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Reviews of Courtyard by Marriott Orlando Airport

3 out of 5
Courtyard by Marriott Orlando Airport
7155 N Frontage Rd, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 527 out of 1002 reviews" "
Rating 8 - Good. 320 out of 1002 reviews" "
Rating 6 - Okay. 82 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Anjana

Stayed 1 night in Apr 2024

2/10 Terrible

Maureen

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Dead roaches on bathroom floor. Check out early.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Maureen, Thank you for your recent stay with us and the review. We genuinely apologize for the concern you encountered with your bathroom. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We do hope you will consider a future stay and allow us to make amends.Kind regards,Scott DissonGeneral Manager

8/10 Good

Wayne, Halifax

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely courtyard and pool area
Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Wayne, Thank you for choosing Courtyard Orlando Airport and taking the time to post your review. We are delighted you enjoyed our relaxing pool area. We hope you will consider us again whenever your travels bring you back to Orlando.Kind regards,Scott DissonGeneral Manager

10/10 Excellent

jeffrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was a great night before an early morning flight!!
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Jeffrey, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Orlando Airport; we hope to see you again soon. Kind regards,Scott DissonGeneral Manager

10/10 Excellent

Angela

Travelled with family
Liked: Property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Angela, Thank you for choosing Courtyard Orlando Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Kind regards,Scott DissonGeneral Manager

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Sharon, Thank you for the kind rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Orlando Airport; we hope to see you again soon. Kind regards,Scott DissonGeneral Manager

10/10 Excellent

Liang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good customer service and friendly front desk young lady . Thank you !
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Liang, Thank you for taking the time to review your stay at Courtyard Orlando Airport. We especially want to thank you for acknowledging our professional, friendly staff. Our goal is to make your stay as successful as possible and to assist you with whatever needs you have during your travels, so we're glad we accomplished that during your stay. We appreciate your business and hope you will stay with us again on your next trip to the Orlando area.Kind regards,Scott DissonGeneral Manager

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Douglas, Thank you for choosing Courtyard Orlando Airport. We were pleased that we exceeded your expectations during your visit to our area. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Kind regards,Scott Disson,General Manager

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
No free breakfast
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Renee, Thank you for sharing your review of Courtyard Orlando Airport. We are glad to learn that overall, you had an enjoyable stay. We strive to provide a variety of breakfast options at a competitive price. Therefore, we are disappointed that we did not meet all of your expectations. Thank you for choosing us and taking the time to leave your feedback. We hope you will stay with us again the next time you visit our city.Kind regards,Scott Disson,General Manager

6/10 Okay

Monica

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Monica, We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Kind regards,Scott Disson,General Manager

10/10 Excellent

BRIAN

Stayed 1 night in Mar 2024
Response from General Manager on 12 Apr 2024
Dear Brian, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard Orlando Airport. We look forward to your return and wish you all the best with your future travels.Kind regards,Scott Disson,General Manager

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Dear Jennifer, Thank you for the wonderful rating for Courtyard Orlando Airport. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Kind regards,Scott DissonGeneral Manager

8/10 Good

Eric

Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Eric, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Courtyard Orlando Airport. We look forward to welcoming you back on your next visit.Kind regards,Scott DissonGeneral Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Paul, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard Orlando Airport.Kind regards,Scott DissonGeneral Manager

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Kathy, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard Orlando Airport, and we look forward to welcoming you back soon.Kind regards,Scott DissonGeneral Manager

10/10 Excellent

Carol

Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Dear Carol, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard Orlando Airport.Kind regards,Scott DissonGeneral Manager

10/10 Excellent

Paul, Parker

Liked: Cleanliness, amenities
Great vicinity to airport.
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Paul, Thank you for your feedback on Courtyard by Marriott Orlando Airport. We are pleased to hear that you found our hotel in excellent proximity to the airport. Providing convenient locations for our guests is one of our priorities. We appreciate your positive comment, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,Scott Disson,General Manager

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
An aging transit hotel which is fine for what it is needed for. The toilets need to be updated - such a waste of water. Also the cleaning solution smell was overpowering in the lobby area where you also get coffee and breakfast. Otherwise staff nice and hardworking.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Amanda, Thank you for taking the time to evaluate your stay at our hotel. Although we are glad you liked our courteous associates, we are sorry for the disappointment you had with the overall look and feel of our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Furthermore, we work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We hope to serve you again on your next trip to Orlando.Kind regards,Scott Disson,General Manager

8/10 Good

Real

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good option for after cruse and shuttle was a great option .
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Real, Thank you for staying at Courtyard Orlando Airport for your post-cruise stay. We are so glad that you loved everything about our hotel and that you could take advantage of our shuttle services. We hope that you had an excellent time on your cruise and that you will revisit us whenever you return to Orlando.Kind regards,Scott Disson,General Manager

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Gail, Thank you for choosing Courtyard Orlando Airport and taking the time to post your wonderful review. We are delighted that you had such a positive experience throughout the hotel. We are grateful for your recommendation and hope you will consider us again whenever your travels bring you back to Orlando.Kind regards,Scott DissonGeneral Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great options for breakfast and dinner. Also wine and drinks available for purchase at very reasonable price. The Courtyard special Old Fashion is just incredible.. Must order if you enjoy bourbon....
Stayed 5 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Dear James, Thank you for being our guest at Courtyard Orlando Airport and sharing your experience. We are delighted to know you were pleased with our excellent breakfast and beverages. It was a pleasure to host you, and we look forward to your return visit. Kind regards,Scott Disson,General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place to stay
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Peter, Thank you for choosing Courtyard Orlando Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Kind regards,Scott Disson,General Manager

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Joseph, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard Orlando Airport. We look forward to your return and wish you all the best with your future travels.Kind regards,Scott Disson,General Manager

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location) walking distance to multiple restaurants. The shuttle service was well run
Stayed 1 night in Jan 2024
Response from General Manager on 25 Jan 2024
Dear Christopher, Thank you for sharing your experience at Courtyard Orlando Airport and taking the time to highlight the features of our property that you enjoyed the most. We are delighted you enjoyed our ideal location and convenient shuttle service. We appreciate your feedback and look forward to hosting you again the next time you are in Orlando.Kind regards,Scott Disson,General Manager

8/10 Good

KENNETH WAYNE, Baton Rouge

Stayed 1 night in Jan 2024
Response from General Manager on 10 Feb 2024
Dear M. Wayne, We appreciate you taking the time to leave your kind rating for Courtyard Orlando Airport. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Kind regards,Scott DissonGeneral Manager

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 18 Jan 2024
Dear Sandra, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Courtyard Orlando Airport. We look forward to welcoming you back on your next visit.Kind regards,Scott DissonGeneral Manager

10/10 Excellent

Beau

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Really appreciated the airport shuttle.
Stayed 2 nights in Jan 2024
Response from General Manager on 17 Jan 2024
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Courtyard Orlando Airport. We are delighted to hear that you enjoyed our spotless property and shuttle service. We look forward to welcoming you back for another wonderful visit.Kind regards,Scott DissonGeneral Manager

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 14 Jan 2024
Dear Brandy, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard Orlando Airport. We look forward to your return and wish you all the best with your future travels.Kind regards,Scott DissonGeneral Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
perfect for a quick, over-night stay at MCO.
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Dear John, Thank you for the nice review. We are so glad our location worked well for you and that you appreciated being so close to airport. Thank you for being our guest. We look forward to your next visit at Courtyard Orlando Airport.Kind regards,Scott DissonGeneral Manager

8/10 Good

Jerry

Liked: Cleanliness
Did not clean my room
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Jerry, We appreciate you taking the time to leave your review regarding your recent visit to Courtyard Orlando Airport. We are pleased to know that you had an overall pleasant experience. However, we sincerely apologize for the inconvenience with the cleanliess of your accommodations. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to welcoming you back the next time you are in the area!Kind regards,Scott DissonGeneral Manager

6/10 Okay

Stacey

Stayed 2 nights in Dec 2023
Response from GENERAL MANAGER on 22 Jan 2024
Dear Stacey, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Kind regards,Scott Disson,General Manager

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a little outdated (wear and tear) but overall we had no issues. The staff was very pleasant and we got a shuttle at 330am to the airport which is unheard of in my state!
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Michelle, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt some of our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Kind regards,Scott DissonGeneral Manager

6/10 Okay

Gail

Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Gail, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Kind regards,Scott DissonGeneral Manager

4/10 Poor

Troy, Ketchikan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Way overpriced for what it is. Hotel AC was very loud, and smelled moldy. Obviously the hotel is very close to the airport so you could hear jets taking off. Low water pressure, scratchy linens on the bed, popcorn ceiling, enamel on the tub was peeling up, tiles on the floor loose. You had to pay for coffee in the morning, there is a fee for breakfast, you have to pay to park your car in their lot. On the plus side, the 5 dollar a cup coffee was strong and available at 5:00 am, and the shuttle was reliable. Will not stay here again unless the price is much lower.
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Troy, Thank you for your recent stay with us and for the review. We want every guest who stays with us to have an outstanding time and leave with a lasting favorable impression. We apologize that we fell short in making that happen for you during your visit. We do hope you will consider a future stay and allow us to make amends.Kind regards,Scott DissonGeneral Manager

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfy. Had an issue with the door key not working; and after staff had recalibrated it; door key was still a bit troublesome. Staff were friendly and helpful; and arranged transportation for me from and to airport. Will recommend your hotel to friends & family going to Orlando.
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Maria, Thank you for sharing your experience at Courtyard Orlando Airport and taking the time to highlight the features of our property that you enjoyed the most. We are delighted you enjoyed our location, friendly staff and shuttle service. While we regret the inconvenience that you faced with the key of your room, we are glad that our efficient associates could helo you with the issue. We appreciate your feedback and look forward to hosting you again the next time you are in Orlando.Kind regards,Scott DissonGeneral Manager

10/10 Excellent

Roy

Liked: Amenities
Stayed 1 night in Dec 2023
Response from General Manager on 31 Dec 2023
Dear Roy, Thank you for letting us know your visit to Courtyard Orlando Airport was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Kind regards,Scott DissonGeneral Manager

10/10 Excellent

Alexis

Liked: Staff & service
So basic
Stayed 1 night in Dec 2023
Response from General Manager on 30 Dec 2023
Dear Alexis, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Orlando Airport; we hope to see you again soon. Kind regards,Scott DissonGeneral Manager

6/10 Okay

Kirk

Liked: Staff & service
Adequate for price.
Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Kirk, Thank you for taking the time to evaluate our hotel. We are glad to hear that you found us to be of great value. Your input is essential to us as we continuously strive to meet the expectations of our guests. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Kind regards,Scott DissonGeneral Manager

10/10 Excellent

Susan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and park
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Dear Susan,Happy Holidays and Happy New Year!Thank you for choosing Courtyard Orlando Airport for your recent visit to Orlando. We are glad to know that your stay was perfect in every way possible. We are also delighted that you enjoyed our comfortable accommodations as well as convenient parking facilities. We appreciate your feedback, and we look forward to welcoming you back soon.Kind regards,Scott Disson

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Driver was very helpful and friendly. Receptionist was quick and friendly
Stayed 1 night in Dec 2023
Response from General Manager on 17 Dec 2023
Dear Megan, Thank you for the positive comments about Courtyard Orlando Airport, and we especially appreciate your kind remarks about our staff. We make every effort to provide the level of service that you expect and deserve, so it is nice to see our efforts recognized. Thanks again for your review, and we hope to welcome you back the next time you travel to Orlando.Kind regards,Scott DissonGeneral Manager

2/10 Terrible

Dwayne, St Johns

Disliked: Amenities
Property was filthy, smelly, and bed was squeaky all night. Description was not well described and very misleading. The room was over $200.00. This is not acceptable and not the expectation set for Marriott or Orbitz
Stayed 1 night in Dec 2023
Response from General Manager on 11 Dec 2023
Dear Dwayne, Thank you for being our guest and for sharing your candid review. On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Kind regards,Scott DissonGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Guest, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Courtyard Orlando Airport. We look forward to welcoming you back on your next visit!Kind regards,Scott Disson

8/10 Good

joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rugs are stained, otherwise things seem clean; staff is very friendly.
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Joyce, Thank you for taking the time to evaluate your stay at our hotel. We are delighted to read that you enjoyed the exceptional services delivered by our associates and that overall you had a great visit. We value your feedback and will work to address the concern you mentioned in your review so your next stay will be exceptional in every way. We hope to serve you again on your next trip to Orlando.Kind regards,Scott DissonGeneral Manager

10/10 Excellent

Nancy

Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Nancy, Thank you for choosing Courtyard Orlando Airport and taking the time to post your wonderful review. Your excellent rating affirms the positive experience you had throughout the hotel and serves as a great tool to let us know we are it doing right. We look forward to the opportunity of hosting you again whenever your travels bring you back to Orlando.Kind regards,Scott DissonGeneral Manager

6/10 Okay

Susan

Stayed 1 night in Nov 2023
Response from General Manager on 22 Nov 2023
Dear Susan, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Kind regards,Scott DissonGeneral Manager

10/10 Excellent

Gary

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from General Manager on 16 Nov 2023
Dear Gary, Thank you for your recent stay at the Courtyard Orlando Airport and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Orlando. We enjoyed having you as our guest, and we hope to see you again soon. Kind regards,Scott Disson

8/10 Good

Destiny

Liked: Cleanliness
Was a decent one day stay for the purpose of being closer to the airport. Decent and cozy bed. Texture or the bathtub wasn’t great - freaked me out a bit and the shower knob was very loose and difficult to place on an appropriate temperature. Overall, customer service was decent as well.
Stayed 1 night in Nov 2023
Response from General Manager on 15 Nov 2023
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Courtyard Orlando Airport. We are pleased to know that you enjoyed our convenient location and courteous service. However, we apologize for any shortcomings in meeting your expectations with the room. We have noted your feedback about your room and we will address the issue with our maintenance team to enhance our guest experience. We hope we have the chance to welcome you back in the near future.Kind regards,Scott DissonGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Room
We are staying here one night only. The room is comfortable but there is a moldy smell in the room. Otherwise, it is a nice room.
Stayed 1 night in Nov 2023
Response from General Manager on 12 Nov 2023
Dear Guest, Thank you for being our guest at Courtyard Orlando Airport and for posting such a nice review. We're particularly pleased that you enjoyed your overall stay. However, we are sorry for the inconvenience you had with the room smell. We will share your comments with the appropriate individuals and ensure the issues are resolved. Thank you again for your patience, and we hope we have the chance to welcome you back in the near future. Kind regards,Scott Disson

10/10 Excellent

Agnes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very helpful and polite. The room was spotless with a pleasant smell. The only disappointment was they advertised a balcony, but was given a room on the first floor. But it wasn’t bad but turned out to be more convenient.
Stayed 1 night in Aug 2023
Response from General Manager on 7 Nov 2023
Dear Agnes, We are delighted to read that you thoroughly enjoyed your stay with us and that our front desk associates were welcoming and accommodating. However, we regret not meeting your expectations in some aspects, but we are glad that you found our room to be fresh, invigorating, and comfortable. Thank you for choosing to stay at Courtyard Orlando Airport, and it will be our pleasure to welcome you on your next visit to Orlando.Kind regards, Scott Disson General Manager

2/10 Terrible

Sayantani

Disliked: Staff & service, property conditions & facilities
Never going back. Shuttle service never showed up even after 1 hour. Front desk made false promises that shuttle would show up, knowing fully well it won’t. Wasted over an hour waiting for it before taking taxi. Emailing to general manager was futile as well as there has been no response. Bed was not great and sheets smelt bad. Encourage people to avoid this property.
Stayed 1 night in Nov 2023
Response from General Manager on 10 Nov 2023
Dear Sayantani, Thank you for sharing the specifics of your visit with us. We truly apologize for not meeting your expectations and for the shuttle service issues you experienced. We have shared these concerns with the appropriate individuals, and we are very grateful for your understanding. Furthermore, we are sorry for your dissatisfaction with our beds. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will consider us again so we can provide you with the flawless hospitality and stay you should always expect from us. Kind regards,Scott Disson,General Manager