Ratings based on 499 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Las Vegas, NV

Perfect escape

Posted 09-Aug-2014
Pros: Everything
Cons: Nothing
Location: Plenty of places to eat and shop, everything from a huge bass sports goods store & restaurant to Chik-Fil-A.
We stayed here as part of our relocation out of state (the last night of our move when all of our furniture had been shipped to the new residence). The room was immaculate (not simply "clean") and the quiet. The rain shower made every inch of me feel better, and the beds were super comfortable. I really enjoyed the modern appointments (the entire suite was tech ready, even the television) and the couch was so comfortable that I almost didn't get to experience the bed. Although they have no room service option, they will take your order via telephone and then call you when it's ready--no long queues to wait for food that you've already paid for! Also, the breakfast had so many delightful, fresh options (the best poached eggs in Arizona, even beating the Phoenecian's brunch), it's hard to make a "healthy selection". LOL. Great stay, great service. If I lived in Arizona, I'd probably have several staycations here every year, as it is. I'm planning several mini retreats there. Also, there are plenty of other dining options in the area, but make sure you experience the hotel's free breakfast.
5 out of 5
Recommended
for Families
by A verified traveller from Tucson, AZ

One of Phoenix's best.

Posted 04-Aug-2014
Location: Chase Field, Phoenix Zoo
The staff was excellent and the location was close to everything we wanted
5 out of 5
Recommended
for Everyone
by A verified traveller from Ca

Excellent Place to stay

Posted 31-Jul-2014
Pros: Price was great and room was perfect for a family.
Location: We went to the Aquarium at the mall. It was awesome! Wet went to the "hole in the Rock" sweet simple little hike to see the view. Great picture spot.
This hotel was clean, comfortable, and the rooms are set up with extra space to lounge inside other than just a bed. Everything was clean and well taken care of. Breakfast was good. And there was plenty of room in the dining area. The Hotel staff was great! Greeted us with a smile and hello every time we walked in. We realized right away that our refrigerator didn't work and they had it replaced with in a 15 minutes!
5 out of 5
Recommended
for Everyone
by A verified traveller from Tucson,AZ

It was great..

Posted 24-Jul-2014
Pros: Nice and Clean
Cons: Different selection of food for breakfast like waffles. :) Overall still good.
Location: There was alot of stuff around just name it. There was Super Wal Mart, resturants and fast food and so forth.
All of us enjoyed our stay there and we will keep the place in mind. We're will plan our stay there again in the furture for our next visit in Mesa area. TY
5 out of 5
Recommended
for Everyone
by A verified traveller from Palm Springs

My "Pet" Peeve"

Posted 19-Jul-2014
Pros: Almost everything.
Cons: Up front information regarding pets.
Location: That was really a good surprise.
Good morning, I have no complaints about the hotel - the facilities were wonderful, the people awesome, the breakfast and great coffee were really good... But..........when I went on line I purposely looked to see if you were "pet friendly". You are but we got a call the night before we left and the gentleman on the other line asked if we knew there was a fee for the dog. I said no. When I got my bill I was really really unhappy to see a $75 charge. I called and they then told me it was a non-refundable fee for "extra cleaning". In my opinion that was wrong and should be stated up front immediately. I would not have paid a $75 non-refundable fee. I would have gone somewhere else. I would like my $75 fee returned.
5 out of 5
Recommended
for Everyone
by A verified traveller

Overall a great hotel and wonderful stay.

Posted 19-Jul-2014
The room was very nice and comfortable. It was spacious and well put together. Though I was only there for a night I found it perfect for my needs. Only issue was the bed was a bit hard for my taste - but I tend to like very soft beds so this may be ok for many.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent

Posted 12-Jul-2014
Super friendly staff. Clean rooms and hotel. Great stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Great location for eating.

Posted 13-Jun-2014
Pros: nice rooms
Cons: check in maybe a little better
Location: eating establishments
Nice place to stay. Didn't get to have their breakfast.
5 out of 5
Recommended
for Everyone
by Beth from SE AZ

Posted 09-Jun-2014
Pros: Close to meeting place the following morning. Also got some shopping in at Bass Pro Shop.
Cons: Nothing.
Location: Bass Pro Shop and Famous Dave's
Staff was beyond friendly and helpful. Only down size was being across from the door leading to the pool. Little noisy but bed was so great it wasn't a problem
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-May-2014
I liked the shuttle to and from nearby restaurants.