Outdoor pool

Reviews of DoubleTree by Hilton at the Entrance to Universal Orlando

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 3419 out of 6350 reviews" "
Rating 8 - Good. 1424 out of 6350 reviews" "
Rating 6 - Okay. 766 out of 6350 reviews" "
Rating 4 - Poor. 393 out of 6350 reviews" "
Rating 2 - Terrible. 348 out of 6350 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Poonam

Disliked: Property conditions & facilities
Shower was not working in one room and there was drain blockage in the second room.
Stayed 3 nights in May 2024

2/10 Terrible

Connie

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
I waited four hours for a room..room wasn't ready til 730 instead of 4
Stayed 1 night in May 2024

10/10 Excellent

Luen-Marie Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on 27 May 2024
Thank you for sharing, Luen-Marie!At DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Always like staying at this hotel, my kids love it and it's close to everything !
Stayed 3 nights in May 2024
Response from Customer Service on 27 May 2024
Rachel, thank you for your feedback! DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted to hear that you and your kids enjoyed your stay and found the location convenient. We look forward to welcoming you back on your next visit!

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access to dining options. No free breakfast though. Staff is very friendly and helpful. Shuttle was available to Universal. Room was comfortable. Amenities on the property are good.
Stayed 5 nights in May 2024
Response from Customer Service on 27 May 2024
Ronald, thank you for choosing the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. It is great to hear that you enjoyed the convenient access to dining options and found the room comfortable. We are pleased our team members were friendly and helpful. Your feedback about breakfast is appreciated, and we're happy you took advantage of our shuttle service and amenities. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Patrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Alissa

Travelled with family
Liked: Property conditions & facilities
Some of the staff at the front desk were pretty rude for no apparent reason. Said there was a glitch in the system with my credit card on file. When I asked a few questions the girl became uppity and defensive towards me for just asking a few simple questions. Pamela and Niecey were very nice and accommodating. Pretty upset that on our first day, there was an incident at the pool and we never got back in. When I mentioned it staff didn’t really seem to care. Cleaning services were subpar, had to refill my own tissues and toilet paper.
Stayed 4 nights in May 2024
Response from Customer Service on 27 May 2024
Alissa, thank you for sharing your experience with us. It is great to hear that Pamela and Niecey were accommodating during your stay. Your feedback about some of the front desk interactions and the incident at the pool is valuable, and it will help us improve. We apologize for any inconvenience with the cleaning services. We hope you will consider staying with us again in the future.

10/10 Excellent

ANGELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff was very friendly. Great amenities on property.
Stayed 2 nights in May 2024
Response from Customer Service on 26 May 2024
Angela, thank you for your kind words! The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled that you enjoyed the location, amenities, and the friendliness of our team members. We hope to welcome you back soon!

2/10 Terrible

dariusz

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
We appreciate the feedback, Dariusz.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Thanks for the perfect rating! We can't wait to see you again soon for another amazing experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Have a great day!

10/10 Excellent

Jean Carlos Cana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho
Stayed 3 nights in May 2024
Response from Customer Service on 25 May 2024
¡Gracias por compartir esta calificación perfecta, Jean!¡Estamos encantados de saber que disfrutó su estadía en el hotel DoubleTree by Hilton en la entrada de Universal Orlando! Es un placer para nosotros atenderlo al máximo. Después de todo, ¡tu felicidad es nuestra principal prioridad! ¡Ya estamos esperando su próxima visita!

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked our room, the pool enclosure, and the variety of dining options. Great location. However, parking was a hassle because our room key didn't open the gate and we had to press the help button to open the gate.
Stayed 4 nights in May 2024
Response from Customer Service on 25 May 2024
Craig, thank you for taking the time to share your review. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted that you enjoyed your room, the pool area, and the diverse dining choices. The hotel's prime location is indeed a highlight. We apologize for any inconvenience you experienced with the parking gate. Your feedback is valuable, and we appreciate your understanding.We're looking forward to welcoming you back soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was long long line!
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Karen, thank you for sharing your experience. We're glad to know you enjoyed your stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Please know we continuously work on improving our check-in process. We look forward to welcoming you back soon!

10/10 Excellent

Greysy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean, had a nice stay overall. Only downside is parking is very expensive per day.
Stayed 2 nights in May 2024
Response from Customer Service on 24 May 2024
Greysy, thank you for sharing your feedback. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted to hear that you enjoyed your stay. It is wonderful to know you found our team friendly and the hotel very clean. Your comments about parking have also been noted. We look forward to welcoming you back soon!

10/10 Excellent

Alvin, Bonifay

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Staff very helpful
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Alvin, thank you for your kind words! The team members at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando are always dedicated to providing excellent service. We're thrilled to hear you found them very helpful. Looking forward to welcoming you back soon!

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed her a couple times . Relaxing stay, great staff and calm .
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Angelica, thank you for your kind words and for choosing the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando again. It is wonderful to hear that you had a relaxing stay and found our team members to be great. We look forward to welcoming you back on your next visit!

10/10 Excellent

Imisuy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just across city walk perfect for family stays
Stayed 1 night in Apr 2024
Response from Customer Service on 23 May 2024
Imisuy, thank you for the wonderful feedback! It's great to hear that our location was ideal for your family. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando looks forward to welcoming you back for another great stay.

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pool, Starbucks inside hotel, good all you can eat breakfast.
Stayed 5 nights in May 2024
Response from Customer Service on 23 May 2024
Steven, thank you for sharing your positive experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're delighted you enjoyed the pool, Starbucks, and our all-you-can-eat breakfast. We're looking forward to welcoming you back soon!

8/10 Good

Carissa Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was nice an welcoming loved the fresh baked cookies they gave us when we first checked in an the restaurants was near by didn’t have to go out too far to dine an the bus stops was near by so just in case you don’t have transportation you can still get around
Stayed 5 nights in May 2024
Response from Customer Service on 22 May 2024
Carissa Yvette, thank you for sharing your great experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Our team members are delighted to hear that you enjoyed the warm cookies and appreciated the convenient location. We hope to welcome you back soon!

10/10 Excellent

Daniel, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Daniel, thank you for your review! The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled to hear you had a great experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Gaganpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 23 May 2024
Gaganpreet, thank you for your fantastic rating of the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! The team is delighted to know you had a great stay. We hope to welcome you back soon!

10/10 Excellent

Ingrid Hernandez

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect stay!
Stayed 3 nights in May 2024
Response from Customer Service on 22 May 2024
Ingrid Hernandez, thank you for your kind words. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled you had a perfect stay! We look forward to welcoming you back.

10/10 Excellent

Juan Carlos Lopez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had a beautiful pool, jacuzzi and play area for the kids along with several food options on site and a Starbucks. Very convenient 15-20 min away from Disney parks and 5 min drive to universal Orlando/city walk. Thanks for a great stay!
Stayed 5 nights in May 2024
Response from Customer Service on 22 May 2024
Juan Carlos Lopez, thank you for sharing your wonderful experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Our team members are delighted you enjoyed the pool, jacuzzi, and kids' play area, as well as the variety of dining options available on site. We're glad our location added to the convenience of your visit. We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Rob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how staff talk to you
Stayed 7 nights in May 2024
Response from Customer Service on 22 May 2024
Rob, thank you for your great feedback! The team members at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando strive to create a welcoming atmosphere, and we're glad you enjoyed their friendliness. We're looking forward to your next visit!

8/10 Good

Yik Yu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 3 nights in May 2024
Response from Customer Service on 22 May 2024
Yik Yu, thank you for your kind words! DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted to hear that you enjoyed the location and service. We're looking forward to your next visit!

6/10 Okay

Grant

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The property was tired, there were a few plumbing issues. Staff was friendly when you saw someone. Pool was nice but needed more care it was smelly and not clear.
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Grant, thank you for sharing your feedback. The comments regarding the property's condition and the pool cleanliness have been noted. On the bright side, it is good to hear that you found our team members friendly. We appreciate your input and will use it to improve our services.

10/10 Excellent

Génesis Marie González, Hialeah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking should be better price range for persons staying at the hotel.
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Génesis, thank you for your feedback. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando appreciates your suggestion regarding parking pricing. Your comments help us improve guest experience. We hope to welcome you back soon.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic hotel but worth the money. You have to pay $32 a night for parking which is a little pricey but it is convenient as there is no parking near by. Room seemed decently clean and you are in a good location right next to universal so Ubers are cheap
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
Maria, thank you for your positive feedback on your stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. It’s great to hear you appreciated the value and convenience of our location. Our team is pleased you found the room cleanliness satisfactory and hope the proximity to Universal made your trip enjoyable. We're looking forward to welcoming you back soon!

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying and I still enjoyed my stay
Stayed 5 nights in May 2024
Response from Customer Service on 21 May 2024
Deborah, thank you for choosing the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando again! We are delighted to hear that you enjoyed your stay. We’re looking forward to welcoming you back for a third visit!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great stay for anyone going to Universal Studios. Easy shuttle to and from the the park. Clean property and nice pool area. Tons of dining options around the hotel.
Stayed 4 nights in May 2024
Response from Customer Service on 21 May 2024
Jeremy, thank you for your excellent review! The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted you enjoyed your stay and found the shuttle service convenient. It's wonderful to hear you appreciated the cleanliness and pool area as well as the nearby dining options. We’re looking forward to welcoming you back for another fantastic experience!

8/10 Good

Carl William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lied the pool area, ice cream store and Starbucks
Stayed 4 nights in May 2024
Response from Customer Service on 21 May 2024
Carl,Thank you for sharing your positive experience. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted to hear you enjoyed the pool area and onsite amenities like the ice cream store and Starbucks. We hope to welcome you back soon!

4/10 Poor

Danisha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
“Game room” was not what it looked like. It’s the size of a small closet. There were people coming in to use the microwave. Restaurants were not open. Only late at night. Everything was so outdated. Water pressure was poor
Stayed 3 nights in Mar 2024
Response from Customer Service on 21 May 2024
Danisha, thank you for your feedback. It is disappointing to read that several aspects of your stay did not meet expectations. Our team is always working to improve guest experiences, and your comments will be taken into account. We hope you might reconsider and give us another opportunity in the future.

6/10 Okay

Kelsi, Mill Creek

Disliked: Staff & service
Took over 30 min to check in. Had difficulty leaving the parking lot after check in.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Kelsi, thank you for sharing your experience. The check-in time and parking situation you mentioned are concerns the team will certainly look into. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Erica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay here in 6 weeks! Great hotel, no hidden fees! Staff/Management awesome! Josephine in HOUSEKEEPING was AMAZING! Cant wait to RETURN! Love the walk to Universal, great location!
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
Erica, thank you for returning to DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! It’s fantastic to hear that Josephine and our team members contributed to an amazing stay. We’re thrilled that our location and amenities suited your needs. We look forward to welcoming you back soon!

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Crystal,Thank you for the fantastic feedback! DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled you had a great stay. We're looking forward to welcoming you back soon!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Rebecca, thank you for your glowing feedback. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled that everything met your expectations. We eagerly await your next visit!

8/10 Good

Andrew, Godalming

Travelled with family
Convenient for Universal , variety of restaurants nearby as well. Very busy but friendly staff who obviously take pride in what they do . Well done Doubletree staff
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Andrew,Thank you for sharing your positive experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. It's wonderful to hear you found the location convenient and enjoyed the variety of nearby dining options. Our team members are indeed dedicated to providing excellent service, and they will be thrilled to hear your praise. We appreciate your kind words and hope to welcome you back soon.

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Walkable to universal.
Stayed 4 nights in May 2024
Response from Customer Service on 20 May 2024
Roy,Thank you for your wonderful feedback! The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted you enjoyed your stay and appreciated the convenient location. We're looking forward to welcoming you back soon!

10/10 Excellent

paullo, coconut creek

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Paullo, thank you for choosing the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We appreciate your feedback and are thrilled you had a great experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again! The line up to check in was long and there were only 2 staff but other then that it was great!
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Lisa, thank you for your wonderful feedback! The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is delighted to hear you enjoyed your stay. Your comments regarding the check-in process are appreciated, and we are glad that the rest of your visit was fantastic. We're looking forward to welcoming you back soon!

10/10 Excellent

Norm

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Norm, thank you for your positive feedback about the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We hope to welcome you back soon!

8/10 Good

Tony

Travelled with group
Liked: Cleanliness, staff & service
Very easy to travel everywhere, Hotel charge too high for customer daily parking.
Stayed 3 nights in May 2024
Response from Customer Service on 17 May 2024
Tony,Thank you for sharing your feedback. It's great to hear you found the location convenient for getting around. Regarding the parking fee, we will take your comments into consideration. We hope to have the pleasure of welcoming you back to the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando.

10/10 Excellent

Michael P

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, clean, smell was great and the staff was amazing
Stayed 3 nights in May 2024
Response from Customer Service on 17 May 2024
Michael, thank you for sharing your experience at the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. It is great to hear you enjoyed your stay and appreciated the clean environment and wonderful aroma. The team is thrilled to know they made a positive impact. We look forward to welcoming you back soon!

10/10 Excellent

Kayla Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice and in a convenient area with restaurants and convenience stores close by like Walgreens. My neighbors were so roust but that’s not the hotels fault.
Stayed 3 nights in May 2024
Response from Customer Service on 16 May 2024
Kayla Nicole, thank you for your positive feedback on your stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. It's great to hear that you enjoyed the convenient location. We hope to welcome you back soon!

10/10 Excellent

Arianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel I’ve ever stayed at!! It was really nice, clean, & close to a lot of places. Definitely recommend this hotel!
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Arianna, thank you for your wonderful feedback! The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled you enjoyed your stay. It's fantastic to hear you found the location convenient and the hotel clean. We appreciate your recommendation and look forward to welcoming you back in the future!

10/10 Excellent

Shota

Stayed 3 nights in May 2024
Response from Customer Service on 16 May 2024
Shota, thank you for your excellent rating! The entire DoubleTree by Hilton Hotel at the Entrance to Universal Orlando team is thrilled you had a fantastic experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 16 May 2024
Thank you for the great rating, Juan!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Scottlyn

Liked: Cleanliness, property conditions & facilities
It was nice very close to the park
Stayed 2 nights in May 2024
Response from Customer Service on 16 May 2024
Scottlyn, thank you for sharing your positive experience. The team at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando is thrilled to hear you enjoyed the convenience of the location. We look forward to welcoming you back for another great stay!

8/10 Good

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 15 May 2024
Patrice, thank you for your rating of the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! We're pleased you had a positive experience. Should your travels bring you back to Orlando, we'd be delighted to welcome you again.