Property grounds

Reviews of Coral Princess Hotel

3 out of 5
Coral Princess Hotel
1159 Magdalena Avenue Condado, San Juan

Reviews

8.4

Very good

Rating 10 - Excellent. 496 out of 1005 reviews" "
Rating 8 - Good. 300 out of 1005 reviews" "
Rating 6 - Okay. 109 out of 1005 reviews" "
Rating 4 - Poor. 51 out of 1005 reviews" "
Rating 2 - Terrible. 49 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to walk around the condado area.
Stayed 1 night in Mar 2024

2/10 Terrible

Dean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not what it advertised. It’s gross looks old and your room is like a bedroom. Not a hotel room. The property is not maintained. The bathroom sink didn’t go down. The toilet needed us to add water for it to go down they had no pressure. The fridge froze everything. We stayed one of the 3 days due to the horrible conditions. We asked the manager to call us and no one has contacted us. We ended up paying 3x the amount per night at another place. We asked for a refund as it clearly was an intentional defrauding. The guy didn’t know what was going on. We got no call from the manager either. It was disgusting.
Stayed 3 nights in May 2024
Response from Julian on 23 May 2024
I apologize for any misunderstanding. We're sorry to hear about your experience and are taking your concerns seriously. Our team is working to address the issues you've raised promptly. Please let us know if there's anything else we can assist you with.

8/10 Good

Jeseriel

Liked: Staff & service
I loved how close it was to the shops, restaurants, beach and most especially Walgreens.
Stayed 3 nights in May 2024
Response from Daniela Avila on 22 May 2024
hi Jeseriel thanks for your feed back, am glad you had a great expirience, have a great day

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pool is to small so we never spent anytime in it. Definitely not a place for a family with kids. Also, in order to watch tv the WiFi needs to work and it never did or you could sign in to your streaming channels but there might be fees for that. The internet connection was terrible. Other than that, it’s convenient to the beach and local restaurants.
Stayed 5 nights in May 2024
Response from Daniela Avila on 22 May 2024
hi Linda an sorry to hear that, we are going to work on that for a better experience... have a great day and thanks for your feed back

4/10 Poor

Silvia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were so many mosquitoes and biting gnats inside the common areas and rooms that daily I would kill at least 3 or more insects. To access our room on the second floor we had to cross an outdoor area (we got wet when it was raining, even being inside the hotel). The cleaning staff were very nice and worked hard. The room had a musty/damp smell (we suspect that people smoked there) and I feared the rain would come into the room. The check in staff, on Sunday the day we arrived, were condescending when we asked about checking in. The man told us that check in wasn’t until 3:00 pm. The way and how he spoke to us, in my opinion, made it sound like we were dumb for not knowing. We were told to go wait in their lounge and during this time my companions and I were bitten multiple times, in less than 1 hour, by mosquitoes. This only became worse as these bugs were inside the bedrooms also. The location of the hotel is very good, walking distance from dozens of restaurants and from La Playita.
Stayed 3 nights in May 2024
Response from Daniela A. on 23 May 2024
We apologize for any inconvenience caused by the mosquitoes during your stay. As a tropical island destination, dealing with mosquitoes can be a challenge beyond our control. However, we're actively taking steps to minimize their presence within our premises. We appreciate your understanding and hope to provide you with a more comfortable experience in the future. If you need further assistance, please reach out to us.

4/10 Poor

Dominic

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
What I booked was not the room I received. We had no hot water. When talked to the staff the always oh the manager is going to get with or they didn’t speak English
Stayed 3 nights in May 2024
Response from Daniela Avila on 22 May 2024
hi Dominic am so sorry to hear that, we are working on that to better serve our gess, and we do have bilingual espeaking employees.. thank you for your feed back and have a great day

10/10 Excellent

Shayna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Location was nice, walking distance to beach and restaurants.
Stayed 4 nights in May 2024
Response from Daniela Avila on 22 May 2024
Hi Shayna thank you for the feed back, we hope you visit us again thanks..

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice i would definitely stay there again!
Stayed 4 nights in May 2024
Response from Daniela Avila on 22 May 2024
Hi Antonio thanks for the feed back, we hope to see you soon agin, have a great day.

6/10 Okay

Ruperto Martinez

Liked: Cleanliness, property conditions & facilities
The pool was a amazing
Stayed 5 nights in May 2024
Response from Daniela Avila on 22 May 2024
Hi Ruperto Martines thanks for the feed back, we hope to see you soon agin, have a great day.

10/10 Excellent

Annalissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coral Princess was walking distance from many activities. Loved it!
Stayed 4 nights in May 2024
Response from Daniela Avila on 22 May 2024
HI Annalissa, thanks for the feed back, we hope to see you soon agin, have a great day.

2/10 Terrible

carlos

Disliked: Cleanliness, staff & service, amenities
Terrible
Stayed 6 nights in May 2024
Response from Daniela Avila on 22 May 2024
Hi Carlos thanks for your feed back, can you give me a litle more details on your expirience, so we can serve our guess better.. thank you have a great day..

4/10 Poor

LaToya

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The hotel didn’t look anything like the pictures. They do not give you washcloths to shower with so if you stay here, just bring a sponge or Lofa or washrag. I wouldn’t stay here again, but if you’re on a budget, this is a great option. Front desk staff was very nice.
Stayed 4 nights in Apr 2024
Response from Daniela Avila on 22 May 2024
Hi La toya, am so sorry to hear that, we probably sent our towels to the laundry, because we do it 2 times a day, every day. we are goin to work on that for better asist our gess. thank you have a great day

2/10 Terrible

Enith

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada de estacionamiento disponible . Los empleados nada simpáticos y nadie habla español en un país latino.
Stayed 1 night in May 2024
Response from Daniela Avila on 22 May 2024
hola Enith gracias por su comentario,trabajaremos para darle un mejor servicio. el estacionamiento es al frente del hotel el primerlo en llegar es el primero que lo usa, al igual de los parqueos en la calle. y nuestro personal si es bilingue, es solo de dejarles saver a los empleados el lenguaje de su preferencia.. graciasx lindo dia

6/10 Okay

Scott

Liked: Staff & service, property conditions & facilities
Our room was moved 1st night. First room was leaking water from ceiling. There was no TV and no wi-fi at all. So if you like to relax at the end of the night in front of a tv, not gonna happen. Breakfast area was clean and Good coffee. Small pool but clean.
Stayed 4 nights in Feb 2024
Response from Daniela A. on 23 May 2024
We apologize for the inconveniences you encountered during your stay. Moving rooms due to a leaking ceiling is certainly not the experience we aim to provide. We're sorry about the lack of TV and Wi-Fi in the initial room, and we understand how important these amenities are for your comfort. We're glad to hear that you found the breakfast area clean and enjoyed the coffee, as well as appreciated the cleanliness of our small pool. Your feedback is invaluable to us, and we'll work diligently to address these issues and ensure a more pleasant stay for our guests in the future. If you decide to give us another chance, we'll do our best to exceed your expectations. Thank you for sharing your experience with us.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property needs an upgrade, welcome packages with Wi-fi password, taxi or Uber telephone numbers and restaurant recommendations, would be a nice touch. Rooms need amenities, coffee maker and microwave. Our room desperately needed a paint job. Our door did not work properly it was sticking and hard to open or close. The staff were very friendly and helpful there are many places to eat and shop.
Stayed 5 nights in May 2024
Response from Daniela A. on 23 May 2024
Thank you for sharing your feedback with us. We truly appreciate your suggestions for improvements, such as providing welcome packages with helpful information like Wi-Fi passwords, taxi/Uber numbers, and restaurant recommendations. Additionally, we understand the importance of room amenities like coffee makers and microwaves, and we'll certainly take this into consideration for future enhancements.We apologize for any inconvenience caused by the condition of your room, including the need for a paint job and the door not working properly. We're committed to addressing these issues promptly to ensure a more comfortable stay for our guests.It's wonderful to hear that you found our staff friendly and helpful, and that you enjoyed the nearby dining and shopping options. We're grateful for your feedback, and we'll strive to make necessary improvements to enhance the overall guest experience. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. Your satisfaction is our top priority.

6/10 Okay

Ujwal, Buffalo

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2024

10/10 Excellent

Kaven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It’s at the perfect location literally a 3 min walk to the beach and 5 min walk to the casino .. absolutely amazing can’t wait to go back..no view at all from my room though, which was mehh but other than that loved where it was more than anything
Stayed 4 nights in May 2024
Response from Daniela A. on 23 May 2024
We're thrilled to hear that you enjoyed the convenience of our hotel's location, just minutes away from the beach and casino. It's fantastic to know that you had a great overall experience and are already looking forward to returning. We understand that the lack of a view from your room may have been a downside, but we're delighted that the prime location made up for it. Thank you for your kind words, and we can't wait to welcome you back for another enjoyable stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

8/10 Good

Dennis

Liked: Staff & service, amenities
The hotel was conveniently located with everything you need close by.
Stayed 1 night in May 2024
Response from Daniela A. on 23 May 2024
We're delighted to hear that you found our hotel conveniently located with everything you need nearby. Providing easy access to amenities and attractions is a priority for us, and we're pleased that our location met your expectations. Thank you for choosing to stay with us

10/10 Excellent

Idowu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, clean environment, indoor pool and affordable
Stayed 5 nights in Apr 2024
Response from Daniela A. on 23 May 2024
We're delighted to hear that you had a positive experience at our hotel. Providing excellent service and maintaining a clean environment are top priorities for us, and we're glad to hear that you found both to your satisfaction. Our indoor pool is a popular amenity, and we're pleased that you enjoyed it during your stay. We strive to offer affordable rates to ensure that our guests have a comfortable and budget-friendly experience. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

6/10 Okay

Brittany

Liked: Property conditions & facilities
Property was perfect for what we needed
Stayed 1 night in May 2024
Response from Daniela Avila on 22 May 2024
Hi Brittany, thanks for the feed back, we hope to see you soon agin, have a great day.

4/10 Poor

Ruby

Travelled with partner
Disliked: Amenities, property conditions & facilities
JUST DONT! The app they want you to use was useless since it never opened our door so we got a key. Couldn’t get a hot shower for the entire 5 days we were there… then the pipes burst. I knew this place wasn’t gonna be the Condado Vanderbilt or La Concha but dear God I wasn’t expecting what we walked into. The noise never stops, the entire place echoes, you hear everything magnified. The pool is a bad joke, think concrete kiddie pool. This place is closer to a youth hostel then a “boutique” hotel. Pay a few $$$ more & go somewhere nicer.
Stayed 5 nights in Apr 2024

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 4 nights in Apr 2024

10/10 Excellent

Luis F

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the way the personel was willing to help and curios. I didn't like traffic jams.Over all it was a nice place.
Stayed 6 nights in Apr 2024
Response from Daniela A. on 23 May 2024
We're glad to hear that you appreciated the helpful and courteous staff during your stay. Traffic jams can indeed be frustrating, and we apologize for any inconvenience they may have caused. Despite this, we're pleased that you found the overall experience enjoyable. If there's anything we can do to make your next stay even better or if you have any specific feedback about how we can improve, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, the room was very clean. 8/10 because the hotel dont have enough Parking for all guests.
Stayed 1 night in Apr 2024

4/10 Poor

Rania

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This felt more like staying at a motel, the cleanliness was not great, the area is noisy with a lot of work on the street, the staff was not friendly nor helpful. I would not recommend.
Stayed 2 nights in Apr 2024

6/10 Okay

Keishla Marie Reyes

Travelled with partner
Liked: Cleanliness, staff & service
Rooms are super small, Parking is terrible. Love that condado is walkable
Stayed 4 nights in Apr 2024

10/10 Excellent

Mayra A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 5 nights in Apr 2024

6/10 Okay

Barbara

Travelled with family
Liked: Staff & service
Disliked: Amenities
The hotel staff were all really nice and accommodating. They'd suggest restaurants and places to try. All spoke English and Spanish so there was no problem communicating with them. The location was very convenient to restaurants, shopping, and the beach. The parking availability is definitely a problem. The night I arrived, it was very late and I was traveling alone. I finally had to park my car in a lot down the street. I had to walk at like 2:00 am by myself from the lot. When I went to retrieve it the next day, it cost me $50.00!! The first couple of days I was there, some people were yelling, swearing, fighting, and slamming doors. Occasionally in the middle of the night you'd hear a loud door slam. At times water pressure is low in the shower and then at times there's little hot water. The pool is pretty small. The maids often forgot to drop off new towels even after I requested them. I wish they had real cream for the coffee in the morning, but you could always pick some up and keep in your refrigerator. I hate the powdered creamer. Otherwise, we had a great week. The weather was good, not too hot, not too much rain. The staff were very nice!
Stayed 8 nights in Apr 2024

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities
When we arrived there was a gentleman who wasn’t personable. We were unable to check in early and parking is limited to first come, first serve. The room was clean, and the air conditioner worked well. We only stayed here our last night because we had an early flight and we had traveled all over the island. It was worth the price.
Stayed 1 night in Apr 2024

10/10 Excellent

Kaleema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! It was simple and clean. Perfect for my 3-day trip to San Juan
Stayed 2 nights in Apr 2024

6/10 Okay

Yohana Karina Hidalgo

Business traveller, Travelled with partner
Disliked: Staff & service
La ubicación era buena!
Stayed 4 nights in Apr 2024

4/10 Poor

Aida

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Laporsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay here was not bad at all very clean and everything is in walking distance food, bars, beach anything that you can think of… the only complaint I have is that there was barley in hot water let’s say it was luke warm.
Stayed 4 nights in Apr 2024
Response from Ricardo on 17 Apr 2024
Thank you for taking the time to review us. We apreciate your feedback. We will look into this inmediatly.

8/10 Good

Amdel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All good. But needs more attention in the clean services at the rooms.
Stayed 1 night in Apr 2024
Response from Ricardo on 17 Apr 2024
Thank you for taking the time to review us. We appreciate your feedback. We will look into this immediately.

10/10 Excellent

Shanice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. Perfect for a short weekend getaway. I was a solo female traveler and felt very safe at this location. Located near great restaurants, walking distance to Condado Beach. There’s a Walgreens on the corner that’s open 24hrs. Not far from Old San Juan, La Placita, and the airport. After a day of being out I knew I was coming back to a clean and cozy room. Amazing, kind, and generous staff. Front desk is open 24hrs. Overall great stay, not much I would change.
Stayed 3 nights in Apr 2024
Response from Ricardo on 17 Apr 2024
Thank you for taking the time to review us. We appreciate your feedback. .

8/10 Good

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property to stay at. It was close to a lot of dinning and bar options. Walgreens is a block away which was very convenient. Staff could have been friendlier but other than that I would stay here again.
Stayed 4 nights in Mar 2024
Response from Ricardo on 17 Apr 2024
Thank you for taking the time to review us. We appreciate your feedback.

10/10 Excellent

Rebekah Esther

Travelled with partner
Liked: Staff & service, property conditions & facilities
The grounds were beautiful!!!
Stayed 5 nights in Apr 2024

6/10 Okay

Jorimar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It sucked there were no parking I paid $56 for one night just on parking
Stayed 2 nights in Apr 2024
Response from Ricardo on 17 Apr 2024
Thank you for taking the time to review us. We appreciate your feedback. However we never stated we offer parking. It looks like you did not consult front desk, we would have pointed you in the more economical lots ranging from 17. and with in walking distance.

6/10 Okay

Mhina Denise

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Loved the area. Very walkable and close to the beach and many dining options. It’s also very central to other areas of the island so easy to get around by car/rideshare. Unfortunately, the floors of our room were filthy and were not cleaned before we checked in or while we were there and the hotel lacked basic amenities like a microwave or ice machine (not a super big deal). Staff was okay but they’re not always easy to find if you need something. It was a fine stay, just don’t expect anything fancy. Best part of this hotel was the location.
Stayed 7 nights in Apr 2024

10/10 Excellent

Juan Carlos

Stayed 2 nights in Mar 2024
Response from Ricardo on 17 Apr 2024
Thank you for taking the time to review us. We appreciate your feedback.

6/10 Okay

Joan

Disliked: Amenities, property conditions & facilities
The Clorox smell too strong
Stayed 1 night in Apr 2024

2/10 Terrible

Jocelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible service, all staff had an attitude

6/10 Okay

Ravi, Charleston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This little hotel is located quite nicely that’s stone throwaway from beach. Location wise it scores all 5 stars. Plenty of dining options all around the hotel. Housecleaning staff were prompt, courteous and go out of the way to help. Front desk people are totally useless and good for nothing. I stayed for 5 nights and complained about tv not working in the room. They couldn’t get it fixed in all those 5 days. I kept checking for all 5 days and each day they had a new story to tell. The hotel offers complimentary toast and coffee in the mornings which may be useful to some. This hotel is more for couples and families shall look elsewhere.
Stayed 5 nights in Mar 2024

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing fancy, just a very solid place. Short walk to the beach. Restaurants aplenty, probably night life but us old folks don’t care about that.
Stayed 1 night in Apr 2024
Response from Ricardo on 8 Apr 2024
Thank you for taking the time to review us. We value your feedback.

8/10 Good

Ivelisse

Our room was right there in the first floor when you come in. Very nosey! They said the room blinds were black out they were not we had to be very careful so no one can see us😊
Stayed 3 nights in Apr 2024
Response from Ricardo on 8 Apr 2024
We will loke into this and get it corrected.Thank you for taking the time to review us. We value your feedback.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service
The beach was amazing
Stayed 3 nights in Apr 2024
Response from Ricardo on 8 Apr 2024
Thank you for taking the time to review us we appreciate your feedback.

8/10 Good

Mae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay for one night was good.
Stayed 1 night in Mar 2024
Response from Ricardo on 8 Apr 2024
Thank you for taking the time to review us. We value your feedback.

10/10 Excellent

LeMeisha Camay, Merrillville

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and safe. Walking distance from the beach and all the fun.
Stayed 6 nights in Mar 2024
Response from Ricardo on 8 Apr 2024
Thank you for taking the time to review us. We value your feedback.

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff was very helpful after our flight was canceled the directed us to places to eat, and visit and helped us secure transportation and secured our luggage until we went I. To another location. Loved the pool, bed, breakfast everything.
Stayed 1 night in Apr 2024
Response from Ricardo on 8 Apr 2024
Thank you for taking the time to review us. We value your feedback.

10/10 Excellent

Flormary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A good place to stay..
Stayed 3 nights in Apr 2024
Response from Ricardo on 8 Apr 2024
Thank you for taking the time to review us. We value your feedback.