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Reviews of La Quinta Inn & Suites by Wyndham Phoenix Mesa West

2.5 out of 5
La Quinta Inn & Suites by Wyndham Phoenix Mesa West
902 W Grove Ave, Mesa, AZ

Reviews

7.4

Good

Rating 10 - Excellent. 397 out of 1150 reviews" "
Rating 8 - Good. 323 out of 1150 reviews" "
Rating 6 - Okay. 198 out of 1150 reviews" "
Rating 4 - Poor. 126 out of 1150 reviews" "
Rating 2 - Terrible. 106 out of 1150 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and very well kept.
Stayed 1 night in May 2024

6/10 Okay

Khader

Liked: Staff & service
Decent place but my daughter found a hair in the waffle maker.
Stayed 1 night in May 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Deb

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl that was working, the counter is really nice and friendly and super helpful. They ran out of the room I needed, but gave me a better room instead with no extra charge.
Stayed 1 night in May 2024

8/10 Good

Johnny

Travelled with family
Liked: Property conditions & facilities
Good
Stayed 2 nights in May 2024

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Anita

Travelled with family
Liked: Amenities
The bedroom was very comfortable to move around the space. Housekeeping was late to clean the room, I was not informed. It would have been informed to me would have been great. The elevator was very dirty, it looks like it was not clean for some time.
Stayed 3 nights in May 2024
Response from Lizbeth Marrufo on 7 May 2024
Thank you for taking time to write a review. Your feedback is important to us.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff, always ready to help
Stayed 2 nights in May 2024
Response from Lizbeth Marrufo on 7 May 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

4/10 Poor

Min

Travelled with family
Disliked: Cleanliness
I booked two rooms for three nights at this property last week. One of the days, the hotel did not clean the room. Also there is a problem with drainage when taking a shower.
Stayed 3 nights in May 2024
Response from Lizbeth Marrufo on 7 May 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

2/10 Terrible

Anabella S.

Travelled with family
Disliked: Staff & service, property conditions & facilities
We were given a room where the air condition was broken. I complained and wanted to be transferred to another room and was told they were overbooked. They should have not given us a room with no air. The guy named Muhammad was good and able to drag the whole unit out of the room left a big hole in our room and was able to fix it after 2 hours. We were all sweating and the room was hot with no air and the only thing they could say was they were overbooked and sorry coz they couldn’t do anything. It is unacceptable to be treated that way. They should inspect the room all the time if everything works before they offer it to the hotel guests.
Stayed 1 night in May 2024
Response from Lizbeth Marrufo on 7 May 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

8/10 Good

chukwudi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator is quiet old, it needs to be changed/ fixed
Stayed 2 nights in May 2024
Response from Lizbeth Marrufo on 7 May 2024
Thank you for taking time to write a review. Your feedback is important to us.

8/10 Good

keith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Emergency stay due to gas leak at home was perfectly fine
Stayed 1 night in Apr 2024
Response from Lizbeth Marrufo on 7 May 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

6/10 Okay

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very clean property but rooms and elevator are deteriorated and not kept up.
Stayed 1 night in Apr 2024
Response from Lizbeth Marrufo on 7 May 2024
Thank you for taking time to write a review. Your feedback is important to us.

10/10 Excellent

Benedict

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Lizbeth Marrufo on 7 May 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

4/10 Poor

Luningning

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Old and dirty. Carpet flooring. Not good for pet friendly hotel.
Stayed 1 night in Apr 2024
Response from Lizbeth Marrufo on 29 Apr 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excellent

Mark

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lizbeth Marrufo on 7 May 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom dirty, no soap, carpet had pet vomit on it, no remote for the TV and the trash was not emptied!
Stayed 2 nights in Apr 2024
Response from Lizbeth Marrufo on 29 Apr 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

8/10 Good

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lizbeth Marrufo on 29 Apr 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

4/10 Poor

Jerry

Liked: Amenities
Disliked: Cleanliness, staff & service
No reason to stay here if you don't have a dog . And an extra 45 bucks for an extra day
Stayed 3 nights in Apr 2024
Response from Lizbeth Marrufo on 29 Apr 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was very nice. Would stay there again
Stayed 2 nights in Apr 2024
Response from Lizbeth Marrufo on 29 Apr 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

10/10 Excellent

VerNon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this LaQuinta is an excellent choice. I do have one complaint however, the toilet bowel filled much too full. I hope this was unique to my room.
Stayed 2 nights in Apr 2024
Response from Lizbeth Marrufo on 29 Apr 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

10/10 Excellent

erika

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024
Response from Lizbeth Marrufo on 29 Apr 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

4/10 Poor

Myel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was not clean nor updated
Stayed 3 nights in Apr 2024
Response from Lizbeth Marrufo on 7 May 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

4/10 Poor

Elizabeth

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Lizbeth Marrufo on 29 Apr 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excellent

Tony

Business traveller
Disliked: Staff & service
Rooms were not cleaned
Stayed 4 nights in Apr 2024
Response from Lizbeth Marrufo on 22 Apr 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excellent

Steve

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had to change us twice because the 1st room air conditioner didn't work. 2nd room was not clean nor vacuumed
Stayed 2 nights in Apr 2024
Response from Lizbeth Marrufo on 22 Apr 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this hotel when in the valley. It is a safe location, very helpful front desk, always very clean.
Stayed 3 nights in Apr 2024
Response from Lizbeth Marrufo on 22 Apr 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

6/10 Okay

Berose

Business traveller
Liked: Staff & service, amenities
Good customer service.
Stayed 2 nights in Apr 2024
Response from Lizbeth Marrufo on 22 Apr 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

10/10 Excellent

Randi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lizbeth Marrufo on 22 Apr 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

10/10 Excellent

Joshlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you!
Stayed 2 nights in Apr 2024
Response from Lizbeth Marrufo on 22 Apr 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very adequate
Stayed 2 nights in Apr 2024
Response from Lizbeth Marrufo on 15 Apr 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

10/10 Excellent

JENNIFER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size was nice and property was clean. The breakfast was good! The only disappointment was no fridge or microwave in the room.
Stayed 3 nights in Apr 2024
Response from Lizbeth Marrufo on 15 Apr 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

4/10 Poor

Amy, Kingman

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The bottom floor was the only nice part about the hotel.
Stayed 1 night in Apr 2024
Response from Lizbeth Marrufo on 15 Apr 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excellent

Violet

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Love the beds
Stayed 1 night in Dec 2023
Response from Lizbeth Marrufo on 15 Apr 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

6/10 Okay

Jessica

Travelled with family, Travelled with group
It worked for what we needed. A night in a hotel before our flight. Nothing less nothing more.
Stayed 1 night in Apr 2024
Response from Lizbeth Marrufo on 15 Apr 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

4/10 Poor

GEORGE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff services was terrible. Building in bad shape.
Stayed 2 nights in Apr 2024
Response from Lizbeth Marrufo on 15 Apr 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

4/10 Poor

Scott William

Disliked: Staff & service, property conditions & facilities
This is an older facility that could have used a fresh coat of paint throughout. I would have given this facility a higher grade overall had it not been for finding pieces of dried cat food on the floor and having the same breakfast items for 7 days straight. The housekeeping refresh was very good for the first 6 days but on the last day of the stay the whole trip was ruined. I made the critical mistake of not taking my wallet with me during breakfast and a quick trip to the pool. Upon returning to my room I noticed my wallet had been moved from where i left it and three $50 bills were missing. Perhaps a $20 bill or two also, although I cannot be sure about those. The hotel manager was supposed to call me but never did. When I finally tracked down the hotel manager the next day I was told that a housekeeping supervisor accompanies an attendant into each room when cleaning and there was no way the money was missing. Keep in mind that I had been there all week and never, ever saw a second cleaning person on the floor at any time. In my opinion this was a total misrepresentation and full protection for the thief. There is no safe in each room. As a result, I am out at least $150. My advice: stay elsewhere. If you cannot trust the housekeeping staff with your belongings while you are away it's not worth staying there.
Stayed 7 nights in Apr 2024
Response from Lizbeth Marrufo on 15 Apr 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Lizbeth Marrufo on 15 Apr 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

2/10 Terrible

Greg

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Terrible - Think twice before booking here. I reserved a room through Expedia a week before the Final Four. I was arriving late because I was flying across the country from Alabama to Tuscon and then renting a car to drive to the hotel. I called the hotel directly at 5 pm to let them know I would be a late arrival. They told me as long as I arrived by 2 am, it would be okay. I got to the hotel at 11 pm only to find that they had overbooked and gave my room to someone else (I'm sure at a higher rate). There were 2 other families that came in and had the same thing happen to them (one of them booked through Wyndham, not sure about other one). Both had small children. The staff showed no sympathy and threatened to call the cops for loitering when one lady said they had nowhere to go and was going to come sleep in the lobby. There were zero rooms in Phoenix and I had to drive all the way back to Tuscon to find a hotel at about 3 am local time. No apology, no empathy, no explanation on why they screwed up, only "we can't call anyone because they are asleep"...well, no crap Sherlock, we would all like to get some sleep.
Stayed 4 nights in Apr 2024
Response from Lizbeth Marrufo on 15 Apr 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

6/10 Okay

Jenna

Stayed 2 nights in Apr 2024
Response from Lizbeth Marrufo on 9 Apr 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

8/10 Good

Timothy

Liked: Cleanliness, staff & service
A
Stayed 1 night in Apr 2024
Response from Lizbeth Marrufo on 9 Apr 2024
Thank you for taking time to write a review. Your feedback is important to us.

6/10 Okay

Deaun

Travelled with family
Liked: Property conditions & facilities
Very thin walls. Could hear everything inside and out.
Stayed 2 nights in Apr 2024
Response from Lizbeth Marrufo on 9 Apr 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Response from Lizbeth Marrufo on 9 Apr 2024
Thank you for taking time to write a review. Your feedback is important to us.

6/10 Okay

Lori

Travelled with partner
Liked: Staff & service
Front desk staff friendly. Cleaning staff not so good. Breakfast variety was nice.
Stayed 1 night in Mar 2024
Response from Lizbeth Marrufo on 9 Apr 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

6/10 Okay

David

Stayed 3 nights in Mar 2024
Response from Lizbeth Marrufo on 22 Apr 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

6/10 Okay

Samantha

Travelled with family
Liked: Property conditions & facilities
The floors were pretty dirty in the room but other than that the stay was fine.
Stayed 1 night in Mar 2024
Response from Lizbeth Marrufo on 9 Apr 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excellent

Matilda

Stayed 1 night in Mar 2024
Response from Lizbeth Marrufo on 9 Apr 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

6/10 Okay

Cameron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s getting run down somewhat. Elevator was scary, no towels at the pool. My room smelled, I think from pets. The staff was great though, Very friendly and helpful!
Stayed 8 nights in Mar 2024
Response from Lizbeth Marrufo on 9 Apr 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

6/10 Okay

Thomas

Travelled with partner
Disliked: Amenities, property conditions & facilities
Kind of rundown. Card keys kept not working !
Stayed 6 nights in Mar 2024
Response from Lizbeth Marrufo on 9 Apr 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excellent

Jeffrey D.

Stayed 1 night in Mar 2024
Response from Lizbeth Marrufo on 15 Apr 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.