Dear Melanie, We sincerely apologize for the less-than-optimal experience you encountered during your recent stay with us. We regret that the service and cleanliness you received fell short of our usual standards. We value your feedback and take it seriously. Our team is committed to addressing your concerns and implementing measures to improve our service quality and cleanliness standards. We hope you'll consider staying with us again, and we'll strive to provide you with a more seamless and enjoyable experience.Sincerely,Hotel Management

Dear Shilpa, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management

Dear Judith, We sincerely appreciate the positive feedback regarding your experience at Extended Stay America. Your kind words are truly valued, and we are pleased to have been able to provide you with an enjoyable stay. It was a privilege to accommodate your visit, and we look forward to the possibility of welcoming you back shortly.Sincerely,Hotel Management

Dear Adam, Thank you for sharing your experience with us. We are genuinely sorry about your disappointment with the room, lack of staff availability, and any inconvenience caused by the odor during your stay. Please know that this does not align with the standards we strive to uphold. We take your concerns seriously and will address them promptly with the appropriate team members to ensure necessary improvements are made. Your understanding and observations are greatly appreciated as we continuously work towards enhancing our property to meet our guests' needs and expectations better. We hope to welcome you back in the future for a much-improved experience that reflects our commitment to guest satisfaction.Sincerely,Hotel Management

Dear Mario, Thank you for taking the time to post your review. We deeply apologize for the subpar experience you encountered during your check-in and stay. Providing prompt and attentive service is a fundamental part of our commitment to guest satisfaction, and we regret that we fell short on this occasion. Rest assured, we're addressing the issues you've raised with our team to ensure better communication and responsiveness. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and exceed your expectations.Sincerely,Hotel Management

Dear Amado, Thank you for choosing Extended Stay America. We are absolutely thrilled to receive your thoughtful review and to learn you found our hotel to be so comfortable. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Aurora, Thank you for your feedback regarding your concerns during your time with us. Please accept our sincere apologies for the inconvenience. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take your concerns seriously and will look into the issues to address them effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Mary Ellen, Thank you for writing a review of our hotel and mentioning our location close to the airport, which is perfect for your needs. However, we genuinely regret any frustration and inconvenience with the condition of the suite not meeting your expectations and not up to our high standards. We will look into them along with our housekeeping team for further improvement. Also, we will instruct them to re-check the rooms before delivery. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Bradley, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. Smoking is never allowed in the hotel premises. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city for your business.Sincerely,Hotel Management

Dear Jason, Thank you for reviewing our hotel. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management

Dear Jeanette, We sincerely apologize for the inconvenience you experienced during your recent stay with us. Your feedback regarding the refrigerator, kitchen amenities, and maintenance issues is concerning, and we will address these matters with urgency to ensure they are promptly resolved. Please know that kitchenette items are available upon request at our front desk, and we regret any misunderstanding regarding this matter. Regarding the pet fee, we understand your frustration and will review our policies to ensure clarity for our guests. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to regain your trust in the future with a more positive experience.Sincerely,Hotel Management

Dear Alex, Thank you for your outstanding review! It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon.Sincerely,Hotel Management

Dear Laura, Please accept our apologies for any disappointment you felt during your visit. Providing a seamless stay to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we regret the various issues you described. Your insights are invaluable to us as we continuously strive to enhance our guest experience. We are wholly committed to redeeming your confidence in our hotel, and we would be grateful for the opportunity to regain your trust in our hotel.Sincerely,Hotel Management

Dear Kathy, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again. Regarding the Kitchen dishes, thank you for bringing this to our attention. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Gwen, We're delighted to hear about your positive experience at Extended Stay America. Thank you for recognizing our friendly staff, clean rooms, and reasonable pricing. Your feedback is appreciated, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Indervir, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Your compliments serve as the encouragement pill for the entire team. Please revisit us for another exciting stay.Sincerely,Hotel Management

Dear JASON, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team was unavailable to help you with your check-in. This is not the standard of service we strive for, and we understand how frustrating it must have been for you. We will share your feedback with our team and work towards improving our check-in process to ensure our future guests are not similarly impacted. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Eduardo, We're thrilled to hear that Extended Stay America was an excellent place for your stay! Your positive feedback is truly appreciated. If you have any specific comments or suggestions, feel free to share them with us. We look forward to welcoming you back for another wonderful stay in the future. Thank you for choosing Extended Stay America!Sincerely,Hotel Management

Dear Luis, We are pleased you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is gratifying to know that we made this happen for you. We hope you will choose us again should your travels bring you back to our area.Sincerely,Hotel Management

Dear Edward, Thank you for reviewing your stay at our hotel. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing us, and we hope you will return soon for the exceptional experience we are known for providing.Sincerely,Hotel Management

Dear Susan, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management