Suite Balcony (Suite Temptation) | Terrace/patio

Reviews of Hotel d'Inghilterra Roma

5 out of 5
Hotel d'Inghilterra Roma
Via Bocca Di Leone 14, Rome, RM

Reviews

8.4

Very good

Rating 10 - Excellent. 116 out of 215 reviews" "
Rating 8 - Good. 49 out of 215 reviews" "
Rating 6 - Okay. 29 out of 215 reviews" "
Rating 4 - Poor. 12 out of 215 reviews" "
Rating 2 - Terrible. 9 out of 215 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anderson, Camino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a historic building. Would stay again
Stayed 5 nights in Oct 2023
Response from Massimo Colli on 21 Oct 2023
Dear Mr. Anderson,Thank you for your kind feedback. We are extremely glad to read your positive review of our Hotel d’Inghilterra. It is a great pleasure to learn that you liked so much your stay with us. Many thanks for staying at the Hotel d’inghilterra and we look forward to welcoming you back soon for other splendid moments to share!Warm Regards from RomeMassimo Colli General Manager

8/10 Good

Jennifer

Stayed 2 nights in Aug 2023
Response from Massimo Colli on 12 Sept 2023
Dear Jennifer,I am pleased to read your positive feedback.Many thanks again for sharing your experience at the Hotel d’Inghilterra and we look forward to welcoming you back soon!Warmest Regards,Massimo ColliGeneral Manager

8/10 Good

Samir, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice classic hotel with outstanding service. The reception was always attentive to any request, the food of Cafe Romano is outstanding. Don't miss the breakfast and the dinner. I had cacio e pepe with mussels and limone and it was outstanding. Finally the location is excellent. The only drawback is that our room was in the 1st floor and it was noisy in the night from the streets.
Stayed 2 nights in Sep 2023
Response from Massimo Colli on 12 Sept 2023
Dear Mr. Samir,I am pleased to read about charming impression that our Hotel D’Inghilterra delivered. I am also extremely sorry to hear that you were disturbed by noise and I appreciate you bringing this matter to my attention. We will make sure that we will provide you with a quieter room on your next visit. We are thankful for sharing your experience at the Hotel d’Inghilterra and we look forward to welcoming you back soon! Warmest Regards, Massimo Colli General Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TWENTY HOURS OF LUXURY
0600 looking West
interesting awnings
0600 looking somewhat East.
Stayed 1 night in Aug 2023
Response from Massimo Colli on 11 Sept 2023
Dear Mr. James,Thank you for your kind feedback. We are extremely glad to read your positive review of our Hotel d’Inghilterra. It is a great pleasure to learn that you liked so much your stay with us. Many thanks for staying at the Hotel d’inghilterra and we look forward to welcoming you back soon for other splendid moments to share!Warm Regards from RomeMassimo Colli General Manager

10/10 Excellent

Lisa

Stayed 3 nights in Jun 2023
Response from Massimo Colli on 26 Jun 2023
Dear Lisa,thank you for your comment. We are very happy that your stay was pleasant and we hope to see you again soon.Sincerely,Massimo Colli General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023
Response from Massimo Colli on 27 May 2023
Dear Client, thank you for your comment. We are very happy that your stay was pleasant and we hope to see you again soon.Sincerely,Massimo Colli General Manager

10/10 Excellent

Lawrence, TORONTO

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and staff. Highly recommended.
Stayed 1 night in May 2023
Response from Massimo Colli on 22 May 2023
Dear Mr. Lawrence,Thank you for your kind feedback. We are extremely glad to read your positive review of our Hotel d’Inghilterra. It is a great pleasure to learn that you liked so much your stay with us. Many thanks for staying at the Hotel d’inghilterra and we look forward to welcoming you back soon for other splendid moments to share!Warm Regards from RomeMassimo Colli General Manager

6/10 Okay

Kishan

Stayed 4 nights in Apr 2023
Response from Massimo Colli on 9 Apr 2023
Dear Mr. Kishan,I am pleased to read your positive feedback about your stay at the Hotel d'Inghilterra. Many thanks again for sharing your experience at the Hotel d’Inghilterra and we look forward to welcoming you back soon! Warmest Regards,Massimo ColliGeneral Manager

10/10 Excellent

Fintan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located superior hotel in Rome
This is a lovely old style fine hotel in a very well located place - 3 nights in February. Spanish Steps is at one end of the street and the other meets the Corso. Loro Piano is across the street, Eleventy a bit further down the street. So plenty of shopping and restaurants to hand. Negresco well worth it for breakfast and lunch. Easy walking to most of the big sights, including Borghese Gardens. Needs a more thorough refurb than the superficial one it must have got a few years ago. Receptions areas are enthusiastically decorated and are very pleasant to pass the time in. Chrome is well worn off the bathroom fittings. But spotlessly clean and housekeeping was thorough. Bar is cosy. Dining room is also accessed from the street so it is like a restaurant separate from the hotel. Staff are super friendly and helpful. Even the Concierge, a serious old school professional meticulous in appearance and manner. We loved our stay and will be happy to stay again…when in Rome!
Stayed 3 nights in Feb 2023
Response from Massimo Colli on 2 Mar 2023
Dear Client,First at all let me thank you for having shared your experience with Expedia. It is a pleasure to read your great comment about our staff. All the Hotel d’Inghilterra team is honored to read your kind words. Our guest’s satisfaction it is what keeps motivating us to do our best. We all looking forward to the pleasure of welcoming you again in the nearby future at the Hotel d’Inghilterra Starhotels Collezione.Massimo ColliGeneral Manager

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and ideal location. Tasty breakfast also with scrambled egg and truffles. Live music great also in the bar.
Stayed 3 nights in Feb 2023
Response from Massimo Colli on 21 Feb 2023
Dear guest,I am pleased to read your positive feedback about our staff and location and I will extend your kind praises with all my staff. Many thanks again for sharing your experience at the Hotel d’Inghilterra and we look forward to welcoming you back soon!Warmest Regards,Massimo ColliGeneral Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Massimo Colli on 28 Dec 2022
Dear Laura,I am pleased to read your positive feedback and happy that you enjoy your stay with us. Many thanks again for sharing your experience at the Hotel d’Inghilterra and we look forward to welcoming you back soon!Warmest Regards,Massimo ColliGeneral Manager

10/10 Excellent

toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time I stayed at this hotel. The staff is wonderful, the location amazing, the bar and restaurant charming, we enjoyed everything about it.
Response from MC on 10 Nov 2022
Dear Toni,We are really grateful for you review!We are really looking forward to welcome you again soon.Kindest regards,Massimo ColliGeneral Manager

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Massimo Colli on 14 Oct 2022
Dear guest,I am pleased to read your positive feedback about your stay at the Hotel d'Inghilterra. Many thanks again for sharing your experience at the Hotel d’Inghilterra and we look forward to welcoming you back soon!Warmest Regards,Massimo ColliGeneral Manager

10/10 Excellent

vivek

Stayed 1 night in Oct 2022
Response from Massimo Colli on 21 Feb 2023
Dear guest,I am pleased to read your positive feedback and happy that you enjoy your stay with us. Many thanks again for sharing your experience at the Hotel d’Inghilterra and we look forward to welcoming you back soon!Warmest Regards,Massimo ColliGeneral Manager

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022
Response from Massimo Colli on 18 Sept 2022
Dear Mr. Rodolfo,I am pleased to read your positive feedback and happy that you enjoy your stay with us. Many thanks again for sharing your experience at the Hotel d’Inghilterra and we look forward to welcoming you back soon!Warmest Regards,Massimo ColliGeneral Manager

6/10 Okay

MAURICIO

Travelled with family
Disliked: Amenities
TEH RESTAURANT STAFF IN GENERAL WERE NOT FRIENDLY, SUPER SMALL ROOM NO SPACE FOR LUGGAGE AT ALL. VERY NOISY STREET.
Stayed 4 nights in Jul 2022
Response from Massimo Colli on 8 Aug 2022
Dear Mauricio, First of all, may I say how very sorry I am that you should have left the hotel less than satisfied with the services you had received in our Restaurant. We take great pride in providing our guests with the highest standards of service and I am extremely sorry that on this occasion we failed to meet your expectations. Your comments have been shared with our Food and Beverage Manager for his urgent review. I am also sorry you founded the room to be too small. The Hotel D ‘Inghilterra, has many different sizes and styles of accommodation. I have updated our records to allocate a larger room for your future visits. I am extremely sorry you were disturbed by noise and found it difficult to sleep and I appreciate you bringing this matter to my attention. Please be assured that we will provide you with a quieter room on your next visit.Looking forward to welcoming you back personally! Best regards, Massimo Colli General Manager

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a perfect location to enjoy Rome. The staff is excellent and the hotel itself is beautiful. For all these reasons, we've stayed at the Hotel d'Inghliterra over a period of two decades.
Stayed 2 nights in Jul 2022
Response from Massimo Colli on 1 Aug 2022
Dear Mr. Thomas, I am pleased to read your positive feedback about our staff and location and I will extend your kind praises with all my staff. Many thanks again for sharing your experience at the Hotel d’Inghilterra and we look forward to welcoming you back soon! Warmest Regards, Massimo Colli General Manager

10/10 Excellent

Amirreza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very good hotel, the best location in Rome, steps to the via Condetti, good restaurants around, Nice and helpful staffs. The only thing that I didn’t like was that the washroom was not fully renovated but it was at it’s cleanest possible.
Stayed 4 nights in Jul 2022
Response from Massimo Colli on 21 Jul 2022
Dear Amirreza, I am pleased to read your positive feedback. Many thanks for sharing your experience at the Hotel d’Inghilterra and we look forward to welcoming you back soon! Warmest Regards, Massimo Colli General Manager

10/10 Excellent

Nicole L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location in Roma and wonderful staff.
Stayed 1 night in Jul 2022
Response from Massimo Colli on 18 Jul 2022
Dear Nicole, I am pleased to read your positive feedback. Many thanks for sharing your experience at the Hotel d’Inghilterra and we look forward to welcoming you back soon! Warmest Regards, Massimo Colli General Manager

8/10 Good

LUIS

Travelled with family, Travelled with group
Liked: Staff & service
Best location, great staff I feel the property needs some upgrade and maintenance
Stayed 4 nights in Jul 2022
Response from Massimo Colli on 18 Jul 2022
Dear Luis, I am pleased to read your positive feedback. Many thanks for sharing your experience at the Hotel d’Inghilterra and we look forward to welcoming you back soon! Warmest Regards, Massimo Colli General Manager

10/10 Excellent

Linda

Stayed 3 nights in Jan 2022
Response from Massimo Colli on 18 Jul 2022
Dear LInda, I am pleased to read your positive feedback. Many thanks for sharing your experience at the Hotel d’Inghilterra and we look forward to welcoming you back soon! Warmest Regards, Massimo Colli General Manager

10/10 Excellent

tamar

Stayed 1 night in Apr 2022
Response from Massimo Colli on 22 May 2022
Dear Tamar, I am pleased to read your positive feedback. Many thanks for sharing your experience at the Hotel d’Inghilterra and we look forward to welcoming you back soon! Warmest Regards, Massimo Colli General Manager

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smack in the middle of the upscale shopping district in old Rome in the Spanish steps area. Rooms are small as well as the bathrooms, but super comfortable. They offer turndown service as it is a 5 star hotel, but we missed it twice in our 4 day stay. The desk must be reminded of this when you go out for the evening. The hotel facade is under renovation, so book your outside room carefully to avoid construction noise after 8AM. Loved the hotel and staff and will go back again
Stayed 4 nights in Apr 2022
Response from MC on 21 May 2022
Dear Larry, Thanks for your positive review! we really appreciated you enjoyed your stay and we are sorry for the missing turndown service. See you soon! Massimo Colli GM

10/10 Excellent

Naqeeb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent customer service
Stayed 4 nights in Feb 2022
Response from Massimo Colli on 4 Mar 2022
Dear Naqeeb, Thank you for your review of your recent stay at Hotel D’Inghilterra Starhotels Collezione. We are very pleased to read you liked the hotel and we will be more than pleased to have you as our guest again soon. Kind regards, Massimo Colli General Manager

10/10 Excellent

Alex

Stayed 3 nights in Feb 2022
Response from Massimo Colli on 14 Feb 2022
Dear Mr. Alex, Thank you for your review of your recent stay at Hotel D’Inghilterra Starhotels Collezione. We are very pleased to read you liked the hotel and we will be more than pleased to have you as our guest again soon. Kind regards, Massimo Colli General Manager

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully furnished sitting rooms on the ground floor, good breakfast and super quaint bar. Great location near shopping.
Stayed 1 night in Nov 2021
Response from Massimo Colli on 29 Nov 2021
Dear Joshua, I am pleased to read your positive feedback. I will extend your kind praises with all my staff. Many thanks again for sharing your experience at the Hotel d’Inghilterra and we look forward to welcoming you back soon! Warmest Regards, Massimo Colli General Manager

4/10 Poor

Andrea Marianne von

Disliked: Staff & service, amenities, property conditions & facilities
Rather old rooms, not very clean and rude staff! Definitely overrated.
Stayed 6 nights in Nov 2021
Response from Massimo Colli on 13 Jan 2022
Dear Andrea Marianne, I would like to offer my sincere apologies if we failed to deliver the high level of service we strive to offer our guests. We are sorry to read you did not like our vintage style. As you have noticed, the hotel is located in a very old building with a long history. We are pleased to inform you we have also renovated rooms and we would have been more than happy to assign you one if we had known. I wish to express also my sincere apologies for finding the room you stayed not very clean and I wish you had shared your comment during your stay in order to make immediately investigate with our Executive Housekeeper and Team. Referring the Team, this is not what our staff is known for and I would had loved you to had explained why you found them rude, since we are taken this very serious and we will of course improve our selves and I hope you can contact me personally to better understand. Once again we apologize for the troubles caused and hope to have the pleasure of welcoming you again personally soon in our Hotel. Best regards, General Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very classy and in a wonderful area. Staff if friendly and helpful.
Stayed 1 night in Oct 2021
Response from Massimo Colli on 4 Nov 2021
Dear Mr. David, I am pleased to read your positive feedback about our staff, hotel and I will extend your kind praises with all my staff. Many thanks again for sharing your experience at the Hotel d’Inghilterra and we look forward to welcoming you back soon! Warmest Regards, Massimo Colli General Manager

6/10 Okay

Deborah L

Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointed
We have wanted to stay here for a few years and it was disappointing. We travel to Rome frequently. The staff is very nice however the condition of the Hotel is very dated. Room had a leak which a pool of water accumulated under the carpet. Hotels.com should have advised construction outside property. We will not be returning to this Hotel in our future travels. It's a shame as the location is good. Rates were too high for a luxury property to have all of these details go unnoticed. We don't mind spending money on a Hotel as we were at the Hassler 2 weeks ago and it was amazing. I hope Starwood gets their act together because this hotel used to be a gem
Stayed 4 nights in Sep 2021
Response from Massimo Colli on 4 Nov 2021
Dear Mrs. Deborah, Thank you for having taken your time to write your comment. I thank you for your positive comment about our great Team. I would like also to apologies for any inconvenience caused during your stay. It has been taken very seriously that your recent visit to Hotel D ‘Inghilterra has been not up to out standards we adhere to. We are currently working on a major renovation project to make this unique property even more exclusive. Again my sincere apologies for causing you the mentioned inconveniences, and sad that we did not have the opportunity to meet and discuss it in person. I hope you offer us the chance to demonstrate our true level of our hotel on your next visit to Rome and please let me know when you're planning your next trip. I will personally see that your stay will be a successful one. Best regards, Massimo Colli General Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Massimo Colli on 4 Nov 2021
Dear Mr. Thomas, hank you for your review of your recent stay at Hotel D’Inghilterra Starhotels Collezione. We are very pleased to read you liked the hotel and we will be more than pleased to have you as our guest again soon. Kind regards, Massimo Colli – General Manager

6/10 Okay

Jaime

Disliked: Cleanliness, property conditions & facilities, room comfort
We had to move from first room because of noise from renovation of hotel. We were not told about it. This is something that Hotels.com should have made it aware. Second room was not noisy but some light switches and electrical outlets did not work.
Stayed 4 nights in Aug 2021
Response from Massimo Colli on 4 Nov 2021
Dear Jaime, Thank you for your comment and I sincere apologies for causing you the mentioned inconveniences. I hope you offer us the chance to demonstrate our true level of our hotel on your next visit to Rome and please let me know when you're planning your next trip. I will personally see that your stay will be a successful one. KInd regards, Massimo Colli General Manager

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Massimo Colli on 9 Aug 2021
Dear Stacy, Thank you for your review of your recent stay at Hotel D’Inghilterra Starhotels Collezione. We are very pleased to read you liked the hotel and we will be more than pleased to have you as our guest again soon. Kind regards, Massimo Colli – General Manager

8/10 Good

Hilary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Massimo Colli on 21 Jun 2021
Dear Hilary, thank you for your review of your recent stay at Hotel D’Inghilterra Starhotels Collezione. We are very pleased to read you liked the hotel and we will be more than pleased to have you as our guest again soon. Kind regards, Massimo Colli – General Manager

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always lovely! Highly recommended for great location, ambience, courtesy of staff. I will stay here again!
Stayed 1 night in Jan 2020
Response from Massimo Colli on 17 Jan 2020
Dear Mrs, Barbara, thank you for taking the time to write your great review of your recent stay at Hotel D’Inghilterra Starhotels Collezione. We all are very pleased to read you liked the hotel and our grest Team. We will be more than pleased to have you as our guest again soon. Kind regards, Massimo Colli – General Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Massimo Colli on 3 Dec 2019
Dear Guest, thank you for taking the time to write your great review of your recent stay at Hotel D’Inghilterra Starhotels Collezione. We are very pleased to read you liked the hotel and we will be more than pleased to have you as our guest again soon. Kind regards, Massimo Colli – General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Massimo Colli on 3 Dec 2019
Dear Guest, thank you for taking the time to write your great review of your recent stay at Hotel D’Inghilterra Starhotels Collezione. We are very pleased to read you liked the hotel and we will be more than pleased to have you as our guest again soon. Kind regards, Massimo Colli – General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from massimo colli on 27 Nov 2019
Dear Guest, thank you for having shared your great experience with Expedia. I am delighted to know that you enjoyed your visit and very pleased that we were able to contribute to a memorable stay. I have shared your kind praises with all my staff and we all look forward to the pleasure of welcoming you again to The Hotel D‘Inghilterra Starhotels Collezione in the near future. Yours sincerely, Massimo Colli General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An great location all the main sight are within walking distance. Also shopping
Stayed 4 nights in Nov 2019
Response from Massimo Colli on 23 Nov 2019
Dear Guest, thank you for having shared your great experience with Expedia. I am delighted to know that you enjoyed your visit and very pleased that we were able to contribute to a memorable stay. I have shared your kind praises with all my staff and we all look forward to the pleasure of welcoming you again to The Hotel D‘Inghilterra Starhotels Collezione in the near future. Yours sincerely, Massimo Colli General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Massimo Colli on 21 Oct 2019
Dear Guest, thank you for your recent stay at Hotel D’Inghilterra Starhotels Collezione. We are very pleased to read you liked the hotel and we will be more than pleased to have you as our guest again soon. Kind regards, Massimo Colli – General Manager

10/10 Excellent

Celia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel with outstanding staff
Great hotel with outstanding staff and great service Great location and will definitely stay here when in Rome
Stayed 2 nights in Oct 2019
Response from Massimo Colli on 9 Oct 2019
Dear Guest, first at all let me thank you for having shared your great experience with Expedia. I am delighted to know that you enjoyed your visit and very pleased that we were able to contribute to a memorable stay. I have shared your kind praises with all my staff and we all look forward to the pleasure of welcoming you again to The Hotel D‘Inghilterra Starhotels Collezione in the near future. Yours sincerely, Massimo Colli General Manager

4/10 Poor

Javier, Buenos Aires

Travelled with family, Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room was on the top floor, in a kind of very small board. There was a very ugly bird smell. It had no windows and had a small door with access to a very dirty mini terrace, full of pigeons, feathers looking unpleasant. It was very small, it had only one light table, it didn't have wall sockets to charge a cell phone or laptop. I complained again and they told me it was the only one they had. They could not change the room. Recommendation: Do not accept a room on the 5th floor.
Stayed 3 nights in Sep 2019
Response from Massimo Colli on 2 Oct 2019
Dear Granjialonso, we are very sorry to read that you left Rome with such a bad feeling about our property. As you might know, our Hotel is located in an historical building in the city center of Rome, and what makes the Hotel d ’Inghilterra different from other hotels is that every room is different, with a unique and charming atmosphere. In your comment you refer to the first room that you have been given, a lovely room located on the last floor, the fifth, and that room is one of the very few rooms in the Hotel that came with a balcony overlooking the roman roofs. The shape of this room simply follows the original architecture of our building, this is why for example, in order to access the bathroom, there are three steps. On that floor the rooms are decorated in the traditional style of the Hotel, with antique and precious furniture. As you might have seen, in the city of Rome there are a lots of pigeons and seagull, so unfortunately sometimes is out of our control to keep our balconies spotlessly clean. During your stay you came at the reception to explain the staff you were not satisfied with that room, so next day you have been moved to another room on the third floor, and in order to compensate your disappointment, our Duty Manager offered you also a complimentary voucher for a dinner in our restaurant as well as a complimentary breakfast (which was not included in your rate) for the following morning. It looked like this gesture was appreciated from you, but apparently it was not, since as soon as you returned home you took time to review only the bad things occurred during your stay, but forgot to be thankful for the good ones. I would be delighted to have the opportunity of welcoming you back soon. Kind regards, Massimo Colli General Manager

4/10 Poor

Mary Catherine

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was not clean , there was s lot of noise from the street and from the above floor . The staff was not as expected , specially the door man and bell boy
Stayed 1 night in Sep 2019
Response from Massimo Colli on 24 Sept 2019
Dear Mrs. Mary Chaterine, whilst I can assure you that all of your comments have been thoroughly dealt with at an operational level, any attempt to justify or expand upon the problems you encountered would , I feel, be inappropriate. None of the situations you describe should have occurred. I would therefore like to offer my most sincere apologies to you. You clearly did not receive the quality of service upon which we pride ourselves and the events that you should have experienced. Again my sincere apologies for causing you the mentioned inconveniences, and sad that we did not have the opportunity to meet and discuss it in person. I hope that you will give us a second chance and contact me personally. I will make sure to make your stay even more memorable. Best regards, Massimo Colli General Manager

10/10 Excellent

Ellen J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very sophisticated boutique hotel
terrific hotel in great location..Wonderful combination of old and new. I stayed here many times before it was renovated..and loved it then.
Stayed 6 nights in Sep 2019
Response from Massimo Colli on 20 Sept 2019
Dear Mrs. Ellen J I value greatly such encouraging and complimentary comments. On behalf of all my staff, may I thank you for taking the time to share with expedia guest your kind feedback. We all looking forward to welcoming you back soon. Kind regards, Massimo Colli General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Location ex. Needs modernised, Breakfast adequate
Stayed 4 nights in Sep 2019
Response from Massimo Colli on 19 Sept 2019
Dear Guest, Thank you very much for taking the time to write a review of your stay at Hotel D’Inghilterra. We are glad to read you really liked the location. Regarding the rooms, good noted has been taken and we will be more than pleased to assign you one of our renovated rooms .We will be glad to have you as our guest again in the near future. Kind regards, Massimo Colli – General Manager

6/10 Okay

Janet

Liked: Cleanliness, property conditions & facilities, room comfort
Really poor wifi
Stayed 2 nights in Sep 2019
Response from Massimo Colli on 19 Sept 2019
Dear Janet, would like to thank you for taking the time to write your comments regarding your recent stay at the Hotel d ‘Inghilterra. We are glad to read your comment and we will also took good note of your constructive feedback about the wifi and we follow-up immediately. My sincere apologies for causing you the mentioned inconveniences, and I really hope to welcome you back personally very soon. Kind regards, Massimo Colli General Manager

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Location is excellent but hotel needs renovation Breakfast is ok and you feel the ok touristic aspect on room food and service.
Stayed 1 night in Aug 2019
Response from Massimo Colli on 3 Sept 2019
Dear Guest, Thank you very much for writing a review of your stay. As you have noticed, the hotel is located in a very old building with a long history. We are pleased to inform you we have also renovated rooms and we will do our best to assign you one of these next time you wish visit us. Your comments are important for us, as we take them to improve our service. I would be really delighted to welcoming you personally for your next visit. Kind regards, Massimo Colli – General Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bait and switch hotel room photos
Photos of the rooms on the site are completely misleading. Rooms pictured are the only renovated rooms in the hotel. The rest of the hotel rooms are very old. Fine if that’s your thing but it was the complete opposite of what I was going for. There should be rules against doing this.
Stayed 2 nights in Aug 2019

10/10 Excellent

Joannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roma at its best.
Amazing service, wonderful location.
Stayed 3 nights in Aug 2019
Response from Massimo Colli on 3 Sept 2019
Dear Mr. Joannie, First of all, thank you very much for taking the time to write a review. Our aim is exceeding our guests needs and we are pleased to read you had a nice stay at the Hotel d'Inghilterra Starhotels Collezione. We really look forward to welcoming you soon again. Kind regards, Massimo Colli – General Manager

10/10 Excellent

leah

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Massimo Colli on 16 Aug 2019
Dear Guest, thank you for taking the time to write your great review of your recent stay at Hotel D’Inghilterra Starhotels Collezione. We are glad you enjoyed and we will be more than pleased to have you as our guest again soon. Kind regards, Massimo Colli General Manager

10/10 Excellent

Liana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, amazing staff, my husband lost his sunglasses in a taxi, and the hotel was able to track them down and have them returned. Also the restaurant in the actual hotel is really good and reasonably priced vs some of the tourist traps out in Rome. Super clean rooms, overall great hotel if you have the option to stay here I strongly recommend you do
Stayed 3 nights in Jul 2019
Response from Massimo Colli on 10 Aug 2019
Dear Mrs. Liana, I am pleased to read your positive feedback about our staff and location and I will extend your kind praises with all my staff. Many thanks again for sharing your experience at the Hotel d’Inghilterra Starhotels Collezione and we all look forward to welcoming you back soon. Warmest Regards, Massimo Colli General Manager