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Reviews of The Scottsdale Plaza Resort & Villas

4 out of 5
The Scottsdale Plaza Resort & Villas
7200 N Scottsdale Rd, Paradise Valley, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1373 out of 2044 reviews" "
Rating 8 - Good. 405 out of 2044 reviews" "
Rating 6 - Okay. 154 out of 2044 reviews" "
Rating 4 - Poor. 71 out of 2044 reviews" "
Rating 2 - Terrible. 41 out of 2044 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tatyana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and family friendly! Close to near by amenities
Stayed 4 nights in May 2024

8/10 Good

Alma

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Friendlier front desk
Stayed 1 night in May 2024
Response from Emily on 9 May 2024
Alma, thank you for sharing your review of our front office staff. I will provide your comment with our staff so that we can continue on improving the level of service that we provide our guests.

10/10 Excellent

Pierrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great pools, great staff, loved it!
Stayed 3 nights in May 2024
Response from Emily on 9 May 2024
Pierrick, thank you for sharing your post-stay review following your recent stay at The Scottsdale Plaza Resort & Villas. We cannot wait to have you stay at our resort any time you are traveling to the surrounding area.

10/10 Excellent

Kathy Price

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and spread out, pool was wonderful
Stayed 4 nights in May 2024
Response from Emily on 9 May 2024
Kathy, thank you for sharing your feedback following your recent stay at The Scottsdale Plaza Resort & Villas. We are pleased that you enjoyed your time at our resort and we cannot wait to have you stay with us again in the future.

8/10 Good

susan

Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice and spacious. My only complaint was the front desk people pushing the bell men to "show" you to your room and if you deny it, like I did, they get nasty. I was reluctantly given a map that showed my room was right around the corner.
Stayed 1 night in May 2024
Response from Emily on 7 May 2024
Susan, thank you for sharing your feedback regarding the level of service you received from our front desk staff. I will share your comments with the proper department leadership so that this can be addressed. We invite you to return to The Scottsdale Plaza Resort & Villas any time you are traveling to Scottsdale in the future.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property convenient to downtown Scottsdale. Multiple pools, pool bar, sports bar, and another restaurant on the property. Very clean facility and grounds. The staff are very friendly. I would stay here again.
Stayed 7 nights in Apr 2024
Response from Emily on 7 May 2024
Kevin, thank you for choosing The Scottsdale Plaza Resort & Villas as your destination for an enjoyable refreshing getaway. We would love to have you return to our resort any time you are traveling to Scottsdale in the future.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
In my particular room, the bathroom set up was challenging. The toilet and the shower are in the same area. You have to smash yourself against the shower door to close the bathroom door, barely clearing the toilet. The room could have been cleaner. The inside of the microwave was dirty and the outside of the door had dirty hand prints on it. The shelving in the bathroom was dusty as well. Had to ask each night for additional towels as the ones used were not replaced with the same amount taken by cleaning staff. Check in was easy. Staff very friendly. Took the shuttle to a local restaurant for dinner. Driver very nice and informative about the city. The location of the hotel is great. Did not have the opportunity to use the pools or spa.
Stayed 3 nights in Apr 2024
Response from Emily on 7 May 2024
Kimberly, I apologize that the bathroom layout in your recent guest room did not meet your expectations. I will share your feedback regarding the poor level of housekeeping that you received during your recent stay so that this can be addressed. Thank you for sharing your review following your recent stay at The Scottsdale Plaza Resort & Villas.

6/10 Okay

Krystal, Tolleson

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Food was really tasty
Stayed 2 nights in May 2024
Response from Emily on 7 May 2024
Krystal, thank you for sharing your review following your recent stay. We would love to have you stay with us again the next time you are traveling to Scottsdale.

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool!
Stayed 1 night in Apr 2024
Response from Emily on 7 May 2024
Kelly, thank you for staying at The Scottsdale Plaza Resort & Villas. We cannot wait to have you stay with us again in the future.

10/10 Excellent

Andre

Liked: Cleanliness, amenities, property conditions & facilities
Woodchuck
Stayed 1 night in Feb 2024
Response from Emily on 7 May 2024
Andre, thank you for choosing to stay at The Scottsdale Plaza Resort & Villas.

6/10 Okay

cosmina

Liked: Cleanliness, staff & service
Room outdated. Needs a facelift.
Stayed 5 nights in Apr 2024
Response from Emily on 7 May 2024
Thank you for taking the time to provide your feedback following your recent stay. We are currently working on plans to renovate and update the resort. I will share your comments with our staff as we work toward starting our improvements.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. There are areas that look like they could use some updating but overall everything was great!
Stayed 3 nights in Apr 2024
Response from Emily on 7 May 2024
Joel, thank you for sharing your feedback following your recent stay. I will share your comments with the appropriate staff as we plan out our upcoming improvements and renovations.

8/10 Good

Kennedy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Close proximity to everything in Scottsdale
Stayed 5 nights in Apr 2024
Response from Emily on 2 May 2024
Kennedy, thank you for choosing to stay at The Scottsdale Plaza Resort & Villas during your recent trip to Scottsdale.

10/10 Excellent

Pablo, kearny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Everyone was super nice! Hotel clean and friendly!
Stayed 2 nights in Mar 2024
Response from Emily on 2 May 2024
Pablo, thank you for sharing your post-stay review of your recent stay at The Scottsdale Plaza Resort & Villas. We invite you to return to our resort any time you are traveling to Scottsdale in the future.

10/10 Excellent

Kelly

Travelled with partner
Liked: Amenities, property conditions & facilities
Great staff and property was pristine!
Stayed 2 nights in Apr 2024
Response from Emily on 2 May 2024
Kelly, thank you for staying at The Scottsdale Plaza Resort & Villas. We would love to have you return to our resort any time you are traveling to Scottsdale in the future.

8/10 Good

Glenn

Travelled with partner
Liked: Staff & service
The room 3003 was a standard hotel type room. Dark and dreary. Beds were not comfortable. Restaurant on sight was good not great. Staff everywhere were excellent. Pool area was excellent. Pool bar was excellent. Would probably not stay here again. The amenities did not match the cost.
Stayed 7 nights in Apr 2024
Response from Emily on 2 May 2024
Glenn, thank you for sharing your feedback following your recent stay at The Scottsdale Plaza Resort & VIllas. I apologize that you don't feel like you would return to our resort in the future due to the amenities and age of our product. I will share your comments with our staff as we plan our updates and renovations in the near future.

10/10 Excellent

Ernest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and property was all 5 star! Anna in the lounge behind the bar was an excellent bartender, everyone in the breakfast restaurant was friendly and prompt! Excellent stay we’ll be back!
Stayed 3 nights in Apr 2024
Response from Emily on 2 May 2024
Ernest, thank you for choosing to share your review of your recent stay at The Scottsdale Plaza Resort & Villas. We would love to have you return to our resort any time you are looking for a getaway in the future.

10/10 Excellent

Shalini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge resort with lots of amenities. The location is very central and hotel is very reasonably priced.
Stayed 2 nights in Apr 2024
Response from Emily on 29 Apr 2024
Shalini, thank you for taking time to provide your review of your recent stay. We would love to have you stay at The Scottsdale Plaza Resort & Villas any time you are visiting the surrounding Scottsdale area.

10/10 Excellent

Jocelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I have nothing but positives about this property, the pools, the free shuttle, the beautifully appointed room. The plaza hotel was a fantastic experience for me, I will be back sooner than later.
Stayed 4 nights in Apr 2024
Response from Emily on 29 Apr 2024
Jocelyn, thank you for choosing The Scottsdale Plaza Resort & Villas. We cannot wait to have you return to our beautiful resort in the near future.

8/10 Good

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice time; but got chafed resort fees and they only clean my room 1 1/2 day? Not sure why one is charged w no house keeping service. One day I had so much trash I had to take it out my self. Otherwise everything was good.
Stayed 6 nights in Apr 2024
Response from Emily on 29 Apr 2024
Sonia, I apologize that you did not receive an adequate level of housekeeping during your recent stay. I will share your comments with the proper department management and supervisors so that this can be addressed properly.

10/10 Excellent

Mia

Stayed 1 night in Apr 2024
Response from Emily on 29 Apr 2024
Thank you for staying at The Scottsdale Plaza Resort & Villas.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property and helpful staff
Stayed 3 nights in Apr 2024
Response from Emily on 29 Apr 2024
Julie, thank you for choosing to stay at The Scottsdale Plaza Resort & Villas. We look forward to hosting you at our resort any time you are traveling through Scottsdale in the future.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous stay!
Stayed 1 night in Apr 2024
Response from Emily on 26 Apr 2024
Sara, thank you for your wonderful feedback following your recent stay at The Scottsdale Plaza Resort & Villas. We would love to have you return to our resort any time you are traveling to the Scottsdale area in the future.

8/10 Good

Sharon, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Room was clean. Only stayed one night. Did not have an opportunity to see or use the amenities. Appreciated the free parking.
Stayed 1 night in Apr 2024
Response from Emily on 24 Apr 2024
Sharon, thank you for choosing The Scottsdale Plaza Resort & Villas as your one-night getaway destination. We would love to have you return in the future for a longer stay so that you can experience our amenities and activities provided at the resort.

10/10 Excellent

Lulu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful. The lady at the front desk upgraded us to a very spacious room. I will definitely stay again at this resort. The only thing I did not like is there are no elevators to go the 2nd floor. But when you check in they offer to help you if you have heavy luggage.
Stayed 2 nights in Mar 2024
Response from Emily on 22 Apr 2024
Lulu, thank you for sharing your review of your experience while staying at The Scottsdale Plaza Resort & Villas. We would love to have you stay at our resort any time you are traveling to Scottsdale in the future.

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!
Stayed 2 nights in Apr 2024
Response from Emily on 22 Apr 2024
Jackson, thank you for staying at The Scottsdale Plaza Resort & Villas. We are happy to hear that you enjoyed your recent stay at our resort. We would love to have you stay at our resort any time you are looking for a place to stay in Scottsdale.

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fabulous. The room, the pools, the grounds, everything!
Stayed 3 nights in Apr 2024
Response from Emily on 22 Apr 2024
Kerri, thank you for choosing to stay at The Scottsdale Plaza Resort & Villas during your recent getaway in Scottsdale. We invite you to return to our resort any time you are looking to relax while in Scottsdale.

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time at the Scottsdale Plaza and it will not be our last! Great property, excellent food, and wonderful customer service! Special thanks to Cal, who was always smiling, helping, and checking in on guests (and seemed to work morning, noon and night!) Also to Barb who took great care of us out at the pool, and our shuttle bus driver (from Indiana), who made great conversation on our trip to and from Old Town. Thank you for a wonderful few days!
Stayed 3 nights in Apr 2024
Response from Emily on 22 Apr 2024
Bethany, thank you for being a loyal guest of The Scottsdale Plaza Resort & Villas. I will share you feedback and recognition of specific staff members with the resort staff so that we can continue to provide excellent service.

10/10 Excellent

Traci, University Place

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily on 22 Apr 2024
Traci, thank you for choosing to stay at The Scottsdale Plaza Resort & Villas.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, will be back!
Stayed 6 nights in Apr 2024
Response from Emily on 19 Apr 2024
Rodney, we cannot wait to have you return to The Scottsdale Plaza Resort & Villas in the future. Thank you for staying at our resort and sharing your review of your recent stay.

2/10 Terrible

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Emily on 9 May 2024
Thank you for staying at The Scottsdale Plaza Resort & Villas. I'm sorry to see that our resort did not meet your expectations.

10/10 Excellent

Magdalena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very clean great customer service and delicious breakfast
Stayed 1 night in Apr 2024
Response from Emily on 17 Apr 2024
Magdalena, thank you for taking the time to provide your post-stay review of your recent stay at The Scottsdale Plaza Resort & Villas. During your future getaways to Scottsdale we would love to see you return to our resort.

10/10 Excellent

Michael Todd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, and spacious
Stayed 3 nights in Apr 2024
Response from Emily on 17 Apr 2024
Michael, thank you for sharing your review following your recent stay. We cannot wait to have you stay at The Scottsdale Plaza Resort & Villas any time you are traveling to Arizona.

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
The size
Stayed 2 nights in Apr 2024
Response from Emily on 17 Apr 2024
Johnny, thank you for staying at The Scottsdale Plaza Resort & Villas.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff, Wonderful service
Stayed 1 night in Apr 2024
Response from Emily on 15 Apr 2024
Denise, thank you for choosing The Scottsdale Plaza Resort & Villas.

10/10 Excellent

Zeleste

Stayed 1 night in Apr 2024
Response from Emily on 7 May 2024
Thank you for staying at The Scottsdale Plaza Resort & Villas.

10/10 Excellent

Anthony

Stayed 1 night in Apr 2024
Response from Emily on 7 May 2024
Anthony, thank you for choosing to stay at The Scottsdale Plaza Resort & Villas.

10/10 Excellent

Lena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property wish I would have known earlier
Stayed 1 night in Apr 2024
Response from Emily on 15 Apr 2024
Lena, thank you for choosing The Scottsdale Plaza Resort & Villas. We cannot wait to have you stay at our resort the next time you are traveling to the surrounding area.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very spacious and right on the courtyard with a beautiful view. Really like the proximity of being a couple miles out of the hustle and bustle. Parking was great. The restaurant and staff were wonderful!
Stayed 2 nights in Apr 2024
Response from Emily on 15 Apr 2024
Terry, thank you for choosing to stay at The Scottsdale Plaza Resort & Villas during your recent trip to the surrounding area. We look forward to hosting you at our resort then next time you are traveling to Arizona.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the property is very well maintained. Staff super friendly.
Stayed 1 night in Apr 2024
Response from Emily on 15 Apr 2024
Jennifer, thank you for choosing to stay at The Scottsdale Plaza Resort & Villas. We appreciate your kind feedback following your recent stay at our resort and would love to see you return in the the future.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Emily on 12 Apr 2024
Thank you for staying at The Scottsdale Plaza Resort & Villas.

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property that has gone through an upgrade. The property is huge and it took me an extra 15 minutes to get oriented and figure out where my room was relative to parking. Staff was very helpful. They upgraded me to a suite by the pool. Room was clean and spacious. I would definitely return.
Stayed 1 night in Apr 2024
Response from Emily on 12 Apr 2024
Timothy, thank you for choosing to stay at The Scottsdale Plaza Resort & Villas. We would love to have you return to our resort any time you are looking to get away for some relaxation.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed and more. Staff was excellent.
Stayed 4 nights in Apr 2024
Response from Emily on 10 Apr 2024
David, thank you for choosing to stay at The Scottsdale Plaza Resort & Villas. We would love to have your return to our resort any time you are visiting Scottsdale.

8/10 Good

Curtis

Stayed 1 night in Apr 2024
Response from Emily on 2 May 2024
Thank you for staying at The Scottsdale Plaza Resort & Villas.

10/10 Excellent

Catherine S, Bozeman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Emily on 2 May 2024
Thank you for choosing The Scottsdale Plaza Resort & Villas.

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location resort and staff
Stayed 4 nights in Apr 2024
Response from Emily on 12 Apr 2024
Jeffrey, thank you for choosing to stay at The Scottsdale Plaza Resort & Villas. We would love to host you at our resort any time you are traveling to Scottsdale in the future.

4/10 Poor

kristen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was not at all accommodating.
Stayed 3 nights in Apr 2024
Response from Emily on 12 Apr 2024
Kristen, I apologize that your experience with our staff did not meet your expectations, nor ours, during your most recent stay. I will share your feedback with our staff so that we can improve the standard of service provided to our guests.

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property. Easy to get in and out. Really interesting 2 story room which we loved. Very very well maintained, clean and would absolutely stay again
Stayed 1 night in Apr 2024
Response from Emily on 12 Apr 2024
Theresa, we would love to have you stay at The Scottsdale Plaza Resort & Villas any time you are looking for a quick little getaway. Thank you for sharing your review of our resort.

4/10 Poor

Mary ellen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was tiny, no good restaurant. Water refill stations were filthy. Not many people there so when I asked for my Expedia upgrade staff said nothing available for us on a midweek stay. It was clearly a lie. I know I had overpaid for the room and they obviously didn’t care about the customer experience. Could of easily given us a villa. Going back again to same area this week and will definitely not book. Sorry but did not feel welcomed at all!
Stayed 2 nights in Apr 2024
Response from Emily on 10 Apr 2024
Mary Ellen, thank you for taking the time to provide your feedback following your recent stay at The Scottsdale Plaza Resort & Villas. I apologize that your recent experience with our accommodations and staff did not meet your expectations. I will share your comments with our staff so that they can be appropriately addressed.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean facilities and excellent service, Definitely recommend.
Stayed 1 night in Apr 2024
Response from Emily on 12 Apr 2024
Greg, thank you for choosing to stay at The Scottsdale Plaza Resort & Villas. We would love to have you stay at our resort any time you are traveling to Scottsdale in the future