripped up blankets and no wi-fi at all. The only reason i would give this one star is the tv actually worked and helped keep me entertained while I was there.
Stayed 1 night in Apr 2021

2/10 Terrible

Rosheen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Mar 2021

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no remote there was crack containers on floor used needles heat didnt work mold on the walls looked like it hasnt been cleaned
Stayed 1 night in Mar 2021

2/10 Terrible

Stacey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
I didn't like the staff attitude and how I was getting blamed for something that wasn't my fault. I took me a hour to get a ride room because I was charged online for a room that was no longer in service. That was my time coming there n I was treated like that.
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2021
Response from R M on 12 Mar 2021
On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

douglas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from R M on 11 Mar 2021
Dear Douglas On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
**DO NOT STAY HERE**
When i first arrived the first room they gave me, the door was kicked in. I went back to the front desk, he gave me another room. I noticed niether of the rooms were the one advertised. The room was disgusting. He argued with me and made me pay for qn upgrade to the room i actually paid for. That room was the worst of all. The room had not been cleaned prior to. There were unidentifiable crumbs im the hot tub along with dirt. There were holes everywhere. The bathtub had mold, thw shower curtain had mold. Roaches everywhere. I couldn't sleep afraid one would crawl on the bed. There were bodily fluid stains on the mirrored covered wall, ashes on the tables. I slept on top of blanket because i am absolutely sure no one changed the sheets. I asked for more sheets, he refused me. I went to complain about the room and the bugs, he moved me to another. Again, the room had not been cleaned, it was candle wax stuck on the tables, again the hot tub was dirty, there was drug paraphernalia all over the room. This was the worst experience i have ever had. I will be calling the health dept.
Stayed 2 nights in Feb 2021
Response from R M on 11 Mar 2021
On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Rodney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from R M on 11 Mar 2021
Dear Rodney On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room layout was amazing and it was clean. It was perfect for my anniversary.
Stayed 1 night in Feb 2021
Response from R M on 11 Mar 2021
On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Alliyia

Stayed 2 nights in Feb 2021
Response from R M on 11 Mar 2021
Dear Alliyia On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
PLACE IS DIRTY AND NASTY NEVER STAY HERE!!!!!!! Holes in sheets and blankets and had roaches running around
Stayed 1 night in Feb 2021
Response from R M on 11 Mar 2021
On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Kenneth

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rat trap
Rat trap a lot of cops and people trying to get into my room should take this place off your website
Stayed 1 night in Feb 2021
Response from R M on 12 Feb 2021
Dear Kenneth On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Ananda

Stayed 1 night in Jan 2021
Response from R M on 12 Feb 2021
Dear Anada On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Shanaz

Stayed 1 night in Dec 2020
Response from R M on 11 Jan 2021
Dear Shanaz On behalf of our entire team. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you had provided to make improvement to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Dayjanae

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Ok sooo the first time I stayed everything In my room did not work I was told by the manger when I come back I would get a discount just see him . So when I checked in I mentioned it but he didn’t say anything else once it was time for me to check out and I mentioned it again it was a lady there with him and he told me he wasn’t giving me my discount walls are thin heard my neighbors having sex
Stayed 2 nights in Jan 2021