Ratings based on 1,226 verified reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 9 Nov 2024
Great location, nice bed and roomy.
Comment from Hotel Management
9 Nov 2024 by Customer Service, Hotel Management
Marsha, we are thrilled you enjoyed your stay at Hyatt Place Phoenix/Mesa. It's fantastic to hear that the location, comfortable bed, and spaciousness met your expectations. We hope to welcome you back soon!
by a verified traveller
Posted 8 Nov 2024
Only critique was the pillows could be more confortable.
Comment from Hotel Management
9 Nov 2024 by Customer Service, Hotel Management
Trey, we're thrilled you enjoyed your stay at Hyatt Place Phoenix/Mesa. We appreciate your feedback on the pillows and will certainly consider it for future improvements. We look forward to welcoming you back soon.
by a verified traveller
Posted 8 Nov 2024
Very clean and friendly staff
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Maria, thank you for staying with us at Hyatt Place Phoenix/Mesa. We’re delighted to hear you appreciated the cleanliness and the friendliness of our team members. We hope to welcome you back soon!
by a verified traveller from TUCSON
Posted 7 Nov 2024
The bed was comfortable and room clean. It would have been nice to have some free water bottles in the room.
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Leslie, thank you for staying with us at Hyatt Place Phoenix/Mesa. We're pleased to hear you found the bed comfortable and the room tidy. Your feedback about the water is appreciated, and it will help us improve future guest experiences. We're looking forward to welcoming you back.
by a verified traveller from Colorado Springs
Posted 7 Nov 2024
Great beds
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Jody, we’re delighted you loved your experience at Hyatt Place Phoenix/Mesa. Comfortable beds make for a restful stay, and we hope to welcome you back soon!
by a verified traveller
Posted 6 Nov 2024
Nice staff but property needs some care and attention.
Comment from Hotel Management
6 Nov 2024 by Customer Service, Hotel Management
Robert, thank you for sharing your feedback. It's great to hear that our team members were able to make your stay enjoyable. Your comments about the property's condition are valuable, and efforts are always being made to enhance the guest experience. We hope to have the opportunity to welcome you again in the future.
by a verified traveller
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Customer Service, Hotel Management
William, we’re delighted you had a wonderful experience at Hyatt Place Phoenix/Mesa. Your positive rating means a lot to us, and we're looking forward to welcoming you back in the future.
by a verified traveller
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Customer Service, Hotel Management
Lupetia, thank you for choosing to stay with us at Hyatt Place Phoenix/Mesa. We're thrilled to see you had a positive experience, and we hope to welcome you back again soon!
by a verified traveller
Posted 3 Nov 2024
Property needs usb ports for charging.
Comment from Hotel Management
3 Nov 2024 by Customer Service, Hotel Management
Denise, thank you for staying with us at Hyatt Place Phoenix/Mesa. We appreciate your feedback regarding charging options and will certainly consider it for future enhancements. We’re thrilled you enjoyed your stay overall and hope to see you again soon.
by a verified traveller
Posted 3 Nov 2024
Property was a decent stay. Continental breakfast was good as was the staff. However room amenities were minimal and somewhat out dated. Furniture was worn as was the carpet. Property needs to be updated. Mini refrigerator was noisy, especially when trying to sleep.
Comment from Hotel Management
3 Nov 2024 by Customer Service, Hotel Management
Charles, thank you for your feedback. We are glad to hear you enjoyed the breakfast and found our team members accommodating. Your observations about the room amenities and mini refrigerator have been noted. We're always striving to enhance our guests’ experience and hope to welcome you back in the future.
