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Reviews of Comfort Inn & Suites Surprise Near Sun City West

3.5 out of 5
Comfort Inn & Suites Surprise Near Sun City West
16741 N Greasewood St, Surprise, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 427 out of 1000 reviews" "
Rating 8 - Good. 378 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James, Lodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is on the edge of an older neighborhood.
Stayed 1 night in Apr 2024
Response from Hiral, GM on 16 Apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hiral Parikh, GM on 15 Apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

8/10 Good

Tanna

Liked: Cleanliness
It was good
Stayed 3 nights in Apr 2024
Response from Hiral, GM on 13 Apr 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Patricia, San Diego

Travelled with partner
Liked: Cleanliness, staff & service
Spacious rooms, very good bed, sparce amenities, underwhelmed breakfast
Stayed 1 night in Apr 2024
Response from Hiral, GM on 8 Apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an outstanding rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am so happy to hear you enjoyed our free continental breakfast.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Diane

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleased with exception of the “heated pool” not being heated.
Stayed 1 night in Apr 2024
Response from Hiral, GM on 7 Apr 2024
Dear Guest, We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you for letting us know about the pool not being heated.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

4/10 Poor

J

Travelled with group
Disliked: Amenities
Average rooms. I specifically called and asked if there was a hot tub. The staff on duty said yes. I got there and no hot tub. If I wasn’t so tired from work it would have been a deal breaker. Breakfast is decent
Stayed 1 night in Mar 2024
Response from Hiral, GM on 7 Apr 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you for letting us know about the pool not being heated, I will certainly have our maintenance crew check this.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Hiral, GM on 29 Mar 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

8/10 Good

Marie

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff were all super friendly and helpful. The area was ok, the pool was clean. The room had a musty, damp smell that wouldnt air out.
Stayed 2 nights in Mar 2024
Response from Hiral, GM on 29 Mar 2024
Dear GuestWe would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am so happy to hear that our outstanding staff met your expectations.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hiral, GM on 29 Mar 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Kevin

Travelled with partner
Great staff! We’ll be coming back for sure!
Stayed 9 nights in Mar 2024
Response from Hiral, GM on 29 Mar 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am so happy to hear that our outstanding staff met your expectations.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Cesar

Stayed 1 night in Mar 2024
Response from Hiral, GM on 7 Apr 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

8/10 Good

masoomeh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general it was a good stay and staff accommodated my early check in . The person next room was yelling and noisy .
Stayed 1 night in Jan 2024
Response from Hiral, GM on 14 Mar 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

8/10 Good

Laura

Stayed 1 night in Dec 2023
Response from Hiral, GM on 14 Mar 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

8/10 Good

RoseMarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I breakfast was good, fresh and clean
Stayed 2 nights in Mar 2024
Response from Hiral , GM on 13 Mar 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Lori

Stayed 1 night in Jan 2024
Response from Hiral, GM on 13 Mar 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

8/10 Good

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet
Stayed 4 nights in Feb 2024
Response from Hiral, GM on 5 Mar 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

8/10 Good

John

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Hiral, GM on 5 Mar 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Hiral, GM on 4 Mar 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

WAYNE

Liked: Property conditions & facilities
Great staff and service
Stayed 2 nights in Feb 2024
Response from Hiral, GM on 1 Mar 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

8/10 Good

Kristen Michelle

Travelled with partner
Clean hotel and very friendly
Stayed 5 nights in Feb 2024
Response from Hiral, GM on 24 Feb 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Feb 2024
Response from Hiral, GM on 14 Feb 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property. It has been renovated, but not recently. It was a quiet place. Nothing fancy. I thought a bit overpriced for what they offered.
Stayed 2 nights in Feb 2024
Response from Hiral, GM on 14 Feb 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

2/10 Terrible

Kimberly M

This place is in a really sketchy area and my daughter and i did not feel safe. The lobby smelled strongly of someone smoking pot which was a huge turn off and as we walked down the hall on the 2nd floor there was more stench of pot. It’s not clean. The room was not very clean, beds were made but pillows on one bed had identions like someone had been laying there, key cards from previous people were laying there. The lampshade was crooked as were the pictures on the walls… just trying to paint a picture. The whole place gave a feeling of ick. We were supposed to be there for 5 nights…no way, we didn’t even stay one. Booked another hotel and left. Highly do not recommend unless you are looking for a place you can smoke weed and don’t care about cleanliness or location.
Stayed 5 nights in Jan 2024
Response from Hiral, GM on 8 Feb 2024
Dear Guest,Thank you for taking the time to share your experience regarding your stay at the Days Inn Chino Valley; your response was forwarded to me for follow up.First and foremost, I would like to thank you for taking the time to let us know about the concerns surrounding your stay. Please know that the feedback you provided regarding your stay did not fall upon deaf ears; and I will personally follow up with our Director of Operations to address your disappointments.At this time, I can only sincerely apologize that your experience was less than flawless, which is disappointing to me as well.I genuinely hope we have the opportunity to welcome you back to our hotel at some point in the near future.Sincerely,Hiral,GM, Comfort Inn & Suites, Surprise AZ

8/10 Good

Ron

Travelled with partner
Liked: Property conditions & facilities
Easy on and off to get to places
Stayed 3 nights in Feb 2024
Response from Hiral, GM on 6 Feb 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

KENDALL

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location to the tennis complex.
Stayed 2 nights in Feb 2024
Response from Hiral, GM on 6 Feb 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

6/10 Okay

Tiffany

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Hiral, GM on 6 Feb 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

6/10 Okay

Larry

Liked: Staff & service, property conditions & facilities
Staff and room nice property shows it’s age Elevator is slooooow.
Stayed 2 nights in Jan 2024
Response from Hiral Parikh, GM on 2 Feb 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Al

Travelled with family, Business traveller
Checkin Was easy and fast. Nice hotel. Good value for the money.
Stayed 1 night in Jan 2024
Response from Hiral, GM on 24 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

stephen d

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip
Comfortable bed
Stayed 1 night in Dec 2023
Response from Hiral, GM on 13 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Staffing was Great
Stayed 4 nights in Jan 2024
Response from Hiral, GM on 13 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Jeannie Rhyannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hiral, GM on 13 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Peggy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A little out dated but nice and clean.
Stayed 1 night in Jan 2024
Response from Hiral, GM on 13 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Hiral, GM on 13 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, breakfast was always on time, well stocked, and kept clean. Our room was clean, pool was clean, the gym could've used a good wipe down but the equipment worked well. Overall we had a good experience and would stay here again.
Stayed 7 nights in Dec 2023
Response from Hiral, GM on 13 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hiral, GM on 13 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

2/10 Terrible

linda

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hiral, GM on 13 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We heard the tv in the next door room until 3:00am. Service and staff were fantastic.
Stayed 1 night in Dec 2023
Response from Hiral, GM on 13 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quiet place. Clean rooms great breakfast.
Stayed 1 night in Dec 2023
Response from Hiral, GM on 13 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and convenient. Great price
Stayed 3 nights in Dec 2023
Response from Hiral, GM on 13 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

6/10 Okay

Ryan

Stayed 2 nights in Oct 2023
Response from Hiral, GM on 13 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

8/10 Good

Lora

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
descent place to stay, clean and nice.
Stayed 2 nights in Dec 2023
Response from Hiral, GM on 13 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked how clean is the property
Stayed 1 night in Dec 2023
Response from Hiral, GM on 13 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

4/10 Poor

Dave

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Hiral, GM on 13 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Hiral, GM on 13 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Marcelline, CHANDLER

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and I love the pool. Great price for a quick stay
Stayed 1 night in Dec 2023
Response from Hiral, GM on 13 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very clean. Great breakfast.
Stayed 1 night in Nov 2023
Response from Hiral, GM on 13 Jan 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

4/10 Poor

Stephen

Travelled with partner
The bathroom layout was terrible, the sink was outside of the bathroom, but the towel rack was.inside of the bathroom. The room I had booked was supposed to have 2 tvs and it only had one. The water pressure for the shower wasn't good either.
Stayed 3 nights in Nov 2023
Response from Hiral, GM on 1 Dec 2023
Dear Guest,Thank you for taking the time to share your experience regarding your stay at the Comfort Inn & Suites, Surprise; your response was forwarded to me for follow up.First and foremost, I would like to thank you for taking the time to let us know about the concerns surrounding your stay. Please know that the feedback you provided regarding your stay did not fall upon deaf ears; and I will personally follow up with our Director of Operations to address your disappointments.At this time, I can only sincerely apologize that your experience was less than flawless, which is disappointing to me as well.I genuinely hope we have the opportunity to welcome you back to our hotel at some point in the near future.Sincerely,Hiral,GM, Comfort Inn & Suites, Surprise AZ

10/10 Excellent

Mary Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very friendly staff, especially the gentleman who was on the front desk at 6:00 am nov. 29.
Stayed 1 night in Nov 2023
Response from Hiral, GM on 1 Dec 2023
Dear Guest,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.Kind regards, HiralGM, Comfort Inn & Suites, Surprise AZ

8/10 Good

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Nov 2023
Response from Hiral, GM on 29 Nov 2023
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ

8/10 Good

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, Clean, comfortable beds, felt safe. Close parking to entrance. Nice breakfast in the mornings.
Stayed 2 nights in Nov 2023
Response from Hiral, GM on 29 Nov 2023
Dear Guest,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your expectations. I am so glad you enjoyed our free continental breakfast. We look forward to welcoming you back to the hotel in the near future.Kind regards, HiralGM, Comfort Inn & Suites, Surprise AZ