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Reviews of Harbour Hotel Richmond

4 out of 5
Harbour Hotel Richmond
152-158 Richmond Hill, Richmond, England

Reviews

8.2

Very good

Rating 10 - Excellent. 285 out of 649 reviews" "
Rating 8 - Good. 196 out of 649 reviews" "
Rating 6 - Okay. 92 out of 649 reviews" "
Rating 4 - Poor. 55 out of 649 reviews" "
Rating 2 - Terrible. 21 out of 649 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rooms Division Manager on 27 Mar 2024
Thanks Ella, Hope to see you again soon!

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 3 nights in Mar 2024
Response from Richmond Harbour Hotel on 26 Mar 2024
Thank you for your review. We hope to see you soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the artsy decor.
Stayed 2 nights in Mar 2024
Response from Rooms Division Manager on 23 Mar 2024
Thank you Amanda, we do too!See you soon

2/10 Terrible

Kate

Travelled with partner
Disliked: Staff & service
We had a good night but were very disappointed at the lack of tea and coffee in the bedroom. We then went down to breakfast and they told us we couldn’t have a table as we hadn’t booked. When we checked in, we were told that breakfast was between 7am and 10am and to go down whenever we liked. We weren’t told to book a table. It completely spoilt our stay.
Response from RHH on 20 Mar 2024
Dear Kate,We provide tea and coffee in the rooms. There is a machine in the cupboard. If you ever run out of tea bags or coffee pods we have a 24x7 reception that you can call to request for more. In regards to breakfast it does get booked to capacity but theres always the option of room service. I do apologize for the inconvenience caused and hope that you stay with us again. Shoul you need any assistance please feel free to reach out to our reception team and we will be more than happy to help.

8/10 Good

El

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, great decor, v nicely done, our room was upgraded which was generous. Reception staff were perfect. Strange to have an internal window in our room and as we were on the ground floor was v dark, great for one night but otherwise too depressing with no natural light. Restaurant/bar had a lot of potential, beautifully airy and light, gorgeous decor and great food but poor service and attention to detail. Once you managed to get a member of staff they were amazingly friendly and great, but seemed to be a lot of staff busy being unorganised, and forgetting things, which was strange. Teamwork needs to be better. Overall lovely stay we walked into town, park opposite, lots of great restaurants and pubs so nice anniversary break.
Stayed 1 night in Mar 2024
Response from Russell on 5 Mar 2024
Dear El,Thank you for choosing to stay with and sharing your feedback.We have noted your room preference for a room with a view for any future visits. I have passed on your feedback to the management for improvements in service. We would love to see you stay with us again so we can exceed your expectations. Kind regards,Russell

8/10 Good

Dinah

Liked: Cleanliness, property conditions & facilities
Lovely stay
Stayed 2 nights in Feb 2024
Response from Russell on 26 Feb 2024
Dear Dinah,Thank you for your review. We cant wait to see you again.Kind regards,Russell

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Russell on 26 Feb 2024
Thank you for your review. We cant wait to see you again.Kind regards,Russell

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, amenities
The room was comfy and nice. Service was slow in the restaurant. Good location to explore Richmond. Have to pay for parking. The spa was included and we accessed the swimming pool, sauna and steam room which were nice- wouldn’t have wanted to pay extra for it though.
Stayed 2 nights in Jan 2024
Response from Russell on 30 Jan 2024
Thank you so much for choosing to stay with us.We hope to see you soon so we can exceed your expectations.Kind regards,Russell

10/10 Excellent

Joanne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fabulous stay . Staff @ reception very friendly . Rooms are amazing . The only disappointing thing I can say is it’s very expensive to park your car. I do think that should be free . £15 for one day !
Stayed 1 night in Jan 2024
Response from Russell on 30 Jan 2024
Dear Joanne,Thank you for choosing to stay with us .We appreciate your kind feedback and hope to see you again.Kind regards,Russell

8/10 Good

Nabihah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Russell on 26 Feb 2024
Thank you for your review. We cant wait to see you again.Kind regards,Russell

8/10 Good

Tamzin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Russell on 26 Feb 2024
Thank you for your review. We cant wait to see you again.Kind regards,Russell

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rooms Division Manager on 29 Dec 2023
Thank you for your review!Best Wishes

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Rooms Division Manager on 28 Dec 2023
Thank you Jayne,Hope to see you again soon!

10/10 Excellent

maxine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply lovely.
Stayed 8 nights in Dec 2023
Response from Rooms Division Manager on 28 Dec 2023
Thank you Maxine, Hope to see you again soon!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast lovely spacious room
Stayed 2 nights in Dec 2023
Response from Rooms Division Manager on 28 Dec 2023
Thank you Gary! Wee are glad you enjoyed breakfast!See you again soon

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rooms Division Manager on 11 Dec 2023
Dear Paul, Thank you for your score!Hope to see you again soon

10/10 Excellent

Edward

Stayed 1 night in Dec 2023
Response from Rooms Division Manager on 10 Dec 2023
Thank you Edward,Hope to see you again soon!

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Likeable staff Beautiful decor Great location
Stayed 1 night in Dec 2023
Response from Russell on 8 Dec 2023
Thank you for choosing to stay with us.We hope to see you stay with us again in the near future.Kind regards,Russell

10/10 Excellent

Martin David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, bathroom amazing
Stayed 1 night in Dec 2023
Response from Russell on 8 Dec 2023
Thank you for choosing to stay with us.We hope to see you stay with us again in the near future.Kind regards,Russell

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambience, hospitality and clean/serene pool/spa area. So picturesque, truly appreciated the thoughtfulness from the team, birthday desert plus room upgrade🌟 Thank you!
Stayed 1 night in Nov 2023
Response from Rooms Division Manager on 30 Nov 2023
Dear Andrea, Thank you for taking the time to share your comments following your most recent stay! We are glad you had such a wonderful timeHope to see you again soon,Richmond Harbour Hotel

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and beautiful deco in the reception and dining areas. Russell upgraded our room on arrival which was a nice surprise
Stayed 1 night in Nov 2023
Response from Rooms Division Manager on 30 Nov 2023
Dear Ken, Thank you for taking the time to share your comments following your most recent stay! We hope to see you again soon.Richmond Harbour Hotel

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Russ on 24 Nov 2023
Thank you for rating your experience with us.Kind regards,Richmond Harbour Hotel

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel.
A lovely hotel with extremely helpful and friendly staff. The room, although described as a smaller double was more than big enough with a good sized bed. The room was very clean and well equipped. I would recommend this hotel for a visit to Richmond.
Stayed 1 night in Nov 2023
Response from Russ on 24 Nov 2023
Dear David,Thank you for rating your experience with us.Kind regards,Richmond Harbour Hotel

6/10 Okay

Natasha

Liked: Room comfort
Disliked: Cleanliness, staff & service
Second and final time staying - disappointed
We were upgraded, which was lovely, but overall, we were disappointed with the room. The room had several issues: - dirty display cushions (photo attached) - behind bathroom sink was very dirty. Viable when in the shower - The towel rail is too hot. My partner has scarred themselves, all from the smallest of touches - leak issue in bathroom ceiling (photo attached) - parking is listed as free on hotels.com, but I learnt it was £15 for 24 hours at check-in My biggest issue is we were charged twice. We pre-paid via hotels.com. Later that evening, we learnt via the credit card app that Harbour Hotel had applied the night fee again after taking the £50 holding fee. We informed the hotel on checkout. They apologised and organised a refund. A part refund has been issued but not the full amount!
Display cushion dirty
Leak in bathroom ceiling
Stayed 1 night in Nov 2023
Response from Russ on 24 Nov 2023
Dear Natasha,Thank you for sharing your feedback. We have circulated your feedback to the management team for necessary improvements.We hope you choose to stay with us again so we can create a better experience for you.Kind regards,Richmond Harbour Hotel

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Rooms Division Manager on 9 Nov 2023
Thank you Edward,Hope to see you again soon

6/10 Okay

Max

Liked: Cleanliness, property conditions & facilities
Wanted it to be so much more
Being open the stay fell below our expectations. We have enjoyed dining at the Gate several times over the years and their Sunday roasts had been exceptional. This time however its clear they have changed, the chicken didnt have a brown or crisp skin, just two leg/thighs chopped. The yorkshire puddings shop bought, sadly way below the previous high standards. The Room we stayed in although nice, we were woken up at 5am as trolleys shifting what looked like towels for the Gym outside our window and then moved past 4 times which ruined our lie in. Also the coffee machine and kettle housed nicely had no socket to plug in so had to all be taken out and set up on the dressing table, rather random and not thought through? The free Gin provided in room is a nice touch you think, however not including the tonic for this removes any geasure as a bit of a gimmik. Wanted to share as we would be keen to return in the future to the area but would most likely try one of the many neighbouring hotels
Stayed 1 night in Nov 2023
Response from Rooms Division Manager on 9 Nov 2023
Dear Max, Thank you for your comments surrounding your most recent stay. They have been passed onto the various departments for review.

8/10 Good

MOHAMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rooms Division Manager on 9 Nov 2023
Thank you Mohamad.Hope to see you again soon

10/10 Excellent

Charlotte

Stayed 2 nights in Oct 2023
Response from Russ on 24 Nov 2023
Thank you for rating your experience with us.Kind regards,Richmond Harbour Hotel

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds & welcoming staff at first instance. The feel of the building is elegant (it has a lovely fresh ambience) & inviting, combined with the surrounding nature it really is a special place. The spa facilities brilliant & a sure attraction. Our room was close enough to it so great placement provided (ground floor room is nearer a mini not so busy car park so swap to another floor if a light sleeper). Complimentary drinks (birthday) a nice touch. Oh the in house restaurant scallops just amazing, a must visit overall.
Stayed 1 night in Oct 2023
Response from Rooms Division Manager on 9 Nov 2023
Dear Andrea, Thank you for sharing such an honest and detailed review following your most recent stay with us.Hope to see you again soon

2/10 Terrible

Abraham

Disliked: Staff & service
Avoid
Poor service and Unreasonable staff / management. Delayed my check in and wouldn't even give me 1 hour extra to check out at 12 pm even though the next guest was checking in at 3 pm
Stayed 1 night in Oct 2023
Response from Russell on 28 Oct 2023
Dear Abraham,Thank you for your review. We hope you choose to stay with us again so we can exceed your expectations. Kind regards,Richmond Harbour Hotel

10/10 Excellent

Angus

Stayed 1 night in Oct 2023
Response from Russell on 28 Oct 2023
Thnka you for your feedback. We hope to see you soon.

8/10 Good

Cora

Stayed 1 night in Oct 2023
Response from Rooms Division Manager on 9 Nov 2023
Thank you CoraHope to see you again soon!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming arrival and offered an upgrade to a superior room - bliss!
Stayed 1 night in Oct 2023
Response from Rooms Division Manager on 11 Oct 2023
Hi Amanda, We are delighted you had such a wonderful time! Isn't a complimentary upgrade just great!See you again soon

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Russell on 29 Sept 2023
Dear Shaun,Thank you for your review.We hope to see you soon.Kind regards,Russell

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great situation and good hotel
Stayed 1 night in Sep 2023
Response from Russell on 29 Sept 2023
Dear Paul,Thank you for sharing your feedback.We hope to see you soon.Kind regards,Russell

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023
Response from Russell on 28 Oct 2023
Thank you for your feedback, we hope to see you soon.

10/10 Excellent

Christopher

Stayed 2 nights in Sep 2023
Response from Rooms Division Manager on 21 Sept 2023
Thanks Christopher, See you again soon!

10/10 Excellent

Alessandro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, professional staff
Stayed 1 night in Sep 2023
Response from Rooms Division Manager on 21 Sept 2023
Dear Alessandro, Thank you for such kind comments, See you again soon Laura

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a fabulous stay Thank You everyone so friendly and helpful
Stayed 1 night in Sep 2023
Response from Rooms Division Manager on 21 Sept 2023
Dear Sally, It was a pleasure welcoming you to Richmond Harbour See you again soon Laura

8/10 Good

lawrence

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rooms Division Manager on 4 Sept 2023
Hope to see you again soon Lawrence

8/10 Good

DAVID

Liked: Cleanliness, property conditions & facilities, room comfort
A nice hotel with a decent spa
The hotel was good, a comfortable room with air con and the spa was great with a proper pool. Service at the hotel was OK. One receptionist asked what day it was when booking breakfast and two other staff struggled to resolve a relatively minor issue. Parking is limited - if you can’t get into the parking outside there aren’t too many other local options. The additional charges for breakfast and spa use are clearly noted but still add up even on a short break. Breakfast was good both days (we tried different options) and the restaurant was good and reasonably priced. The location is excellent, lots of green space locally and a short walk to the river. Plenty of food and drink options in the centre of Richmond. A longer walk to Kew Gardens or local rail and tube services - or hire a scooter / bike.
Stayed 2 nights in Sep 2023
Response from Rooms Division Manager on 4 Sept 2023
Dear David, Thank you for sharing such a detailed account following your most recent stay with us. We hope to see you again soon Laura

10/10 Excellent

Todd

Stayed 2 nights in Aug 2023
Response from Russell on 29 Sept 2023
Dear Todd,Thank you for sharing your feedback.We cant wait to see you again.Kind regards,Russell

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay, exceptional room, food and service.
Stayed 1 night in Aug 2023
Response from Rooms Division Manager on 4 Sept 2023
Dear Mike, Delighted to read such wonderful comments surrounding your most recent stay. We hope to see you again soon Laura

8/10 Good

Lara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Rooms Division Manager on 4 Sept 2023
Hope to see you again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Rooms Division Manager on 4 Sept 2023
Hope to see you again soon Kevin!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
The room was fantastic, clean and very modern. If I was returning to this area I wouldn’t even look anywhere else !
Stayed 2 nights in Aug 2023
Response from Russ on 19 Aug 2023
Dear Andrew,Thank you for your review. We hope to see you soon.Kind regards,Russell

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Russ on 19 Aug 2023
Thank you for your review. We hope to see you soon.Kind regards,Russell

10/10 Excellent

Kirstie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous weekend stay
Beautiful hotel, excellent spa. Friendly service & lovely breakfast. We will definitely come back
Stayed 2 nights in Aug 2023
Response from Rooms Division Manager on 4 Sept 2023
Dear Kirstie,Thank you for sharing such wonderful comments surrounding your most recent stayHope to see you again soon Laura

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Russ on 19 Aug 2023
Thank you for your review. We hope to see you soon.Kind regards,Russell

10/10 Excellent

Chao-Mei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
charming historical building with modern amenities.
Stayed 1 night in Jul 2023
Response from Russ on 26 Jul 2023
Dear Cha-Mei,Thank you for your review.We hope to see you soon.Kind regards,Russell