Room, 1 King Bed, Non Smoking, Pool View | Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Reviews of Hilton Phoenix Airport

4 out of 5
Hilton Phoenix Airport
2435 S 47th St, Phoenix, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 645 out of 1006 reviews" "
Rating 8 - Good. 202 out of 1006 reviews" "
Rating 6 - Okay. 86 out of 1006 reviews" "
Rating 4 - Poor. 38 out of 1006 reviews" "
Rating 2 - Terrible. 35 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Amenities
Very nice hotel and staff
Stayed 1 night in May 2024

10/10 Excellent

Muralidhar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy hotel near airport. Breakfast was amazing!
Stayed 1 night in May 2024

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in May 2024
Response from ms on 21 May 2024
We are pleased you enjoyed your stay, we look forward to seeing you again soon.

10/10 Excellent

Jessica, Highland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Ed

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room wreaked of smoke, terrible. Second room had a dirty bathroom floor and towels were old and need to be replaced. Brigit at front desk was accomodating and young lady at store was very helpful. Disappointed at property as it did not live to Hilton standards!!!
Stayed 2 nights in May 2024
Response from ms on 21 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We're very sorry you were unhappy and the guestroom fell short of the Hilton standard. I am extremely sorry and I do hope you allow us the opportunity to make it right for you in the future and give us another chance to come stay and enjoy our hotel.

8/10 Good

Eileen

Liked: Cleanliness, property conditions & facilities
Bedding and room were lovely but FD missed my wake up call
Stayed 1 night in May 2024
Response from ms on 21 May 2024
Thank you for sending in a survey, I am so sorry that you missed your wake up call. We know how important it is to ensure that all calls are set and I am really sorry that we fell short. I do hope you allow us to make it up to you on your next stay.

10/10 Excellent

Jennifer, Snohomish

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous, friendly staff. Nice rooms at a great price. Many amenities at the hotel.
Stayed 1 night in May 2024
Response from ms on 16 May 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was conveniently located to the airport. Property clean and staff nice. Restaurant was good too.
Stayed 1 night in May 2024
Response from ms on 16 May 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Rhonda, Queen Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from ms on 16 May 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

6/10 Okay

Sherry Lynn

Very average for the price they charge. Hotel clerk seemed tired & not enthusiastic. Food was good at the bar area. Bathroom could have been cleaner, without hairs in it. I chose another property for my return stay a few days later.
Stayed 1 night in May 2024
Response from mss on 16 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We're very sorry you were unhappy and didn't have the best experience at our hotel. I am extremely sorry and I do hope you allow us the opportunity to make it right for you in the future and give us another chance to come stay and enjoy our hotel.

8/10 Good

Rodah

Stayed 2 nights in May 2024
Response from ms on 10 May 2024
We are pleased to hear that you enjoyed your stay with us! We look forward to seeing you again very soon.

6/10 Okay

Derek

Liked: Cleanliness
Disliked: Staff & service
Walked down at 4am with a terrible migraine and no one was very interested in helping me find a pain killer. Directed me to a vending machine somewhere on the bottom floor when I could barely open my eyes. I even offered to pay the receptionist to help me I was in such bad shape but eventually gave up and returned to my room. Why couldn't the front desk open the convenience room to sell me a Excedrin?
Stayed 1 night in May 2024
Response from ms on 16 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We're very sorry you were unhappy and didn't have the best experience at our hotel. I am extremely sorry and I do hope you allow us the opportunity to make it right for you in the future and give us another chance to come stay and enjoy our hotel.

6/10 Okay

wardene

Travelled with partner
Liked: Amenities
Didn't like dirty towels still on floor in bathroom after clean up. Didn't like had to ask for toilet paper after supposed cleaned bathroom. Didn't like getting charged for room service when never had room service. I like that check out person corrected the no charged on my credit and had it refunded back. Overall love the stay.
Stayed 4 nights in May 2024
Response from ms on 16 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We're very sorry you were unhappy and didn't have the best experience at our hotel. I am extremely sorry and I do hope you allow us the opportunity to make it right for you in the future and give us another chance to come stay and enjoy our hotel.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from ms on 10 May 2024
We are pleased to hear that you enjoyed your stay with us! We look forward to seeing you again very soon.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 1 night in May 2024
Response from ms on 6 May 2024
Thank you for the great survey score, we really appreciate it!! We look forward to welcoming you back again very soon.

10/10 Excellent

Michael-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from ms on 6 May 2024
Thank you for the great survey score, we really appreciate it!! We look forward to welcoming you back again very soon.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice visit
Stayed 1 night in Apr 2024
Response from ms on 29 Apr 2024
Thank you for the wonderful survey review, we appreciate it! We look forward to welcoming you back again very soon.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good proximity to airport. Enjoyed the pool area.
Stayed 1 night in Apr 2024
Response from ms on 29 Apr 2024
Thank you for the great survey we really appreciate it!! We look forward to welcoming you back again very soon.

6/10 Okay

Stephen

Travelled with family
Bathroom did not have any ventilation, Smoke alarm went off twice due to steam from bathroom. Did not see any complimentary coffee in lobby, only one packet in room. Just an average hotel with inflated costs.
Stayed 1 night in Apr 2024
Response from ms on 7 May 2024
Thank you for taking a moment to share your experience. Please accept my sincere apology on behalf of the entire management team. I am very sorry to learn that your experience with us was less than adequate I wanted to personally reach out to you in regard to your survey. It appears that we fell short in a few areas and I would love to hear your feedback on what we could have done to make your stay better. Any comments or suggestions that you would like to share would be greatly appreciated. We are always looking to improve our customer service as well as our guest’s experience. Please don't hesitate to contact me personally by phone, email, or in person.

4/10 Poor

susan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from ms on 7 May 2024
Thank you for taking a moment to share your experience. Please accept my sincere apology on behalf of the entire management team. I am very sorry to learn that your experience with us was less than adequate I wanted to personally reach out to you in regards to your survey. It appears that we fell short in a few areas and I would love to hear your feedback on what we could have done to make your stay better. Any comments or suggestions that you would like to share would be greatly appreciated. We are always looking to improve our customer service as well as our guest’s experience. Please don't hesitate to contact me personally by phone, email, or in person

6/10 Okay

Raymond

Liked: Property conditions & facilities
Disliked: Cleanliness
Good business hotel in general. -Need to pay attention to room cleanliness. -Unfriendly front desk female. -Great breakfasts service personnel and good restaurant/ bar personel. -Relatively quite room.
Stayed 2 nights in Apr 2024
Response from ms on 23 Apr 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ms on 23 Apr 2024
Thank you for taking a moment to share your experience. Please accept my sincere apology on behalf of the entire management team. I am very sorry to learn that your experience with us was less than adequate I wanted to personally reach out to you in regards to your survey. It appears that we fell short in a few areas and I would love to hear your feedback on what we could have done to make your stay better. Any comments or suggestions that you would like to share would be greatly appreciated. We are always looking to improve our customer service as well as our guest’s experience. Please don't hesitate to contact me personally by phone, email, or in person

2/10 Terrible

Shannon

Stayed 1 night in Apr 2024
Response from ms on 16 May 2024
Thank you for taking a moment to share your experience. Please accept my sincere apology on behalf of the entire management team. I am very sorry to learn that your experience with us was less than adequate I wanted to personally reach out to you in regards to your survey. It appears that we fell short in a few areas and I would love to hear your feedback on what we could have done to make your stay better. Any comments or suggestions that you would like to share would be greatly appreciated. We are always looking to improve our customer service as well as our guest’s experience. Please don't hesitate to contact me personally by phone, email, or in person.

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 1 night in Apr 2024
Response from ms on 23 Apr 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stay and was close to the airport.
Stayed 1 night in Apr 2024
Response from ms on 23 Apr 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

6/10 Okay

Todd

Travelled with family
Just a very nice , peaceful evening
Stayed 1 night in Apr 2024
Response from ms on 23 Apr 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Persephone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely and very quiet, especially considering the proximity to the airport. The breakfast buffet is worth the cost and my room was huge! The only sour note was an evening desk attendant with a severe attitude, but to be fair, he was a little busy. However, that is no excuse for rudeness. Overall, it's a great hotel, and it was a pleasant stay.
Stayed 3 nights in Apr 2024
Response from ms on 23 Apr 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Evan

Stayed 5 nights in Apr 2024
Response from ms on 6 May 2024
Thank you for the great survey score, we really appreciate it!! We look forward to welcoming you back again very soon.

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ms on 17 Apr 2024
Thank you for taking the time to complete a survey we really appreciate it, and appreciate the great scores. We look forward to welcoming you back again very soon.

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was dirty and had to ask for towels twice. Staff was excellent along with lunch and shuttle service.
Stayed 1 night in Apr 2024
Response from ms on 17 Apr 2024
Thank you for taking the time to complete a survey we really appreciate it, and appreciate the great scores. We look forward to welcoming you back again very soon.

10/10 Excellent

Melissa

Stayed 1 night in Apr 2024
Response from ms on 17 Apr 2024
Thank you for taking the time to complete a survey we really appreciate it, and appreciate the great scores. We look forward to welcoming you back again very soon.

8/10 Good

Ireneusz

Stayed 1 night in Apr 2024
Response from ms on 6 May 2024
Thank you for the great survey score, we really appreciate it!! We look forward to welcoming you back again very soon.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall Pleasant Experience! Would recommend!
Stayed 1 night in Mar 2024
Response from ms on 8 Apr 2024
Thank you for the awesome review and survey score we really appreciate it, and look forward to welcoming you back again very soon.

8/10 Good

Jerry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the Conference center and airport
Stayed 2 nights in Apr 2024
Response from ms on 8 Apr 2024
Thank you for the awesome review and survey score we really appreciate it, and look forward to welcoming you back again very soon.

10/10 Excellent

Brock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from ms on 3 Apr 2024
Thank you so much for the awesome review scores, we really appreciate it!! We look forward to welcoming you back again very soon.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great amenities, close to airport. Staff was friendly and accommodating.
Stayed 1 night in Mar 2024
Response from ms on 1 Apr 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Shannon, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time at the Hilton. Very nice place to stay, definitely would stay here again!
Stayed 1 night in Mar 2024
Response from ms on 1 Apr 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Sandra

Stayed 1 night in Mar 2024
Response from ms on 17 Apr 2024
Thank you for taking the time to complete a survey we really appreciate it, and appreciate the great scores. We look forward to welcoming you back again very soon.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ms on 27 Mar 2024
Thank you for the great survey score we really appreciate it!! We look forward to welcoming you back again soon!

10/10 Excellent

Eric, Maplewood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ms on 26 Mar 2024
Thank you for the great survey scores, we really appreciate it! We look forward to welcoming you back again very soon.

2/10 Terrible

Shameeka

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from ms on 26 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We're very sorry you were unhappy and the guestroom fell short of the Hilton standard. I am extremely sorry and I do hope you allow us the opportunity to make it right for you in the future and give us another chance to come stay and enjoy our hotel.

8/10 Good

Mary, Cottage Grove

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like the food My oatmeal was like water. Ick.
Stayed 1 night in Mar 2024
Response from ms on 26 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We're very sorry you were unhappy and the oatmeal wasn't good. I am extremely sorry and I do hope you allow us the opportunity to make it right for you in the future and give us another chance to come stay and enjoy our hotel.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wanted and got airport shuttle.
Stayed 1 night in Mar 2024
Response from ms on 26 Mar 2024
Thank you for the great survey scores, we really appreciate it! We look forward to welcoming you back again very soon.

8/10 Good

Gilles, Piedmont

Stayed 1 night in Mar 2024
Response from ms on 17 Apr 2024
Thank you for taking the time to complete a survey we really appreciate it, and appreciate the great scores. We look forward to welcoming you back again very soon.

10/10 Excellent

Benjamin J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were focused on customer service and to allow us to enjoy our visit.
Stayed 2 nights in Mar 2024
Response from ms on 24 Mar 2024
Thank you for the great review scores, we really appreciate it and look forward to welcoming you back soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good airport shuttle service and close to airport.
Stayed 1 night in Mar 2024
Response from ms on 17 Mar 2024
We are so pleased to hear you enjoyed your stay with us! We look forward to seeing you again.

10/10 Excellent

Kimberley

Liked: Staff & service, property conditions & facilities
Excellent at reception.
Stayed 1 night in Mar 2024
Response from ms on 17 Mar 2024
We are so pleased to hear you enjoyed your stay with us! We look forward to seeing you again.

8/10 Good

Frederick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Mar 2024
Response from ms on 12 Mar 2024
Thank you for taking a moment to share your experience. I am pleased to hear you enjoyed your stay with us. Thank you for the wonderful comments and great survey scores, we really appreciate it. I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

DARREL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet room.
Stayed 3 nights in Mar 2024
Response from ms on 12 Mar 2024
Thank you for taking a moment to share your experience. I am pleased to hear you enjoyed your stay with us. Thank you for the wonderful comments and great survey scores, we really appreciate it. I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Trenton

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from ms on 12 Mar 2024
Thank you for taking a moment to share your experience. I am pleased to hear you enjoyed your stay with us. Thank you for the wonderful comments and great survey scores, we really appreciate it. I hope your next stay is just around the corner. Call us if there is anything we can help you with.