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Reviews of Clarion Collection Hotel Principessa Isabella

4 out of 5
Clarion Collection Hotel Principessa Isabella
Via Sardegna 149/151, Rome, RM

Reviews

7.4

Good

Rating 10 - Excellent. 44 out of 182 reviews" "
Rating 8 - Good. 79 out of 182 reviews" "
Rating 6 - Okay. 31 out of 182 reviews" "
Rating 4 - Poor. 15 out of 182 reviews" "
Rating 2 - Terrible. 13 out of 182 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and helpful. We stayed there Nov 7-9 and returned Nov 23-25. We were greeted with a welcome back, it’s so nice to see you again. The breakfast was better than any Choice property we have stayed at previously. I would highly recommend this hotel.
Response from The Staff on 1 Dec 2023
Dear Guest,thanks for your words. We are happy you had a nice stay.

10/10 Excellent

Kimberly, Crestview Hills

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from The Staff on 28 Jun 2023
Thanks a lot

4/10 Poor

Steve

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Worst breakfast ever served !
Stayed 4 nights in Mar 2023
Response from The Staff on 11 Apr 2023
Thanks

10/10 Excellent

Candyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SUPERB. Staff were so wonderful. Even checked us in early to sleep after our 15.5 hr flight. Breakfast wonderful. Coffee incredible. Great location. Affordable. Clean. Comfortable. Quiet. We shall return!
Stayed 2 nights in Aug 2022
Response from The Staff on 25 Aug 2022
Dear Candyce thankyou for your nice words we are very grateful that you enjoyed your stay and will be happy to see you againStaff

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Easy walk to historical Rome.
Stayed 1 night in May 2022
Response from The Staff on 27 Jun 2022
Thanks a lot

8/10 Good

LORENZO

Stayed 2 nights in May 2022

10/10 Excellent

Geoffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent city break in the eternal city
Excellent service and very good location. Numerous restaurants nearby, I recommend trying Vladimiros. Well located for the Villa Borghese and gardens, the Spanish steps and metro and bus tour stops. The hotel is very clean and room servicing is excellent. There is a good selection in the buffet breakfast and the staff are attentive and thoroughly topping up as needed. If there are several of you the hotel transfer to the airport is good value and reliable.
Stayed 3 nights in Oct 2019

10/10 Excellent

Marica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in great location with wonderful staff
The lovely young man at reception was very helpful with all our queries and we were also so pleased that our room was ready even though we arrived early Our room was on the top floor. The room itself is on the smaller side but with a large comfortable bed and spacious bathroom The breakfast is great with a variety of hot and cold food, fresh fruit and pastries. They also have a pancake maker. The hotel is in a wonderful quiet location and within walking distance to attractions The friendly staff and great location made our stay very comfortable
Stayed 1 night in Jul 2019
Response from The staff on 22 Aug 2019
Thanks a lot for your comment

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, well-situated and helpful staff. Two criticisms: no long mirror in the room and the staff at the reception never smiles.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so pleasant and helpful! Mattresses were pretty hard.
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Max on 9 Jan 2019
Thanks a lot to have shared your positive review. Best regards, Hotel Principessa Isabella Roma

8/10 Good

Juan Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2018
Response from Peter on 27 Jun 2018
Thank you The Staff

8/10 Good

Sue, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the centre of Rome.
Stayed 3 nights in May 2018
Response from Peter on 27 Jun 2018
Thank you very much. see you next time The staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to everything
Traveling alone, I am concerned about safety. The hotel has good security and the neighborhood is very nice and quiet.
Stayed 8 nights in Apr 2018
Response from Peter on 27 Jun 2018
thank you The staff

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roman Hotel a Delight
We really enjoyed our stay at the Hotel Principessa Isabella. The service was great, especially desk clerk Mauro who was very friendly and helpful.

6/10 Okay

Helen, Oxford

Liked: Cleanliness, room comfort
Disliked: Staff & service
Adequate
The hotel was adequate. The room was clean, but stank of cigarette smoke. The room was not very soundproof as one morning I was woken by a guest in the next room clearly going to the toilet. The breakfast was ok, an adequate range of food but nothing outstanding, the bacon and egg were only lukewarm. The man on reception I spoke to was mostly helpful but not particularly pleasant or friendly. In fact on the last day he was down right rude and unhelpful over the fact he had no change when I tried to pay the tourist tax. I pointed out may be he should inform guests they would need the exact money at the start of their stay so they could make sure they have it ready, his response; that it was not his problem. The hotel is about a 10-15 walk to the nearest underground station or bus stop. Overall, though the hotel was not terrible I would not bother to go back there or recommend it, there are many other hotels to choose from.
Stayed 2 nights in Feb 2018

8/10 Good

Frank, Plano, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel very close to main sights
Very patient with all our questions, clean room , breakfast , every member of the staff helpful and friendly .
Stayed 7 nights in Dec 2017

8/10 Good

Steve, Philadelphia

Disliked: Staff & service
was chosen by travel agent
sufficient hotel, but the staff at night were very rude due to the language barrier.
Stayed 2 nights in Sep 2017

8/10 Good

tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good location with helpful staff. Thanks
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

8/10 Good

Persians , Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Room, clean and conformatble
Great bed, large, clean room and washroom, slow internet - I will stay there again...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
It was great its the most underrated hotel!!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Friends recommended we stay here. The hotel was adequate; room was very small but bathroom was quite spacious. We specifically asked for and were given a double bed instead of the standard European issue two twin beds pushed together (which, if you snuggle your partner, tend to creep apart during the night!) The hotel was a few blocks from a taxi stand, Hard Rock Cafe and the US Embassy. There were lots of good restaurants within walking distance. The breakfast buffet was good. The hotel arranged for a fixed price taxi to the airport which was fine and cheaper than what taking a metered taxi would have cost. The hotel is within walking distance of the Spanish Steps, Trevi Fountain and one of the stops of the big double decker tour buses.

6/10 Okay

Marilyn, Canada

Liked: Cleanliness, staff & service
Disliked: Room comfort
Quaint hotel, within walking distance Via Veneto.
Overall my experience was good. The only complaint is the rooms are small, especially with two women sharing a room. We had shutters and when opened they still did not let in enough light.

8/10 Good

Fiona, Wellington nz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet location
Was in a great location walking distance to a main dining area.

8/10 Good

ralph, florida

Liked: Cleanliness, room comfort
Disliked: Staff & service
1.the pillows are flat as pancakes 2. The mattresses are hard 3. The room is very beautifully decorated with an intricate ceiling and chandelier 4. No instruction from staff that you have to put in the room card on the slot for the electricity to work 5. Don't bother bringing in your hair dryer esp using it outside the bathroom or it will short circuit the room 6. Excellent ristorante just outside the hotel 7. Good hot breakfast

10/10 Excellent

David, Anchorage Alaska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay to visit Rome
I enjoyed my stay since it was close to piazza dei popolo for my tours. The hotel employees were helpful and the room even though small was good for its value.

6/10 Okay

mike, UK

Disliked: Room comfort
no air-conditioning
despite the description there was no climate control, just a built in fan unit with variable speed/noise but no ability to set a temperature. consequently room was unpleasantly hot.

4/10 Poor

basil, tel aviv

Liked: Cleanliness
Disliked: Staff & service, room comfort
disapointing
the hotel was recently renovated--family rooms 4 people(2 adults 2 young kids) were very crowded---bathrooms big but lacking finish--no shelf near basin---beds suit a 2 star establishment--we had an early flight and needed to leave at 6.30am--NO coffee or breakfast before 7am

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel The room was cozy and the bathroom was updated Breakfast was delicious Great hotel!!!

10/10 Excellent

Russell, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine Hotel in Roma
Fine hotel. Would stay there again, happily. Only problem was walk in shower drain slightly slow draining and water tended to leak out onto the floor. Not a big issue.

6/10 Okay

michael, Naples, Fl

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Basic hotel in good location
Basic hotel with no view and no control of A/C. Pleasant staff and were helpful in getting transport to airport. Lighting too dim to read in bed.

4/10 Poor

deceived, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where are the 4 stars
For the hotel with 3x3 m2 just enough for bed, where you have no even pencil or writing paper or where you can not keep open windows, but you can clearly hear next door, there is no safe or even bath as in the offer this is the worst hotel we ever stayed. Receptionist are very rude, so hopefully you don't need any advice. Plus forget breakfast if you are not hungry as they serve food/pastry min 3 days old.Horrible place for that rating.

4/10 Poor

Spike, London, UK

Shame they didn't make contact
I would give a review had I been able to stay here. However, when I turned up with my friends to check in, the manager informed me that there was no room, as two were out of action. I don't know if this is code for being over booked, but we were transferred to the Hotel Turner which was much further out, very nice, but not where wanted to stay.

8/10 Good

Kate, New York

Liked: Cleanliness, staff & service
Great hotel in a quieter section of Rome
We had a wonderful stay at the Principessa Isabella. The location was about a mile from the "downtown" Rome attractions which was just enough to feel like we weren't in the center of the madness but not so far away as to be prohibitive. There's a couple cute restaurants in the area and a beautiful park nearby, so it is a good location. The hotel was very clean. The rooms were refreshed daily. The staff was wonderful. They spoke perfect English and were very warm to us every time they saw us. Breakfast is complimentary and served daily, and they had a nice spread of croissants, meats, eggs, yogurt, cereal and coffee and tea. Our bed was huge, and the room was a nice size too. There was a giant soaking tub and a great shower. The only downside is that the walls and floors are rather thin (tiled, not carpeted), and we could hear our very loud neighbors morning and night. Mostly, this was not a problem, but there were two sleepless nights. We never approached the hotel about this because it wasn't a huge deal to us, but if you're a light sleeper or traveling with kids, this might be an issue. Otherwise, I have no complaints and would gladly recommend this hotel to anyone looking to visit Rome but not eager to stay right in the heart of the city.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel in rome
I wanted a hotel that would allow my husband, 2 teenage daughters and me to stay in same room. hotel was nice, good price for 4 star rating, in a nice neighborhood of rome (banks, embassies). Close to the train station, so we walked to the hotel. But to get around rome, it is a bit of a walk to the nearest metro Barbereni or Spanish steps.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Room
We really enjoyed our stay. The room was spacious enough for four people and clean bedding was put on everyday. Breakfast was enjoyable , a little more variety of fruit would have been nice but we thoroughly enjoyed it. The location is nice if you want to be a little away from the hustle and bustle. Nearest underground and bus stop is a 10-15 minute walk.

4/10 Poor

Alex, Quebec, Canada

Disliked: Staff & service, property conditions & facilities, room comfort
The room is too small for 2 persons
This is a 3 stars hotel not more. The shower is too small, you can't open your arms freely.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Small rooms
Very nice stay, staff very friendly and breakfast was well presented. Rooms were very small! Had two suitcases and no space to put them anywhere in r room. The bed took up almost all the room. Location was good but everything was a 30 min walk away. And slightly difficult to find hotel again.

8/10 Good

OJ, Palm Beach, FL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 4 *
Solid 4stars hotel. Only drawback is that it doesn't have restaurant.

2/10 Terrible

Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unpleasant hotel
This is not a four star hotel. At best this is a 3 star hotel. The rooms were very small and no personal toilette items and unclean.. The day time staff was very unpleasant. There is no room service. The breakfast that is included in the room price is the worst breakfast we ever had In many years of traveling. I would never recommend this hotel.

8/10 Good

Marc, Bonn, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Principessa Isabella
Nice hotel in a relatively quiet and nice area of Rome. Plenty of restaurants and is within walking distance of the main attractions. Buffet breakfast was nice, although real fruit juice was not available and the coffee could be better.The food was very nice. The room was well equipped and furnished to a very high standard. The bed was also very good.and we slept well. Overall an enjoyable stay.

10/10 Excellent

Marita, Winamac, IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located,near Via Veneto & Villa Borghese
Great little hotel with marble floors. Elegantly decorated. In the process of remodeling other rooms for expansion. Breakfast room with a very nice breakfast. Courteous staff. walking distance to most of the sights in Rome. A few blocks from Via Veneto & Villa Borghese.I gave a 4 rating to condition only because of the stairway landing where they are doing renovations. The rooms being used, the halls, lobby, breakfast room and bar area are all very nice and newly updated.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Need to improve costumer service
Pros- clean, up to date hotel, breakfast included (scambled eggs, bacon, cereal, toast, tea, coffee). Located about 30-40 minutes from the main attractions on foot. Cons- -No US compatiable adapters available for charging phone and camera. Notified concierge , I was told to go outside and purchase adapter connection, stated " had three in the hotel but were taken by americans, so you have to buy your own." -No bellhop available to assist with luaggage. -Asked concierge personnel to call our shuttle service (40 euro) to setup pickup for return to airport due to langauge barrier, refused to call because the hotel provides there own shuttle service (50 euro). When asked about cost for call was told to go outside and use the pay phone and the rates will be available there. After much debate, the desk clerk made the call which cost 32 cents but charged 1 euro for the call on bill. -Also tried to overbill us by stating we used items in the mini bar.

10/10 Excellent

Georgia, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marlo made our stay at Principessa
Did not expect the high level of service and quality in this hotel. The staff were a delight. They were very helpful in particularily Marlo - what a gem! The hotel has just been renovated so it is like staying in a 5 star hotel. Breakfast was fantastic and the cute cook was a plus. We were able to walk to most tourist locations and were only 5 minutes away from the Villa Borghese which is the largest public park in Rome and about 10 minutes from the Spanish Steps. Well done to the staff and management of the Principessa.

2/10 Terrible

Luca, Vienna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price
The location is very nice but the rooms are very uncomfortable. The bed is made of two single beds which disconnect all the time!! The rooms are small and cold without autonomous heaters. The staff is not supportive. I would never go back in that hotel.

10/10 Excellent

Rick, Northfield, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel priced RIGHT
We had a great stay although short. It was a great location with a price that was half of what friends we were meeting paid just down the road. The breakfast was excellent as well making the value even better. I would make it a first choice next time.

6/10 Okay

Nancy

Liked: Cleanliness, staff & service
Just OK
The hotel was OK, but I wouldn't give it 4 stars. The rooms are very small, and they are repairing the stairs so it's a bit messy. If you are looking for something inexpensive, I would recommend it, but it's not impressive.

8/10 Good

Glau, Curitiba, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Convinient
Very convinient hotel for a short stay. The rooms are a bit claustrophobic.