"Our room was clean, which is about the only positive I can say.
The neighborhood is very industrial, sometimes scary. The hotel is right next to a cannabis facility.
One of the elevators didn't work the whole weekend. The wait was about 8 minutes in the morning to try to get to the lobby with the one existing elevator
The advertised pool has been filled in.
Our blinds were broken and didn't roll down. The tv didn't work, and we were told there was nothing that could be done. The bathroom had a huge chip in the vanity. The shower continually switched back to running bath water.
Breakfast was available, but abysmal.
The entire facility needs an update inside. The bottom floor has been done and is very nice, but the rest of the facility is in pretty rough shape."
"The property is centrally located to Yale, Toads for concerts, is close to highway and train station. Great restaurants within a short walk. One recommendation would be a locked entry from the parking garage as there is direct access to the hotel room floors. The garage is also gated, but the added layer would have made me feel more secure. Overall, great stay and I’d definitely come back!"
"We truly enjoyed our stay! The hotel was beautiful, clean, and very welcoming. Our room was spacious, comfortable, and had everything we needed for a relaxing visit. The staff was friendly and attentive, which made the experience even better. We would definitely stay here again and highly recommend it to others looking for a comfortable and enjoyable stay."
"I would stay here again. A short walk to downtown and all the museums I wanted to visit. Pleasant and efficient staff. Clean and gracious lobby and public areas.
Comfortable rooms. Excellent."
Hotel Marcel New Haven, Tapestry Collection By Hilton
10/10 Excellent
"Quietest room I ever slept in and the staff at this hotel are exceptional. Bravo. I wish all hotels were Passive House certified and delivered such a relaxing and rejuvenating experience. We also used the hotel bicycles to pedal into New Haven. Super fun."
"Stayed here the weekend of my 50th Yale reunion. I cannot thank the hotel staff for taking such excellent care of me and their other guests. Reception was friendly, welcoming, and courteous; my room was beautifully clean and spacious, design highly functional, sleep quality excellent; breakfast was simple but good, with excellent service. I have friends in New Haven, and will happily stay here again when I come to visit them."
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