All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
You pay for what you get. Comfortable beds, nice amenities
Carla
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Carla, we're thrilled you appreciated the comfortable beds and choice amenities at Hampton Inn New Orleans - St. Charles Ave/Garden District. Your positive feedback is most appreciated. We're eager to welcome you back for another delightful stay.
This is my favorite place to stay in the Lower Garden District! The property is well-maintained, super clean, the beds are comfortable and the Hampton Inn Team is SUPER friendly and professional! Thanks again for another wonderful stay!!
Melissa
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 Apr 2024
Melissa, it warms our hearts to hear that Hampton Inn New Orleans - St. Charles Ave/Garden District is your favorite spot in the Lower Garden District! We're thrilled you appreciate our well-kept facilities, pristine cleanliness, and comfortable beds. Our team members are always here to ensure you have a fantastic stay with their friendly and professional services. Thank you for your outstanding feedback, and we can't wait to welcome you back for another wonderful stay!
4/10 Poor
David
31 Mar 2024
David
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
David, we noticed that your overall experience with us was not up to expectations. We value all guest feedback as it helps us improve our services. We'd greatly appreciate if you could share more details about your stay. Your satisfaction is important to us and we hope to have an opportunity to serve you better in the future.
William, we're thrilled to hear that you appreciated the prime location of Hampton Inn New Orleans - St. Charles Ave/Garden District. Convenience is indeed a key part of a memorable stay and we're glad we could deliver that for you. We hope to have the opportunity to welcome you back in the future.
This is my go-to hotel for visiting my Tulane student. The location is perfect, convenient to streetcar and a pleasant walk to campus. My room is always pristine, and this time I appreciated the shampoo/conditioner/body wash/lotion that was available. Breakfast options are plentiful and fresh, and the front desk people are always friendly and helpful. And the bed is really comfy too!
Marie
Stayed 3 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Marie, it's wonderful to hear you consider the Hampton Inn New Orleans - St. Charles Ave/Garden District as your preferred choice when visiting your student at Tulane. We're glad our location suits your needs perfectly and that our rooms meet your cleanliness standards. It's pleasing to know you appreciate our toiletries and breakfast selections. Thrilled to hear you find our front office colleagues welcoming and the bed comfortable as well. We look forward to your next visit.
We stayed at the property for a wedding. It was conveniently close to all the venues for the wedding. Located clise ti dining, street car, etc
Jenifer
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Jenifer, it's fantastic to know that you found Hampton Inn New Orleans - St. Charles Ave/Garden District conveniently located for your wedding-related events and that you appreciated its proximity to dining and transportation. We hope to welcome you again on your future visits, be it a wedding or simply to explore the Garden District.
The property advertises long-term parking for $8. This is not true. They do not honor this with Expedia customers. They say this is only when you book direct. Not sure why it is advertised that way. Kind of a scam
Carole
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Mar 2024
Hello Carolw,Thank you for sharing your feedback with us. We sincerely apologize for any confusion regarding the parking arrangements during your stay. It appears there was a misunderstanding regarding the reservation you made through Expedia. We regret any inconvenience caused and would like to clarify that our long-term parking option has been discontinued for over a year.Please know that your parking was indeed included during your stay with us, though we understand the frustration if this wasn't communicated clearly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.
Excellent quiet/safe Garden District location with a streetcar stop a few steps/half a block away. Staff friendly enough. Rooms clean. Expansive living room to enjoy the free breakfast
Steven
Stayed 4 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Steven, your kind words about Hampton Inn New Orleans - St. Charles Ave/Garden District are much appreciated. We're thrilled you found our location convenient and felt at ease during your stay. Our team members also appreciate your mention of their friendly service and the cleanliness of the rooms. It is always wonderful to hear when guests enjoy the complimentary breakfast in our spacious common area. Please come back soon for another delightful stay with us!
Staff was super helpful and friendly (especially Jade!) :)
Bridget
Stayed 5 nights in Jan 2024
Response from Customer Service on 6 Feb 2024
Bridget, thank you for sharing your delightful experience at Hampton Inn New Orleans - St. Charles Ave/Garden District. We're thrilled that you had a wonderful time with us, especially with the assistance of our team member, Jade. Ensuring our guests feel welcomed is vital to us. We hope to have the opportunity to welcome you back soon.
Nice place, good breakfast. Only negative was the room windows cannot be opened and the room was quite stuffy
Gregory
Stayed 4 nights in Jan 2024
Response from Customer Service on 31 Jan 2024
Gregory, we appreciate you choosing to stay at Hampton Inn New Orleans - St. Charles Ave/Garden District and sharing your experience. It's great to hear that you found our breakfast to your liking. Your concern about room ventilation has been duly noted and will be passed on to our team. We look forward to your next visit so we can serve you even better.
10/10 Excellent
Larry
29 Jan 2024
Liked: Cleanliness
Larry
Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Larry, thank you for choosing the Hampton Inn New Orleans - St. Charles Ave/Garden District. We're thrilled to receive your top-rated feedback and it's our goal to maintain the kind of experience that won your approval. We hope to welcome you back soon for another wonderful stay.
Lots of construction around the hotel. But a great experience overall.
Greg
Stayed 2 nights in Jan 2024
Response from Customer Service on 22 Jan 2024
Greg, it's wonderful to know you had a great experience during your stay at the Hampton Inn New Orleans - St. Charles Ave/Garden District, despite the surrounding construction activities. We look forward to welcoming you back for another excellent stay.
2/10 Terrible
Carroll
14 Jan 2024
This trip was cancelled months ago. I
Carroll
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
Carroll, it's disappointing to hear about your recent circumstances. We would appreciate understanding this situation more clearly. Kindly reach out to us or Expedia's customer service to ensure any discrepancies are rectified at the earliest. We hope for the opportunity to serve you in the future and provide a more memorable experience.
GREAT STAY, GOOD LOCATION FOR TROLLEY, CLEAN, AND EXCELLENT FRONT STAFF. WILL USE AGAIN
Richard
Stayed 2 nights in Dec 2023
Response from Customer Service on 8 Jan 2024
Richard, thank you for sharing your experience at Hampton Inn New Orleans - St. Charles Ave/Garden District. We're glad to hear you found our location convenient and our hotel clean. It's also wonderful that our front desk colleagues made a positive impression on you. We're looking forward to welcoming you back for another great stay.
2/10 Terrible
Vincent
1 Jan 2024
Disliked: Staff & service
Vincent
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
We appreciate you taking the time to share your feedback, Vincent.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
Thanks for the perfect rating, Brandon! We can't wait to see you again soon for another amazing experience at Hampton Inn New Orleans - St. Charles Ave/Garden District.
Lovely place. Only complaint: no closet or dresser! Just pegs on the wall, with hangers.
Clare
Stayed 5 nights in Dec 2023
Response from Customer Service on 29 Dec 2023
Clare, thank you for sharing your positive experience at Hampton Inn New Orleans - St. Charles Ave/Garden District. Delighted to learn you found our place pleasant. We also note your feedback regarding storage spaces. Your insightful thoughts aid us in continually improving the guest experience and are truly appreciated. We look forward to extending our warmest welcome to you on your next visit.
Beth, it's wonderful to see your perfect rating for the Hampton Inn New Orleans - St. Charles Ave/Garden District. We can't wait to have you return for another excellent experience. Thank you!
Filicia, thank you for choosing to stay at Hampton Inn New Orleans - St. Charles Ave/Garden District and appreciate you taking the time to leave a rating. We hope to serve you again in the future.
Ashlie, thank you for choosing the Hampton Inn New Orleans - St. Charles Ave/Garden District and for taking the time to share your positive experience. We're delighted that you found our hotel to your liking and hope to welcome you back in the near future.
10/10 Excellent
Ruth
20 Dec 2023
Ruth
Stayed 1 night in Dec 2023
Response from Customer Service on 20 Dec 2023
Thanks for sharing this perfect rating, Ruth!We're thrilled to hear you enjoyed your stay at Hampton Inn New Orleans - St. Charles Ave/Garden District! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
Room did not have a standard closet. It did not have a safe. Breakfast foods are highly processed. The facility is beautiful and the staff great.
William
Stayed 2 nights in Dec 2023
Response from Customer Service on 15 Dec 2023
William, thank you for sharing your insights. We regret certain features in your room weren't to your preference. We're thrilled, however, that you found our facilities visually pleasing and our team members exceptional. For future stays, please note that personal safes are available at the front desk upon request. Additionally, we're continuously working to improve our breakfast offerings. We hope to have the chance to serve you again at Hampton Inn New Orleans - St. Charles Ave/Garden District.
John, we're thrilled to see you had a top-notch stay at Hampton Inn New Orleans - St. Charles Ave/Garden District. It's wonderful when guests like you take the time to rate us and we're looking forward to your next visit. Thank you for choosing us.
Room was adjacent to mechanical room and was very loud when elevators operated.
Mark
Stayed 3 nights in Dec 2023
Response from Customer Service on 8 Dec 2023
Mark, thank you for your review. We're sorry to hear that noise was a factor during your stay. Although it's not common, we understand how crucial quietness is to a restful night. Your feedback is valued as it helps us identify areas where our guests' experiences can be further enhanced. We hope you give Hampton Inn New Orleans - St. Charles Ave/Garden District another try in the future, anticipating a better experience.
6/10 Okay
Kevin
Business traveller
3 Dec 2023
Liked: Staff & service, room comfort
Disliked: Cleanliness
Kevin
Stayed 2 nights in Nov 2023
Response from Customer Service on 5 Dec 2023
Kevin, it appears you've left a rating without any specific feedback. We'd greatly appreciate it if you could provide insights about your stay with us, so we can continue enhancing our guests' experiences. Please feel free to share your thoughts anytime.
10/10 Excellent
Matthew
22 Nov 2023
Matthew
Stayed 3 nights in Nov 2023
Response from Customer Service on 12 Dec 2023
Matthew, thank you for your excellent rating of Hampton Inn New Orleans - St. Charles Ave/Garden District. We're pleased to know we met your expectations and hope we have the privilege of welcoming you back in the future.
Good service. Desk clerks were polite, interested in helping and then showed it by being very helpful. I appreciate being able to get a handicap room. Will gladly stay there again!
Jayne
Stayed 1 night in Nov 2023
Response from Customer Service on 14 Nov 2023
Jayne, thank you for choosing the Hampton Inn New Orleans - St. Charles Ave/Garden District for your stay. It's fantastic to hear that our front desk colleagues demonstrated their commitment to guest satisfaction. It's also great that the availability of our accessible rooms added comfort to your stay. We're certainly anticipating your return!
6/10 Okay
Janice
17 Oct 2023
Liked: Cleanliness, staff & service
The hotel is conveniently located near the trolley and a great grocery store. The beds are very comfortable and the shower was excellent. The breakfast our first morning was not replenished after we arrived 40 minutes before it closed. And the sensor for the sliding back doors picked up every one using the elevators! It drove me crazy!
Janice
Stayed 5 nights in Oct 2023
Response from Customer Service on 19 Oct 2023
Janice, it's nice to hear that you found our location convenient and enjoyed the comfort of our beds alongside a great shower. We're sorry to note that your breakfast experience and the sensor for the sliding back doors didn't meet your expectations. Improved breakfast service provision and adjustments to the sensor's sensitivity will definitely be considered by our team members. Thank you for taking the time to share your experience.
Jade and the whole staff made our stay at a difficult time, for we had a family member in the hospital , a pleasant and accommodating to our needs! The housekeeping staff was as accommodating and tended to our requests! I highly recommend this hotel for cleanliness, assistance, and comfort!
lania
Stayed 15 nights in Sep 2023
Response from Customer Service on 15 Oct 2023
Lania, it's wonderful to hear that Jade and the Hampton Inn New Orleans - St. Charles Ave/Garden District team were able to support you during a challenging time. It also brings us joy to know that our colleagues in housekeeping and in other departments met your needs effectively. Your high recommendation, noting our cleanliness and comfort, is greatly appreciated. We're already looking forward to being your host again in the future.
It was fine. Right on St. Charles and the street car line. Be advised, though, this hotel accepts dogs and pets. The room directly next door had a small, yapping dog with a squeaky toy that made noise all night. Too bad, because it was otherwise quiet and a decent place to stay. Enjoy NOLA!
David
Stayed 3 nights in Oct 2023
Response from Customer Service on 13 Oct 2023
David, it's great to hear that you found the location of Hampton Inn New Orleans - St. Charles Ave/Garden District advantageous for exploring the city. We understand your concern about the noise from a nearby pet and appreciate your patience throughout. We do value all our guests and their comfort, including those who are pet owners. We would like to assure you that our team members do their best to ensure that all guests, including pets, adhere to our noise guidelines for the comfort of others. We hope your experience with us will not discourage you from staying with us again. Do enjoy the rest of your time in New Orleans!
10/10 Excellent
Mary
9 Oct 2023
Mary
Stayed 1 night in Oct 2023
Response from Customer Service on 11 Oct 2023
Mary, thank you for choosing to stay at Hampton Inn New Orleans - St. Charles Ave/Garden District. We're delighted to know you had an enjoyable experience and we look forward to your next visit!
Thank you for the fantastic rating, Laura!We strive to make all of our guests feel welcome and relaxed during their time at Hampton Inn New Orleans - St. Charles Ave/Garden District! We can't wait to see you again soon.
6/10 Okay
Colin
6 Oct 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Colin
Stayed 3 nights in Sep 2023
Response from Customer Service on 8 Oct 2023
Thank you for sharing your feedback, Colin.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.
8/10 Good
Lynn
Travelled with partner
5 Oct 2023
The property is in the Garden District - near the trolley. Easy walking distance to all the Garden District’s restaurants and a wedding event we attended. There is renovation going on right now and the small pool was closed, but that should be over soon!
Lynn
Stayed 2 nights in Sep 2023
Response from Customer Service on 5 Oct 2023
Lynn, thank you for choosing the Hampton Inn New Orleans - St. Charles Ave/Garden District during your visit to the Garden District. It sounds like our location worked well for your needs which we're delighted about. Regarding the ongoing improvements, rest assured these are temporary and are aimed at creating an exceptional experience for all our guests in the future. We hope to welcome you back once our enhancements are complete.
10/10 Excellent
Diane
1 Oct 2023
Diane
Stayed 2 nights in Sep 2023
Response from Customer Service on 22 Oct 2023
Thank you for the excellent rating, Diane!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hampton Inn New Orleans - St. Charles Ave/Garden District! We look forward to hosting you again soon.
Thank you for the wonderful rating!It's fantastic you enjoyed your time at Hampton Inn New Orleans - St. Charles Ave/Garden District so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
Thanks for the outstanding rating, Theresa!We're delighted your time at Hampton Inn New Orleans - St. Charles Ave/Garden District was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
The problem we had was that the air conditioner was loud and when it turns off it get hot really quick when made it very uncomfortable and woke us up every time.
Barbara
Stayed 1 night in Sep 2023
Response from Customer Service on 29 Sept 2023
Barbara, we appreciate you taking the time to share your feedback. We are sorry to hear about the discomfort caused by the air conditioning unit in your room. We assure you that comfort and well-being of our guests are of utmost importance. Your feedback has been noted and will be shared with our maintenance team for review. Despite this, we hope your overall visit to New Orleans was a pleasant one. We look forward to having the opportunity to welcome you back in the future for an improved experience.
10/10 Excellent
Ashley
18 Sept 2023
Ashley
Stayed 1 night in Sep 2023
Response from Customer Service on 29 Sept 2023
Thank you for the fantastic rating, Ashley!It's outstanding you had such a wonderful experience at Hampton Inn New Orleans - St. Charles Ave/Garden District. We care about the satisfaction of our guests. We can't wait to see you again soon!
2/10 Terrible
Mary
Travelled with family
4 Sept 2023
Disliked: Amenities
No running water or working toilets
Mary
Stayed 3 nights in Sep 2023
Response from Customer Service on 5 Sept 2023
Mary, we regret to hear about the issues you experienced with the water and the restroom facilities during your stay. It is of utmost importance that all facilities are functioning correctly for our guests' convenience. We assure you that we're taking steps to investigate and rectify the matter. Your feedback is invaluable, and we hope for another opportunity to provide you with a better experience.
Steven, a heartfelt thank you for choosing Hampton Inn New Orleans - St. Charles Ave/Garden District. It seems you enjoyed your stay with us and we couldn't be happier. We're already looking forward to your next visit, ensuring again a great experience. Safe travels!
Thanks for the perfect rating, Fe!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hampton Inn New Orleans - St. Charles Ave/Garden District.
They were able to check us in 2hrs early, so appreciated. The place is clean safe and awesome amenities
Angela
Stayed 1 night in Aug 2023
Response from Customer Service on 14 Aug 2023
Angela, we're thrilled to hear about your positive experience at Hampton Inn New Orleans - St. Charles Ave/Garden District. We're glad that our team members were able to accommodate an early check-in and that you found our amenities to be exceptional. We aim to maintain cleanliness and safety as our top priorities. Thank you for choosing us, and we look forward to welcoming you back on your next visit to New Orleans.
8/10 Good
Beau
Business traveller
7 Aug 2023
good
Beau
Stayed 2 nights in Jul 2023
Response from Customer Service on 7 Aug 2023
Thank you for the 4-star rating, Beau!We are delighted to see that you had a wonderful time at Hampton Inn New Orleans - St. Charles Ave/Garden District. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!
Hello Sookhan,Thank you for the perfect rating on Hotels.com. Your support for Hampton Inn New Orleans - St. Charles Ave/Garden District is greatly appreciated. We hope to make your next stay even more enjoyable!
10/10 Excellent
Kellyn
22 Jul 2023
Kellyn
Stayed 1 night in Jul 2023
Response from Customer Service on 11 Aug 2023
Thank you for taking the time to leave this wonderful rating, Kellyn! We hope to see you again soon at Hampton Inn New Orleans - St. Charles Ave/Garden District so we can share yet another amazing experience!
Thank you for the 5 out of 5 rating, Eldon!We're thrilled to see how much you enjoyed staying at Hampton Inn New Orleans - St. Charles Ave/Garden District. We look forward to hosting you again in the near future! Thank you again for sharing.
Hello Carrie,It's absolutely heartening to know that you've had a stellar experience during your stay. Without much detail, we understand that you were left with a positive view of your visit. This tells us that several aspects of our offerings worked in unison to contribute to your satisfaction.As a hospitality service provider, it's our goal to ensure you are well accommodated and cared for. From your high-rating, it's clear our staff made an impression with their dedication in creating an inviting and comfortable atmosphere.Relaxation and comfort are the pillars of our service, made possible through well-appointed rooms and facilities. Your high rating suggests you were able to take full advantage of these provisions. Likewise, it would appear our dining experience met or exceeded your expectations, which is always positive feedback for our culinary team who endeavor to deliver a variety of delectable meals.In the heart of the Garden District, it's always our pleasure to be a part of the memories guests create, whether through the local attractions or events hosted within our premises.Carrie, thank you immensely for your recognition and we hope to welcome you back to the Hampton Inn New Orleans - St. Charles Ave/Garden District soon. We look forward to exceeding your expectations once again and making your next stay even more unforgettable.
Thank you for sharing, Milton!At Hampton Inn New Orleans - St. Charles Ave/Garden District, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
10/10 Excellent
Kia
10 Jul 2023
Kia
Stayed 2 nights in Jul 2023
Response from Customer Service on 31 Jul 2023
Thank you for sharing your perfect rating with us, Kia!It's wonderful to see how much you appreciated your time at Hampton Inn New Orleans - St. Charles Ave/Garden District! We want everyone to feel right at home at Hampton Inn New Orleans - St. Charles Ave/Garden District. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!