Ratings based on 492 verified reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 11 Apr 2024
The only thing I didn’t like that the toilet is not in the same room with shower
Also the hotel should have car for any urgent drive
by a verified traveller
Posted 31 Mar 2024
Great Property
great staff
by a verified traveller
Posted 24 Oct 2023 on Hotels
by a verified traveller
Posted 4 Sep 2023
Great team
by a verified traveller from Toronto
Posted 14 Aug 2023
by a verified traveller
Posted 25 Jul 2023 on Hotels
by a verified traveller
No city views from this hotel
Posted 25 Jul 2023 on HotelsNice clean hotel, nice location, competent professional staff. My concern is hotels.com listed my room as having a “city view”. Having a city view and a 5 star rating were my two primary criteria when I was searching for a room in Paris to celebrate our 40th anniversary. When I checked in, I was given a 5th floor room. I questioned the staff….. Are you sure I will have a city view from the 5th floor? I was told this room did not have a city view. I let them know I booked a room with city view, they looked puzzled. I was then shown 5 rooms. Turns out none of the rooms in this hotel have a city view. All the rooms look out directly to the street and directly at the apartment building across the street. Charming building, but in no way shape or form is it a city view. Calling it a street view would be far more accurate and defendable. I then suggested to the staff that in light of the fact that I reserved a city view room and they couldn’t provide one, perhaps they could make it right by giving me an upgrade. That wasn’t going to happen without additional charges. When I was searching for a Paris hotel, I eliminated many hotels that checked the rest of my boxes but did not have city views, even though they had better nightly rates. In short, if you are looking for a hotel with a city view, this is not the place for you. I’ve brought this incorrect property attribute to the attention of both Sofitel and hotels.com, it will be interesting to see if the listing gets revised.
by a verified traveller
Posted 23 Jul 2023
The hotel cleanliness and standard was amazing, the turndown service is a nice touch after being out all day. The breakfast was lovely and the cappuccino’s were good. Staff were willing to go that extra mile and assist when they didn’t know the answer. Great hotel, great staff, clean, fresh and immaculate.
by a verified traveller
Posted 30 Apr 2023
Staff were friendly
Comment from Hotel Management
31 May 2023 by Sofitel Arc, Hotel Management
Dear guest,We thank you for your your excellent rating following your stay with us and hope to have the pleasure to welcome you back in a near future.Very best,Hotel Sofitel Paris Arc de Triomphe
by a verified traveller
Posted 5 Apr 2023
We stayed in similar hotels with great amenities but what made the difference for us was the staff. They were professional, yet personable, paid attention to every detail and accommodated us at every turn. I will return to Sofitel Arc de Triomphe whenever I go to Paris in the future
Comment from Hotel Management
17 Apr 2023 by Sofitel Arc, Hotel Management
Dear guest,Thank you so much for your excellent rating and especially your kind comment son our teams. Be assured that these ones will be passed onto them!We hope to have the pleasure to welcome you back in a near future.Very best,Hotel Sofitel Paris Arc de Triomphe
