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Reviews of La Quinta Inn by Wyndham Phoenix Thomas Road

2.5 out of 5
La Quinta Inn by Wyndham Phoenix Thomas Road
2725 N Black Canyon Hwy, Phoenix, AZ

Reviews

4.2
Rating 10 - Excellent. 102 out of 1108 reviews" "
Rating 8 - Good. 91 out of 1108 reviews" "
Rating 6 - Okay. 135 out of 1108 reviews" "
Rating 4 - Poor. 250 out of 1108 reviews" "
Rating 2 - Terrible. 530 out of 1108 reviews" "

4.2/10

Cleanliness

5.6/10

Staff & service

4.2/10

Amenities

3.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

6/10 Okay

Dominic

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Didn’t read the reviews and trusted it since it was a La Quinta and I’ve stayed at a few before and had a alright experience; nothing fancy and perfect for one night! Well, this must’ve been another motel using their name as I can’t believe I’ve ever been to one that was this rancid. I knew the neighborhood wasn’t the best but damn, it was really rundown and the whole environment was disgusting. The stairway smelled of urine and had a wonderful selection of pee cups, tossed burgers, and toothbrushes to choose from. Graffiti littered the walls and had some wonderful moments. Realistically, the rooms were perfect for one night and I was satisfied enough. If you’re planning on staying here, be sure to do just one night and leave as soon as possible. I can’t imagine being here any longer than that.
Stayed 1 night in Apr 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Lynn

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a dump! The in-room phone didn't work, the sink facet was loose, the toilet was loose on the floor. No light bulb is the lamps! Smelly. Dirty. Just awful!!
Stayed 2 nights in Apr 2024

4/10 Poor

Anthony

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You have homeless ppl staying there. and you felt like you would get killed walking threw the parking lot.
Stayed 4 nights in Apr 2024

2/10 Terrible

Teodulo

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet very dirty,all the room is dirty looks is almost never vacuum,the bathroom has lots of hair in the bathtub and the water is not running (very slow)also the room has cockroachs
Stayed 1 night in Apr 2024

2/10 Terrible

cheryl

Disliked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Reyes

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty blankets Walls with gratings as if they were gangs really bad Smelling so bad smoking Really bad experience in the hotel that’s why I can stay my three nights I maker reservation on the another better hotel to spend my order 2 nights.
Stayed 3 nights in Apr 2024

4/10 Poor

MOHAN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. table legs were shaky 2. Light switch wasn’t working
Stayed 3 nights in Apr 2024

6/10 Okay

Wesley

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Russel was so nice. People talked outside my room at 7am.
Stayed 3 nights in Apr 2024

8/10 Good

Kim

Travelled with pets
Liked: Staff & service
The room itself was great with a very comfortable bet. The area outside is quite messy with a lot of noise.
Stayed 3 nights in Apr 2024

2/10 Terrible

David W

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was disgusting, dirty bathtub, writing on the bedroom walls, pealing paint on the walls! Two different Uber drivers warned me about the unsafeness of the area as well. Expedia should refund my funds for booking a establishment like this.
Stayed 3 nights in Apr 2024

4/10 Poor

Irene

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Incredible area… every nefarious human was in that area
Stayed 1 night in Apr 2024

2/10 Terrible

Natenberg

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This was the most run down and shabby LaQuinta I have ever stayed at Rooms were poor quality shower barely worked and so short I couldn't shower and I am not a tall person. Breakfast was pretty sparse, rooms were cold, no chair or desk to even sit at. It looked like no one took care of it since 1960
Stayed 5 nights in Apr 2024

2/10 Terrible

WILLIAM

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property: The building looks very dilapidated. Trash all around the property. Homeless and/or undesirables roaming around. Had to keep looking out the window at night, thinking someone could break into the car. The room: It smelled like someone had just smoked 100 cigarettes. The bed sheets did not smell clean and had cigarette burns in them. The carpet had seen better days and it was at a minimum, in dire need of steam cleaning. Dirty walls, curtains, doors, and closet. The interior lock handle to the bathroom door was missing, requiring someone outside the bathroom to open the door for the person using the facilities. Only 1 of the 3 lamps in the room actually worked. The 2 keycards deactivated and we were locked out of our room. We called the front desk multiple times (x10), as the lobby was rather far from our room, but the person answering the phone kept putting us on hold without saying anything. We finally took the long walk to the lobby and found another guest arguing with the front desk person for a similar reason. $120 p/night was way overpriced for such a dumpy place.
Stayed 2 nights in Mar 2024

2/10 Terrible

Kerry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel did not hold my reservation and I had to sleep in my car. Hotel is not clean. Surrounding area is not safe do not stay here under any circumstances
Stayed 2 nights in Mar 2024

10/10 Excellent

Lenda Zulay, Madrid

Liked: Cleanliness, staff & service
It is a place where you can rest and be well for several days. It is very quiet and safe
Stayed 6 nights in Mar 2024

2/10 Terrible

rigoberto

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was super dirty, mold in the bathroom and INFESTED with roaches. People doing meth in the stair wells and the staff not doing anything about it. Also walked by a room that looked like a meth lab.
Stayed 1 night in Mar 2024

2/10 Terrible

Pia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to like about this property! It was old run down and barely livable! It was so so unsafe and I believe it was a front for prostitution and/or drugs! I should have ate the money and left, that’s my bad and on me…
Stayed 1 night in Mar 2024

2/10 Terrible

Dave

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The worst we have ever experienced did not stay
Stayed 1 night in Mar 2024

2/10 Terrible

Aislinn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was pretty awful and should be closed down. The floor had a giant squishy wet spot that seemed like a permanent facet of the room. The curtains had holes in thick canvas and everything was really dirty. The door did not feel secure. We left pretty immediately and got another place because I knew we wouldn't be able to sleep. Only positive was that I got a refund and the linens were clean. Staff seemed kind, but that only goes so far.
Stayed 1 night in Mar 2024

2/10 Terrible

Luis

Stayed 2 nights in Mar 2024

4/10 Poor

Deepak

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy place. Can't believe LaQuinta would allow their name to be associated with this hotel. The place is run down, paint peeling, graffiti in the exterior walls by the stairs, corridors smell of urine. There were multiple stains in the carpet in the room, paintings had been removed and there were a bunch of nail holes that hadn't been repaired. Would not recommend staying under any circumstances. In fact we left early rather than spending another night at this place.
Stayed 2 nights in Mar 2024

4/10 Poor

Kevin

Liked: Staff & service
Disliked: Property conditions & facilities
Property is in need of a major remodeling. Dirty and Would not stay there again
Stayed 2 nights in Mar 2024

4/10 Poor

Rafael, San Diego

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and smelly Rooms and Property
Stayed 4 nights in Mar 2024

2/10 Terrible

Farrah

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was completely unsafe and the rooms were disgusting. When we checked in there was shattered glass windows at the front desk, then when we went to our room there was homeless people walking through the walk ways. We got into the room and there was an awful smell, and we ended up finding what looks to be dried blood on the bedskirt and on the mattress. The bathroom and the rest of the room had grime all over the walls the tub looked absolutely disgusting. My friend and I are young women and love to roadtrip and stay in locations that we can sleep safely and soundly, but this location made us so uncomfortable and scared and thankfully we were able to find another hotel.
Stayed 1 night in Mar 2024

2/10 Terrible

Octavio

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No internet available No King size bed No bottled water No coffee Incomplete window dressing
Stayed 1 night in Mar 2024

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Loud street noise all night. Not clean.
Stayed 1 night in Mar 2024

2/10 Terrible

carlos

Stayed 1 night in Mar 2024

2/10 Terrible

Ross, Fontana

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst motel we've stayed at. Our room smelled like both urine and smoke. The floor and walls of our room were dirty. The police showed up twice the first night we were there. The staff was friendly enough and the continental breakfast was sufficient.
Stayed 2 nights in Mar 2024

2/10 Terrible

shaun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
would not recommend.

2/10 Terrible

Stephanie

Travelled with family and small children, Business traveller
Disliked: Cleanliness
This place looked like a run down motel - people that looked homeless hanging out, outside. I seen 2 people exchanging drugs as I was pulling into the lobby. The surrounding area was also really sketchy. It looked so bad upon arrival that I ended up cancelling my stay. Do not recommend, there is another La Quinta a few minutes away ina better neighborhood, much cleaner.
Stayed 1 night in Mar 2024

2/10 Terrible

Karl

Stayed 1 night in Mar 2024

2/10 Terrible

Johnny

Nothing
Stayed 1 night in Mar 2024

2/10 Terrible

Marc, Ventura

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Non hotel guests sleeping in the stair wells Old and in minimum repair The shower worked very well but the tub was dirty
Stayed 2 nights in Mar 2024

4/10 Poor

Frank

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Out dated, poor internet , noise
Stayed 1 night in Mar 2024

2/10 Terrible

Nicole

Disliked: Property conditions & facilities
Property is in a very bad area. We witnessed 2 drug deals as we were checking in. The stairs had urine all over. The hotel run down and dirty. I could not stay there, it was not safe for two women. I immediately got a refund and found a new hotel. Expedia did take care off us and gave me my money back.
Stayed 1 night in Mar 2024

2/10 Terrible

Ed, Vista

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After I checked in and went to my room, I tried to connect my work laptop to the wifi, but was unable. I went to the front desk and pointed this out, and I was told that the wifi was out. This information was not told to me during check-in, and I feel it should have been disclosed at that time. I told the worker that I booked this location because it advertised free wifi, and I needed it because I was on a business trip. I was offered a refund, but because I booked through Expedia, the worker told me that Expedia needed to initiate the request for a refund by emailing customer service department for La Quinta. After several attempts by Expedia, and 5 days later, La Quinta finally replied to Expedia and denied the request for a refund. La Quinta stood by their policy of no refunds. However, in this case, I feel that I had a very valid reason to request a refund, since they did not have wifi as advertised. With respect to the condition of the room, there was a very stale odor as I walked in. Looking down at the floor, I was able to see small pieces of crumbs and other fine particle debris, a clear indication that the floors were not swept or mopped. The bathroom counter has dried up "something" on the surface, a clear indication that it was not scrubbed or wiped down. The flat part of the base of the toilet where the bolts are located was covered in dried liquid, probably a combination of water and urine, and also had dust and/or dirt particles stuck to the dried liquid.
Stayed 1 night in Mar 2024

2/10 Terrible

John

Stayed 1 night in Mar 2024

4/10 Poor

Joseph

Stayed 1 night in Mar 2024

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There wa no electricity on one side of the room. Lights and TV did not work. Extremely noisy. Room was old and dirty.
Stayed 1 night in Mar 2024

4/10 Poor

DeAngelo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled
Stayed 1 night in Mar 2024

4/10 Poor

Kristine, OCEANSIDE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Guy at the front desk looked like he wished he wasn’t there and hated we showed up. Place needs to be cleaned thoroughly, painted and maintained. Show some love 💕
Stayed 1 night in Mar 2024

2/10 Terrible

Dianelyn, las vegas

Disliked: Cleanliness, staff & service, property conditions & facilities
I entered the building only 1 receptionist didn’t even greet properly he walked away for 5 mins..when it was my turned for help he was telling me the room I booked they didn’t have it they only have a 1 king bed but I booked for 2 beds I showed him my booking for 2 beds and it was paid off he said he couldn’t do anything about it he gave me the 1 king bed with the same price and we didn’t have no choice cause we traveled from Las Vegas we were tired..I asked for blanket to put on the floor he said I couldn’t do it wait for 10mins..overall experience was bad..
Stayed 1 night in Mar 2024

2/10 Terrible

Raymond

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad location people smoking pot right outside the rooms the hotel was rundown. Did not feel safe parking our car in the parking lot
Stayed 1 night in Mar 2024

2/10 Terrible

Pam

Travelled with partner
Disliked: Amenities, property conditions & facilities
This is the worst hotel I’ve ever stayed in. Health dept should shut them down. Mold and stain chipped tub with cracked toilet. First on walls and ceiling with most of paint chipped off door. I’ve got 4 unbelievable photos I’ll try to send. If not accepted here will sent to corporate offices of both booking and hotel.
Stayed 1 night in Mar 2024

2/10 Terrible

Sthacee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We showed up and were told there no rooms available after we already drove 8 hours and paid !! Do not book this place !!!
Stayed 1 night in Feb 2024

6/10 Okay

DeAngelo

Stayed 1 night in Mar 2024

2/10 Terrible

Ever

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

4/10 Poor

Kelly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the desk was not very friendly or helpful. My room was not clean. I sanitized everything with wipes and the wipes turned yellow and there was gunk on surfaces that had not been cleaned up. Things did not smell clean either. Light switches were hard to find upon coming in the door. The room smelled of cigarette smoke. There was no Wi-Fi, nor microwave nor refrigerator which all had been in the amenities list. Someone knocked on my door after midnight giving me a sense of insecurity. The waitress at the property’s Dennys got her purse stolen while I was there one night as she had the whole restaurant on her own to serve. The only good thing was Starbucks in the parking lot.
Stayed 3 nights in Mar 2024