Basically, this hotel contradicted all of its positive reviews.
The shower had MOLD in and around the space, there was absolutely zero hand soap so we had to buy basic hygienic items at a liquor store, and the "continental" breakfast was a huge joke - Each day, you were strictly given 2 scrambled eggs, 2 slices of white bread, a small pre-made coffee and a glass of orange juice. Very misleading and "continental" should be removed from the list of amenities it provides online. It's just a small, basic pre-made breakfast.
The only thing that was likable about this hotel was the location. Right in the heart of downtown, so restaurants and other sights are mostly walking distance.
Overall, we stayed at 3 hotels during our visit to Cancun, and easily this was the most grotesque hotel we've stayed at...ever. We let front desk staff know of this feedback, and they absolutely agreed, however, it's widely known that management is the issue for why the quality of everything reeks here. Avoid at all costs.