View from property

Reviews of Baan Karonburi Resort

4 out of 5
Baan Karonburi Resort
194/1 Karon Road, Karon Beach, Karon, Phuket

Reviews

8.0

Very good

Rating 10 - Excellent. 92 out of 364 reviews" "
Rating 8 - Good. 179 out of 364 reviews" "
Rating 6 - Okay. 68 out of 364 reviews" "
Rating 4 - Poor. 18 out of 364 reviews" "
Rating 2 - Terrible. 7 out of 364 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Evgeniia

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Hotel Management on 8 Mar 2024
Dear Mr/Ms Evgeniia, Thank you very much for taking time to share your thoughts with us. It is my pleasure to learn that we have all succeeded in providing you an enjoyable stay.Yours sincerely,Hotel Management

8/10 Good

Viktoryia

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024
Response from Hotel Management on 8 Mar 2024
Dear Ms Viktoryia,Thank you very much for taking time to share your thoughts with us. It is my pleasure to learn that we have all succeeded in providing you an enjoyable stay.Yours sincerely,Hotel Management

6/10 Okay

Timothy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The breakfast was good and location was central. Something about the hotel gave us all a rash. We think it was pool chemicals. As soon as we went to another hotel, the rash vanished.
Stayed 8 nights in Dec 2023

8/10 Good

MACKENZIE

Liked: Cleanliness, staff & service, room comfort
Good, But not great.
It was a decent stay. However, a few things were lacking that were showcased by neighboring hotel resorts and the bathroom shower needed some maintenance (challenging to open and close) and the shelf was bent downward resulting in having to put shower amenities on the shower floor. Otherwise, the resort was comfortable and the included breakfast was adequate.
Stayed 4 nights in Dec 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service
It was ok
Stayed 5 nights in Dec 2023

8/10 Good

Pamela

Liked: Property conditions & facilities, room comfort
Overall quite good but NO wifi in pool area at all, very disappointing. After advising staff, nothing was done and no one got back to me about it. Wifi in rooms also not great. Location was good, close to beach/restaurants. noisy in resort restaurant as road in between hotel and beach, however great view. Staff friendly but vague when asking questions.
Stayed 14 nights in Nov 2023

10/10 Excellent

Thiri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service.
Stayed 4 nights in Oct 2023

6/10 Okay

Alexandre

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The wifi was not good at all and the sunk in the room 2105 leaks all over the floor
Stayed 2 nights in Nov 2023

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Graeme

Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Not bad for a 3 star resort..good food options nearby
Stayed 9 nights in Aug 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value & location
Very nice place to stay we had a pool access room & was fantastic , staff were all friendly and nice, breakfast was ok the location was great, handy to shops bars and plenty of restaurants across the road from the beach, great value for the price
Stayed 3 nights in Aug 2023

4/10 Poor

Alan JOHN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thiis hotel is not 4 star at all levels. Consider staying somewhere else.
Stayed 12 nights in Jul 2023

6/10 Okay

Louise

Travelled with family
You get what you pay for.
The staff spoke very little English which shocked me as we have stayed in Phuket years ago and the service was better back than compared to this time. Getting assistance with anything was extremely difficult, they tried to charge all of us extra for things missing in our rooms on departure which was ridiculous three families travelling together and some things were in each other rooms. Overall was OK but I wouldn't stay there again I would try somewhere else - might be the same all over now since Covid who knows but no where in Phuket was anywhere as friendly as 11 years ago.
Stayed 13 nights in Jun 2023

10/10 Excellent

Ben and Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were really nice and the hotel is across the road from the beach. Pool is not huge but has a swim up bar and can charge to your room, which was convenient. Staff were not especially enthusiastic but who would be when its hot, busy, and having to navigate difficult guests daily. They did provide a beautiful juice on arrival that was refreshing. Internet was poor, but if I didnt have school work to do, this would not have mattered. There are elevators so rooms are accessible.
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are are hard as a rock, but common to all the hotel mattresses in Thailand hotels, I loved the property, and would definitely stay again when I. The area, the pool access rooms are definitely worth the little difference in cost
Stayed 4 nights in Jun 2023

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THAILAND HOLIDAY
QUITE NICE PLACE WITHIN WALKING DISTANCE OF KARON AND KATA, CLOSE TO BUS STOPS AND RESTRAUNTS
Stayed 10 nights in May 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Resort with Non Smiling Staff
Was rather surprised that out of 10 hotel staff that we encountered, only 1 or 2 smiled at us. The others either turned their faces away, or kept a black face. Stayed there for a long period of 6 nights, yet when we asked for a short 1 to 2 hour late check out, we were refused outright completely. Hotel was quite far from the nearest convenience store and the morning Breakfast was terrible.
Stayed 6 nights in Jun 2023

8/10 Good

Susan, West Wodonga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool access room was large and clean. Pool access from your room is via a large step with a spa jet. The step down is rather large which would make it difficult for some people to use but there is a pool ladder on the other side of the pool. The pool is separate to the main pool and receives very little sun so the water is pretty cold. Although the buffet breakfast didn’t have the variety of a lot of other resorts, it was still good. The resort is within walking distance of the beach (across the road) and many shops, restaurants, market stalls and bars. I would definitely stay here again!
Stayed 7 nights in May 2023

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place, couldn’t fault it
Stayed 3 nights in May 2023

8/10 Good

Chad, Calgary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and sizable, pictures were representative of actual room. Pool area was nice and was well used. Breakfast was ok, but was not as substantial as breakfast from other similar resorts that we stayed at around Phuket.

8/10 Good

Noura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is nice hotel, close to the sea but not directly on the beach as there is a main street to cross. The hotel do not offer chairs on the beach.
Stayed 1 night in Jan 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand place
Was perfect. Just the town is very quiet. Actually only the 7/11 is opened. Which is unfortunate for the town. But its a beautiful place . Ive been advised to go up to rawai as there seems to be more action in that town. Hopefully tourism kicks back in for everybidy in this town
Stayed 1 night in Apr 2021

10/10 Excellent

Ola Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
uality hotel close to beach
Very good.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2020
Response from Wb. on 11 Mar 2020
Dear Valued Guest, Thank you for your feedback and choosing our hotel, We hope to welcome you back to our resort soon! Best Regards

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, room comfort
Short break.
Very good location for beach and night life of the area. Hotel is good and staff are friendly. Could do with a slight refurbishment but overall for the price would stay a again.
Stayed 3 nights in Feb 2020
Response from Wb on 1 Mar 2020
Dear Valued Guest, I appreciate your positive feedback about our hotel. I am glad to hear that you will be coming back to our resort as your choice when you visit Phuket. Best Regards.

4/10 Poor

DDD

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Expedia rating for this hotel was between 4 - 4.2. This is in no way a 4 star hotel. At most it is 3 star. There is potential for this hotel but it’s outdated and has not been up kept for a while. The bathroom was dirty and clearly not managed properly; the fixtures old and dusty and dirty. The pool had tiles chipped off and not replaced. I didn’t find the hotel staff at the reception desk, bartender and others particularly friendly. The only friendly person was the room attendant. We asked the tour desk about the cost of taking the bus and they couldn’t answer but to say to ask the bus driver. I’m sorry but that was not helpful!
Stayed 6 nights in Nov 2019
Response from Wb on 24 Nov 2019
Dear Valued Guest, I am very disappointed to hear that you found our service to be below your standards. I have sent your feedback to the personnel concerned. please be informed that our front reception available 24/7 hrs. but that cause me wondering to receive a message no reception for service. We hope to have a chance to welcome you back to our resort. Kinds Regards Guest Service Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Loved the swim up room. Although was disappointed that this was open to the public we had a couple using our au beds and canoodling! Other than that can’t fault our stay
Stayed 4 nights in Nov 2019
Response from Wb on 8 Nov 2019
Dear Valued Guest, Thank you for your feedback and choosing our hotel, We hope to welcome you back to our resort Best Regards Guest Service Team

8/10 Good

minnow8157, USA

Liked: Cleanliness, staff & service
Good value for the money. Rooms were spacious and clean, but barroom shower could use updating. Walking distance to night market, restaurants and the beach is just across the street. Breakfast was ok...fresh fruit, salad and egg station were better than the hot prepared food.The staff was friendly enough. I enjoyed my stay, but Bahan Karonburi is not a 4 star hotel... more like a 3 star in my opinion.
Stayed 8 nights in Oct 2019
Response from Wb on 19 Oct 2019
Dear Valued Guest, Thank you for your review and choosing our resort, I am glad to know that our location is met to your liking and enjoyed stay overall We hope to welcome you back soon! Best Regards Guest Service Team

6/10 Okay

Verified traveller

Liked: Staff & service
Great service, outdated room
The service was great. Everyone was very friendly. Room could have used some updates. It also smelled like mildew (pool access room.) It was pretty clean but the pool deck had a lot of hair from the previous guest. The shower was small but the bathtub was very good and clean. This hotel wasn’t my favorite but the great service is something that should be recognized. The location to the beach is second to none.
Stayed 1 night in Sep 2019
Response from Wb. on 6 Oct 2019
Dear Valued Guest, Thank you for taking time to give us your feedback, We are glad to hear that our staff are friendly and met your satisfaction, in the mean while your comment about cleanliness will pass to our team concern to improve Hope to get a chance to welcome you back to our resort Best Regards Guest Service Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2019
Response from Wb on 29 Sept 2019
Dear Valued Guest, Thank you for rate us and choosing our hotel We hope to welcome you back soon Best Regards

8/10 Good

Christine, New Plymouth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that this property was directly opposite a lovely spot on the beach. Good restaurants adjacent - pool was lovely. We had a pleasant stay, good value for what we paid
Stayed 12 nights in Aug 2019
Response from Wb. on 12 Sept 2019
Dear Christine Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best Regards Guest Service Team

10/10 Excellent

Joane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room was cozy and very nice view. We love our stay in the hotel, after the whole day activities we go home to a comfortable place and we relax at the balcony with the a sea view. The staff our friendly😊 Its just the breakfast foods are cold already when we eat. But in all we have a wonderful stay.
View from our room balcony
Our room for 3 days
Stayed 1 night in Aug 2019
Response from Wb on 3 Sept 2019
Dear Joane Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Best Regards Guest Service Team

4/10 Poor

Joanne, Sydney

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Breakfast cold everyday cleaning crew are terrible reception are all lovely 😊 the hotel is in a good location
Stayed 1 night in Aug 2019
Response from Mickey on 27 Aug 2019
Thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to beach and more quiet then some other beach areas we visited. The room was clean and comfortable oh, the breakfast was edible.
Stayed 9 nights in Aug 2019
Response from Worrachet B. on 22 Aug 2019
Dear Valued Guest, Thank you for your review and choosing to stay with us, We hope to welcome you back in near future Best Regards Guest Service Team

8/10 Good

Ryan

Liked: Cleanliness, staff & service, room comfort
Ban karanbouri.....
Our room was fantastic a good size,a/c worked perfectly...no complaints at all here.... would gladly stay again staff friendly an helpful 👍
Stayed 8 nights in Aug 2019
Response from Siriyakorn on 17 Aug 2019
Thank you, We extremely appreciate and are very honor to have the opportunity to serve you.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything.convinient to travel to Patong, Phuket and Kata.The hotel staff is friendly and approachable .we did enjoyed our stay.
Stayed 9 nights in Aug 2019
Response from Worrachet B. on 15 Aug 2019
Dear Valued Guest, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Best Regards Guest Service Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A long way to walk to property foyer, length of the hotel is qiute large,
Stayed 7 nights in Jul 2019
Response from Worrachet B. on 9 Aug 2019
Dear Valued Guest, Thank you for rating us such a perfect score, and yes ! our hotel is located at beach front from hotel lobby, building decide located a bit behind from the front lobby & main beach road Best Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was clean and in very good condition . Staff very helpful and the food was good
Stayed 2 nights in Jul 2019
Response from Mickey on 26 Jul 2019
Thank you to have a chance to serve you. we very much appreciated, looking forward to welcome you back in the near future.

8/10 Good

Mark Atkinson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Our 2 week stay was awesome and suited our needs. Checking in/out or simple requests of any kind with reception was a nightmare, only 1-2 people understood processes. The cleaners, security and the kitchen staff where absolutely fantastic in every way. The rooms and grounds were well maintained. The area itself was close to some good and not so good restaurants. Ging restaurant to the right of the hotel was certainly the best. Seafood market we tried a few times to find either poor service of being served off prawns. Great beach directly across the road. Scooter hire place to the left was good to deal with. Happy to come back.
Stayed 11 nights in Jun 2019
Response from Mickey on 26 Jul 2019
Thank you

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was good for what you pay for, across from the beach and everythimh close by. Only issue was reception staff... check in was quite difficult and unless you book activities through them they unlikely to assist
Stayed 7 nights in Jun 2019
Response from Mickey on 26 Jul 2019
Thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Baan Karonburi is opposite Karon Beach, and close to all shops, and Restaurants. The pool is relaxing, and all the staff are friendly, kind and helpful. This place is suitable for couples, or families, wanting to get away and relax. Will be back and recommend this place to anyone.
Stayed 14 nights in May 2019
Response from Mickey on 26 Jul 2019
Thank you, we extremely appreciate and are very honor to have the opportunity to serve. looking forward to welcome you back please.

10/10 Excellent

cd, Tucson, AZ

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the beach. Nice breakfast that is open 6:30 to 10:30. Clean and comfortable rooms. I would definitely stay here again!
Stayed 3 nights in May 2019
Response from Mickey on 26 Jul 2019
Thank you, we extremely appreciate and are very honor to have the opportunity to serve you. We are looking forward to welcome you back

6/10 Okay

Verified traveller

Stayed 2 nights in May 2019
Response from Worrachet B. on 25 Jul 2019
Dear Valued Guest Thank you for taking time to rate us, hope welcome you back to our resort ! Best Regards

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 3 nights in May 2019

8/10 Good

Aaron, Malaysia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, nice location
Stayed 3 nights in May 2019

4/10 Poor

Irene

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
We enjoyed our stay how ever the bed is very hard and uncomfortable and did not have a good nights sleep
Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Location is perfect. Proximity to restaurants and the beach is fantastic.
Stayed 3 nights in Apr 2019