Outdoor pool, free pool cabanas, pool umbrellas
Check availability

Reviews of Bentley's Boutique Hotel, BW Premier Collection

3 out of 5
Bentley's Boutique Hotel, BW Premier Collection
1660 South Tamiami Trail, Osprey, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 485 out of 1000 reviews" "
Rating 8 - Good. 341 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The rooms can use new AC units as the rooms smelled due to water leaking I’m from the unties onto the floor. One of our rooms smelled bad. The showers have been updated but do not keep the water in the shower and leak onto the bathroom flooding which can cause a slip and fall.
Stayed 2 nights in Aug 2021
Response from Christopher Charles on 14 Aug 2021
Hello. Sorry for the poor experience with the AC in your room. Please reach out to me directly to discuss this matter, and what we can do to make it right.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The toilet bowl was loose, upon entering the room, it had a bad odor. The hallway carpet had a large white stain. The front desk Jasmine was very helpful, the staff was very helpful. The breakfast casserole was very salty.
Stayed 2 nights in Aug 2021
Response from Christopher Charles on 14 Aug 2021
Hello. I'm sorry for the issue with your room. We strive to provide a better experience, and I'm sorry we fell short of your expectations in this instance. Please reach out to me directly to discuss your stay, and what we can do to make it right.

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021
Response from Christopher Charles on 14 Aug 2021
Thank you Michael for an excellent rating. Please come and see us again.

2/10 Terrible

Amanda

Stayed 1 night in Jun 2021
Response from Christopher Charles on 14 Aug 2021
I'm sorry, Amanda that your stay with us was not satisfactory. Please let us know what you found lacking, and how we can improve.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I can’t say AMAZING enough times
Bentleys Boutique has changed names (ownership) and is now Casey Key Resort Mainland! They are in the process of many updates throughout the facility, but you almost wouldn’t even know, except you see the crews changing all the mattresses! I don’t think I had new mattresses in my room yet, but nonetheless our beds were VERY comfortable. I reserved my stay for 9 nights and the rest of my children (8 of them and 15 grandchildren) had arranged to stay at different places in the area. We were there for my children’s father’s memorial and also made a memorable vacation out of it. Although I was the only registered guest, they welcomed every one of my family, extended family and friends at all times!!! The staff was absolutely amazing and accommodating (Donna, Michelle, Jared, Rene, Ian)!!!!!!!!! I can’t leave out Rick❤️ He is there EVERY morning cleaning the pool and making sure that all the chlorine and PH levels are 100%!!! He was there every morning as I was having my coffee to wish me a good day and follow up with a little conversation!!! Big Al is an also quite amazing and friendly entertaining my family on Sunday’s next to the tiki bar strumming his guitar and captivating us with his beautiful voice with many songs from the past!! I can ALMOST promise you will not be disappointed with your stay. If I ever return to the area I won’t stay anywhere else!!!!!
Stayed 9 nights in Jun 2021

10/10 Excellent

yureisi

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our vacation experience at Casey Key Resort was phenomenal. The front desk reception, the breakfast and breakfast attendants, the tiki bar bartender (Ian) were all pleasant and very accommodating. They have one of the cleanest pools I've ever seen. The bed was heavenly but some of the pillows should be tossed. We had a poolside room with an excellent view and comfortable seating. The air conditioning was on point. The front full serve bar and restaurant have yet to reopen but the tiki bar is totally sufficient. The live music added a special ambiance of liveliness. All in all we really enjoyed ourselves and would definitely recommend and return to visit ourselves.
Stayed 5 nights in Jun 2021

10/10 Excellent

María c

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is fabulous,safe and clean the staff and services is very good!!!
Stayed 3 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
BEWARE! We had an AC leak in the bedroom! Water dripped throughout the day through the night! It dropped nonstop. Maintenance guy came to check it and said it’s because of condensation and there is nothing that can be done. Front desk said they couldn’t change our room we so we checked out early. They are not customer service friendly and the rooms are outdated. It feels like a cheap motel.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Certainly a property that needs some work, but they are trying! We definitely would stay there again as the staff was very nice and the room was adequate.
Stayed 4 nights in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Stayed 3 nights in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ive been several times to this hotel when it was bentley and the breakfast was good and the service too but this time since the name change everything change. the food
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really quiet there. Unfortunately that's because the hotel was nowhere near capacity. But the staff who we saw were very friendly. The place was clean.
Stayed 7 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first stay at Bentley’s and it will. It be the last. Very unique place, very friendly staff and the breakfast was great! 👍👍👍
Stayed 4 nights in Apr 2021

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the area.
The hotel was a great value for the price. The breakfast was nothing special, cold eggs and uncooked hash.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I stayed here with my kids 8 & 11 years old. The pool was great! They had pool toys, plenty of seating and comfortable cabanas. The downside was due to the pandemic there was no maid service. I had to take trash out, ask for toilet paper, coffee, and towels. The breakfast employees were strict with how many eggs you could eat. I was told I could only have one egg since she did not have enough for others. Seems pretty ridiculous to limit the eggs to a grown adult. I thought the meal staff were very unpleasant but the front desk staff were nice. I really enjoyed the pool area and beds comfortable.
Stayed 6 nights in Apr 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Like much of the state of Florida, their attempt to enforce covid protocol was very lax, allowing guests to roam either without masks or under their noses.
Stayed 4 nights in Apr 2021

6/10 Okay

Nancy

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
disappointed
I was disappointed. The sink drained very slowly, the shower leaked. They took my old towels but didn't leave clean ones. I asked about the room being cleaned. They said that rooms were only cleaned if you put the card on the door. I expected if that was the default, they should have explained the process at check in. I put the card on the door and my room still didn't get cleaned. The towels were thin and small. I expected to be able to wrap it around myself but couldn't and I am a size 12
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
We were disappointed in how we were treated, and in the condition of the property overall. The breakfast served was very poor in quality. The property has potential based on it’s location, but management needs to spend funds to improve the quality of services provided.
Stayed 7 nights in Apr 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
No what i was expecting
Stayed 1 night in Apr 2021

10/10 Excellent

Yekaterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2021

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Hotel very clean. It was an overnight stay prior to flying on a very early flight from Portland, ME.
Stayed 9 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new looking hotel. Modern comfortable rooms and inside areas. Pool area is large with bar, covered areas to sit, food bar which wasn’t open, etc. Staff was great. Lady that checked us in was friendly, funny and fabulous!
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Stayed 5 nights in Apr 2021

6/10 Okay

Verified traveller

Travelled with family
The location of the hotel is great. You’re halfway between siesta key and Venice beaches so there’s tons of restaurants and beaches just a short drive away. The hotel itself was fine. It looks like it hasn’t been updated in a few years, but it was clean. There’s currently no housekeeping services. There’s smoking allowed at the hotel, so everything kind of smelled like cigarettes.
Stayed 5 nights in Apr 2021

8/10 Good

Becca

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly and convenient!!!
Good spot, tiki hut was hopping in late afternoon.
Stayed 3 nights in Apr 2021

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the pool and Tiki bar, unfortunately understaffed this weekend. Room was clean, nice.
Stayed 4 nights in Apr 2021

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Pool area is in need of maintenance and deck repairs and cleaning. Breakfast was poor. Blinds in room we broke. However room was clean and comfortable. Gym closed
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply wonderful.. Great bed.. Balcony was wonderful ice cold air.. Clean..
Stayed 2 nights in Apr 2021

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not fair to write a review, as we were there during Covid time, so they had some things closed due to extraordinary circumstances.
Stayed 6 nights in Apr 2021

8/10 Good

Michael

Liked: Staff & service, room comfort
Only Issue was the room had a musty smell when ever you walked into the room
Stayed 3 nights in Apr 2021

4/10 Poor

Lidia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Good value, outdoor bar, and hot breakfast.
They had a tiki bar with live entertainment on Friday night, which was a nice bonus. Was a good value compared to other properties in the Sarasota area. They had a breakfast that was better than what most hotels offer these days. My only complaint is that the room was a bit humid. It was a cool night, but no way to open the windows and the AC wouldn’t kick on.
Hotel entrance
King room
Tiki bar
Stayed 1 night in Apr 2021

8/10 Good

Thomas C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not utilize pool or any other offerings but room was nice, clean.
Stayed 1 night in Apr 2021
Response from Jared on 9 Apr 2021
Thank you for the review! Hopefully you'll get a chance to use our pool area in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice layout, clean. Nice staff
Stayed 1 night in Apr 2021
Response from Jared on 9 Apr 2021
Thank you for the great review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely get a room with a balcony / pool view. Since we stayed during pandemic, no housekeeping services and had to go to front desk to get towels, toilet paper, etc.
Stayed 6 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located a few minute's drive from some amazing beaches. The hotel is well-kept and the pool area is nice. This hotel is a pretty good value for the area-as long as you don't mind not being on the beach. The breakfast could use some work. Could have also used some additional towels, but they were often out.
Stayed 2 nights in Mar 2021

8/10 Good

Karen

Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good service for the price. Respectful service. Facility in good location
Stayed 2 nights in Apr 2021
Response from Jared on 9 Apr 2021
Thank you for the great review!

8/10 Good

William

Travelled with family
Disliked: Cleanliness
verall p,eased
Positives: fairly economical, the suite was very comfortable and spacious, some of the staff was wonderful. Good parking, safe area close to state park. Negatives: in short, lack of consistency. We had two rooms, the first one smelled a lot like pee. It was damp and small and faced the parking lot. The second was the opposite, dry and clean and big. Some of the staff was terrific, especially the young man at the desk. But another staff member couldn’t be bothered to look for a plastic spoon so I could eat my yogurt. She insisted there were none even though I had gotten one the day before. It takes a lot of energy to do the desk job well, not sure she has it.
Stayed 2 nights in Mar 2021

6/10 Okay

Bridget

Travelled with family, Travelled with group
Liked: Property conditions & facilities, room comfort
Okay not great
It was okay. The hotel itself was designed beautifully and the room was great besides no microwave and the air conditioner only went to 72. The staff was standoffish but friendly. The room was not cleaned properly, there was a used razor cap in the drain upon arrival. There also was a cricket in the room. Breakfast was mediocre at best and options were not clear.
Stayed 2 nights in Mar 2021

6/10 Okay

Matthew C., Green Bay, Wisconsin

Great location
Property was okay, room was okay, location was awesome to the beaches and restaurants, free breakfast was inedible used the free breakfast the first day only, and breakfast staff was rude. Had drinks and food at the tiki bar which was good and wait staff was friendly. Wish front bar would have been open looked nice. Overall the stay was okay.
Stayed 5 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fun and laid back atmosphere with wonder staff, especially at the tiki bar. So welcoming and truly cared about us having a great time!
Stayed 5 nights in Mar 2021
Response from Jared on 4 Apr 2021
Thank you so much for the great review! We're so glad you enjoyed yourself at our lovely Tiki Bar!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this place was pretty nice. Check in is not a minute sooner than 3PM.. as we were guided outside.. so 100$ tab at the tiki bar later, we were able to check in. Room was very clean. AC worked well. There seemed to be some new construction debri left over in the shower from remodeling.. no big deal. Beds were comfortable. The pool was heated which was awesome. Could have been cleaned out a little better, leaves and such were everywhere. Live music on the gazebo by the bar was nice. The bartender was super friendly and knowledgeable about his job. Even remember both of our names and said hello every time we ran into him. The only bad thing I can say, is the WiFi signal was absolutely terrible, but not as bad as the breakfast. Plain. Bland. And nothing special. The two ladies working behind the breakfast counter were absolute drill sergeants and not friendly what so ever.
Stayed 4 nights in Mar 2021