Terrace/patio

Reviews of TownePlace Suites by Marriott Nashville Airport

2.5 out of 5
TownePlace Suites by Marriott Nashville Airport
2700 Elm Hill Pike, Nashville, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 257 out of 470 reviews" "
Rating 8 - Good. 136 out of 470 reviews" "
Rating 6 - Okay. 45 out of 470 reviews" "
Rating 4 - Poor. 14 out of 470 reviews" "
Rating 2 - Terrible. 18 out of 470 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Sharon, Gallatin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lobby mural depicting Nashville area Nice touch showing walking and driving distances to various locations
Stayed 2 nights in Mar 2024

10/10 Excellent

Regina

Stayed 2 nights in Mar 2024

10/10 Excellent

Holly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a good property to stay at. Stayed in a king suite w sofa bed, and I felt like the room had ample room for 2 people to stay in for a long weekend and for us to both work in. The bed did not feel like a king at all which was disappointing, and there were areas of the hotel that definitely didn’t look the cleanest (a pink stain in our sofa and random stains on hallway walls). Overall the area felt safe, and I enjoyed being close to the airport. The noise wasn’t a big issue. The staff was friendly at night when we came back from broadway and gave out waters, and even better in the morning at the breakfast.
Stayed 3 nights in Feb 2024

6/10 Okay

Pallavi

Travelled with family
Would like to rate this property a 4/5, but cannot due to unsafe conditions. The 2 bedroom was more like an apartment and very comfortable. We had rented our vehicle and found the next morning the screen saying check your windows. We had ensured the night before retiring to the room that we completely emptied our vehicle. Apparently, someone tried to check the inside with some sophisticated bugler tool. We could not wait to leave this place after. Would not recommend this property because of this threat.
Stayed 2 nights in Feb 2024

10/10 Excellent

Terese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy my stay!
Stayed 2 nights in Feb 2024

10/10 Excellent

WyTeria

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Tennessee & this place welcomed me & my family in like we were at home . Staff was friendly & we were able to bring our dog . We had no problems . Parking was great & breakfast included !! I will book here anytime when I’m in town !
Stayed 2 nights in Dec 2023
Response from Lydia on 3 Jan 2024
Thank you for taking the time to write a great review. We hope to see you when you are here in the future. We appreciate your business!

6/10 Okay

Eric

Travelled with family, Travelled with family and small children
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Lydia on 3 Jan 2024
Thank you for your review. We hope that you will come see us again soon.

10/10 Excellent

Tina

Travelled with partner
Liked: Amenities, property conditions & facilities
Would recommend to others!
Stayed 3 nights in Nov 2023
Response from Lydia on 9 Nov 2023
Thank you for your feedback! We hope you will stay with us in the future!

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having 2 bedrooms.
Stayed 1 night in Nov 2023
Response from Lydia on 9 Nov 2023
Thank you for staying with us!

10/10 Excellent

Lewis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out, layout of property. Friendly and helpful staff.
Stayed 1 night in Oct 2023
Response from Lydia on 10 Nov 2023
Thank you for staying with us. We hope that you will stay with us if you are in the area in the future!

6/10 Okay

Shelby

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast was very good! Had ask for handicap access room, from picture on receipt assumed that's what I was getting. Had only 1 grab bar to step in the tub. No chair was available doe handicap!! Sofa bed was rock hard!!! I have never seen something that's suppose to be a bed be this hard and uncomfortable. Will never use this Hotel again and I encourage others to check their reservation to make sure they are getting what they ask for!
Stayed 2 nights in Oct 2023
Response from Lydia on 31 Oct 2023
Thank you for your response. We are in the process of updating our sofa beds and appreciate your honest feedback.

10/10 Excellent

Vaunda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean place. Staff was super friendly!
Stayed 1 night in Oct 2023
Response from Lydia on 31 Oct 2023
Thank you! We hope that you will stay with us again when you are in town!

6/10 Okay

chanel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Arrived at check in at 4:25 and was told that the room was not ready. Check in time online shows 3:00 but it’s not correct and check in time is 4:00. However we still had to wait in lobby until a room was clean. The website should have the correct time for people that are traveling from far.
Stayed 1 night in Oct 2023
Response from Lydia on 31 Oct 2023
I apologize for the delay in check in. Our check in time is 3:00pm local time however, when we are sold out sometimes it takes housekeeping longer to clean the rooms. I apologize for the inconvenience and hope that you will stay with us again when you are in town.

2/10 Terrible

Chris

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The air traffic is noisy at night, they never once cleaned our room during the stay. And by the time we left the trash was overflowing Also our car was broken into.
Stayed 3 nights in Oct 2023
Response from Lydia on 19 Oct 2023
Chris,Thank you for your review. I apologize that you did not have the best experience during your stay. We hope that you will give us another opportunity to provide better service. We appreciate your feedback.

8/10 Good

Mirla

Stayed 1 night in Oct 2023
Response from Lydia on 31 Oct 2023
Thank you!

6/10 Okay

Joscelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a beautiful room but you will hear the person above you. If they're up early you'll be up early. The ceilings are thin and we heard the person above us walking, opening and closing their suitcase, and slamming down something heavy on the floor multiple times.
Stayed 1 night in Sep 2023
Response from Lydia on 29 Sept 2023
Thank you for staying with us at the TownePlace Suites Nashville Airport. WE apologize for the inconvenience of the thin ceilings but hope that you will come back to stay with us when you are in town and we can get you a room on the top floor. Thank you for letting us know your concerns!

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lydia on 29 Sept 2023
Thank you for your review. Please come back and stay with us when you are in the area!

4/10 Poor

Alyssa

Travelled with family, Travelled with group
Disliked: Cleanliness
I didn’t care for the area or the staff. The only nice person was the woman who checked us out.
Stayed 1 night in Sep 2023
Response from Lydia on 29 Sept 2023
I am sorry that you did not enjoy your stay with us. We strive to provide excellence service for all of our guests and apologize that we did exhibit that for your during your stay. Thank you for your feedback!

8/10 Good

Daniel, Altoona

Stayed 3 nights in Sep 2023
Response from Lydia on 19 Oct 2023
Thank you for your review. We appreciate your staying with us and hope that you will visit us again when you are in the area.

10/10 Excellent

William

Stayed 1 night in Sep 2023
Response from Lydia on 29 Sept 2023
Thank you for your review. We hope that you will come stay with us again when you are in the area!

6/10 Okay

Jennifer

Stayed 1 night in Sep 2023
Response from Lydia on 19 Oct 2023
Thank you for your review. We appreciate you taking the time to rate us.

2/10 Terrible

Davida

Travelled with family
Disliked: Cleanliness
The customer service ,front desk was so nice and professional . As far as the hotel , it is not clean , children all over the pool and that was a safety hazard in itself .
Stayed 2 nights in Sep 2023
Response from Lydia on 31 Oct 2023
Thank you for your response. We appreciate your thoughts and hope that you will give us another try when you are in town again.

6/10 Okay

Gary

Travelled with partner
Close to airport
Stayed 3 nights in Sep 2023
Response from Lydia on 29 Sept 2023
Thank you for your review. Please come back and stay with us again when you are in the area!

10/10 Excellent

Jill

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Lydia on 29 Sept 2023
Thank you for your review! Please come back and stay with us when you are in the area! We appreciate you!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Lydia on 29 Sept 2023
Thank you for your review!

10/10 Excellent

Jessica

Stayed 1 night in Sep 2023
Response from Lydia on 29 Sept 2023
Thank you for the great review Please come back and stay with us again when you are in the area!

8/10 Good

VICKIE

Travelled with family
Liked: Amenities, property conditions & facilities
the property was easy to find with easy access. the room was clean though the halls and the elevator carpet appeared to need a good cleaning. ms patricia that was at the desk at checkin was very friendly, definitely an asset to the company
Stayed 1 night in Aug 2023

10/10 Excellent

Tammy

Stayed 2 nights in Aug 2023

8/10 Good

Cathleen

Travelled with family
Liked: Cleanliness, room comfort
It was nice. Some problems with the reservations. Had 2 rooms paid for already but one was only shown. Then it was found and at the time of discharge it showed only one room was paid. I had to pay it and then I will get my refund. It was just a hassle. The hotel was nice as well as staff. I’m a non smoker and some visitors are not respecting the non smoking areas when u go out the door, That’s not the hotel problem it’s just rood of visitors.
Stayed 4 nights in Jul 2023

10/10 Excellent

oscar

Stayed 1 night in Jul 2023

10/10 Excellent

Datalia

Liked: Cleanliness, amenities, property conditions & facilities
Very nice rooms and very clean
Stayed 1 night in Jul 2023

8/10 Good

Stephanie

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Alec

Stayed 1 night in Jul 2023

10/10 Excellent

Sally

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023

8/10 Good

Thiam

Liked: Cleanliness, amenities, property conditions & facilities
service are good and room clean i love it!!
Stayed 3 nights in Jul 2023

10/10 Excellent

Derrick

Stayed 1 night in Jun 2023

10/10 Excellent

william

Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 2 nights in Jun 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable bed and decent continental breakfast
Stayed 2 nights in Jun 2023

10/10 Excellent

Kasey

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Roger, Somerset

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed there the night before we left from the Nashville airport at 7:00 am the next morning. They arranged for a complimentary Lyft to the airport and allowed us to park for the week. We will definitely stay here whenever we fly out of Nashville. Very clean and convenient.
Stayed 1 night in May 2023

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2023

6/10 Okay

Terrice

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Property was well maintained and clean. But I Didn’t receive any housekeeping even after asking the front desk.
Stayed 3 nights in May 2023
Response from Raquel R - General Manager on 21 May 2023
My sincerest apologies regarding the lack of housekeeping services. I will most definitely follow up with the team to see where we may have dropped the ball there. I do appreciate your kind comments regarding the facility.

10/10 Excellent

Andre

Stayed 1 night in May 2023
Response from Raquel R. - General Manager on 21 May 2023
Thank you for your valuable feedback Andre. We are so glad you enjoyed your stay.

10/10 Excellent

andre de

Business traveller
Liked: Cleanliness
Stayed 1 night in May 2023
Response from Raquel R. - General Manager on 19 May 2023
Andre,Thank you very much for your feedback. We are so glad you enjoyed your stay with us. We hope you will visit us again in your travels to the Nashville area.

8/10 Good

Tawnya

Liked: Cleanliness, property conditions & facilities
Very clean and easy parking.
Stayed 1 night in May 2023
Response from Raquel R. - General Manager on 18 May 2023
Thank you Tawnya for your comments. I am so glad to hear you enjoyed your stay with us. I hope you will give us the opportunity to serve you again in the future.

10/10 Excellent

Helga

Travelled with family
Liked: Cleanliness, room comfort
A wonderful choice
Check in was fast, easy and friendly. We had a lovely room with style and a homey feeling. The bed was very comfortable, there was a small couch, a desk, a neat closet, a fully equipped kitchen, and a sparkling bathroom. The hotel's sanitation policies were displayed on the nightstand; very reassuring. Complimentary breakfast was included in the room rate. An outstanding restaurant was less than a mile away. Definitely a place to come back to.
Stayed 1 night in May 2023
Response from Raquel R. - General Manager on 16 May 2023
Thank you Helga for your wonderful review. I am so excited to share your comments with the team. We are happy to hear you had such a wonderful stay and I hope you will consider us again in the future when traveling to Nashville.