Interior

Reviews of Astoria Garden Hotel

3 out of 5
Astoria Garden Hotel
Via Vittorio Bachelet 8-10, Termi Station, Rome, RM

Reviews

8.4

Very good

Rating 10 - Excellent. 366 out of 999 reviews" "
Rating 8 - Good. 485 out of 999 reviews" "
Rating 6 - Okay. 117 out of 999 reviews" "
Rating 4 - Poor. 16 out of 999 reviews" "
Rating 2 - Terrible. 15 out of 999 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very conveniently located!
Stayed 5 nights in Oct 2021
Response from L on 26 Oct 2021
Thank you for your review. Best regards, The staff

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Exactly what I expected with excellent service. The room was rather small with a single bed in it (I booked a single room, so expected it), but very clean. The furnitures were rather dated, but still functional. The bathroom was very compact and had to wait around 30-60 seconds for the hot water, but again everything was clean. Despite all the shortcomings, the service was excellent. The staff was extremely helpful and friendly and spoke very good English. Moreover the location is very convenient - less than 5min from Roma Termini. I stayed for 1 night, and definitely can recommend the hotel for short stays. In overall I’m happy with the stay, mostly because of the excellent service, and good value, and convenient location.
Stayed 1 night in Sep 2021
Response from l on 30 Sept 2021
Thank you for your review. The staff

8/10 Good

Amanda, Uk

Travelled with family
Liked: Cleanliness, staff & service
The location was fantastic- in a quiet street but close to restaurants and public transport
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2020
Response from Lorenzo on 23 Feb 2020
We thank you for your kind report The Manager

10/10 Excellent

alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & Friendly , helpful staff -nice hotel .
Initially I had a room which smelled and after referring it to the front desk - I was reallocated to another room . This looked new and it was definitely an upgrade. Comfortable room , clean toilets and I had a great sleep. Despite everything, the staff are the nicest reception people ever. Very friendly ,helpful , and always smiling. They were so different from the gentleman who checked me in on the 4th. He saw me but continued with his work. When he decided he had finished he then checked me in . This person had no smiles , appeared unhappy, and very unfriendly. So , minus that - it was a excellent stay
Stayed 2 nights in Jan 2020
Response from Lorenzo on 8 Feb 2020
We thank you for your precious report The Manager

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
aircondition in the bathroom was too hot. they didn't have a sewing set. the key of the door wasn't easy to use. the restaurant they recommended was bad, because too much salt. the type of the bed was wrong.
Stayed 2 nights in Dec 2019
Response from Lorenzo on 7 Jan 2020
We thank you for your preciuos report The Manager

8/10 Good

Sara

Liked: Cleanliness, staff & service
Nice and functional
Service was wonderful! Convenient location. Free breakfast was good. Clean room. Very hot shower. The bed was hard, but I’ve learned from experience that is what you get in Europe from many hotels in this price range.
Stayed 2 nights in Dec 2019
Response from Lorenzo on 7 Jan 2020
We thank you for your preciuos report The Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice I will come back soon very clean good breakfast
Stayed 1 night in Dec 2019
Response from Lorenzo on 21 Dec 2019
We thank you for your kind report The Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Lorenzo on 17 Dec 2019
We thank you for your kind report The Manager

6/10 Okay

I

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's OK for a night
It was OK but I wouldn't stay again. There was a hole on the floor covered by the carpet and you needed to be careful in the tiny room not to step on it. Very hard mattress and a challenge to find a power socket. Maybe my room 301 is the worst in the hotel and I was unlucky? Otherwise I don't get the good reviews. Staff is great and so is location if you need to be near the train station. I can't comment on the breakfast since it stops at 10 at weekends and I didn't come to Rome on holiday to get up early
Stayed 1 night in Dec 2019
Response from Ulrich on 7 Dec 2019
Thank you for your kind review

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Lorenzo on 19 Nov 2019
We thank you for your precious report the Manager La ringraziamo per la preziosa recensione La Direzione

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and friendly and helpful staff and well situated for transport. Room a bit tired but comfortable.Buffet breakfast was ok but toaster not great.All in all I would return to this hotel.
Stayed 3 nights in Oct 2019
Response from Lorenzo on 7 Nov 2019
We thank you for your kind report The Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was friendly.
Stayed 2 nights in Oct 2019
Response from Paolo on 28 Oct 2019
Many thanks! We thank you very for choosing our hotel.

8/10 Good

misslindsey, Long Beach, CA

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
The staff and service was great! Very accommodating and helpful. The hotel itself was clean and orderly. The small cafe and garden area are very nice. I didn't get a chance to try the onsite breakfast, but it is available. I had a single room, which was as expected. A bit old and lacking some comforts, particularly the bed is very firm. Otherwise a good place to stay in the heart of the city.
Stayed 2 nights in Oct 2019
Response from Paolo on 23 Oct 2019
Dear Miss Lindsey, we thank you very much and we hope we have the opportunity to welcome you one more time in the future. Best Regards Hotel Astoria Garden / Paolo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location near Termini rain station and extremly helpful and friendly staff.
Stayed 3 nights in Oct 2019
Response from Lorenzo on 14 Oct 2019
We thank you for your kind report The Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
We found the Hotel was in a good location, could walk to the supermarket, cafes, restaurants and public busing. It was a few black walk to the train station and the Hop on Hop off bus station. The hotel was old, but clean and the breakfast was very good. It is small, but has everything we needed. The staff was very helpful and made good suggestions on how to get the sights we were interested in seeing. They had a quiet courtyard in the centre, which was great to relax and just chill. I would go back to the hotel if I every return to Rome.
Stayed 2 nights in Sep 2019
Response from Lorenzo on 11 Oct 2019
We thank you for your kind report The Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Lorenzo on 8 Oct 2019
We thank you for your kind report The Manager

8/10 Good

Philp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Garden Astoria
The check in process was easy and the desk manager was very friendly and informative about Rome. If you are used to traveling in the USA you will find this hotel dated. But given it's location near the Rome Train station, it was clean, with a decent breakfast, that is well priced overall I was satisfied.
Stayed 1 night in Oct 2019
Response from Lorenzo on 6 Oct 2019
WE thank you for your kind report The Manager

6/10 Okay

David

Liked: Staff & service
Very good location
The staff were friendly and helpful. The location is very good being walking distance from the Roma Termini station, meaning it was easy to get to and from both airports. There was a lovey restaurant close by. The room was in need of an update and the bathroom was “cosy”. Overall I would probably stay again but I would look for other options first and keep this one in reserve
Stayed 2 nights in Sep 2019
Response from Lorenzo on 28 Sept 2019
We thank you for your precious report The Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Lorenzo on 23 Sept 2019
We thank you for your kind report The Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homely, quaint property. Yes the rooms could probably do with any update date but they are comfy. ALL staff were exceptional and helpful. Wouldn’t stay anywhere else if ever back in Rome
Stayed 2 nights in Sep 2019
Response from Lorenzo on 22 Sept 2019
We thank you for your kind report The Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the people are great, the internet works great on the first floor where I statyed. Great breakfast, nice staff.
Stayed 12 nights in Sep 2019
Response from Hotel Astoria Garden / Paolo on 18 Sept 2019
We thank you very much indeed!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for station, great staff, quiet, nice quiet garden to sit in, good breakfast. Have stayed her four times. Always my choice when in Rome.
Stayed 1 night in Sep 2019
Response from Lorenzo on 16 Sept 2019
We thank you for your kind report The Manager

10/10 Excellent

SHUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Ulrich on 27 Aug 2019
Thank you for your kind review

8/10 Good

G, Florence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice garden, amazing breakfast and super service by the front desk.
Stayed 1 night in Aug 2019
Response from Lorenzo on 20 Aug 2019
We thank you for your kind report The manager

10/10 Excellent

Saravanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & Relax stay
The Hotel is very near to Roma Termini station. The Hotel was really awesome than i expected. Very clean and good service. The staffs are very friendly. Quite small room but its enough for 2 people. Bed is big & comfortable.AC was working very effectively & it was a big relief when outside temp was 36 degree. The breakfast is really nice. different variety breads. muesli, yogurt & cakes, crossisants. Very good prime location, clean rooms within budget. I recommend Astoria Garden Hotel. Thanks
Stayed 2 nights in Jul 2019
Response from Paolo on 5 Aug 2019
We thank you very much indeed for your excellent review of our hotel!

8/10 Good

AK, Toronto

Travelled with family
Liked: Cleanliness, staff & service
Friendly and helpful staff. Cleanliness of the property. Also, the hotel was close to Central Train Station
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Ulrich on 12 Jun 2019
Thank you for your review

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people, lovely courtyard, convenient to Rome train station . Internet spotty and not good in some of the rooms.
Stayed 2 nights in Jun 2019
Response from Lorenzo on 9 Jun 2019
We thank you for your kind report The Manager

6/10 Okay

Dan, The Villages, Florida

Travelled with partner
Liked: Cleanliness, staff & service
Liked the garden area where our room was at. However, room was small even for European standards, bedding & bed were older & room while away from the road was not that quiet. The room was clean, bathroom pretty nice & staff very friendly. Breakfast was typical continental breakfast & quite good.
Stayed 3 nights in Jun 2019
Response from Lorenzo on 9 Jun 2019
We thank you for your kind report The Manager

2/10 Terrible

John

Disliked: Staff & service
I didn't stay. I booked a night with the hotel through hotels.com but the date got changed while in the process of making the reservation. I called the hotel less than an hour from making that reservation but they refused to change the date to the correct one. They also refused to refund my money.
Stayed 1 night in Jun 2019
Response from Lorenzo on 9 Jun 2019
We thank you for your report The Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Astoria Garden's location is ideal, walking distance to Roma Termini and the Republicca. There are numerous eateries for a bite
Stayed 3 nights in May 2019
Response from Lorenzo on 27 May 2019
We thank you for your kind report The Manager

8/10 Good

William

Liked: Staff & service, room comfort
Time for a change.
We have stayed here annually for years. The staff is lovely which is why we go back, but it is getting tired. Walls are thin, carpets and wallpaper worn. The silly coffee machine at breakfast makes the worst instant cafe, etc in all of Italy, and the instant eggs aren't much better. Hate to do it but next year will probably change hotels. Love the garden but it's time to see what else is in the neighborhood.
Stayed 2 nights in May 2019
Response from Lorenzo on 23 May 2019
We thank you for your precious report The Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Lorenzo on 10 May 2019
We thank you for your kind report The Manager

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location in a good neighbourhood at a very good price . Hotel staff extremely helpful and accommodating. Room and bathroom surprisingly clean and comfortable. Would definitely stay again and strongly recommend.
Stayed 1 night in Apr 2019
Response from Ulrich on 24 Apr 2019
Thank you for your kind review and I hope to welcome you back at the Astoria Garden Hotel in the next future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A great deal
The location is perfect! Literally, 6 minutes walking from Termini train station and bus stop. Lots of restaurants around. A small supermarket is nearby. The hotel itself is very nice for a 3-star hotel. The staff are very friendly and willing to help. Initially, we had a room facing the street, and it was tiny and dark. We requested to change the room and were accommodated. The room was clean. Breakfast was quite all right: eggs, breads, ham, cheese, pastries, cereal and yoghurt. Our bathroom even had a bidet. The only issue is, you will hear everything your neighbours do. If you are unlucky to have rowdy neighbours, you will not get a good rest. We were unable to connect to hotel WIFI with U.S. phones. It took a very long time for the water to warm up in the shower. Also, the lights are too dim for the size of the room. Otherwise, everything was great. I will definitely stay there again.
Stayed 4 nights in Apr 2019
Response from Lorenzo on 22 Apr 2019
We thank you for your kind report The Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019
Response from Lorenzo on 21 Apr 2019
We thank you for your kind report The Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great. Very close to Termini Station! Staff very kind. I love the patio with orange trees and cozy atmosphere.
Stayed 9 nights in Apr 2019
Response from Lorenzo on 21 Apr 2019
We thank you for your kind report The Manager

8/10 Good

Sasipim

Liked: Cleanliness, staff & service, property conditions & facilities
close to Rama termini but old style hotel
positive-great location close to Roma termini -helpful and friendly receptionist/ -air con in the room -several items for breakfast negative- there is 10 steps before entering hotel so not suitable for heavy luggage or wheelchair or baby car - no fridge in the room - no kettle - old quilt
Stayed 3 nights in Apr 2019
Response from Lorenzo on 21 Apr 2019
We thank you for your kind report The Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Our room was small, somewhat shabby, and poorly lit. The bed was not comfortable. The room was relatively clean and very quiet, however.
Stayed 1 night in Mar 2019
Response from Lorenzo on 28 Mar 2019
We thank you for your report The Manager

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy for transportation; great service!
I chose Astoria Garden Hotel due to the location near the Termini station in Rome. I was pleasantly surprised by the quaint, charming setting of the hotel and the phenomenal service. The breakfast was also a plus. The room was comfortable and clean. The greatest asset to this property, however, is the friendly staff. The service cannot be topped, and the quick (5 minute) walk to the train station, without feeling like you're staying near a train station, was wondering.
Stayed 2 nights in Mar 2019
Response from Ulrich on 19 Mar 2019
Thank you for your kind feedback and I hope to welcome you again at the Astoria garden Hotel in Rome

8/10 Good

Ronny E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price
Hotel was only a few minutes walk from main station. Not that many choices but sufficient. Hotel was alright and very happy with the personnel at front office. Most helpful men
Stayed 2 nights in Feb 2019
Response from Ulrich Blaswich on 9 Mar 2019
Thank you for your feedback and hope to welcome you back at the Astoria Garden Hotel in Rome

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rugby tour
Excellent value for money, staff were excellent. Had one of the rooms in the garden and was very impressed! Very handy to the termini, with loads of restaurants very close
Stayed 7 nights in Feb 2019
Response from Lorenzo on 1 Mar 2019
We thank you for your kind report The Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Lorenzo on 27 Feb 2019
Dear Madam, We thank you for your kind report. The Manager

8/10 Good

ileana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Ulrich on 19 Feb 2019
Thank you for your review.

8/10 Good

Fiona, Oswestry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019
Response from Lorenzo on 16 Feb 2019
We thank you for your kind report The Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great staff and location, clean but basic. Breakfast really disappointing.
Stayed 5 nights in Jan 2019
Response from Lorenzo on 10 Feb 2019
We thank you for your kind report The Manager

10/10 Excellent

Sean&Steph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, staff. Ulrich, Lorenzo, and the team are outstanding hosts in Rome. It was our third stay at Astoria in 5 years and it was perfect. You cannot find a more convenient hotel for the price. As a bonus Astoria' character is charming, and the back garden it gets it's name from is a thrill, especially to those visiting from North America. The hotel is located close to Termini station and a multitude of restaurants, shops and museums. It is easy to get anywhere from this hotel.
Stayed 7 nights in Jan 2019
Response from Lorenzo on 23 Jan 2019
Many thanks for your kind report The Manager and all the Astoria staff

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with very friendly, accommodating and professional staff! Highly recommend!
Stayed 3 nights in Jan 2019
Response from Lorenzo on 11 Jan 2019
Many thanks for your kind report The Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2018
Response from Lorenzo on 20 Dec 2018
We thank you for your kind report The Manager