4 outdoor pools, pool umbrellas, pool loungers
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Reviews of Khaolak Merlin Resort

4 out of 5
Khaolak Merlin Resort
7/7 Phetkasem Road, Lamkaen, Thai Mueang, Phang Nga

Reviews

9.0

Wonderful

Rating 10 - Excellent. 48 out of 87 reviews" "
Rating 8 - Good. 34 out of 87 reviews" "
Rating 6 - Okay. 2 out of 87 reviews" "
Rating 4 - Poor. 3 out of 87 reviews" "
Rating 2 - Terrible. 0 out of 87 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Stayed 2 nights in Nov 2023

10/10 Excellent

pamela

I would definitely recommend this property,
Stayed 2 nights in Oct 2023

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ill be back soon!
Loved the space, lush greenery and choice of beautiful pools. Breakfast was varied and delicious. Fruit shakes and cocktails were great too. Ate in the restaurant 2 times - both times were fantastic. Happy friendly and helpful staff
Delicious lunch in the beach restaurant
Main pool
Stayed 4 nights in Aug 2023

10/10 Excellent

oren

Stayed 3 nights in Sep 2022

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful green, very clean and friendly.
Stayed 12 nights in Jun 2022
Response from The Management on 29 Jul 2022
Thank you for giving us a perfect rating! We are so pleased that you had a wonderful holiday with us and we hope to welcome you back for another relaxing stay.

10/10 Excellent

yosi

Stayed 3 nights in May 2022
Response from The Management on 19 May 2022
Thanks for giving us a PERFECT RATING!! We are so glad that we were able to make a good impression on you. We hope to see you again for another 5-star experience.

10/10 Excellent

Sukon

Stayed 1 night in Mar 2022
Response from The Management on 25 Mar 2022
Thank you for choosing our resort and leaving your excellent rating. We are so glad that you had a positive experience with us! We hope you come back for another comfortable stay in our tropical paradise!

8/10 Good

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet place in green
Very pleasant and quiet hotel with friendly staff, directly on beach. . Located in tropical garden. Some years have passed since the hotel was built, but still in good condition. Only the air-conditioning could work better.
Stayed 3 nights in Jan 2022
Response from The Management on 12 Jan 2022
Dear Pavel, Thank you for taking the time to review your stay with us and share your beautiful photos. We are pleased to know that you enjoyed a relaxing holiday at Khaolak Merlin Resort. Regarding the air-conditioning, we will check with engineer team. Thanks again and we hope to welcome you again in the near future. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, there are plenty of swimming pools within the resort and are easily accesible. Small neighbourhood nearby with plenty of Thai restaurants and tiny shops. However it is relatively expensive to take the taxi to and from Khao Lak Town centre and the night market
Stayed 3 nights in Aug 2019
Response from The Management on 27 Aug 2019
Thank you for choosing our resort and sharing your excellent review. We are so glad that you had a positive experience with us! We hope you come back for another relaxing holiday in our tropical paradise.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had our wedding at this venue and the staff and service was fantastic.
Stayed 7 nights in May 2019
Response from The Management on 25 Jun 2019
Dear Guest, Thank you for your very generous rating and taking the time to come and review us here on Expedia. It was indeed a pleasure hosting your wedding with us and we are happy we were able to make your dreams come true. Our aim, always, is to provide our guests with an experience to remember and to know we have achieved this fills me with great pride and joy. I will certainly make sure to pass your kind words on to our teams. We hope to welcome you both back again for another memorable stay at Khaolak Merlin, please be sure to contact us in advance so we can try to get you the same room as before. We wish you both a happy marriage and hope to see you again someday. Best Wishes,

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel, comfortable and lovely gardens/pools!
The hotel is lovely and grounds are great. Its right on the beach and has stunning sunsets to watch. There are many pools to enjoy and relax at. The rooms are comfortable but a little dated if you stay in a superior style room. The area outside the hotel has a couple restaurants but the few meals I had were just average. There is a fabulous beach cafe just outside the hotel resort along the beach and its a beautiful spot to grab lunch!
Stayed 3 nights in May 2019
Response from The Management on 18 Jul 2019
Thank you very much for your lovely review and for taking the time to give us a feedback. We are delighted to read that you enjoyed our facility in the middle of a tropical garden. We thank you for choosing our tropical beach resort for your holiday and we would be very happy to welcome you back to us.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff were rude at breakfast and reception. We have been to 3 other hotels and this was the worst
Stayed 4 nights in May 2019
Response from The Management on 25 Jun 2019
Dear Guest, Thank you for visiting our property. It is sad to read that you could not gain a positive experience with us and we apologize particularly for any rudeness that was aimed towards you, and we are sorry that you did not have a wonderful impression of our service. We will review our staff training based on your feedback. Nevertheless, we thank you for your visit and send sunny greetings from Khao Lak. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed at four resorts in this area over the past 3 years, we decided to upgrade to Merlin, we have previously walked through the grounds. We were most impressed with the resort and especially the friendly staff. Lovely big smiles from the Concierge desk upon arrival and nothing was too difficult. Good breakfast, lovely room surrounded by lush gardens. The Thai style timber décor and nicely refurbished rooms are a great alternative to staying in the usual concrete jungle. Many thanks to management and staff for a wonderful 2 day peaceful escape from our home in Phuket.
Stayed 2 nights in May 2019

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
July break #002
A beautiful location to stay at. This was our second time to stay here. Loved it
Stayed 2 nights in Jul 2018

10/10 Excellent

Stuart, Indiana USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was well maintained had very good resources for all types of vacationers. There were was the beach for sun bathing and swimming. Also there were pools for families to enjoy. The food was great and there were multiple options for dining inside and outside of the resort. The options for activities were outstanding the elephant trip we really enjoyed. Hans who organized the trips was very helpful and knowledgeable. The staff at the hotel were great they made our stay very enjoyable. My wife is a vegetarian and she had no problem getting great food to eat
Stayed 7 nights in Jul 2018

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Khaolak with Apple.XXX
A truly amazing hotel. Very nice decor. Amazing gardens around the 4 swimming pools. We stayed 5 nights and hated leaving. Hope to return in 8 weeks time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

ous, london, uk

Disliked: Staff & service, property conditions & facilities, room comfort
Remote hotel with recurrent power cuts
Had to change to another hotel after 2 out of 7 booked nights. Not much to do really and taxis to any place of interest will cost you a lot.

10/10 Excellent

Brooke, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family get away...
We loved our stay at Khao Lak Merlin. We travelled mid October which was low season and it was end of the rainy season. The staff were lovely, check in was great as we arrived at 10 am ( and our rooms were available), brekky was great, amenities were suffice and pools were cool... We loved it!!!

8/10 Good

Cari, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, good situation, very good facilities
Stayed for 5 nights, lovely hotel and gardens good for a quiet getaway. Nice beach.

8/10 Good

Julie, Australia - NSW - Sydney

Liked: Cleanliness
Value: Acceptable price;

8/10 Good

Jack, Brussels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four days of bliss on the beach
Great location if you are looking for a relaxing getaway though not if you have come to Thailand to party. My wife and I arrived thinking we would have a bit of an explore, but ended up spending four glorious days sitting by the beach, body surfing then cooling down in the afternoon at the pool bar. I'd read some reviews stating the food was a bit dodgy, but everything we ate was good to great apart from the fish dishes. The linen smelled at little bit musty in the room, but the room was otherwise spotless and the staff were terrific, and for what we paid per night the value was incredible! This is the place to go if your looking for great value for money and a really relaxing, zero-stress holiday. Loved it.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ok but not wow
Compared to other resorts in the world Merlin would rate highly however compared to other Thai resorts it was rather disappointing. Decor, garden, pools and water slide all great. However food menu, breakfast, service and friendliness of staff were not as pleasing as we've encountered at the many other resorts we've been to. Also to not have free wifi everywhere in a resort of this standard is frankly not good enough these days.

8/10 Good

traveling Leslie

Liked: Cleanliness, staff & service, room comfort
Tropical paradise!
Our family loved our 4 nights at the Merlin Resort. The resort is set in a lush tropical forest and offers lovely rooms, several pools and a fabulous breakfast! Since our visit was in the rainy season, our weather was not perfect and the ocean was too rough for swimming. There are also big rocks along the beach so you may have to be cautious even with calmer seas. We were very pleased with the elephant trekking/bathing and James Bond Island excursions (and return transportation to the airport) booked through Mr. Moo down the beach to the right near Jo's Seafood and the lovely Peter Bar. The hotel restaurant is nice but we also enjoyed some of the places in the village a short walk away from the hotel. We also loved the cheap massages at the hotel and in the village!

8/10 Good

Don Giovanni

Liked: Cleanliness, staff & service, room comfort
Beautiful jungle retreat with a beach
Beautiful rooms, beautiful garden (it feels like being in a jungle) , amazing swimming pools and a long beach (the water is not great, but that's everywhere in Khao Lak). If you want a nice beach take a boat/snorkeling trip to the Similan Islands. It's a little far away from Khao Lak village, so it's perfect if you want to be quiet or enjoy some quality time with your family. For 200BHT/day you can rent a scooter anyway if you want to go back and forth to the village. Not so good if you are single and looking for party-time.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Velcome to Khao Lak
Khao Lak is where we are going, that is what we told everyone, and no one had ever heard of it. Why? we wondered? because it is the German place to go on holiday... That does not mean we didnt enjoy our time there, Merlin is about an hour away from the airport and an hour and a half away from Phuket Town if you plan your holiday for sitting on the beach and looking through a few souviner shops and maybe buying a tailored outfit then Khao lak is definately for you as there is not much else around but it is beautiful, there are elephants that you can ride (if you like that kind of thing) places to walk, and beaches to explore. Many trips are extremely expensive here such as trips to Phi Phi at 3000 Baht! - we decided to stick with the beach we had. The food at Merlin is boring, its ok if you want lunch after spending the day on a beach but the room service, bar and restaurant menu are exactly the same and the choice is limited. they were doing work to the hotel while we were there, they did the best to make sure this did not disrupt anything. my partner was stung by jelly fish - not the merlins fault of course - but be wary - also remember the sun is much much stronger than it feels. as I said earlier its a very German area, each morning the Thai staff greeting with Guttenmargen or however they spell good morning in Germany, and they all spoke very good German, their English is poor. although I cant complain too much - my Thai is not great either!

10/10 Excellent

Boris/Bimbo, Walpole, MA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelent stay!
We went in February.This hotel i amazing! Very good location and service.You wont be wrong to choose Khao lak Merlin Resort.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beachfront park and ample space
At this price I was a bit dissapointed about the room as it did not have a view, and felt simple. However, the amenities were great, the bed good and the bathroom was super. The staff was polite and attentive and I could see a relax holiday in this resort just lying on the beds on the grass lane near the beach. With a location 2 km. from the center of khao Lak (over a mountain = 15 mins.) it is not central... but quiet. The buffet breakfast was a bit dissapointing - the highlight was that there was an "egg station"

8/10 Good

Asami

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
春休み子供と友達と３人で泊まりました。治安もよくアジア人は私達だけ。近くにはコンビニやレストランもあり夜も出歩けました。ホテルは美味しい朝食とプライベートプールやビーチでゆっくり過ごせました。とても綺麗なホテルでオススメです。
Stayed 4 nights in Mar 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Markus, Leonberg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein kleines Paradies 🌴☀️ Es war zugegeben unser erster Aufenthalt in Thailand, aber alle unsere Erwartungen wurden mehr als übertroffen. Die Anlage kombiniert das Dschungelflair Thailands mit einem Resort Wir hatten ein Appartement mit Poolzugang gebucht, die Räumlichkeiten und die Ausstattung waren überdurchschnittlich. Das Frühstück super reichhaltig und vielseitig Das Personal in jeder Hinsicht super freundlich und zuvorkommend. Wir kommen ganz sicher wieder.
Stayed 8 nights in Nov 2023

8/10 Good

Rik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great nature and lovely beach
Stayed 14 nights in Oct 2023

10/10 Excellent

yuko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
素晴らしいロケーションで一日中デッキチェアーでゆっくりしました。 1番ランクが低い部屋だったので海までが遠かった。次回はランクアップします。 朝食にタイ料理があればいいなと思いました。 また宿泊します。
Stayed 3 nights in Jun 2023

8/10 Good

Stéphan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel dans la jungle
Hôtel surprenant avec une ambiance jungle. Avec beaucoup de bassins où nager et avec quelques chutes d’eau. Le personnel est très avenant et la nourriture y est très bonne et le banquet du petit déjeuner bien fournit. Malheureusement, vu le prix des chambres, il manque le petit plus qui ferai de cette hôtel un un établissement parfait comme, la décoration de bienvenue sur le lit, ou aussi d’avoir des équipements multimédias qui fonctionne et un réseau wifi rapide.
Stayed 5 nights in Jan 2023
Response from The Management on 31 Jan 2023
Chère Stéphan,Nous sommes ravis d'avoir appris que vous avez apprécié notre ambiance de jungle et la qualité de nos piscines et cascades. Nous sommes également heureux que notre personnel amical et notre nourriture de qualité aient rencontré vos attentes. Nous prenons en compte votre commentaire concernant les équipements supplémentaires qui pourraient améliorer votre expérience de séjour et nous ferons de notre mieux pour améliorer ces éléments dans l'avenir. Merci d'avoir choisi Khaolak Merlin Resort pour vos vacances.Très sincèrementVivre en harmonie avec la nature,Meilleurs voeux,L'équipe de direction

10/10 Excellent

Frank

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Helt fantastisk. Har overtruffet forventninger.
Response from The Management on 3 Jan 2023
Thank you for choosing to stay with us and for rating us 5/5. We are glad to know that you had a great experience at the resort. We do hope to see you again very soon for another comfortable stay during your next trip to the area.

8/10 Good

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2022
Response from The Management on 23 Dec 2022
Dear Stella,Thank you so much for your rating. We hope to turn your good experiences to best and earn 10/10 from you the next time. We hope to see you again soon.Best regards,The Management

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underbart hotell
Vi har rest en del och detta var det absolut bästa hotellet vi har upplevt i denna prisklass! Mycket vänligt bemötande och superb service. Rummet vi bodde var i toppklass. Vi hade valt rum med utsikt över en av poolerna och bokat sex månader innan vi reste. Bokningen inkluderarade frukost.
Stayed 9 nights in Nov 2022
Response from The Management on 5 Dec 2022
Dear Daniel,We are pleased that we were able to fully satisfy you and you had a great stay with us. Most of all, we appreciate the positive feedback we have about our services. Our team gives their best every day so our guests can enjoy a wonderful holiday.We hope to have the pleasure of welcoming you again very soon. Best regards,The Management

10/10 Excellent

Marcel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel liegt sehr schön von der Natur eingewachsen direkt am Strand. Traumhafte Lage, mehrere schöne Pools, sehr nettes Personal, tolles Frühstücksbuffet. Wir kommen wieder.
Stayed 12 nights in Oct 2022
Response from The Management on 15 Nov 2022
Dear Guest,Thank you for choosing to stay with us and for rating us 5/5. We are glad to know that you had a great experience at the resort. We do hope to see you again very soon for another comfortable stay during your next trip to Khao Lak.Best regards,

10/10 Excellent

Lova

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from The Management on 12 Feb 2022
Dear Lova, Thank you for choosing to stay with us. It appears from your rating that you had a fabulous experience at the resort. We do hope to see you again very soon for another comfortable stay. Best regards,

10/10 Excellent

Ariane, Warburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schön für Familien die entspannen wollen
Stayed 6 nights in Dec 2021
Response from The Management on 7 Jan 2022
Dear Ariane, Thank you for staying with us and giving us a perfect rating! We are so glad that you had a positive experience with us! We hope you come back for another exciting holiday in our tropical paradise. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Endroit magnifique en bord de plage, superbe piscine et superbe jardin dans la forêt
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 16 nights in Mar 2020
Response from The Management on 26 Mar 2020
Thank you very much for your great review and for choosing Khaolak Merlin Resort. It was a pleasure to have you with us and we would be happy to welcome you again.

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from The Management on 10 Mar 2020
Dear Guest, Thank you for visiting our resort and for taking the time to share your rating. We are happy that you enjoyed your stay. We'd love to host you again. Best Regards, The Management

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben ein Upgrade für eine Poolvilla bekommen. Anlage sehr exklusiv und ruhig. Personal sehr hilfsbereit und freundlich. Anlage insgesamt sehr sauber und gepflegt, zentrale Lage
Stayed 3 nights in Feb 2020
Response from The Management on 4 Mar 2020
Sehr geehrter Gast, Vielen herzlichen Dank für Ihre großzügige Bewertung und das Sie sich für einen Aufenthalt im Khaolak Merlin Resort entschieden haben. Wir freuen uns, dass Ihnen Ihr Upgrade gefallen hat und Sie einen hilfsbereiten und freundlichen Service von unseren Mitarbeitern genossen haben. Wir hoffen Sie wieder einmal in unserem tropischen Waldresort begrüßen zu dürfen und senden sonnige Grüße aus Khao Lak. Mit freundlichen Grüßen Das Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2020
Response from The Management on 20 Jan 2020
We appreciate the time you took to rate your recent stay with us, and we are pleased that you enjoyed your time here. We hope to welcome you back for another great stay before long.

10/10 Excellent

Timo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from The Management on 2 Dec 2019
Dear Timo, Thank you for your perfect rating. We are thrilled that we were able to make a good impression on you. We hope to welcome you back for another great stay before long.

10/10 Excellent

cedric

Stayed 8 nights in Oct 2019

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
期待以上‼️
ジャングルのような設えの非日常感と海辺の広大な開放感のコントラストが非常に良かった。
Stayed 5 nights in Oct 2019
Response from The Management on 1 Nov 2019
Thanks for giving us a PERFECT RATING!! We are pleased that you enjoyed a wonderful holiday in our tropical forest resort. We look forward to your return visit soon.