Property entrance

Reviews of Libertel Gare Du Nord Suede

3 out of 5
Libertel Gare Du Nord Suede
106 Boulevard Magenta, Paris, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 496 out of 1005 reviews" "
Rating 8 - Good. 357 out of 1005 reviews" "
Rating 6 - Okay. 94 out of 1005 reviews" "
Rating 4 - Poor. 30 out of 1005 reviews" "
Rating 2 - Terrible. 28 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Akiya

Disliked: Amenities, property conditions & facilities
good
Stayed 1 night in May 2024

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed surprisingly comfortable for a budget hotel, staff very kind at front desk. Great location, easy to Gare LEst and Gare du Nord. It’s small but that’s common in Europe. Room was a tad warm but we were able to open the windows, so that was great. Had an excellent time overall! Would stay again!
Stayed 5 nights in May 2024
Response from Saroja AUGU, Adjoint de Direction on 22 May 2024
Dear Madam,Thank you for the time taken to share your experience of staying with us.It is a pleasure to learn that you found the bed comfortable and our staff to be very kind; we take great pride in our hospitality. The convenience of our location, close to major transportation hubs, is indeed one of the aspects our guests appreciate the most.We regret to hear that your room felt a tad warm. We are glad, however, that you were able to find comfort by utilizing the windows in your room, as all our rooms are equipped with such amenities to ensure guest satisfaction. We do strive to maintain a comfortable temperature and ambiance for all our guests.It is delightful to note that, despite the size of the room which is a common characteristic in central Paris, your overall experience was excellent.We hope to welcome you back. Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

pauline

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Saroja AUGU, Adjoint de Direction on 12 May 2024
Chère Madame,Merci d'avoir pris le temps de partager vos impressions avec nous.Recevoir vos marques de satisfaction et vous revoir sont nos plus belles récompenses.Nous espérons vous revoir très bientôt pour un séjour tout aussi réussi.Bien à vous,Saroja AUGU, Adjoint de Direction

4/10 Poor

William

Stayed 1 night in May 2024

10/10 Excellent

Morgan

Liked: Staff & service, property conditions & facilities
Stayed here for one night with my husband and it was wonderful! Very clean rooms and bathroom, the water temperature and pressure were great! The bed was comfortable and clean, super close to the train station, we would definitely stay again!
Stayed 1 night in Apr 2024
Response from Saroja AUGU, Adjoint de Direction on 30 Apr 2024
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It brings us immense pleasure to know that you appreciated the pristine condition of our rooms and facilities. Ensuring a comfortable stay with optimal water temperature and pressure is a priority for us, and your comments affirm our dedication to this detail.The comfort of our beds is paramount in providing a restful night's sleep, and we're thrilled that we could contribute to your well-being during your stay. Furthermore, we're glad that our strategic location near the train station added convenience to your travel plans.Your commendation on the hotel's condition and our service is a testament to the team's hard work, and we're overjoyed to have met your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Saroja AUGU, Adjoint de Direction

8/10 Good

Ellen, Chesterfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good security, modern clean hotel, quiet rooms. Room was smaller than expected but size was stated on booking site. Little floor space for 2small bags.
Stayed 2 nights in Apr 2024
Response from Saroja AUGU, Adjoint de Direction on 14 Apr 2024
Dear Madam,We appreciate that you took the time to share your experience with us.We are thrilled to hear that you were satisfied with our hotel's security measures and found the premises to be modern and clean.We understand that the room size did not fully meet your expectations, and we appreciate your candid feedback on this aspect. Our hotel aims to offer a variety of room sizes, as outlined on our booking site, to cater to the diverse needs of our guests. Your positive remarks on the quietness of the rooms, the level of cleanliness, the condition of the hotel, the service provided, and the room amenities truly encourage us to continue maintaining our high standards.We hope to see you again.Best regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Lorraine, DOREEN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property just needs wardrobe and small fridge in rooms otherwise great.
Stayed 3 nights in Mar 2024
Response from Saroja AUGU, Adjoint de Direction on 11 Apr 2024
Dear Madam,We would like to thank you for taking the time to leave this review about your recent visit.It is heartening to hear that you found our property lovely and were pleased with the cleanliness, condition of the hotel, and the service provided. Our team takes great pride in maintaining high standards for our guests' experiences.We note your comments regarding the absence of a wardrobe and a small fridge in the rooms( note that iwe have Fridge in all the rooms except Cosy single and Cosy double we don't have so next time take another room. Club . While we do not currently offer these amenities, we continuously strive to improve our guests' stay and will consider your suggestions for future enhancements.Thank you for acknowledging our efforts in providing a clean and comfortable environment, as well as attentive service. We believe these elements are crucial for an enjoyable stay.We look forward to welcoming you again. Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Roseann

Travelled with family
Great location and easy access to everything.
Stayed 1 night in Mar 2024
Response from Saroja AUGU, Adjoint de Direction on 11 Apr 2024
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to welcoming you back. Kind regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Susanna Eva Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. The room was small but there were three of us and we did not spend that much time in the room. It is located on a busy road so there is street noise all night but we are used to that so it did not bother us too much. The front desk staff were super nice and helpful. The metro stop Gare du Nord and Gare du L'est were both within walking distance, maybe 5 min. There is a very nice bakery next door as well as Aldi's across the street and plenty of restaurants and bars. We would definitely stay here again.
Stayed 6 nights in Mar 2024
Response from Saroja AUGU, Adjoint de Direction on 4 Apr 2024
Dear Ms. Michelle,We thank you for taking the time to provide us with your feedback.We are delighted to hear that you appreciated our central location, which indeed offers convenient access to the Gare du Nord and Gare de l'Est, as well as local amenities such as the bakery, Aldi, and various dining options that contribute to a comfortable and enjoyable stay.While the room size was noted as small, we are pleased that it served as a suitable base for your time spent exploring Paris. Our aim is always to provide a cozy and efficient space for our guests. We also take pride in the cleanliness and overall condition of our hotel, and it is gratifying to know that these aspects met your expectations.Regarding the street noise, we understand that this can be a concern for some guests. We are glad that it did not significantly impact your experience, and we are proud that our soundproofing efforts ensured a restful environment for you.Lastly, your kind words about our staff are truly appreciated. Our team strives to offer warm and helpful service around the clock to ensure our guests feel welcome and supported during their stay.We hope to welcome you back. Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although the room was a little bit small, it was suitable for my stay of 3 nights. It was very clean and tidy. The staff were generous, friendly and nice.
Stayed 3 nights in Mar 2024
Response from Saroja AUGU, Adjoint de Direction on 21 Mar 2024
Dear Madam,Thank you for taking the time to leave a review of your recent stay.We're delighted to hear that you found your room to be clean and tidy, reflecting our commitment to excellence in daily housekeeping. It's also wonderful to know that our staff made a positive impression with their generosity and friendliness. While we note your comment about room size, we're glad it met your needs for your stay, and we're proud to offer a variety of room sizes to accommodate different preferences.We look forward to welcoming you back on a future visit.Kind regards,Saroja AUGU, Adjoint de Direction

6/10 Okay

Rapti

Travelled with partner
The bathroom had transparent doors and offered no privacy at all.
Stayed 2 nights in Mar 2024
Response from Saroja AUGU, Adjoint de Direction on 20 Mar 2024
Dear Guest, Thank you for taking the time to comment on your stay at our hotel.We're truly sorry to hear about your experience with the bathroom door design. While we ensure every room is soundproof to provide privacy, we acknowledge that the bathroom door transparency may not be to everyone's preference. Please rest assured that we value your feedback.We look forward to seeing you again.Kind regards,Saroja AUGU, Adjoint de Direction

2/10 Terrible

Sonal, Mississauga

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff didn’t listen to instructions and keys failed every 6h
Stayed 4 nights in Mar 2024
Response from Saroja AUGU, Adjoint de Direction on 20 Mar 2024
Dear Madam,Thank you for taking the time to share your review.We're glad to hear that you appreciated the amenities provided in our rooms, such as the flat-screen TV, free Wifi, and coffee maker, aimed to offer comfort and convenience during your stay. It concerns us deeply to learn about the issues you experienced with the room keys and that our service did not meet your expectations. Our team ore here to ensure all guests receive attentive and efficient service, and we regret that we fell short in this instance. We're committed to maintaining a high standard of cleanliness and hotel condition, and your feedback is invaluable in helping us to continually improve our guest experience.We hope we can provide you with an improved stay in the future. Kind regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 20 Mar 2024
Chère Madame,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Au plaisir de vous compter de nouveau parmi nos hôtes,Saroja AUGU, Adjoint de Direction

6/10 Okay

Elaine

Travelled with family
Liked: Cleanliness, staff & service
Carpets were so full of allergens we were sniffly anytime we were in our room. It cleared up whenever we left the hotel. Rooms are a decent size (for Paris) and we liked the beds. Breakfast was excellent. The hotel is close to two Gares so it’s easy to take public transportation. Overall would have been great if it hadn’t been for the allergies.
Stayed 5 nights in Mar 2024
Response from Saroja AUGU, Adjoint de Direction on 17 Mar 2024
Dear Madam,Thank you for taking the time to leave a review of your recent stay.We're delighted to hear that you found our beds comfortable and our breakfast to your liking, and it's great to know our proximity to public transportation made your stay more convenient. We apologize for any discomfort caused by allergens in your room. Our daily housekeeping is committed to maintaining a clean environment, and all our rooms are soundproofed to ensure a peaceful stay. We take note of your concerns and are always looking for ways to enhance our guest experience.We look forward to welcoming you back in the future.Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Lan

great location and service
Stayed 1 night in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 4 Mar 2024
Dear Madam,Thank you for letting us know your opinion of your recent stay.We are pleased you enjoyed your time with us and that you appreciated the service delivered by our team.Moreover, it's great to know that you found our location ideal for your requirements.Thank you again; we hope to welcome you back soon.Kind regards,Saroja AUGU, Adjoint de Direction

6/10 Okay

HON WAI

Travelled with family
Stayed 1 night in Feb 2024
Response from Saroja AUGU, Adjoint de Direction on 28 Feb 2024
Cher Monsieur,Merci pour votre avis.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Ce serait un plaisir de vous accueillir à nouveau. Bien cordialement,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Fay

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and smart room, very quiet and supremely convenient for les Gares du Nord and L'Est. Helpful, smart staff, tea and coffee renewed daily, good bathroom with excellent shower. I felt very safe here. Comfy beds (twin room) and even a fridge! Aldi across the road and boulangerie on the corner. Highly recommended. I'd def stay here again.
Stayed 3 nights in Feb 2024
Response from Saroja AUGU, Adjoint de Direction on 25 Feb 2024
Dear Madam,Thank you for reviewing your recent experience.We're delighted to hear that you found our rooms clean, quiet, and that the location provided great convenience for nearby transport hubs. Your acknowledgment of our staff's helpfulness and professionalism is truly appreciated, and it's fantastic to know that the in-room amenities, including the daily replenishment of tea and coffee, met your expectations. We also take pride in the safety and comfort provided by our accommodations, and we're glad the twin beds and the addition of a fridge contributed positively to your stay.We hope to have the occasion to welcome you back. Kind regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Kepreye

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Saroja AUGU, Adjoint de Direction on 25 Feb 2024
Chère Madame, Cher Monsieur,Merci pour ce superbe commentaire.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Nous espérons avoir l'occasion de vous accueillir à nouveau pour un séjour toujours aussi inoubliable.Bien cordialement,Saroja AUGU, Adjoint de Direction

8/10 Good

Claire

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Very clean. Staff friendly. Beds very comfy. Bathroom was good but bit odd. Maybe a personal thing but toilet roll holder in very weird place as you literally sit on it to go to toilet. Couldn’t make shower higher despite our efforts, was ok height for my son at least. Overall was a lovely place to stay.
Stayed 3 nights in Feb 2024
Response from Saroja AUGU, Adjoint de Direction on 22 Feb 2024
Dear Madam,Thank you for taking the time to provide us with your feedback.We're delighted to hear that our hotel's location met your expectations and that you found our premises to be exceptionally clean. Our team is also thrilled to know that their friendliness contributed positively to your stay. It's fantastic to learn that the comfort of our beds was to your satisfaction. Regarding the bathroom setup, we appreciate your feedback and understand that personal preferences vary; our goal is to provide a comfortable experience for all our guests. We regret to hear about your experience with the shower height and would like to assure you that all our rooms are designed to cater to a wide range of needs.We're pleased you found your overall stay to be lovely and that the efforts of our staff and the quality of our rooms added to the enjoyment of your visit.We hope that we have the pleasure of welcoming you back in the future. Kindest regards,Saroja AUGU, Adjoint de Direction

8/10 Good

Juan, Hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
The ONLY complaint that I have to make is about the night concierge that was on duty when my son arrived last thursday 02/08, he was very rude; I arrived the day after and Daniele was very nice and professional..
Stayed 2 nights in Feb 2024
Response from Saroja AUGU, Adjoint de Direction on 18 Feb 2024
Dear Juan,Thank you for your feedback.We're delighted to learn that Daniele made a positive impression with their professionalism and kindness. It's always encouraging to hear about our dedicated team members who contribute to our guests' comfort. However, we regret to hear about your unsatisfactory interaction with the night concierge. Please rest assured that guest service is our top priority, and we are committed to providing a welcoming environment for all our visitors.It would be a pleasure to welcome you again. Best regards,Saroja AUGU, Adjoint de Direction

8/10 Good

Juan, Hollywood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Gare du Nord, The front desk guy Daniele was very nice and professional
Stayed 1 night in Feb 2024
Response from Saroja AUGU, Adjoint de Direction on 18 Feb 2024
Dear Juan,Thank you for this great review.We're delighted to hear that you appreciated the professionalism and warmth of our front desk team, and we're particularly proud of Daniele for making such a positive impression. It's also gratifying to know that the cleanliness of your room met your expectations, reflecting our commitment to providing a pristine environment for our guests. While we note your ratings on hotel condition and amenities, we'd like to highlight that our rooms come equipped with flat-screen TVs, free Wi-Fi, and coffee makers to enhance your stay. Our soundproof rooms are designed to ensure a peaceful experience, and we're glad you enjoyed the serenity. As for any aspects that didn't fully meet your satisfaction, we continually strive to maintain and improve our facilities to offer the most comfortable stay possible.We look forward to seeing you again.Best regards,Saroja AUGU, Adjoint de Direction

2/10 Terrible

Maria Kathrina P.

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and lovely, felt extremely safe and the staff were helpful. Nice stay and not too far away from the city with very easy access links
Stayed 2 nights in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 12 Feb 2024
Dear Annie, Thank you very much for your kind review.We're thrilled to hear that you found our hotel to be very clean and felt extremely safe during your stay. It's also rewarding to know that our staff were helpful and contributed positively to your stay. We're glad that our location provided you with easy access to the city and that you appreciated the convenience of nearby transport links. Your satisfaction with the room amenities is important to us, and we take pride in offering features such as a flat-screen TV, free WiFi, and a coffee maker to enhance our guests' comfort.We look forward to welcoming you back on future visits. Kindest regards,Saroja AUGU, Adjoint de Direction

8/10 Good

Brian

Stayed 1 night in Feb 2024
Response from Saroja AUGU, Adjoint de Direction on 8 Feb 2024
Dear Brian,Thank you for taking the time to share your opinion with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future.Kind regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Pintu

Stayed 2 nights in Feb 2024
Response from Saroja AUGU, Adjoint de Direction on 21 Mar 2024
Cher hôte,Merci pour cet avis positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Perry, Bala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and great service. Rooms were small but clean and well organized.
Stayed 1 night in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 31 Jan 2024
Dear Perry, Thank you for your review of your recent stay.We're thrilled to hear that our convenient location and the service provided by our team met your expectations. It's wonderful to know that the cleanliness and organization of our rooms contributed positively to your stay. Our team takes great pride in maintaining a high standard of cleanliness and ensuring that our guests have a comfortable experience with amenities like free WiFi and a flat-screen TV.We hope that we can see you again in the future. Kindest regards,Saroja AUGU, Adjoint de Direction

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 3 nights in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 28 Jan 2024
Dear Laura,Thank you for such a positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon.Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Piedad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 23 Jan 2024
Dear Piedad,Thank you for taking the time to let us know your opinion of your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back to our hotel in the future. Kind regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 21 Jan 2024
Cher Hôte,Merci pour cet excellent retour.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Nous espérons vous recevoir à nouveau très bientôt.Bien cordialement,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people at the frot desk
Stayed 3 nights in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 21 Jan 2024
Dear Carlos,Thank you for positively reviewing your time at our hotel.We're thrilled to hear that our front desk team made a great impression and that the cleanliness of your room met your expectations. It's wonderful to know that you were satisfied with the overall condition of our hotel and the amenities provided in your room, such as the free Wifi, flat-screen TV, and coffee maker. We take pride in our service and are delighted to see that it contributed positively to your stay.We look forward to seeing you again soon.Best regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Rick, Fort Lauderdale

Liked: Amenities
This is a small hotel located a 4 minute walk from Gare du Nord train and metro station. The RER train from CDG takes about 20 minutes, costs 11 Euros and then the hotel is minutes away. The staff is friendly, the hotel is very clean and its best feature is the close proximity to the Metro and RER trains. There are a large number of Trip Advisor restaurants within 2 to 5 minutes from the hotel. There are also a number of fast food outlets, so eating close to the hotel is affordable on most all budgets. I would recommend this hotel to my family and friends.
Stayed 3 nights in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 21 Jan 2024
Dear Rick, Thank you very much for this kind review.We're delighted to hear that our proximity to Gare du Nord and RER trains added convenience to your visit, and it's wonderful that our team's friendliness stood out during your stay. Your remarks on the cleanliness of our establishment are greatly appreciated, as we pride ourselves on maintaining a spotless environment for all our guests. We're also thrilled that you found the variety of dining options within the vicinity to be suitable for different budgets and that this contributed positively to your overall experience. It means a lot to us that you would recommend our hotel to your family and friends, reinforcing our commitment to providing memorable stays.We hope to welcome you back in the future.Best wishes,Saroja AUGU, Adjoint de Direction

6/10 Okay

Mohammed

Travelled with family, Business traveller
Stayed 1 night in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 28 Jan 2024
Dear Mohammed,Thanks for taking the time to share your opinion of your stay at our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.It would be a pleasure to welcome you again. Kindest regards,Saroja AUGU, Adjoint de Direction

8/10 Good

HECTOR, XALISCO

Liked: Staff & service, property conditions & facilities
La ubicación es buena pero la zona es un poco sucia pero todo tiene cerca
Stayed 3 nights in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 14 Jan 2024
Estimado Hector,Apreciamos su reseña sobre nuestro Libertel Gare Du Nord Suède.Nos alegra saber que encontró nuestra ubicación conveniente, permitiendo fácil acceso a lo que la ciudad ofrece.Lamentamos que la limpieza de la zona no haya cumplido con sus expectativas. Aunque este aspecto está fuera de nuestro control directo, siempre nos esforzamos en mantener nuestras instalaciones impecables para asegurar una estancia agradable.Esperamos volverlo a recibir en nuestro hotel próximamente. Reciba un cordial saludo,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 14 Jan 2024
Cher Monsieur,Merci pour ce charmant commentaire.Nous sommes heureux que vous ayez passé un super séjour parmi nous et apprécié notre hôtel.Merci de mentionner la propreté de votre chambre.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Saroja AUGU, Adjoint de Direction

8/10 Good

matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 7 Jan 2024
Dear Matthew,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you on your next visit to our hotel. Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Damoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were very helpful and nice. The property condition is suitable. I would definitely recommend.
Stayed 1 night in Jan 2024
Response from Saroja AUGU, Adjoint de Direction on 7 Jan 2024
Dear Guest,Thank you for sharing this positive feedback of your stay.We're thrilled to hear that our team's helpfulness stood out during your stay, and it's wonderful to know that the condition of our property met your expectations. We also appreciate your recognition of the cleanliness of our rooms and the quality of amenities provided, as we strive to offer a comfortable and enjoyable experience for all our guests.We look forward to seeing you again soon, Kind regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Maridalia

Liked: Cleanliness, staff & service, property conditions & facilities
The property is small but clean. It’s coviently located w
Stayed 3 nights in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 7 Jan 2024
Dear Maridalia,Thank you for sharing your review.We are delighted to hear that you found our property to be clean and appreciated the 100% score you've given to room cleanliness and hotel condition. It's also great to know that our service met your expectations. We take pride in our efforts to maintain a high standard of cleanliness and guest satisfaction, as reflected in our daily housekeeping services and the dedication of our security team to ensure a safe environment for all our guests. We're glad you found our central location convenient for your stay.We hope that you will visit us again in the future. Kind regards,Saroja AUGU, Adjoint de Direction

2/10 Terrible

Inbal Aliza

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel of layers
The room was small so small!! We ordered two different beds and we got one! We leave the hotel right after we got there. The guy in the property told us we could get our money about the next two nights but on the first two nights we can’t. They’re layers!!! The property now don’t want to give us our money back!!!! This hotel is sucks !!!
Stayed 4 nights in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 7 Jan 2024
Dear Inbal Aliza,Thank you for taking the time to share your feedback.We are truly sorry to hear about the confusion regarding the bed arrangement during your stay but you reserve a Confort Kour room which is with only one bed so you the room you reserved.. Our various room options, including twin and full beds, are designed to cater to the diverse needs of our guests, and we regret any inconvenience you faced. We always strive to ensure our guests have a comfortable experience, as evidenced by our soundproof rooms and free WiFi across the hotel, which many guests appreciate. It's disheartening to hear that your experience did not meet your expectations, and we take your comments seriously. Regarding the financial aspects of your stay, our team is committed to transparency and honoring our policies; please rest assured that we handle these matters with the utmost attention to detail.Please contacr Hotel.com to be refund for the other 02 days.We hope we can provide you with an improved stay in the future.Kind regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Cilia Maria, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to two train stations and convenient location. Small rooms but clean and comfortable. Would stay again.
Stayed 1 night in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 4 Jan 2024
Dear Cilia Maria,Thank you very much for your feedback.We're delighted to hear that our prime location near major train stations added convenience to your stay and that the cleanliness and comfort of our rooms met your expectations.While we understand that room amenities are a significant aspect of a guest's experience, we're grateful for your feedback and would like to highlight that all our rooms are equipped with a flat-screen TV, free Wifi, coffee maker, ironing facilities, and more to ensure a comfortable stay. We regret if any of these amenities did not meet your personal preference.It's gratifying to learn that you would choose to stay with us again; this is the highest compliment we can receive.We look forward to welcoming you back in the future. Best wishes,Saroja AUGU, Adjoint de Direction

8/10 Good

MARIPAZ, LAS VEGAS

Stayed 3 nights in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 2 Jan 2024
Cher hôte,Merci pour cet aimable commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous revoir bientôt.Bien à vous,Saroja AUGU, Adjoint de Direction

10/10 Excellent

M Nisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great value.
Great stay, very nice people running the operations. Will definitely recommend to anyone planning to stay anywhere near Gare du Nord area in Paris. Excellent housekeeping, very clean room.
Stayed 4 nights in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 4 Jan 2024
Dear M Nisha,Thank you for sharing the review of your stay with us.We're delighted to hear that you found great value during your stay and appreciated the efforts of our dedicated team. It's wonderful to know that our housekeeping met your standards, ensuring a very clean room for your comfort. Your recommendation to others planning to stay in the Gare du Nord area is greatly appreciated, and we're glad that the quality of service contributed to an enjoyable experience for you.It would be a pleasure to welcome you back.Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Gada

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 4 Jan 2024
Cher hôte,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Cilia Maria, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and well-decorated facilities. Great for a quick stay and great distance from two main railway stations. Definitely recommend.
Stayed 1 night in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 17 Dec 2023
Dear Cilia Maria,Thank you for sharing your opinion after your recent stay.We're thrilled to hear that the decor of our hotel contributed to a pleasant stay for you and that our strategic location near major railway stations met your travel needs. It's also rewarding to know that the cleanliness of our rooms and overall hotel condition stood out during your visit. While we're glad you were satisfied with most aspects of your stay, we see that there's room for improvement in our service. Rest assured that we're committed to providing exceptional experiences for all our guests, and your feedback is invaluable in that regard.We look forward to welcoming you back on a future occasion. Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 13 Dec 2023
Dear Grace,Thank you for this great feedback about your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back. Best wishes,Saroja AUGU, Adjoint de Direction

8/10 Good

Theresa May

Close to Gare du Nord
Convenient location 10 mins walk from Gare du Bord. Good sound insulation - very little road noise. Single beds comfortable although a little narrow. Good clean modern bathroom and shower and nice toiletries. Useful to have a fridge, kettle, cups to make a drink. Shsme bout nasty plastic sachets of processed milk - nog good for making tea. Nice gentleman on reception spoke excellent English.
Stayed 1 night in Dec 2023
Response from Saroja AUGU, Adjoint de Direction on 13 Dec 2023
Dear Theresa May, Thank you for sharing your experience with us.We're delighted to hear that you found our location near Gare du Nord convenient and our soundproof rooms effective in ensuring a peaceful stay. It's great that the comfort and cleanliness of our modern bathrooms met your expectations, along with the provided toiletries. We appreciate your compliments on our reception team's proficiency in English.We have taken note of your feedback regarding the sachets of milk provided in the room. While we do not currently offer a fridge in the rooms as per the context, we understand your preference for fresh milk and will consider this for future service improvements.We look forward to welcoming you for a more enjoyable stay in the future.Best regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was basic but very clean and simple. Very nice bathroom. Just what we were looking for. Short walk to Gare du nord station. Excellent.
Stayed 1 night in Nov 2023
Response from Saroja AUGU, Adjoint de Direction on 4 Dec 2023
Dear Michael, Thank you for sharing your feedback about your recent experience.We're delighted to hear that you appreciated the cleanliness of our accommodation, which is a testament to our dedicated housekeeping staff that ensures daily upkeep. It's also wonderful to know you enjoyed our well-appointed bathrooms, complete with complimentary toiletries and various bath options, ensuring a refreshing experience. Your mention of the hotel's proximity to Gare du Nord station highlights our central location, which we're glad made your stay convenient.We look forward to welcoming you back again in the future. Best regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Stephen, Holywell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Saroja AUGU, Adjoint de Direction on 4 Dec 2023
Dear Stephen,Thank you for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to a return visit from you in the future.Best wishes,Saroja AUGU, Adjoint de Direction

6/10 Okay

Amtul Noor

Liked: Cleanliness
Disliked: Staff & service
Clean and quiet area. Paid for breakfast option, but did not shown on receipt, when we got onsite and asked to pay again. Also pre-paid for services and had to pay for taxes on site! Then don’t have the option to pay first!
Stayed 2 nights in Nov 2023
Response from Saroja AUGU, Adjoint de Direction on 29 Nov 2023
Dear Amtul Noor, Thank you for taking the time to share your review.We're glad to hear that you found our hotel to be clean and quiet, reflecting our commitment to providing a serene environment for our guests. We understand there was confusion regarding the breakfast charge and the taxes, and we apologize for any inconvenience this may have caused. Our team strives to ensure transparent communication regarding all charges, and we regret if this was not clearly conveyed during your stay.We hope that we have the pleasure of welcoming you back in the future. Kindest regards,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Petra

Stayed 4 nights in Nov 2023
Response from Saroja AUGU, Adjoint de Direction on 18 Dec 2023
Dear Petra,Thank you for sharing this review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back. Best wishes,Saroja AUGU, Adjoint de Direction

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very small but have everything you need. Hopefully you are very comfortable with your travel mate as very little privacy when it comes to the bathroom as gaps in sliding door and can see right in
Stayed 1 night in Nov 2023
Response from Saroja AUGU, Adjoint de Direction on 26 Nov 2023
Dear Robin,We thank you for taking the time to share your feedback about your recent stay.We're delighted to hear that you found everything you needed in our rooms and that our cleanliness met your expectations. Our team is also thrilled to receive a perfect score for the service provided during your stay.We understand your concerns regarding the bathroom privacy and appreciate your feedback. Our rooms are designed to maximize space and comfort, and we regret any inconvenience caused by the bathroom door design.We're glad that you enjoyed the soundproofing of our rooms, ensuring a peaceful and quiet environment for our guests.We hope to welcome you back. Best wishes,Saroja AUGU, Adjoint de Direction